HP Envy TouchSmart Ultrabook 4 Audio Failure

My computer won't play sounds at all (videos online, downloaded music, games on my computer, everything).
This doesn't happen all the time. I'm not sure but I think it usually happens when I use my computer for a long time (1-2 hours). It starts working again when I restart my computer but it stops working later and I have to restart my computer again.
I was wondering if there was a solution and if there's a reason why my audio isn't working.
This question was solved.
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Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 8.
Regards,
DP-K
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HP ENVY TouchSmart Ultrabook. I accidentally deleted my audio.

Product/Model: HP ENVY TouchSmart 4-1115dx
3rd generation Intel Core i5-3317U
I was cleaning up my laptop by uninstalling things from the control panel, and I accidentally uninstalled my audio drivers and everything that has to do with audio. I tried to exit out, knowing that I pressed the wrong thing to uninstall, but it wouldn’t let me exit or press cancel. So now in the bottom right side on the desktop layout on the audio icon it says: No Audio Output Device is installed. It also has an X circled in red that appears on the icon. In addition when I go to the HP Utility Center, my Beats Audio icon doesn’t appear. When I go to the troubleshooting report for playing audio it states:
Check audio device
Issue not present There might be a problem with your audio device.
One or more audio service isn't running
Issue not present Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
I would very much appreciate it if I could somehow re-install my audio back! It’s essential.
Thank you.

Jman,
Welcome to the HP Forum.
You are not the first one to become a bit overly enthusiastic about Housekeeping chores. Smiling.
First, try using your Recovery Manager to reinstall your original Audio Driver.
Using Recovery Manager to Restore Software and Drivers (Windows 8)
Restart the computer after the driver loads.
You may have to complete / check the settings, see the Guide at the bottom.
You can also get your Driver from your computer's support webpage:
HP ENVY TouchSmart Sleekbook 4-1115dx Drivers
Look in Category Driver - Audio
Select the most recent driver revision
Download and Install the driver
Restart / Reboot the computer and log in
More Help:
Notebooks - No Sound from Speakers (Windows 8)
Good Luck!
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It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

My beats audio for my HP envy touchsmart ultrabook 4 is not unmuting

I did not mute the laptop to begin with, I just turned on the laptop, and it said there are no audio programs available.

Hi Gh0st016,
Welcome to the HP Forums! I will be happy to help with your sound issues but I will need some additional information to be able to assist you. What is your product number? What operating system are you running?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
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HP Envy Touchsmart 4-1118TU - Audio not working - Windows 8.0

Hello,
The audio on my HP ENVY touchsmart notebook has stopped working - notebook is approx 12 months old.
This occured seceral months ago, uninstalled the driver, reinstalled the driver and it fixed the problem.
Has now happened again, sometimes resetting fixes the problem but after several events it has now stopped working.
Tried uninstalling and reinstalling the driver again, but has not worked this time.
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Any help would be appreciated.
Jamie

Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Regards.
BH
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[BIOS Update Failure] HP ENVY TouchSmart 15-j021tx stuck at black screen on startup

Hello
So I decided to update the BIOS on my laptop because it was on the recommended list of driver updates. It started off smooth at first, but then the screen turned black and just stayed like that for like an hour. Having read from other posts that BIOS updates should take a minute if properly executed, in the fear that my update is not working properly I decided to shut it down. (I had to pull out the battery to shut it down because even the power off button was not working).
But then when I switched it back on the screen remained black forever with the LED near capslock flashing twice. I tried pressing windows key and B key method but didn't make a difference, pulling out the battery and the AC power method didn't work also. I did refer to the HP help document that said "if your capslock LED is flashing twice, it means it is trying to recover the BIOS so just wait until it reboots itself properly". Well I have been waiting for 20 hours now and I am pretty sure this is not going to work out either.
Any help on what I could do at the moment? I don't want to send it to HP to get repaired cuz that will take weeks while I need it working ASAP since my semester at uni has started already and I am an IT major!
And shame on you HP...why recommend it to me when the update is not proven to be 100% safe....
It is on Windows 8.1 64 bit,
HP ENVY TouchSmart 15-j021tx Notebook PC

Hi, I have the same issue, updated BIOS this morning and now have BLACK SCREEN
Please get back to me ASAP as i rely on this lpatop for my work!
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HP Envy TouchSmart 17 second drive installation issues

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The HP Envy is the SUV of laptops
While the HP Envy TouchSmart 17 is big and heavy, it outperforms most ultrabooks
The build doesn’t feel very durable, as HP used plastic rather than metal on the body
For a big laptop, it has a respectable battery life of over 6 hours while web browsing
If there’s one thing you need to understand about laptops, it’s this: Portability will cost you. Want proof? Look no further than the HP Envy TouchSmart 17 (MSRP $999.99), a fully loaded desktop replacement that costs less than an entry level MacBook Air.
This big guy comes with a smattering of excellent specs, including a quad-core Intel i7 processor, 8GB of RAM, 1TB of hard drive space, a CD/DVD drive, a full-HD touchscreen, and even a fingerprint scanner. For $999, this is a lot. In fact, for the same price, you can get HP’s Spectre 13 ultrabook, which has a weaker processor, half the RAM, and a fraction of the storage space, but does have portability.
Read More here . http://www.techona.com/?s=hp

Fix for Envy TouchSmart 15-j078ca (or any other laptop) sound not working

If you are having problems with the sound on your Envy 15 laptop (speaker/headphone jack not working), there is a straightforward way to fix your problems.
First go through these simple steps (they could very well save you some time if they work):
1) Update your drivers! Seriously, this is one of the top fixes for problems on PCs. If you haven't updated your drivers, search for "Check for Updates" and click that result (you can search using the Charm; the result will be under settings). If you have, read on.
2) Check to see if your audio device is enabled. On your desktop, right-click the Speakers icon and go to Playback devices. Set audio devices to default (like headsets and speakers) on by rightclicking them and selecting "Set as default". This way, they will work when plugged in, and when taken out, the system will default to other available sound sources.
If your chosen device is not present, right click in the open space and check "Show Disabled Devices". Now, you can rightclick a device and Enable it, then going through the same process as above to set them as default.
3) If your devices are enabled and plugged in, try the Windows Troubleshooter. Press the Windows key to bring up the Windows 8 interface (or the Start Menu in Win7) and type "Troubleshooting". Select it from the Settings section on the right side, then go to "Troubleshoot audio playback" under Hardware and Sound. Run the troubleshooter
If none of these methods work, follow the instructions in this excellent post, but use the changes below:
1) Use the audio driver specifically for this laptop model (or the driver that works for your model. Enter your product name under Drivers and Downloads on this page if you are American, or this page if you are Canadian. The driver will be under Audio).
2) Remove both the AC adapter and the battery before performing the hard reset, then hold down only the power button for 15 seconds (or follow the instructions here if the battery is fixed in place).
3) Press Escape repeatedly on boot-up until you get the option to use the BIOS menu.
Hopefully this helps, I know it helped me! Remember to give Kudos to the post linked if it helped you.

Thank you for visiting the HP Support Forums and Welcome.Thank you for the detailed information very very helpful. I have looked into your issue about your HP ENVY TouchSmart 15-j078ca Notebook and the popping sound or crackling noises.
Here is a document on troubleshooting sound.
Please make sure your updates have been done on the Notebook. In the device manager under sound right click and update the driver. Here is another step to try.
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers/Headphones.
4. Click Properties.
5. Click the Advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
9. Click OK to close the Playback Devices.
Hope this helps you.
Thanks.
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My HP Envy Touchsmart 15 jo52nr mousepad does not work or disabled

My HP Envy Touchsmart 15 jo52nr Notebook PC mouse is disabled I have to use my touchscreen im actually typing from my Envy Touchsmart Plz Help

Hi @Sajid_Ali ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Thank you for your query.
I grasp that after an Windows 8.1 update that you lost the sound on your headphones. There has been a recent Windows update that has been causing some audio issues.
No Sound from Speakers (Windows 8)
If this has not resolved your issue I would do a recovery back to factory and then retry the update.
Performing an HP System Recovery (Windows 8)
During the recovery process you will have an opportunity to backup your personal files to prevent data loss. If you have not already done one, I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Here is a link to Updating Windows 8 to 8.1 to assist with updating it again.
You can also contact HP support for assistance. They can remotely log onto your system to help locate and resolve issues.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
I hope this is helpful!
Sparkles1
I work on behalf of HP
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HP ENVY TouchSmart 17T-j000 Quad Ed. Upgrades/Modifications

Hello All,
My next laptop will most likly be the ENVY TouchSmart 17T-j000 Quad Edition with Windows 8 Professional. However I have several questions before I purchase this machine. I hope the knowledge base here can help.
1) Is it possible to reconfigure the laptop to use the mSATA SSD hard drive acceleration cache as the primary boot drive?
2) The ENVY TouchSmart 17T-j000 Quad Edition can be optioned with a 24GB mSATA SSD. What is the maximum memory capacity this laptop will recognize? ie, 64Gb, 128Gb, 256GB....
3) When customizing the ENVY TouchSmart 17T-j000 Quad Edition through HP's Customize and Buy, why am I limited to 8Gb of memory when selecting 24Gb mSATA Acceleration Cache?
4) Is there a limit to the memory capacity of HHDs and SSDs the ENVY TouchSmart 17T-j000 Quad Edition is capable of recognizing?
5) The ENVY TouchSmart 17T-j000 Quad Edition comes with two drive bays. What are the physical limits for hard drives in the bays? Specifically, will 15mm 2.5" HDDs fit?
6) If I purchase the ENVY TouchSmart 17T-j000 Quad Edition with an empty 2nd HDD bay, will I need to purchase additional adaptors and/or cables in the future to attach a second HDD?
I do apologize for so many questions however if I'm going to pay more than $1200 for a laptop I need to ask a few. Thank you for taking the time to read and respond.
For those interested this possible future buy is replacing an 8 year old HP Pavilion ZV-6130us Windows XP Pro SP3 with 2Gb RAM, a 256Gb primary HDD and a 2nd 1Tb HDD in the optical drive bay. The only failures in 8 years was one cooling fan 2-3 years ago and the optical drive 4 years ago. This HP has been good to me.
Again, Thanks.
-Mike

et1michaelm wrote:
Hello All,
My next laptop will most likly be the ENVY TouchSmart 17T-j000 Quad Edition with Windows 8 Professional. However I have several questions before I purchase this machine. I hope the knowledge base here can help.
1) Is it possible to reconfigure the laptop to use the mSATA SSD hard drive acceleration cache as the primary boot drive? I will pose an internal inquiry about this
2) The ENVY TouchSmart 17T-j000 Quad Edition can be optioned with a 24GB mSATA SSD. What is the maximum memory capacity this laptop will recognize? ie, 64Gb, 128Gb, 256GB.... 16GB
3) When customizing the ENVY TouchSmart 17T-j000 Quad Edition through HP's Customize and Buy, why am I limited to 8Gb of memory when selecting 24Gb mSATA Acceleration Cache? I will pose an internal inquiry about this
4) Is there a limit to the memory capacity of HHDs and SSDs the ENVY TouchSmart 17T-j000 Quad Edition is capable of recognizing? The specs are given in this Maintenence & Service Guide
5) The ENVY TouchSmart 17T-j000 Quad Edition comes with two drive bays. What are the physical limits for hard drives in the bays? Specifically, will 15mm 2.5" HDDs fit? Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses. 12.5mm 2.5"HDDs will not fit.
6) If I purchase the ENVY TouchSmart 17T-j000 Quad Edition with an empty 2nd HDD bay, will I need to purchase additional adaptors and/or cables in the future to attach a second HDD? Yes. Purchase of a hard drive hardware kit will be required
I do apologize for so many questions however if I'm going to pay more than $1200 for a laptop I need to ask a few. Thank you for taking the time to read and respond.
For those interested this possible future buy is replacing an 8 year old HP Pavilion ZV-6130us Windows XP Pro SP3 with 2Gb RAM, a 256Gb primary HDD and a 2nd 1Tb HDD in the optical drive bay. The only failures in 8 years was one cooling fan 2-3 years ago and the optical drive 4 years ago. This HP has been good to me.
Again, Thanks.
-Mike
I ill let you know when the internal queries have been answered by HP.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Hp touchsmart win8 audio cuts out in the middle of listening or watching stuff after 5min

Just bought a brand new HP Touchsmart Envy 23 and audio will stop working after listening to anything after a few minutes. Been doing it since I bought it. Will work again if the computer is restarted, but still will only last a few minutes before cutting out for good again.

To confirm, the driver linked to earlier in this thread was installed and your audio is no longer working at all?
What is the product number?
NOTE: Do NOT provide the serial number or the Windows product key.
If you open the device manager (typically Start>right-click Computer>manage>device manager), is the sound card listed without any errors (?, ! )? If it has a ? or a ! on it, open it and let me know what the status message is.
What is the status of the mute key? Does the key respond when it is pressed?
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SSD storage in Envy Touchsmart k013tx

Hi,
I recently purchased Envy Touchsmart 4 k013tx ultrabook and i having problem trying to find the 24GB Solid State Drive that i was supposed to get. The device manager shows a second disk drive but has only 4 GB . Can anyone please help me find the SSD space of 24 GB so that i can be sure that i have got the same.
Thanks in advance.
This question was solved.
View Solution.

Look for a program called Intel Rapid Start technology. Open the GUI for it and it should show the SSD drive. It is combined into one drive with the main hard drive for faster performance. It is not available to you for storage.
http://software.intel.com/en-us/articles/what-is-intel-rapid-start-technology

Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
1. Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable.
2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
4. When I went into the Network and Sharing Center to enable the adapter that way under 'Change Adapter Settings', I couldn't even see the adapter listed there. All it showed was Ethernet and Hamachi because I use LogMeIn Hamachi on my computer.
By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters.
5. So next, I tried downloading the adapter - but the problem is, I have no idea what kind my laptop is supposed to have. Going to the download drivers section in the support area of the hp website, I found many options and none of them seemed to work. I also tried redownloading the Wireless Button Driver (whatever that's called) and that didn't work.
5. I even tried doing a system restore to a point of about a week ago - this also did not solve my problem because the same things were happening and the same things I tried above still are not solving the problem either.
I know countless other people have had the same problem(s) mentioned above (simple Google search told me that) with their HP ENVY Notebook PCs, so I'm hoping that someone can help me and finally solve this problem for me.
The model is HP ENVY TouchSmart m7 j120dx, the model number is E8A11UA#ABA, and my computer is running Windows 8.1 64-bit.
On another note, here's the names of the only 2 adapters that show up in my device manager list (one is for LogMeIn Hamachi);
Realtek PCIe GBE Family Controller (Ethernet)
LogMeIn Hamachi Virtual Ethernet Adapter (Hamachi)
The wireless was working fine before with Hamachi installed, so I doubt that has any significance.
If there's any other information you need that I did not mention above, feel free to ask me. I look forward to someone replying as soon as possible and being able to find a solution to this problem for me!
EDIT: One other thing I should mention is that the wifi in my location is working fine for every other device I try (phone, gaming console, other people's laptops/desktops, etc.

Hello dginther,
Welcome to the HP Forums!
I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8)
These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
Please let me know the results of your troubleshooting. Thanks!
Mario
I worked on behalf of HP.

HP Envy Touchsmart 15-J104sa Memory Card Reader not working

I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
Thank you all.
This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

Brightness not working on HP ENVY TouchSmart 15-j178ca

Hi,
Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp65232 package)
Intel(R) HD Graphics 4600 10.18.10.3907 (from Intel)
NVIDIA GeForce GT 740M 9.18.13.3233 (from HP sp65231 package)
NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
"I work for HP."
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Manjunath

HP Envy TouchSmart Ultrabook 4 Audio Failure

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