HP Envy TouchSmart M6 Sleekbook Recovery

Hi I have a HP Envy TouchSmart M6 Sleekbook and it came with a recovery disc but the problem is my sleekbook does not have CD Rom to put in. How can I still do a complete system recovery and bypass the question of putting in a CD when I don't have a CD Rom to place it in?
Thanks

scb_co
You can utilize the recovery CD with the use of an external CD ROM. Although, not every device requires an external CD ROM the requirements to make devices portable force us to begin using such devices. The nice thing about an external CD ROM is that it is inter-changeable between multiple devices. I would recommend that if you are going to be using portable technology that you purchase one.
There is also the option of creating an USB Flash Drive recovery image. I am providing you a link to an HP support document called 'HP PCs - Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8)' which will explain how to create it.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=za&taskId=115&prodSeriesId=...
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Similar Messages

Envy touchsmart 17 recovery discs not working?

I just got my laptop its A HP Envy touchsmart 17 model:17-j043cl.
I made recovery discs right away because I also bought A Samsung EVO SSD 250 gig HD to replace the slow 1TB 5200rpm HD my laptop came with. Everything went good with making the recovery discs and it took 6 blank sony dvd-r to compleat using the HP included software(only lets you make 1 set or copy).
Now I do all the nessarry HP updates and OS updates.
I power down my new laptop, remove factory HD intall new Samsung SSD 250 gig HD in its place. power up the laptop and try to use recovery discs to load onto the new samsung SSD drive........Well NO LUCK, I get an error screen saying:
"The system recovery media does not support this compiter. You are not able to restore this system with the media"
So I do alot of searching I find that many others have had this same problem, and they resolved it by reverting back to previous BIOS, I know my BIOS was updated to f.43 after i made discs, how can I go back to what it was before the update to see if the recovery discs will work?
or is there another solution??

Hi Rizzo7883,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl Notebook and having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.
Hope this helps.
Thanks.
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HP ENVY TouchSmart m6-k125dx Sleekbook Black Screen

After Upgrade from Win 8 to 8.1 i have problems with the display (Pixeled Images).
I tries to update Intel Display driver with no success.
this morning the screen want dsplay nothing (black screen)
the computer,keyboatd and the fun are working but no display.
How can i fix it?
Thanks

Good Morning @RoniLev ,
Welcome to the HP Forums!
It is a terrific place to find answers and tips!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having an issue with your display.
You stated that you upgraded from Windows 8 to 8.1 when this occurred. When I checked the specifications for your notebook, it came with Windows 8.1.
HP ENVY TouchSmart m6-k125dx Sleekbook Product Specifications
Did you mean you updated Windows 8.1 or have you installed a different Operating System then what came on the notebook?
Here are two links that may help you overcome this difficulty.
HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 8)
HP Notebook PCs - Troubleshooting problems with notebook displays (Windows 8, Windows 7)
Good Luck!
Sparkles1
I work on behalf of HP
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HP ENVY TouchSmart Ultrabook. I accidentally deleted my audio.

Product/Model: HP ENVY TouchSmart 4-1115dx
3rd generation Intel Core i5-3317U
I was cleaning up my laptop by uninstalling things from the control panel, and I accidentally uninstalled my audio drivers and everything that has to do with audio. I tried to exit out, knowing that I pressed the wrong thing to uninstall, but it wouldn’t let me exit or press cancel. So now in the bottom right side on the desktop layout on the audio icon it says: No Audio Output Device is installed. It also has an X circled in red that appears on the icon. In addition when I go to the HP Utility Center, my Beats Audio icon doesn’t appear. When I go to the troubleshooting report for playing audio it states:
Check audio device
Issue not present There might be a problem with your audio device.
One or more audio service isn't running
Issue not present Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
I would very much appreciate it if I could somehow re-install my audio back! It’s essential.
Thank you.

Jman,
Welcome to the HP Forum.
You are not the first one to become a bit overly enthusiastic about Housekeeping chores. Smiling.
First, try using your Recovery Manager to reinstall your original Audio Driver.
Using Recovery Manager to Restore Software and Drivers (Windows 8)
Restart the computer after the driver loads.
You may have to complete / check the settings, see the Guide at the bottom.
You can also get your Driver from your computer's support webpage:
HP ENVY TouchSmart Sleekbook 4-1115dx Drivers
Look in Category Driver - Audio
Select the most recent driver revision
Download and Install the driver
Restart / Reboot the computer and log in
More Help:
Notebooks - No Sound from Speakers (Windows 8)
Good Luck!
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It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Solid State Hard Drive Replacement For HP ENVY TouchSmart 15-j053cl?

Hello there,
I want to swap out my current 1TB harddrive from my year-and-a-half old HP ENVY with a 500 GB solid state harddrive that I just purchased from Amazon.
Two questions:
1) Is this solid state harddrive compatiable with my computer (specs below)?
2) I want to reinstall windows onto the solid state harddrive after I install it (assuming its compatable). How can I go about putting Windows 8 on a bootable usb drive to do this? The computer does not have an optical drive and I don't have an external optical drive, so installing Windows via bootable usb is my only option.
I'm aware I can "clone" my PC onto the external harddrive if I wish, but I'd rather do a clean install if I can.
Computer Specs:
HP ENVY TouchSmart 15-j053cl
Product: E0K05UA#ABA
Solid State Hard Drive Specs:
Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD (MZ-75E500B/AM)
http://www.amazon.com/gp/product/B00OBRE5UE/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
Please let me know any advice you may have. Also, please feel free to ask any questions - hopefully I provided enough details.

Windows 8.1 has a built-in tool to make a recovery usb drive:
http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive
The HP Backup and Recovery app can also do it. This is a factory clean install image and any data and programs you have added will be lost. If you have an external hard drive you can also do a backup with Windows File History. Then, add the backed up files to the factory install. You can also use File History to make a system image type backup and restore it to the new drive using a repair disk but this is virtually the same as a clone, which you said you do not want.
Manual
Your service manual linked above. See page 47.
The Evo 850 is the best SSD on the market in my humble opinion and will work just fine for you.
If this is "the Answer" please click "Accept as Solution" to help others find it.

How to enter bios on a HP Envy TouchSmart 15t-j000?

I have a HP Envy TouchSmart 15t-j000 and I want to enter bios. When I restart the computer just the HP logo appears.I've tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.Do you know how I can do this?Thanks

Marius_Paval wrote:
I have a HP Envy TouchSmart 15t-j000 and I want to enter bios. When I restart the computer just the HP logo appears.I've tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.Do you know how I can do this?ThanksHi, Marius. Here is how: 1. Press the Shift key as you shut down your laptop normally.2. Wait at least 10 seconds with the laptop off.3. Press the Power button and then immediately press the ESC key on the upper left of your keyboard, about once per second. You will soon see a Recovery screen menu that instructs you to press the F10 button to go directly to your BIOS menu. Pressing the ESC key is easy to remember; that way, you don't have to memorize the other F button choices. Easy! Good luck!

My HP Envy Touchsmart 15 jo52nr mousepad does not work or disabled

My HP Envy Touchsmart 15 jo52nr Notebook PC mouse is disabled I have to use my touchscreen im actually typing from my Envy Touchsmart Plz Help

Hi @Sajid_Ali ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Thank you for your query.
I grasp that after an Windows 8.1 update that you lost the sound on your headphones. There has been a recent Windows update that has been causing some audio issues.
No Sound from Speakers (Windows 8)
If this has not resolved your issue I would do a recovery back to factory and then retry the update.
Performing an HP System Recovery (Windows 8)
During the recovery process you will have an opportunity to backup your personal files to prevent data loss. If you have not already done one, I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Here is a link to Updating Windows 8 to 8.1 to assist with updating it again.
You can also contact HP support for assistance. They can remotely log onto your system to help locate and resolve issues.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
I hope this is helpful!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
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Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
1. Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable.
2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
4. When I went into the Network and Sharing Center to enable the adapter that way under 'Change Adapter Settings', I couldn't even see the adapter listed there. All it showed was Ethernet and Hamachi because I use LogMeIn Hamachi on my computer.
By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters.
5. So next, I tried downloading the adapter - but the problem is, I have no idea what kind my laptop is supposed to have. Going to the download drivers section in the support area of the hp website, I found many options and none of them seemed to work. I also tried redownloading the Wireless Button Driver (whatever that's called) and that didn't work.
5. I even tried doing a system restore to a point of about a week ago - this also did not solve my problem because the same things were happening and the same things I tried above still are not solving the problem either.
I know countless other people have had the same problem(s) mentioned above (simple Google search told me that) with their HP ENVY Notebook PCs, so I'm hoping that someone can help me and finally solve this problem for me.
The model is HP ENVY TouchSmart m7 j120dx, the model number is E8A11UA#ABA, and my computer is running Windows 8.1 64-bit.
On another note, here's the names of the only 2 adapters that show up in my device manager list (one is for LogMeIn Hamachi);
Realtek PCIe GBE Family Controller (Ethernet)
LogMeIn Hamachi Virtual Ethernet Adapter (Hamachi)
The wireless was working fine before with Hamachi installed, so I doubt that has any significance.
If there's any other information you need that I did not mention above, feel free to ask me. I look forward to someone replying as soon as possible and being able to find a solution to this problem for me!
EDIT: One other thing I should mention is that the wifi in my location is working fine for every other device I try (phone, gaming console, other people's laptops/desktops, etc.

Hello dginther,
Welcome to the HP Forums!
I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8)
These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
Please let me know the results of your troubleshooting. Thanks!
Mario
I worked on behalf of HP.

HP Envy Touchsmart 15-J104sa Memory Card Reader not working

I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
Thank you all.
This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

Brightness not working on HP ENVY TouchSmart 15-j178ca

Hi,
Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp65232 package)
Intel(R) HD Graphics 4600 10.18.10.3907 (from Intel)
NVIDIA GeForce GT 740M 9.18.13.3233 (from HP sp65231 package)
NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
"I work for HP."
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[BIOS Update Failure] HP ENVY TouchSmart 15-j021tx stuck at black screen on startup

Hello
So I decided to update the BIOS on my laptop because it was on the recommended list of driver updates. It started off smooth at first, but then the screen turned black and just stayed like that for like an hour. Having read from other posts that BIOS updates should take a minute if properly executed, in the fear that my update is not working properly I decided to shut it down. (I had to pull out the battery to shut it down because even the power off button was not working).
But then when I switched it back on the screen remained black forever with the LED near capslock flashing twice. I tried pressing windows key and B key method but didn't make a difference, pulling out the battery and the AC power method didn't work also. I did refer to the HP help document that said "if your capslock LED is flashing twice, it means it is trying to recover the BIOS so just wait until it reboots itself properly". Well I have been waiting for 20 hours now and I am pretty sure this is not going to work out either.
Any help on what I could do at the moment? I don't want to send it to HP to get repaired cuz that will take weeks while I need it working ASAP since my semester at uni has started already and I am an IT major!
And shame on you HP...why recommend it to me when the update is not proven to be 100% safe....
It is on Windows 8.1 64 bit,
HP ENVY TouchSmart 15-j021tx Notebook PC

Hi, I have the same issue, updated BIOS this morning and now have BLACK SCREEN
Please get back to me ASAP as i rely on this lpatop for my work!
Many thanks
Lee

How Many Memory Modules (1 or 2) Come Pre-Installed in HP Envy Touchsmart m7-j120dx?

I know my HP Envy Touchsmart m7-j120dx came preinstalled with 8GB of RAM. I purchased it last year from Best Buy. Haven't taken the back off of the laptop just yet and it's at home while I'm at work, but wanted to see if anyone can verify *how* the standard 8GB of RAM is in there at present? Two 4GB memory modules or a single 8GB memory module?
I'm trying to place an order online this afternoon to upgrade the laptop to 16GB of RAM and I'd like to know if I need to order two 8GB memory modules or just a single 8GB memory module, depending on exactly how many memory modules are in the laptop at present to make the existing 8GB of RAM I'm running.
Thanks if anyone knows the answer to this.

Okay, one more question...
The memory in my laptop came pre-stalled with 8GB of it, with the characteristics of 1600Mhz and DDR3L PC3-12800.
Replacement memory (16GB) recommended by Crucial.com for my system has 1866Mhz instead of 1600Mhz, and is DDR3L PC3-14900.
What was recommended has of course slightly higher specs of the memory than what's currently running in my system for an additional $23 over just replacing the memory with 16GB of RAM having the identical 1600Mhz and DDR3L PC3-12800 specs.
Can my HP Envy TouchSmart m7-j120dx actually do anything as far as increased performance in going with the 1866Mhz and DDR3L PC3-14900 memory or would my laptop continue to "dumb the memory down" to 1600Mhz and DDR3L PC3-12800 specs and not be able to utilize the enhanced specs of 1866Mhz and DDR3L PC3-14900?
Just trying to spend my money wisely. Thanks for any additional clarification.

Is it possible to add a backlit keyboard to an hp envy touchsmart 15

is it possible to add a backlit keyboard to an hp envy touchsmart 15?

Daevid.
Yes you can.
Your manual here.
http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB8QFjAA&url=http...
Page 20 chapter 3.
REO
HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.

HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer

My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice. It is presently uninstalled. When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1. After the initial installation is tells me its offline. I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time. I run a test result paper on my printer and it tells me there are NO PROBLEMS found. So, it has to be my laptop.
I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
I ask our tech guy at work and he is also puzzled. I am no where near a tech so I would really appreciate your assistance.
Thank You!

Hi NittanyLions1,
I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Envy TouchSmart M6 Sleekbook Recovery

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