HP ENVY WILL NOT SCAN TO THE COMPUTER

I spent 1 hour yesterday with a HP tchnician.  He took control of my computer,  did some things (which forced me to reinstall chrome) and then concluded that it was Kaspersky's fault.  I haven't been able to do this since I bought the printer a few months ago.  How exactly can I get a refund on this defective product.  I have installed,  reinstalled... at this point I have spent so much time that it would be better to zgo buy a printer from another manufacturer.

Hi @kelleherw ,
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I work for HP. However I speak only for myself, not for HP nor anyone else

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