^^^Hp envy touchsmart; Built-in Camera faulty^^^

Help, didn't use built-in cam for quite a long while already (approximately 2months?) and today when I launch "camera" app it keep flashing and its working but in a constant flashing screen and for awhile later no more than 5 seconds it shows "connect to camera" and after that "there's a problem with your camera".
So I ran troubleshooting for devices, not working. Did a uninstall to Hp TrueVision HD webcam driver and rebooted laptop but still showing the same problem.
Only difference now is that I could no longer see the constant flashing screen which able to see image *blink blink*. So then I tried out YouCam app to check whether is the app that cause this but again no images were able to be seen (it did prompt to me to use Hp TrueVision HD cam).
This question was solved.
View Solution.

Thanks for the response. Please make sure that you have attempted all of the steps in this HP document: Webcam Troubleshooting (Windows 8)
If that doesn't work, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh.
First, please ensure you backup your files. Here is information on how to do this: Backing Up Your Files (Windows 8)
Once this is done, it is safe to reinstall the operating system. Performing an HP System Recovery (Windows 8)
If the same situation occurs, the computer likely has faulty hardware. At that point, please contact HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know your results. Thanks!
Mario
I worked on behalf of HP.

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How Many Memory Modules (1 or 2) Come Pre-Installed in HP Envy Touchsmart m7-j120dx?

I know my HP Envy Touchsmart m7-j120dx came preinstalled with 8GB of RAM. I purchased it last year from Best Buy. Haven't taken the back off of the laptop just yet and it's at home while I'm at work, but wanted to see if anyone can verify *how* the standard 8GB of RAM is in there at present? Two 4GB memory modules or a single 8GB memory module?
I'm trying to place an order online this afternoon to upgrade the laptop to 16GB of RAM and I'd like to know if I need to order two 8GB memory modules or just a single 8GB memory module, depending on exactly how many memory modules are in the laptop at present to make the existing 8GB of RAM I'm running.
Thanks if anyone knows the answer to this.

Okay, one more question...
The memory in my laptop came pre-stalled with 8GB of it, with the characteristics of 1600Mhz and DDR3L PC3-12800.
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ENVY m7-j020dx: Built-in camera is not working

Background: I have HP Support Assistant running and do all the updates regularly. Chipset/BIOS updates I have made regularly as well so the machine is up to date. I did upgarde to Windows 8.1 as soon as I got my machine less than a year ago
Problem: Never used built-in webcam so I dont know if it ever worked, but trying to use it now and Cyberlink Youcam said there was no camera. Went to device manager and there is no built-in camera listed (it shows my external Logitech but not the built-in camera)
Would like to know how to get the built-in camera working.
Thanks!

Hi @ALMAdmin,
Welcome to the HP Support Forums! I saw your post regarding the problems with the webcam not working for you. Here is an HP document Webcam Troubleshooting with some troubleshooting steps to try. If that link doesn't work then it is most likely a hardware issue, I would recommend calling HP regarding a repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

How do I play dvds on hp envy touchsmart 15 notebook with an external player and Windows 8.1.

I have a HP Envy Touchsmart 15 NOtebook PC. I bought an external HP DVD player model dvd600s-H01 5 but I cannot play DVDs.

Hi @pattyathome
Welcome to the HP Support Forums!
I understand that you are having trouble with an external dvd player attached to your notebook.
What is the full product number for your notebook? Please read the following if you need help in finding that.
How Do I Find My Model Number or Product Number?
Does your notebook already have a built in dvd drive?
Did you install the drivers and software that came with the external dvd player? If there was originally no DVD player in your notebook, it is likely that there is no dvd player application loaded.
So in that event I would recommend installing from the software disk with the DVD drive.
Malygris1
I work on behalf of HP
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HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
Say thanks by clicking the "Kudos! Star" which is on the left.
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Envy Touchsmart 15 not rendering IE graphics correctly

I have an HP Envy Touchsmart 15 (15-j151nr) that has both the Intel 4600 and the Nvidia GT 740M display adapters. The desktop graphics is done by the Intel chip.
In IE 11, I display THIS LINK . It should be a yellow rectangle with rounded corners and a drop shadow. It SHOULD look like this:
However, on MY computer, it looks like this:
If I go to the IE settings, in the advanced section and check that I want to use software rendering instead of GPU rendering, then IE displays correctly.
According to HP, I have the latest Intel driver. The Intel site has a newer version, but it wont install on my system (sys to get my drivers from the manufcturer).
Here is the Intel Driver's System Report:
tel(R) HD Graphics 4600
Report Date: 4/23/2014
Report Time[hh:mm:ss]: 18:23:28
Driver Version: 10.18.10.3304
Operating System: Microsoft Windows 8.1 Pro(6.3.9600)
Default Language: English (United States)
Installed DirectX* Version: 11.2
Supported DirectX* Version: 11.0
Shader Version: 5.0
OpenGL* Version: 4.2
OpenCL* Version: 1.1
Physical Memory: 16316 MB
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
Processor Speed: 2394 MHz
Vendor ID: 8086
Device ID: 0416
Device Revision: 06
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 4600
GOP Version: 5.0.1032
Current Graphics Mode: 1920 by 1080
* Devices Connected to the Graphics Accelerator *
Active Notebook Displays: 1
* Built-in Display *
Monitor Name: Generic PnP Monitor
Display Type: Digital
Connector Type: Embedded DisplayPort
Serial Number: CMN15BB
Gamma: 2.2
DDC2 Protocol: Supported
Device Type: Built-in Display
Maximum Image Size:
Horizontal: 13.39 inches
Vertical: 07.48 inches
Monitor Supported Modes:
1920 by 1080 (40 Hz)
1920 by 1080 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported
Raw EDID:
00 FF FF FF FF FF FF 00 0D AE BB 15 00 00 00 00
22 16 01 04 90 22 13 78 02 46 35 9E 57 57 94 27
14 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 14 37 80 B8 70 38 24 40 26 3C
46 00 58 C2 10 00 00 1A B8 24 80 B8 70 38 24 40
26 3C 46 00 58 C2 10 00 00 1A 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
00 0C 33 FF 0F 3C 96 1D 17 3A 96 00 00 00 00 09
* Other names and brands are the property of their respective owners. *
Any suggestions?

I noticed that the report says that the curent DirectX version is 11.2, but the driver only supports up to 11.0.
I don't know if this has anything to do with my peoblem or not...

Solid State Hard Drive Replacement For HP ENVY TouchSmart 15-j053cl?

Hello there,
I want to swap out my current 1TB harddrive from my year-and-a-half old HP ENVY with a 500 GB solid state harddrive that I just purchased from Amazon.
Two questions:
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2) I want to reinstall windows onto the solid state harddrive after I install it (assuming its compatable). How can I go about putting Windows 8 on a bootable usb drive to do this? The computer does not have an optical drive and I don't have an external optical drive, so installing Windows via bootable usb is my only option.
I'm aware I can "clone" my PC onto the external harddrive if I wish, but I'd rather do a clean install if I can.
Computer Specs:
HP ENVY TouchSmart 15-j053cl
Product: E0K05UA#ABA
Solid State Hard Drive Specs:
Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD (MZ-75E500B/AM)
http://www.amazon.com/gp/product/B00OBRE5UE/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
Please let me know any advice you may have. Also, please feel free to ask any questions - hopefully I provided enough details.

Windows 8.1 has a built-in tool to make a recovery usb drive:
http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive
The HP Backup and Recovery app can also do it. This is a factory clean install image and any data and programs you have added will be lost. If you have an external hard drive you can also do a backup with Windows File History. Then, add the backed up files to the factory install. You can also use File History to make a system image type backup and restore it to the new drive using a repair disk but this is virtually the same as a clone, which you said you do not want.
Manual
Your service manual linked above. See page 47.
The Evo 850 is the best SSD on the market in my humble opinion and will work just fine for you.
If this is "the Answer" please click "Accept as Solution" to help others find it.

Windows 7 on my HP ENVY TouchSmart 17-j137cl

Can I install windows 7 64x on my HP ENVY TouchSmart 17-j137cl (17.3" Notebook PC - Intel Core i7 4710MQ 2.5GHz 16GB 1TB)? Now there is a window 8. Will i find drivers?

Hi , Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP ENVY TouchSmart 17-j137cl Notebook and needing Windows 7 drivers. As this system came with Windows 8 downgrading could be challenging. Some of the drivers are not available for Windows 7 systems and you would be missing some of the special features. Here is a link so you can understand your downgrade rights.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating with Windows 7. Here is a link to you product driver page. Here is a document from Microsoft that might help with older programs working with Windows 8.1. I hope this helps. Thanks.

Envy touchsmart 17 recovery discs not working?

I just got my laptop its A HP Envy touchsmart 17 model:17-j043cl.
I made recovery discs right away because I also bought A Samsung EVO SSD 250 gig HD to replace the slow 1TB 5200rpm HD my laptop came with. Everything went good with making the recovery discs and it took 6 blank sony dvd-r to compleat using the HP included software(only lets you make 1 set or copy).
Now I do all the nessarry HP updates and OS updates.
I power down my new laptop, remove factory HD intall new Samsung SSD 250 gig HD in its place. power up the laptop and try to use recovery discs to load onto the new samsung SSD drive........Well NO LUCK, I get an error screen saying:
"The system recovery media does not support this compiter. You are not able to restore this system with the media"
So I do alot of searching I find that many others have had this same problem, and they resolved it by reverting back to previous BIOS, I know my BIOS was updated to f.43 after i made discs, how can I go back to what it was before the update to see if the recovery discs will work?
or is there another solution??

Hi Rizzo7883,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl Notebook and having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.
Hope this helps.
Thanks.
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Envy TouchSmart 17t-j000 Quad Memory Card Reader

My Envy TouchSmart 17t-j000 Quad memory card reader does not work. Notebook is only about six months old and I tried out a memory stick for the first time yesterday and nothing happened. The memory stick works fine in another computer. When I plug the memory stick in there is no AutoPlay window and it is not listed in This PC window. In Device Manager I do not see the card reader listed in USB controllers and Disk drives. I do see listed in Device Manager in Memory technology devices a Realtek PCIE CardReader. It is enabled and has the latest driver update. I have tried shutting down, disconnected power cord, removed battery, reversed procedure, and restarting notebook with the memory stick installed, still nothing. This Envy came with Windows 8 and I updated to 8.1. Also, all four USB ports work. System diagnostics test was performed and everything passed. Should I try to uninstall and re-install the Realtek PCIE CardReader? Thanks to anyone that can help?
This question was solved.
View Solution.

The other option would be to conact support for more options:
HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link HERE to get the support number for your region.
TwoPointOh
I work on behalf of HP
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After upgrade to Win 10 ENVY TouchSmart 15-j001tx Notebook PC display doesn't respond to touch

I just upgraded to Windows 10 from 8.1 and after I did, my touch screen doesn't respond or work. I basically have a non-touch display... ugh I've searched this forum and the hp support for possible drivers but don't see anything. I've even tried the Win 10 Drivers Update process with no success. Any suggestions?

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY TouchSmart 15-j001tx Notebook and the Touch display doesn't respond to touch after a Windows 10 update. If your computer is having problems finding and installing operating system updates, try using the Windows Update Troubleshooting tool to fix the problem. Here is a document that shows how to update drivers that are not working correctly with Windows 10. Here is a link to your driver page. I would try the section on Driver -Chipsets. Intel Management Engine Interface Driver should help. Restart the Notebook after the install. I hope something here helps you. Thanks.

HP Envy TouchSmart M6 Sleekbook Recovery

Hi I have a HP Envy TouchSmart M6 Sleekbook and it came with a recovery disc but the problem is my sleekbook does not have CD Rom to put in. How can I still do a complete system recovery and bypass the question of putting in a CD when I don't have a CD Rom to place it in?
Thanks

scb_co
You can utilize the recovery CD with the use of an external CD ROM. Although, not every device requires an external CD ROM the requirements to make devices portable force us to begin using such devices. The nice thing about an external CD ROM is that it is inter-changeable between multiple devices. I would recommend that if you are going to be using portable technology that you purchase one.
There is also the option of creating an USB Flash Drive recovery image. I am providing you a link to an HP support document called 'HP PCs - Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8)' which will explain how to create it.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=za&taskId=115&prodSeriesId=...
If you required additional assistance or have any further questions or concerns please feel free to re-post.
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Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP ENVY TouchSmart m6-k125dx Sleekbook Black Screen

After Upgrade from Win 8 to 8.1 i have problems with the display (Pixeled Images).
I tries to update Intel Display driver with no success.
this morning the screen want dsplay nothing (black screen)
the computer,keyboatd and the fun are working but no display.
How can i fix it?
Thanks

Good Morning @RoniLev ,
Welcome to the HP Forums!
It is a terrific place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having an issue with your display.
You stated that you upgraded from Windows 8 to 8.1 when this occurred. When I checked the specifications for your notebook, it came with Windows 8.1.
HP ENVY TouchSmart m6-k125dx Sleekbook Product Specifications
Did you mean you updated Windows 8.1 or have you installed a different Operating System then what came on the notebook?
Here are two links that may help you overcome this difficulty.
HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 8)
HP Notebook PCs - Troubleshooting problems with notebook displays (Windows 8, Windows 7)
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP ENVY TouchSmart Ultrabook. I accidentally deleted my audio.

Product/Model: HP ENVY TouchSmart 4-1115dx
3rd generation Intel Core i5-3317U
I was cleaning up my laptop by uninstalling things from the control panel, and I accidentally uninstalled my audio drivers and everything that has to do with audio. I tried to exit out, knowing that I pressed the wrong thing to uninstall, but it wouldn’t let me exit or press cancel. So now in the bottom right side on the desktop layout on the audio icon it says: No Audio Output Device is installed. It also has an X circled in red that appears on the icon. In addition when I go to the HP Utility Center, my Beats Audio icon doesn’t appear. When I go to the troubleshooting report for playing audio it states:
Check audio device
Issue not present There might be a problem with your audio device.
One or more audio service isn't running
Issue not present Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
I would very much appreciate it if I could somehow re-install my audio back! It’s essential.
Thank you.

Jman,
Welcome to the HP Forum.
You are not the first one to become a bit overly enthusiastic about Housekeeping chores. Smiling.
First, try using your Recovery Manager to reinstall your original Audio Driver.
Using Recovery Manager to Restore Software and Drivers (Windows 8)
Restart the computer after the driver loads.
You may have to complete / check the settings, see the Guide at the bottom.
You can also get your Driver from your computer's support webpage:
HP ENVY TouchSmart Sleekbook 4-1115dx Drivers
Look in Category Driver - Audio
Select the most recent driver revision
Download and Install the driver
Restart / Reboot the computer and log in
More Help:
Notebooks - No Sound from Speakers (Windows 8)
Good Luck!
Click the Kudos Star!
It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

How do I use MBP's built-in camera as a webcam?

I want to use my MBP's built-in camera as a webcam so I can use my iPhone to access a website and see what the webcam is pointing at. How do I do this?
Thanks in advance.
/rb

Hello Roger Barre
If you mean a web-based video site, you probably need to configure your "Flash" settings as described here:
http://discussions.apple.com/thread.jspa?messageID=4761707&#4761707
If you want to stream your own webcam to a page that YOU host, take a look at the apps listed in the Webcam Apps and iSight as a surveillance or Nanny cam sections of Some Applications You Can Use With iSight. If easy is what you are after, EvoCam will probably work for you. However, if you want a powerful, professional-level, streaming webcam solution, check out Apple's QT Broadcaster and Streaming Server.
EZ Jim
PowerBook 1.67 GHz w/Mac OS X (10.4.11) G5 DP 1.8 w/Mac OS X (10.5.2) External iSight

*^*^*^*Hp envy touchsmart; Built-in Camera faulty*^*^*^*

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^^^Hp envy touchsmart; Built-in Camera faulty^^^