HP ENVY TS 15 Notebook PC BIOS won't install

Have tried several times to install new BIOS, but it fails, leaving the message "cannot open the file". I still have the original F.36 BIOS which is bad. If I even open the BIOS, I cannot boot the PC again unti I remove the secondary hard drive from the machine, wait about 10 min., then restart. I think the boot order is wrong, but cannot go into the BIOS and look because it won't boot again. This problem has probably been fixed, but I cannot install a new BIOS. I understand there is a 'default' way to install a BIOS but I need detailed step by step instructions to even try it. I'm not confident doing this without very detailed instructions.
Can HP support do this with a remote connection, without any interaction from me? Does anyone have a detailed step by step way to do this that doesn't require a technician to understand?
Edited 27 OCT 2014 - I have since learned from the company that sold me this PC about a year ago, NOT TO INSTALL ANY BIOS UPDATES FOR THIS MACHINE. There have been instances of 'bricking' or ruining the motherboard, rendering the PC useless.
For now, if you open the BIOS and the PC wont re-boot, turn off, unplug, remove battery, remove secondary hard drive, replace cover, replace battery, plug in, WAIT 10 MIN, restart. Wait for the PC to finish loading, then repeat this process and re-install the secondary hard drive. The PC will operate normally as long as the BIOS is not opened again.

Hello, @MarkZinn
Based on the issue you're having with the BIOS, I would suggest calling into HP Phone support to see if there is anything the can do to help.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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HP ENVY m6-1105dx Notebook PC BIOS Password

Greetings,
I did some looking but didn't get an exact answer for my HP ENVY m6-1105dx Notebook, for which I would like to unlock the BIOS.
Anyone have the password/code that will help me, in the words of that musical genius F. Zappa, "reach nirvana tonight"?
TIA

That is not a customer-replaceable part. You'll need to take it in for service/repair.
Although I am an HP employee, I am speaking for myself and not for HP.
Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!

Help me I bought PSE 13 and it won't install on my new HP ENVY notebook.

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cs5,cs5.5: https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
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I have an HP ENVY TS 17 Notebook PC that I'm trying to install an ssd

I recently bought an HP ENVY TS 17 Notebook PC, nice laptop. Anyway, I bought a samsung evo ssd, I bought the drive caddy for it online, but I can not get the laptop to see the drive. I pulled it apart 5 different times thinking that I messed up. But after all that I still can't get it to work. http://www.amazon.com/gp/product/B00GIGJYBG/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. This is the drive caddy that I bought. I thought this was the right one, but I don't know. If anyone can help me, please respond to this post. Thanks

Hello wily51501,
Welcome to the HP Forums!
I understand your notebook will not recognize a newly installed solid state drive (SSD).
Are you checking in the system BIOS to determine if the drive is detected, or with the HP Recovery / Windows software? Sometimes it's as easy as enabling the drive in the BIOS. You can find information on this here, covered on step 7: Installing or Replacing a Hard Drive
Here is a great guide that walks you through upgrading to an SSD: HP SSD Upgrade Kit Installation Guide. Furthermore this Maintenance and Service Guide has some more specific information for your exact notebook. It could be that the caddy you purchased is defective if the BIOS does not recognize the drive.
Here is a document published by Seagate that talks about drives that are not detected: The BIOS does not detect or recognize the ATA / SATA hard drive.
Hopefully this information helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Satellite A135-S2356 - BIOS won't recognize SATA Hard Drive

Hello everyone, hope you can help me out.
Got a used Satellite A135-2356, everything looks fine but BIOS won't recognize SATA HDD, shows no disk, downgraded BIOS to 1.30, no good, upgraded to 1.40, no good. BIOS has no options to change/test/detect HDD/SATA settings. Tested hard drive in another laptop and reads it fine. Got restore CD (Vista Basic 32) from Toshiba but since BIOS won't read HDD, can't do anything. Cleaned contacts, no good. This HDD must be too large or something for the board.
*Hitachi HTS541612J9SA00, 120GB SATA, 5400 RPM*
Thanks for the help!!!

Hello Richie
To be honest I do not believe the HDD is too large for your notebook. I can imagine your notebook can handle with 160 GB HDDs too. Unfortunately there is no public document about HDD upgrade possibilities. I can imagine that ASP in your country has info about this stuff.
It is also pretty strange that HDD is not recognized properly. Long time ago I have had the same problem. Every time when I have used F12 at the start up HDD were not listed as bootable device. Solution in my case was to set BIOS to default settings. I believe your BIOS has already default settings but try to do this again.

BIOS won't update (Error 1275) on G530 (MT 4446)

G530 (MT 4446) with BIOS v. 1.09 and a fresh installation of Windows 7 Professional 64-bit. I want to update my BIOS to v. 1.10 in accordance with: http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/lenovo-g530/downloads/DS003832 I download the executable file and I ran it as an Administrator. The whole resulting folder has no kind of blockings or reduced rights. I ran the BIOS update utility as an Administrator, wtih no other applications running and I have been keeping getting a Cannot load driver PHLASHNT.SYS Error code: 1275. I have also repeated the process in Safe Mode, and the exact same issue is reproduced. I am aware of https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/G550-BIOS-update-won-t-apply-phlashnt-sys-driver-can-t-be-loaded/ta-p/288278 but it obviously doesn't apply in this case. As always, your help and advice on aforementioned issue will be vastly appreciated. Thanks in advance!

FYI to all the helpful folks here (and any looking to shut their jet engine off as well): Flashing the BIOS did the trick.
First I had to find a website with DOS OS files and put those on the USB instead of Vista. Oldie but a goodie, but at least it booted! No other versions would.
I had been intending to use the WinPhlash utility that Lenovo supplied with the BIOS update but since I was booting from DOS that was useless. However, I found a DOS version of it and used that instead. Boom baby! Flashed and rebooted.
It did take two boots to get it back to normal (first one gave very alarming messages about no operating system being found but I think it was just a remnant of the reboot that was triggered from the DOS session). A second boot returned life to normal and blissful silence from the server. And I was finally able to get the model and serial number back in there to get rid of the bootup message it throws for that too.
Ahhhhhhh.
Thanks to all for the hints - I believe I had gotten the idea of flashing the BIOS to solve this from some other thread I found here. This is a very nice forum to have bookmarked.

HP Envy 15 1050NR Notebook PC ATI Driver Update Issue

I have the following computer:
HP Envy 15 Notebook PC (15-1050NR)
ATI Mobility Radeon HD 4830 Series (Driver Version: 8.712.0.0)
It has the latest driver from HP (circa 2010).
Since we can't use the AMD updates for this card, and HP hasn't updated, I am unable to play games like Titan Fall or Planetary Annihilation, even though I meet the hardware requirements.

I have tried this in the past before, and got the blue screen of death. Just in case your link was different, I did try it too. But still got the blue screen of death.
System Information
Time of this report: 9/26/2014, 22:26:25
Machine name: REFLEX_POINT
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120305-1505)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Envy 15 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
Memory: 6144MB RAM
Available OS Memory: 6134MB RAM
Page File: 2733MB used, 9534MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
Display Devices
Card name: ATI Mobility Radeon HD 4830 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x94A0)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_94A0&SUBSYS_7009103C&REV_00
Display Memory: 3826 MB
Dedicated Memory: 1015 MB
Shared Memory: 2811 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD01FB
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: Internal
Driver Name: atiu9p64.dll,aticfx64.dll,atiu9pag,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0001.6099 (English)
Driver Version: 8.712.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/3/2010 00:06:36, 28160 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D7E0-11CF-5F64-0850A1C2C535}
Vendor ID: 0x1002
Device ID: 0x94A0
SubSys ID: 0x7009103C
Revision ID: 0x0000
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Video Accel: ModeMPEG2_A ModeMPEG2_C
Hopefully, the above information will help you help me. Thanks.

Enable TPM on a HP ENVY 15-j092nr Notebook PC?

So before I bought this laptop I specificlaly talked to HP help services who assured me that all the newest HP models come with TPM chips. Now I'm trying to enable it on my HP ENVY 15-j092nr Notebook PC and I'm not seeing it in the BIOS. What gives?

Yeah it's not in the BIOS and I saw that it wasn't in the spec sheet but TPM is standard on many laptops now. Hence the reason I contacted HP and this is literally what I was told:
07/21/2013 04:31:14PM Session Started with Agent (Lora C)
07/21/2013 04:31:14PM Victor: "Does the ENVY TouchSmart 15t-j000 Quad Edition series laptop come with a TPM chip? I need it for work and will not purchase this laptop if it doesn't."
07/21/2013 04:31:19PM Agent (Lora C): "Thank you for contacting HP Home and Home Office Sales Chat. My name is Lora. I've read your concern so let's get started."
07/21/2013 04:31:39PM Agent (Lora C): "Hello, Victor! How are you? Hope you are doing well today!"
07/21/2013 04:31:51PM Victor: "I'm fine thanks."
07/21/2013 04:32:07PM Agent (Lora C): "To answer your question, let me go ahead and check my resources here for you."
07/21/2013 04:32:19PM Agent (Lora C): "I am glad to know that you are doing fine today. You are welcome."
07/21/2013 04:33:25PM Agent (Lora C): "By the way, are there any specific features you are looking for in a notebook computer aside from the chip that you are looking for?"
07/21/2013 04:34:13PM Victor: "well I customized the envy touchsmart quad to fit my other needs. I just want to make sure it has a TPM chip to ensure I can use it as a work laptop as well as a personal one"
07/21/2013 04:34:52PM Victor: "but I program so the fact that it has a quad core and 16gb of ram is a big sale for me"
07/21/2013 04:35:50PM Agent (Lora C): "I understand, Victor. You need not to worry, as I have checked the computer it has the Trusted Platform Module (TPM) chip."
07/21/2013 04:36:11PM Agent (Lora C): "All our HP PC has this kind of chip, Victor."
07/21/2013 04:36:51PM Victor: "perfect. It wasn't listed in the specs so just wanted to be sure before purchasing"
07/21/2013 04:36:59PM Agent (Lora C): "Are you ready to make a purchase now for the computer? You have an awesome choice!"
07/21/2013 04:37:10PM Agent (Lora C): "One of the best resources that we have to place your order is our Sales Center. Please call 866.221.4553 and a Sales Representative will be able to assist you with your order placement and answer any remaining questions that you have. Their hours of opera"
&nbsp tion are between: 7:00 AM - 2:00 AM EST, seven days a week.
07/21/2013 04:37:38PM Victor: "okay thanks. This should take care of all my questions"
07/21/2013 04:37:58PM Agent (Lora C): "I understand, Victor. I can guarantee that the computer does have the chip."
07/21/2013 04:38:20PM Agent (Lora C): "You are most welcome, Victor. I hope this information has been of great assistance for you today."

HP Envy 17 3002ea Notebook - Need to add more MEMORY...

Hi,
I have an HP Envy 17 3002ea Notebook (Product Number A2Q36EA#ABU) with the following specifications:
System Model HP ENVY 17 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.08, 07/11/2012
SMBIOS Version 2.7
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 4.66 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 10.8 GB
I would like to add more RAM, preferably another 8 GB (I'm using the laptop for post production work, animation, video editing etc). Please could someone advise me :
WHAT I need to buy ?
WHERE I can buy it ?
HOW to add it into my laptop/install it ?
I am a complete novice when it comes to laptops!!
Thanks x
This question was solved.
View Solution.

Hi,
Unfortunately 8Gb is the maximum ram ( ie 2 x 4Gb modules ) that can be installed in the machine - I've been using the exact same Model myself.
This can also be confirmed on the following link.
http://www.crucial.com/uk/store/listparts.aspx?model=Envy%2017-3002ea&Cat=RAM
Best regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Hp ENVY m6-010dx Notebook Windows 7 Driver Package SOLVED

As many of you know, hp does not provide Windows 7 Drivers for many newer notebook models that shipped with either Windows 8 or 8.1. Some models, such as ProBook, do come with both Windows 7 and Windows 8 or 8.1 licenses and have thus hp provides drivers for both.
The hp ENVY m6-010dx ships with Windows 8.1 installed and only has listed drivers for that operating system on the hp Support Site. Many of the Windows 8.1 Drivers will work for Windows 7 - but some will not.
I have complied a Windows 7 Driver (64bit) Package for the ENVY m6-010dx (my guess is it will also work on other slightly different ENVY Models with AMD Processors such as mine).
If you have an hp ENVY m6-010dx and hate Windows 8.1 and want to downgrade to Windows 7 - here is the link to the driver package I have put together. It's a large file - well worth the download time though if you want to use Windows 7.
https://www.dropbox.com/sh/01svwkhdi9n9crf/AABqObKTkDmU3g04gMfi0ky-a?dl=0
Hope this helps others.
Greg Griffin

You're very welcome.
Try this driver for the bluetooth from a Lenovo notebook...
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029104
Try this wirless driver from asus:
You wan the windows 7 file labeled : (The first one listed)
ASUS PCE-AC66 driver 6.30.95.26
OS Support : Wins 7 (32&64)
http://www.asus.com/Networking/PCEAC66/#support_Download_30
Now you install this driver by unzipping the file you downloaded and make a note of the location of the unzipped file.
Go to the device manager and click on the network controller needing drivers.
Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software and browse to the folder that was unzipped.
Make sure the Include Subfolders box is checked and see if the driver installs that way.

How do I play dvds on hp envy touchsmart 15 notebook with an external player and Windows 8.1.

I have a HP Envy Touchsmart 15 NOtebook PC. I bought an external HP DVD player model dvd600s-H01 5 but I cannot play DVDs.

Hi @pattyathome
Welcome to the HP Support Forums!
I understand that you are having trouble with an external dvd player attached to your notebook.
What is the full product number for your notebook? Please read the following if you need help in finding that.
How Do I Find My Model Number or Product Number?
Does your notebook already have a built in dvd drive?
Did you install the drivers and software that came with the external dvd player? If there was originally no DVD player in your notebook, it is likely that there is no dvd player application loaded.
So in that event I would recommend installing from the software disk with the DVD drive.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Bios won't see s-ata disk...

My bios won't see my WD 36,7 Raptor. When i start windows installer, it give me the F6 choise and i install the Fasttrak 376 driver or s-ata 376\378 driver (tried both), then windows is about to start installing but can't find my hardisk. Everything is connected correct so i don't understand whats wrong.
can anyone help me, please? tnx

press ctrl + f during boot up and create a raid array.
THEN you press f6 key as you described.
you need to create a raid array even if its only 1 drive.
you should also consider to change that crap psu you got.
a q-tec 400w is MUCH worse than a enermax 300w for example and they tend to blow up way to often

HP ENVY TS 15 Notebook PC: Problems installing audio driver (High Definition Audio device)

Hello all,
My product is the HP ENVY TS 15 Notebook PC.
Product number: E3B65PA#AR6
OS: Windows 8.1 64-bit
A few days ago, I upgraded my windows from windows 8 to windows 8.1 and found that no sound coming from the HDTV when connecting my HDMI cable however video is perfectly fine. I was completely baffled because the audio was working perfectly fine before upgrading to Windows 8.1. I have tried several solutions posted on other forums, such as installing other drivers, and uninstalling the IDT High Definition Audio Driver and then scanning for a hardware change. I have checked the HDMI cable and it is working fine with other laptop.
Device manager is showing 2 device :
High Definition audio device ( Showing yellow traingle)
IDT High Definition Audio CODEC
When I am opening the properties of High Definition audio device it is showing :
This device cannot start (code 10)
{Operation Failed}
The requested operation was unsuccessful.
If anyone knows how to fix the problem, please help me
thanks in advance
This question was solved.
View Solution.

Hi:
The IDT audio driver (notebook speakers) appears to be working fine.
The problem is probably with the Intel graphics driver which controls the HDMI audio.
My recommendation would be to install the latest Intel graphics driver from the link below and see if that fixes the problem.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714&lang=eng&OSVersion=Windows%208...

How to disable touchpad when usb mouse in on HP ENVY dv7-7259nr Notebook PC‏ using Windows 7

I would like to have my touch pad disabled when using my USB mouse or otherwise be able to manually disable it. It is a pain to use when typing with the touch pad enabled but I would like to use the touch pad on occasions such as when I am traveling or if my mouse goes out. Not to mention, I would need to re-enable the touh pad if for some reason I have no mouse (keyboard shortcut?)
I am using windows 7 on my HP ENVY dv7-7259nr Notebook PC‏

This is what it looks like.
You should consider returning you notebook to the Windows 8 OS. There are many new features that it has that Windows 7 never did. Download use the free open source software called classic shell to give yourself a start button in Windows 8 that even has more features than Windows 7 start buton does. Once you use Windows 8 for a while you will enjoy it, especially the refresh feature and lower memory use.
I wouldn't hold my breath waiting for Windows 7 drivers.
regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

HP ENVY TS 15 Notebook PC: Problems installing audio driver

Hello all,
My product is the HP ENVY TS 15 Notebook PC.
Product number: E7Z34UA#ABA
OS: Windows 8.1 64-bit
A few days ago, I opened my laptop to find that there was no sound coming from the speakers at all. I was completely baffled because the audio was working perfectly fine before, even after upgrading to Windows 8.1. I have tried several solutions posted on other forums, such as installing other drivers, and uninstalling the IDT High Definition Audio Driver and then scanning for a hardware change. Now, however, when trying to update the IDT driver, it says that a device attatched to the system is not functioning. What do I do?
I have provided screenshots of things that appear when I try to fix this issue.
This question was solved.
View Solution.

Hello skyeisthelimit. I understand there is no sound produced by the notebook. Based on the description, I believe that the issue is software-based. However, I'm not going to eliminate faulty hardware from my mind. You have attempted some troubleshooting, which is great. I am going to provide some troubleshooting as well (certain steps you already completed). Please follow all troubleshooting in the order I suggest:
First, there is Microsoft Wizard Tutorial that troubleshoots sound issues in Windows 8.1. Please follow the wizard until it is finished. You can locate this wizard here: http://windows.microsoft.com/en-CA/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab...
Second, follow all of the troubleshooting, suggest in this HP document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Eventually, you will be asked to reinstall updated drivers. Please install this one: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&dlc=en&lc=en...
Assuming the issue is not resolved, the next step is to refresh Windows 8. This will force the computer to return to Windows 8. It will also clean up the computer, to a certain extent (it is not as powerful as a recovery). For more information on how to refresh Windows, please reference this Microsoft document: http://windows.microsoft.com/en-CA/windows-8/restore-refresh-reset-pc
If refreshing the operating system does not resolve the issue, reinstall the operating system is the next step. Ensure you backup all of your data beforehand.
For information on how to effectively backup your computer, please reference this document: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03270359
For information on how to perform a system recovery, please reference this document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03489643
Please respond with the results of your troubleshooting. I'm only here to help!
Mario
I worked on behalf of HP.

HP ENVY TS 15 Notebook PC BIOS won't install

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