HP ENVY TS 15 Notebook PC (Screen Cannot Duplicate)

Hello,
I am trying to connect my laptop to my TV by HDMI. When I switch the source on my TV to the proper HDMI input it does not show anything. 
When I press the windows key + P it reads. Your PC can't duplicate a screen. Try reinstalling the driver or using a different video card. My product number is E0M24UA#ABA . 
Is my computer just not able to duplicate a screen. I just got it back from HP technical Support with a new drive and totally wiped. Runing Windows 8 (64 bit). I have only installed Google Chrome and Silverlight for Netflix. Hope to hear from you guys soon!

Is your notebook configured with switchable graphics?
Take a look in the Device Manager in the display adapter section if you are not sure.
Have you tried reinstalling the appropriate AMD driver softpaq to see if it resolves the issue?
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-123946-1&cc=us&dlc=en&lc=en...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

  • Windows 10 build 10041 32bit crashed hp envy x2 tablet/notebook black screen

    Hello all,
    Upgraded from Win 8 to 8.1 the 10 preview build 10041 (32bit), online upgrade (as machine will not boot from usb), worked well for one day. Then I changed update option from 'only notify me of available updates' to 'automatically install updates for windows' or somesuch.
    For two days, can only get black screen using all combinations of shift/ctrl/fn/windows key with f2/f8/f9/f10/f11 keys.
    Holding the power button down for brief or long period. With mains power lead inserted or not. With tablet connected to base or not. Ran down the battery, no change.
    I suspect the problem is due to the Win 10 O/S is perceived as an alien O/S by the system. Prior to updating to Win 10, I was unable to boot from usb or access legacy boot.
    My machine:
    HP envy x2 pc
    product number c8c42pa#abg
    serial number 4cn2480dgk
    Bios was updated from f12 to f13.
    Thanks in advance, AA

    Hi,
    Did you read the following Agreement before installing Windows 10 preview ?
         https://insider.windows.com/Home/TermsOfUse
    Specially section 4.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Computer HP Envy 17 Notebook PC - screen blank after bios Version F.53 update

    Computer HP Envy 17 Notebook PC -  screen blank after bios Version F.53 update
    computer cannot enter BIOS but switches on and screen remains blank.
    The power and wifi indicator shows.
    Tried removing CMOS battery with no change
    Tried removing battery, pressing on button for 40 minutes then starting again still no change

    Hi farai, welcome to the HP Forums. If your computer appears to be powering on, but you cannot see the screen it may be a recoverable situation.
    This document will help you diagnose the issue, it looks like you have already done Step 1 (hard reset):
    Computer Starts but Screen Remains Blank (Windows 8)
    If you get to Step 3, the options listed won't work since you indicated you cannot get into your BIOS. In place of Step 3 in that document, you can try to restore your BIOS using this method: Restoring the BIOS
    If you get to the end, it says to call HP. If so, it is most likely a hardware issue and you should call support for more options: HP Technical Support, North America 1-800-474-6836. For all other regions click here.
    I hope this helps. If you need any more information, let me know.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Is HP Envy My -1125DX notebook screen led or ccc?

    I am trying to replace a screen on my 18 month old  Envy M6 and I need to know, whether the  HP Envy M6 -1125DX notebook screen LED or CCFL technology?

    Dear Customer,
    Welcome to HP Support Forum and we are glad to assist you.
    It looks like you are trying to find out the type of display used on this Notebook.
    We will surely assist you with this.
    Please find the information as shown below which you are looking for
    15.6-inch diagonal HD BrightView LED-backlit display (1366x768)
    Hope this helps, for any further queries reply to the post and feel free to join us again
    "I work for Hewlett-Packard"
    * * * * * Click the "Purple Thumbs Up Icon in the lower right corner of a post" to say thanks * * * * *
    * * * * * Please mark Accept As Solution if it solves your problem * * * * *
    Regards,
    K N R K

  • How do I play dvds on hp envy touchsmart 15 notebook with an external player and Windows 8.1.

    I have a HP Envy Touchsmart 15 NOtebook PC. I bought an external HP DVD player model dvd600s-H01 5 but I cannot play DVDs.

    Hi @pattyathome 
    Welcome to the HP Support Forums!
    I understand that you are having trouble with an external  dvd player attached to your notebook.
    What is the full product number for your notebook? Please read the following if you need help in finding that.
    How Do I Find My Model Number or Product Number?
    Does your notebook already have a built in dvd drive?
    Did you install the drivers and software that came with the external dvd player? If there was originally no DVD player in your notebook, it is likely that there is no dvd player application loaded.
    So in that event I would recommend installing from the software disk with the DVD drive.
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • HP ENVY TS 15 Notebook PC: Problems installing audio driver (High Definition Audio device)

    Hello all,
    My product is the HP ENVY TS 15 Notebook PC.
    Product number: E3B65PA#AR6
    OS: Windows 8.1 64-bit
    A few days ago, I  upgraded my windows from windows 8 to windows 8.1 and found that no sound coming from the HDTV when connecting my HDMI cable however video is perfectly fine. I was completely baffled because the audio was working perfectly fine before upgrading to Windows 8.1. I have tried several solutions posted on other forums, such as installing other drivers, and uninstalling the IDT High Definition Audio Driver and then scanning for a hardware change. I have checked the HDMI cable and it is working fine with other laptop.
    Device manager is showing 2 device :
      High Definition audio device ( Showing yellow traingle)
      IDT High Definition Audio CODEC
    When I am opening the properties of High Definition audio device it is showing :
    This device cannot start (code 10)
    {Operation Failed}
    The requested operation was unsuccessful.
    If anyone knows how to fix the problem, please help me
    thanks in advance
    This question was solved.
    View Solution.

    Hi:
    The IDT audio driver (notebook speakers) appears to be working fine.
    The problem is probably with the Intel graphics driver which  controls the HDMI audio.
    My recommendation would be to install the latest Intel graphics driver from the link below and see if that fixes the problem.
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714&lang=eng&OSVersion=Windows%208...

  • Transfer Speed of USB 3.0 on my HP ENVY 15-j006cl Notebook PC

    On my HP ENVY 15-j006cl Notebook PC I get USB 3.0 speed 40 MB/s top. On avarage 36. My friends have USB 3.0 speed at most 100 MB/s. I cannot figure out what is the problem with my USB 3.0 driver. Can anyone help me to get my USB 3.0 superspeed?

    You are not the only one having this issue. I scoured the Forums for solutions and the only thing that seems to have any effect is to go into device manager, remove the drivers for the usb devices and reboot, letting the drivers reload. On Windows 8 the USB 3 driver is built in to the operating system and sometimes it does not quite load correctly on initial install. We saw something similar years ago when USB 2 first came out and Windows XP SP 1a first had built in USB 2 drivers. One often had to do the same thing. Give that a try and post back. 

  • RAM upgrade on HP ENVY 14-2166se Notebook PC

    Hi all. I recently purchased HP ENVY 14-2166se Notebook PC, that came with 8GB (2x4GB) RAM preinstalled. I would like to upgrade the RAM to 16GB, but am not sure as to what is compatible with my notebook. Any piece of useful advice is welcome and will be highly appreciated.
    Also, please advise if anyone experienced any issues so far?
    Thank you.
    This question was solved.
    View Solution.

    Hi:
    Looking at the specs for your notebook, it needs 2 x 8 GB of PC3-10600 memory.
    Any of these should work.
    If I were making the purchase, I would buy in this order -- First to fourth choice:
    1. G.Skill
    2. Patriot
    3. Crucial
    4. Corsair
    http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007609%20600000414%20600213067&IsNode...
    I cannot advise as to any issues as I do not own your model notebook.

  • On my iphone4s, music control do not show up on the screen and the screen cannot be rotated.

    On my iphone4s, music control do not show up on the music screen and the screen cannot be rotated.

    Couple of clarifications, the rotation lock is not set. The controls are visible for video and other apps. Only the music screen does not rotate or show the controls.

  • 'screen cannot be larger than 2048x2048' after upgrade

    I have a Samsung NC10 (Intel GMA 945) which I use together with an external monitor (1280x1024). The external screen is to the right of the netbook, so I want to use the --right-of option in xrandr. This worked fine after adding 'Virtual 2304 1024' to xorg.conf.
    Today I ran pacman -Syu which, among other stuff, updated xorg-server (1.6.1.901-3 -> 1.6.3-2). After the upgrade, I can't get dual screen to work the same way as before - when running xrandr, I get
    xrandr: screen cannot be larger than 2048x2048 (desired size 2304x1024)
    After searching around a bit I found that 2048x2048 is a hardware limitation. However, this is with 3D acceleration - DRI should be disabled here (it was before the upgrade, and xorg logs state that DRI is disabled). If DRI isn't the problem, why was I able to do it this way before the upgrade?
    Any suggestion on how to fix this, other than downgrading, is much appreciated. For now I can use --below, but it is far from optimal.

    I've positioned my external monitor below built-in, and this worked. But when I next turned on my laptop without external monitor - my mouse cursor became invisible (changing it does not help, rebooting does not help either). Now I can only see a visible mouse cursor if an external monitor is connected. Any ideas how to fix this?
    Last edited by StrangeAttractor (2010-08-30 20:20:32)

  • I have an HP ENVY TS 17 Notebook PC that I'm trying to install an ssd

    I recently bought an HP ENVY TS 17 Notebook PC, nice laptop. Anyway, I bought a samsung evo ssd, I bought the drive caddy for it online, but I can not get the laptop to see the drive. I pulled it apart 5 different times thinking that I messed up. But after all that I still can't get it to work. http://www.amazon.com/gp/product/B00GIGJYBG/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. This is the drive caddy that I bought. I thought this was the right one, but I don't know. If anyone can help me, please respond to this post. Thanks

    Hello wily51501,
    Welcome to the HP Forums!
    I understand your notebook will not recognize a newly installed solid state drive (SSD).
    Are you checking in the system BIOS to determine if the drive is detected, or with the HP Recovery / Windows software? Sometimes it's as easy as enabling the drive in the BIOS. You can find information on this here, covered on step 7: Installing or Replacing a Hard Drive
    Here is a great guide that walks you through upgrading to an SSD: HP SSD Upgrade Kit Installation Guide. Furthermore this Maintenance and Service Guide has some more specific information for your exact notebook. It could be that the caddy you purchased is defective if the BIOS does not recognize the drive. 
    Here is a document published by Seagate that talks about drives that are not detected:  The BIOS does not detect or recognize the ATA / SATA hard drive.
    Hopefully this information helps!
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • The bottom part of my iphone4 screen cannot tap.. restored 2 times with latest firmware and yet still the same..is it possible to fix this?how?

    The bottom part of my iphone4 screen cannot tap.. I restored it 2 times with the latest firmware and yet still the same..is it possible to fix this?how? please guys help me =(

    iPhone and iPod Touch: Troubleshooting touchscreen response: http://support.apple.com/kb/TS1827

  • Mac Book Pro -  The screen cannot display problem

    hi all,
    I have a very urgent problem with my Mac Book Pro
    Few days ago, when i were working with my laptop, suddenly the screen turned off but the hard drive still worked. I restarted but this problem still happen. Now when I turn on My laptop, i just hear the star up sound but the screen cannot display, it's all black. The apple logo doesn't light. Please help me ! very urgent !
    Thanks a lot !

    I have the same problem. I got my macbook pro in November so it is less then 6 months old.
    At first it would happen once in a while, and i would just restart it and it would be ok, but now it happens like at least once every day, some times I can get it to start working and some time i have to turn it off and leave it off the rest of the day. So if any one has as any idiea what to do to make this work your help is greatly apretyeted.
    Thanks DavonB

  • My iPad Mini screen cannot be seen.  Is there anything I can do?

    The screen froze and now it cannot be seen.  The iPad is charged as you can hear Siri and other functions. I tried turning off but since cannot see the screen cannot.  Any ideas?

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • HT1766 The screen shows problems with iCloud only choices are ignore or settings, however nothing I do will unlock it from this screen, cannot power off keeps that bubble on the screen. What do I do?

    The screen shows problems with iCloud only choices are ignore or settings, however nothing I do will unlock it from this screen, cannot power off keeps that bubble on the screen. What do I do?

    Try this now.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Maybe you are looking for