HP ENVY TS 15 Notebook PC: Problems installing audio driver (High Definition Audio device)

Hello all,
My product is the HP ENVY TS 15 Notebook PC.
Product number: E3B65PA#AR6
OS: Windows 8.1 64-bit
A few days ago, I upgraded my windows from windows 8 to windows 8.1 and found that no sound coming from the HDTV when connecting my HDMI cable however video is perfectly fine. I was completely baffled because the audio was working perfectly fine before upgrading to Windows 8.1. I have tried several solutions posted on other forums, such as installing other drivers, and uninstalling the IDT High Definition Audio Driver and then scanning for a hardware change. I have checked the HDMI cable and it is working fine with other laptop.
Device manager is showing 2 device :
High Definition audio device ( Showing yellow traingle)
IDT High Definition Audio CODEC
When I am opening the properties of High Definition audio device it is showing :
This device cannot start (code 10)
{Operation Failed}
The requested operation was unsuccessful.
If anyone knows how to fix the problem, please help me
thanks in advance
This question was solved.
View Solution.

Hi:
The IDT audio driver (notebook speakers) appears to be working fine.
The problem is probably with the Intel graphics driver which controls the HDMI audio.
My recommendation would be to install the latest Intel graphics driver from the link below and see if that fixes the problem.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714&lang=eng&OSVersion=Windows%208...

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HP ENVY TS 15 Notebook PC: Problems installing audio driver

Hello all,
My product is the HP ENVY TS 15 Notebook PC.
Product number: E7Z34UA#ABA
OS: Windows 8.1 64-bit
A few days ago, I opened my laptop to find that there was no sound coming from the speakers at all. I was completely baffled because the audio was working perfectly fine before, even after upgrading to Windows 8.1. I have tried several solutions posted on other forums, such as installing other drivers, and uninstalling the IDT High Definition Audio Driver and then scanning for a hardware change. Now, however, when trying to update the IDT driver, it says that a device attatched to the system is not functioning. What do I do?
I have provided screenshots of things that appear when I try to fix this issue.
This question was solved.
View Solution.

Hello skyeisthelimit. I understand there is no sound produced by the notebook. Based on the description, I believe that the issue is software-based. However, I'm not going to eliminate faulty hardware from my mind. You have attempted some troubleshooting, which is great. I am going to provide some troubleshooting as well (certain steps you already completed). Please follow all troubleshooting in the order I suggest:
First, there is Microsoft Wizard Tutorial that troubleshoots sound issues in Windows 8.1. Please follow the wizard until it is finished. You can locate this wizard here: http://windows.microsoft.com/en-CA/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab...
Second, follow all of the troubleshooting, suggest in this HP document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Eventually, you will be asked to reinstall updated drivers. Please install this one: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&dlc=en&lc=en...
Assuming the issue is not resolved, the next step is to refresh Windows 8. This will force the computer to return to Windows 8. It will also clean up the computer, to a certain extent (it is not as powerful as a recovery). For more information on how to refresh Windows, please reference this Microsoft document: http://windows.microsoft.com/en-CA/windows-8/restore-refresh-reset-pc
If refreshing the operating system does not resolve the issue, reinstall the operating system is the next step. Ensure you backup all of your data beforehand.
For information on how to effectively backup your computer, please reference this document: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03270359
For information on how to perform a system recovery, please reference this document: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03489643
Please respond with the results of your troubleshooting. I'm only here to help!
Mario
I worked on behalf of HP.

HP High Definition Audio Device Code 10 Error -- Causing HDMI Sound Problem

Hey guys, my laptop is an HP ENVY TouchSmart m7-j010dx Notebook PC, running Windows 8.1.
When I connect my laptop to my LG Smart TV through HDMI, I cant change the playback device to play the sound from the TV. The HDMI option does not appear in ¨Sound¨.
When I look in Device Manager, under Sound, video and game controllers; the High Definition Audio CODEC has an error which says (Device status):
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
I have tried reinstalling and updating the drivers, cleaning and defraging the registry, optimizations etc.
I followed steps from other posts with similar problem as mine and nothing seems to work, I do not want to reinstall my windows just for this! I am running out of options, I tried everything I could for the past week. I would really appreciate some expert advice.
Thanks!

Replied on: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/HP-High-Definition-Audio-Device-Code-10-Err...
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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IDT High Definition Audio CODEC (NO SOUND PROBLEM) in HP Envy

My PC info is:
Manufacture: Hewlett-Packard
Model: HP Envy 14 Notebook pc
Rating: 5.4 Windows Experience Index
Processor: Intel(R) Core(TM) i7-2630M CPU @ 2.00GHz 2.00GHz
Installed memory (RAM): 8.00 GB
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Home Premium
Product ID: 00359-OEM-8992687-00010
Problem: My computer's sound doesn't work. I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly. I even tried uninstalling and re-instaling the sound board, but i can't seem to fix the problem. Now the sound board shows in my device manager with a exclamation mark next to it and i cant even get it to show on the outgoing audio devices. Really could use some help with this problem.
Thanks

Here is a support document that might help:
http://support.hp.com/us-en/document/c01172503
I work on behalf of HP

Problem in installing "audio device on high definition audio bus"

i have cq40 144tu laptop
i downgrade to XP with the nice tutorial posted on this forum.
my laptop S/N - [text removed for privacy]
P/N FZ736PA#ACJ
I M GETTING PROBLEM IN INSTALLING AUDIO DEVICE ON HIGH DEFINITION AUDIO BUS
i have tried sp39671 which was sugges in that tutorial but that not work

The other sound driver is Intel HDMI driver, it is bundled in Intel GMA driver.
Update your BIOS to the latest one and do a clean instalation of XP-SP3 then you dont need devcon utility.
See XP downgrade guide for futher detail, here
Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD

Problem installing sound driver on Lenovo G550 - Windows XP

I have installed windows XP on my lenovo G550. As shown on lenovo site, i tried to install"Conexant Audio Driver" for my audio driver but it is failing. I opened readme file it says somthing like "Change Point: Add .Net3.5 in driver package"- Does this mean that this driver installaton needs dotnet 3.5 or they updated driver to support dotnet 3.5 ???
I am installing driver from following link
http://consumersupport.lenovo.com/en/DriversDownloads/drivers_show_1402.html
but this driver is failing.
Can someone please help me in finding audio driver for windows XP
Thanks,
Hemil
subject edited
Solved!
Go to Solution.

i solved the problem!
the way is:
downoload
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69852#audio
install it
next XP find audio hardware
then use this driver
http://consumersupport.lenovo.com/en/DriversDownloads/drivers_show_1402.html
C:\Drivers\Conexant Audio Driver\XP32

Windows 8.1 Pro 64 bits. Problem with IDT High Definition Audio Driver on my HP pavilion g6 notebook

Hi!
I'd recently upgraded from Windows 7 to Windows 8.1 Pro 64-bit version. All drivers worked fine but I'm having problems with IDT High Definition Audio driver. Can someone help me? Thanks in advance! My PC model is: LS278EA#ABE

Hi:
See if this driver works...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&dlc=en&lc=en...

L channel sound comes through both L and R speakers after installing IDT High Definition Audio Codec

I noticed a sound problem on my laptop. The R channel works as expected but the L channel is split between the L and R speakers. After checking several different possibilities I narrowed the problem down to the IDT High Definition Audio Codec that I downloaded from the HP driver support page for my notebook model and operating system.
I uninstalled the IDT High Definition Audio Codec and restarted. This forced Windows to resort to using its generic "HD Audio Device" default. When I did this the sound was equally split between the L and R speakers as I would expect - L channel 100% though L speaker, R channel 100% though R speaker. I then re-downloaded the IDT High Definition Audio Codec from HP (sp59654.exe), re-installed it, and restarted. Immediately the sound problem was back - while the R channel comes 100% though the R speaker, the L channel is split between L and R speakers.
Please note this has nothing to do with adjusting speaker "balance". Both L and R channel volumes were set to 100% while investigating this problem. It's definitely some sort of incompatibilty between the IDT High Definition Audio Codec and Windows 8 64-bit or the sound hardware in the HP Envy DV6.
Here are my details:
IDT High Definition Audio Codec
Publisher: IDT
Date: 8/19/2012
Version: 6.10.6425.0
Notebook
HP Envy DV6-7200
Windows 8 64-bit

Here is what I would recommend you trying. Go to device manager and uninstall the audio driver. Once it is uninstalled, go to the device manager toolbar and select "Scan for hardware changes". After it completes, reboot the computer. Once the computer is rebooted, test the audio and let me know if that helped.
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Cannot Install IDT High Definition Audio Codec

I have a HP ENVY 15-3090ca Notebook PC that will not download IDT High Definition Audio CODEC, it had it before, but I had to reinstall after a failure of recieving audio. When using my sound mixer it DID say it was coming from the IDT Audio CODEC, now i cannot successfully install it and can't recieve and audio until i do.
Product name: HP ENVY 15 Notebook PC
Product number: A7H00UAR#ABC
(Windows 8.1 x64)
This question was solved.
View Solution.

Hi,
The above link shows driver for Windows 8 only. Please try the following package for Windows 8.1:
http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64878.exe
Regards.
BH
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Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM) Options

I have been trying for 3 days to fix this issue & I even had Bicrosft tech support on line remote PC acces take control of my PC, and still can't get the sound to work!
Does any one know how to fix this issue? DEFINITIVELY?
IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:24 AM
My PC info is:
Manufacture: Hewlett-Packard
Model: HP EliteBook 8460p
Rating: 5.3 Windows Experience Index
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz 2.50GHz
Installed memory (RAM): 4.00 GB (2.98 GB usable)
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Professional
Product ID: 00371-OEM-8992671-00008
Problem: I was watching a movie a night before, and I muted and forgot to turn off my laptop, today I found out the sound did not work, so I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly, but oviously its not I really need help, I dont know anything advanced about technology yet, so im helpless.
T
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:28 AM
I also tried leaving the Laptop to cooldown for about 3 hours and still no sound.
DavidPK
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
s
‎03-20-2013 05:40 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow thisand then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Start the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K

Hello DesertWildcat,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having and issue with your HP EliteBook 8460p's audio not working. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

I installed a rcomended update of idt high definition audio codec and now my audio is dead

i installed a rcomended update of idt high definition audio codec and now my audio is dead

Hi,
Can you post back with the following.
1. The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
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Microsoft MVP - Windows Experience

Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

Since i bought this laptop, every time i use skype or the Windows Sound Recorder, i hear static that drastically increases in volume. Uninstalling the IDT High Definition Audio Codec prompts my computer to automatically install the driver again, this usually fixes the problem, but after restarting my laptop, the problem returns.
Does anyone know a permanent fix to this issue?
Product name: HP Pavilion dv6 Notebook PC
Product number: B3K22PA#ABG

Hi,
Please try:
(a) Uninstall IDT sound from Device Manager,
(b) Reboot the machine
(c) Download the following package and install again:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
(d) Reboot the machine.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Windows 10 IDT High Definition Audio Codec doesn't work properly on Hp Envy 20d001-la after update

I'm using a Windows 10 just updated pc, Hp Envy 20 d001la, and I'm having problems with my speakers, they work with IDT High Definition Audio Codec driver. It has beatsAudio available, but the bass don't sound the right way, I can barely hear it. It has a low quality sound... the worst quality. This problem isn't new for me, when upgraded to Windows 8.1, also the problem apeared, when the driver released with a new version, specificly for Windows 8.1, but how did I solve it? I only installed the Original Audio Controller found on Hp Support & drivers page (It was designed for work on Windows 8 64 bits). So, I know Windows 10 is newer than ever, and sure of some bugs or little corrections after updating. But when I try to install the Windows 8 Original controller to get the extreme sound quality again, it can't be installed. The problem says: "Operating system doesn't has the requirements" The new drivers have low sound quality (driver Windows 8.1 & Windows 10 versions) If I could install the Windows 8 version driver, I'm sure the sound quality returns. Thanks in advance.

Hi! Thanks a lot, I've tried the solution you've given me, (extracted the setup file with winrar on a folder and search for the driver as you said) but an error message shows: "There are not compatible drivers on the selected folder, try with one for Windows x64" It happens with both drivers I have, W8 & W8.1 versions. And also I have other problem, I didn't connect the headphones when trying solving the problem, and when I connected them, a surprise: The speakers didn't shutdown, they continue playing sounds and the headphones and speakers were playing sound at the same time. I've checked for the internal connector and The connector is clean. Then I tried to install W8.0 IDT setup manually clicking on the files extracted, the process finished succesfully, and system restarted, the sound quality came again, but still when I connect the headphones, the speakers don't shutdown and sometimes music stops. The problem is with all versions of driver I tried, the W10 got by Windows update, the found on Device Manager, the W8 , W8.1installed manually, But not worked.I hope in a future upade the problem could be solved, because I listen to music always only on headphones to avoid disturb others. Thanks, I'm trying a new method if is kanown for you. Thanks a lot.

HpPavilion dv6 notebook PC.beats audio High definition audio CODEC error(52)

Hi can anyone help me please?
I have a audio problem so you will need to talk loud! lol. Volume on mute.
HP Pavilion dv6 notebook PC.
B3K20PA#ABG
windows 7
stwrt64.sys version 6.10.6418.0
High Definition audio CODEC error (52)
Thanks
This question was solved.
View Solution.

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp56001-56500/sp56429.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
Let Windows fully load - it will automatically load an audio driver, but just let it complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Driver Problems with HP 350 G1: SM Bus Controller and High Definition Audio Device

Dear all,
after I've installed Windows 8.1 on my new HP 350 G1 J4U36EA, two devices are making problems:
SM Bus Controller
PCI\VEN_8086&DEV_9C22&SUBSYS_21B8103C&REV_04
PCI\VEN_8086&DEV_9C22&SUBSYS_21B8103C
PCI\VEN_8086&DEV_9C22&CC_0C0500
PCI\VEN_8086&DEV_9C22&CC_0C05
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HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000
HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101
I've tried a few drivers recommended on the HP website for my 350 G1 including Intel Management Engine Interface (MEI) Driver and IDT High-Definition (HD) Audio Driver, but the problem is still not solved.
I appreciate your help! Thank you so much!
Parapluie
This question was solved.
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Thank you very much!
Parapluie

HP ENVY TS 15 Notebook PC: Problems installing audio driver (High Definition Audio device)

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