HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer

My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice. It is presently uninstalled. When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1. After the initial installation is tells me its offline. I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time. I run a test result paper on my printer and it tells me there are NO PROBLEMS found. So, it has to be my laptop.
I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
I ask our tech guy at work and he is also puzzled. I am no where near a tech so I would really appreciate your assistance.
Thank You!

Hi NittanyLions1,
I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Similar Messages

Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

Upgraded to Windows 8.1 on Pavilion g6. Officejet 4500 Wireless all-in-one still prints but won't scan. Downloaded full feature driver. Installation quit giving error message 'file cannot be found'. Tried 'chat' sessions with no resolution
This question was solved.
View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
2. If that does not work, please try this next troubleshooting document step by step.
Installation issues - The Progress Bar on the Software Installation Stops or Stalls
I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
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HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
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Although I work for HP my posts and replies are my own

HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
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Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
1. Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable.
2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
4. When I went into the Network and Sharing Center to enable the adapter that way under 'Change Adapter Settings', I couldn't even see the adapter listed there. All it showed was Ethernet and Hamachi because I use LogMeIn Hamachi on my computer.
By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters.
5. So next, I tried downloading the adapter - but the problem is, I have no idea what kind my laptop is supposed to have. Going to the download drivers section in the support area of the hp website, I found many options and none of them seemed to work. I also tried redownloading the Wireless Button Driver (whatever that's called) and that didn't work.
5. I even tried doing a system restore to a point of about a week ago - this also did not solve my problem because the same things were happening and the same things I tried above still are not solving the problem either.
I know countless other people have had the same problem(s) mentioned above (simple Google search told me that) with their HP ENVY Notebook PCs, so I'm hoping that someone can help me and finally solve this problem for me.
The model is HP ENVY TouchSmart m7 j120dx, the model number is E8A11UA#ABA, and my computer is running Windows 8.1 64-bit.
On another note, here's the names of the only 2 adapters that show up in my device manager list (one is for LogMeIn Hamachi);
Realtek PCIe GBE Family Controller (Ethernet)
LogMeIn Hamachi Virtual Ethernet Adapter (Hamachi)
The wireless was working fine before with Hamachi installed, so I doubt that has any significance.
If there's any other information you need that I did not mention above, feel free to ask me. I look forward to someone replying as soon as possible and being able to find a solution to this problem for me!
EDIT: One other thing I should mention is that the wifi in my location is working fine for every other device I try (phone, gaming console, other people's laptops/desktops, etc.

Hello dginther,
Welcome to the HP Forums!
I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8)
These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
Please let me know the results of your troubleshooting. Thanks!
Mario
I worked on behalf of HP.

HP Envy Touchsmart 15-J104sa Memory Card Reader not working

I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
Thank you all.
This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

Brightness not working on HP ENVY TouchSmart 15-j178ca

Hi,
Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp65232 package)
Intel(R) HD Graphics 4600 10.18.10.3907 (from Intel)
NVIDIA GeForce GT 740M 9.18.13.3233 (from HP sp65231 package)
NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
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HP ENVY TouchSmart m7t-j000 Notebook PC - Adding a second hard drive

Product Number: E4S80AV
I'm having a hard time finding a SATA III cable and caddy for a second hard drive for my laptop. Any ideas? Right now, I just have an extra 1.8 inch drive I can't use.
Robert

Please see HP ENVY Notebook HP ENVY TouchSmart Notebook HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook P... for a complete list of parts used in these models. Additionally the MSG states;
Hard drives
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
● 1-TB 5400-rpm, 9.5-mm
● 750-GB 5400-rpm 9.5-mm
● 500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
● 2TB: (1-TB 5400-rpm x 2)
● 1500GB: (750-GB 5400-rpm x 2)
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Frank
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HP 15t-j100 (on loan from HP)
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Keyboard issue in HP Envy Touchsmart

I just bought a new HP Envy Touchsmart with i74700MQ and windows 8.
I found that some keys are not working at all like key 6 in both (main keyboard and the numerical keyboard) however, key "5", key "\"and key "-" are not working in main keyboard only. I uninstalled ps/2 driver and reboot the laptop but I still have the same issue.
Can you help please?

Hi IMBABI, welcome to the HP Forums. If some keys are not functioning, you should start up in Safe Mode to see if the issue persists. Windows Startup Settings (including safe mode)
If it does, perform a hard reset and try to recreate the issue. Performing a Hard Reset or Forced Reset
If it still doesn't work, you will have to contact support for repair options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
TwoPointOh
I work on behalf of HP
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HP Envy Touchsmart 15-j063cl Microprocessor Upgrade

I was looking into upgrading the microprocessor for my HP Envy Touchsmart 15 Notebook PC 15-j063cl from the original stock Intel 4th generation Core i7-4700MQ to either a i7-4910MQ or a i7-4940MX, but I ran into an issue, which was if I could even replace the microprocessor in the first place. The product specifications page on the HP website did not provide any information concerning whether the Envy would allow a microprocessor upgrade. But when I checked the online manual (http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&docname=c03895137&lc=en&product=54471... The title of the manual is the maintanance and service guide.
it said that the processor could be removed and replaced. To double check this I went and asked a technician through chat, but he told me that the motherboard had an integrated processor, which contradicted what the manual said. I think this is wrong because the only components of the motherboard that are integrated are the video and the Intel HD 4600 chipset, and based off of what the manual says I should be able to change my microprocessor. Basically, I just wanted to know I my processor in my computer could be removed and replaced with another compatible processor.
Any and all help will be greatly appreciated.

randomtechguy wrote:
I was looking into upgrading the microprocessor for my HP Envy Touchsmart 15 Notebook PC 15-j063cl from the original stock Intel 4th generation Core i7-4700MQ to either a i7-4910MQ or a i7-4940MX, but I ran into an issue, which was if I could even replace the microprocessor in the first place. The product specifications page on the HP website did not provide any information concerning whether the Envy would allow a microprocessor upgrade. But when I checked the online manual (http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&docname=c03895137&lc=en&product=54471... The title of the manual is the maintanance and service guide.
it said that the processor could be removed and replaced. To double check this I went and asked a technician through chat, but he told me that the motherboard had an integrated processor, which contradicted what the manual said. I think this is wrong because the only components of the motherboard that are integrated are the video and the Intel HD 4600 chipset, and based off of what the manual says I should be able to change my microprocessor. Basically, I just wanted to know I my processor in my computer could be removed and replaced with another compatible processor.
Any and all help will be greatly appreciated.
Hi,
The cpu should be replaceable. However, the price will be extremely high and perhaps the same as for the laptop. I have seen a similar laptop with a Core i7-4900QM on ebay for around £500 and the cheapest genuine (not ES or QS) cpu for around £415.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
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HP Envy Touchsmart 15-j004sa keyboard skipping keys

Hi,
I have just purchased a HP Envy Touchsmart 15-j004sa keyboard and am very happy with except for one thing. The keyboard keeps skipping keys.
This is most prominent around the centre of the keyboard. Where they keyboard seems to flex (is this normal?)
It appears that in order for a key to be registered as being pressed I need to press it directly in the centre of the key, which may be why it happens mostly with keys near the centre of the keyboard.
Is this something that can be fixed? I have seen reports of other users experiencing the same problem.
I dont want to return the laptop as it meets all my other requirements but this issue is just too frustrating to live with if it can not be resolved.
Steve

Hi TheFire,
I understand you are having an issue with HP Envy Touchsmart 15-j004sa and the keyboard. Here is a link to the software update for the BIOS that could resolve your issue.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-128144-1&cc=us&dlc=en&lc=en...
Hopefully this will help.
Thanks.
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HP ENVY TouchSmart 15-j100ee - Num lock beeps

After Updating my HP ENVY TouchSmart 15-j100ee from windows 8 to windows 8.1 and installing all the drivers (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=6796372&lc=en&cc=emea_middle_east&dlc=en... num lock button has a beep sound and 1-9 buttons doesn't work. However, when I am clicking 9 (page up) page is moving up. So it's not because of buttons have problem it's some hardware issue.
HP support can you help me ?!
This question was solved.
View Solution.

Hi @Lewery
Welcome to the HP Support Forums! I see that you are having a problem with your Num Lock and keypad. I will be happy to help you with that. I would recommend that you uninstall the generic keyboard driver (there is no specific keyboard driver) and let Windows reinstall it. Go to your Device Manager and expand Keyboards. Then right click the keyboard and select Uninstall. Then restart your computer and Windows will reinstall the driver. Give that a try and let me know how it goes.
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Thank you,
BHK6
I work on behalf of HP

Envy touchsmart 17 recovery discs not working?

I just got my laptop its A HP Envy touchsmart 17 model:17-j043cl.
I made recovery discs right away because I also bought A Samsung EVO SSD 250 gig HD to replace the slow 1TB 5200rpm HD my laptop came with. Everything went good with making the recovery discs and it took 6 blank sony dvd-r to compleat using the HP included software(only lets you make 1 set or copy).
Now I do all the nessarry HP updates and OS updates.
I power down my new laptop, remove factory HD intall new Samsung SSD 250 gig HD in its place. power up the laptop and try to use recovery discs to load onto the new samsung SSD drive........Well NO LUCK, I get an error screen saying:
"The system recovery media does not support this compiter. You are not able to restore this system with the media"
So I do alot of searching I find that many others have had this same problem, and they resolved it by reverting back to previous BIOS, I know my BIOS was updated to f.43 after i made discs, how can I go back to what it was before the update to see if the recovery discs will work?
or is there another solution??

Hi Rizzo7883,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl Notebook and having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.
Hope this helps.
Thanks.
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Envy TouchSmart 17t-j000 Quad Memory Card Reader

My Envy TouchSmart 17t-j000 Quad memory card reader does not work. Notebook is only about six months old and I tried out a memory stick for the first time yesterday and nothing happened. The memory stick works fine in another computer. When I plug the memory stick in there is no AutoPlay window and it is not listed in This PC window. In Device Manager I do not see the card reader listed in USB controllers and Disk drives. I do see listed in Device Manager in Memory technology devices a Realtek PCIE CardReader. It is enabled and has the latest driver update. I have tried shutting down, disconnected power cord, removed battery, reversed procedure, and restarting notebook with the memory stick installed, still nothing. This Envy came with Windows 8 and I updated to 8.1. Also, all four USB ports work. System diagnostics test was performed and everything passed. Should I try to uninstall and re-install the Realtek PCIE CardReader? Thanks to anyone that can help?
This question was solved.
View Solution.

The other option would be to conact support for more options:
HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link HERE to get the support number for your region.
TwoPointOh
I work on behalf of HP
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HP ENVY TouchSmart & HP ENVY 4500 e-All-in-o​ne-Printer

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HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer