HP Envy17 1050ea Notebook Overheating

HP Envy17 1050ea Notebook
Windows 7 64-bit
System Temperature 90D
Hardware design flaw
The laptop surface is constantly extremely hot during normal use. It is so uncomfortable that I must use a separate keyboard and mouse. This is the worst at the back-left corner above the graphics card and fan outlet. The laptop cannot be used on my lap as it there is a severe burning risk.
The laptop shuts down due to a “System Temperature 90D” error, even during normal use. This happens if the fan has been cleaned monthly, which is an exceptionally high frequency of maintenance. It is not possible to play games on this laptop as it is unbearably hot and within minutes the graphics judder and the laptop reboots due to overheating.
I have already had the fan and thermal paste replaced through the HP Service Desk with my Care Pack (ticket no. 8051241098). The laptop was reported as having acceptable operating temperatures; however the problem persists, despite my attempts at using a multi-fan cooling device, removing the battery, enabling power saving options, and regular cleaning of the fan vents.
I understand that the HP ENVY 17-3002ea Notebook PC has an improved cooling system with the HP CoolSense, which states that “by rethinking the materials, the placement of components and vents, HP has products that feel noticeably cooler.” I feel that the overheating issue was a design flaw that has now been rectified, without a recall of the faulty model.
I am completely unsatisfied with this product. It was sold as a premium product, capable of handling the latest games. Not only does it not achieve this, but it is dangerous to use. I am extremely disappointed that HP has not provided me with the product as advertised.
I have raised this issue with technical support on several occasions, and am told that my only option is a diagnose and out-of-warranty repair (ticket no. 8060017817). I have already sent the laptop through this repair process and it came back as apparently working at an acceptable level, which was incorrect. I would like a refund for my HP Envy 17 1050ea. Otherwise I would like it replaced with the HP ENVY 17-3002ea with the improved cooling design.
I am very dissapointed with the level of service received from the HP Premium Care team. There are other options for resolving this but HP refuse to admit their design flaw. I have asked to make a formal complaint and was told that there is no-one else I can speak to.
Please could someone from a different department contact me to discuss other options.
Many thanks,
Paul Wallace

Thanks Huffer and apologies for posting in the wrong place. I was hoping that someone from HP care would notice this (to accompany the dozen letters i've posted over the past few months) and get in contact. Premium support are refusing to budge or offer any other solutions. I feel it's wrong for HP to design a product with such a massive flaw and then fob me off when i try to get what I was promised and paid for.
In response to your suggestion, i've been reading on various forums about redoing the thermal paste myself. I don't really want to but it is truly unbearable to use my laptop without an external keyboard. Have you heard of anyone uprating the fan?
I actually drew a pattern of the hotspots on the bottom of the laptop and built a cooler using a load of old CPU and PSU fans from retired desktops. That way i could cool the hottest bits with the best performing fans. I built a pretty cool frame out of lego to seat the fans in, wired them up to an old nokia phone charger, on-off switch from Maplins and a metal grid mesh from an old guitar amp on the top to finish it. Dropped temps by nearly 5*C!! Sweet :-)
But still doesn't excuse HPs laptop design: I can't carry my cooler everywhere with me...
Cheers,
Paul

Similar Messages

Notebook Overheating? Read this

Hi If you are facing overheating problem with your laptop/notebook then this might help you..plz read it. I am among all those who are facing overheating problems with their laptops.notebooks.My new HP Pavilion DV5 notebook with AMD Turion RM 74 processor gets too hot and finally goes to hybernate. I am trying to find a solution for my problem for the last few days(around a week) and i would like to share my experience with you. First of all i would like to bring to your notice that almost every notebook/laptop is tested for overheating issue by the manufacturer, so if you are facing overheating problem then flaw is in your system and not in the design. Why Notebooks/Laptops get hot?************************************1. If your laptop is old then there might be problem of dust clogging the air vents..i suggest you to clean air vents.2. Air fan is not working of required speed.. Problem might be with the bios setting for fan speed or fan might need to be replaced.3. If you use your laptop/notebook on such a surface that it block air inlets then that could be a problem for overheating. and this goes for new notebooks too. -> i have noticed that almost every notebook made by hp has air inlets at the bottom and if you block them it will get hot.4. Most Importantly -- when your notebook/laptop gets hot there is a good chance that it might melt thermal pad on the heatsink/processor and this will cause your notebook get hot whenever you use it. ->once heatpad gets melted you should get it replaced by new heatpad. -> if your notebook was working fine when you bought it and after few months if its getting overheating problem then this might be the reason.5. There might be some hardware related problem(i dont think it happens with lots of ppl). Solutions for overheating****************************1. Clean air vents and check if air fan is working or not.2. Use some software dn check if your system's fan is working at right speed.3. Do not use your notebook/laptop on a surface that block air vents.4. Try updating BIOS(if you know how to do it).5. Thermal pads might be burnt ..try replacing them with new one.6. There might be some fault with the hardware ..get it checked with professional expert. I personally feel AMD processor get much hotter than Intel so if you are using AMD then be ready to feel hot. Please note i am not an expert/professional and all these views/solutions are my personal views, please consult a professional before you do anything to your system. Note - If your notebook/laptop is under warranty ..do not try to fix it yourself and contact support immediately.

The number 3 note isn't so much for blocking the fan intake at the bottom as it is for blocking exhaust on the sides/ rear. nearly all overheating issues are due to clogged heat sinks from dust clogs because the air gets trapped inside and cant get out. It continues to get hotter and hotter because it has nowhere to go. Soft surfaces like pillows or blankets can block the exhaust ports doing the same thing as a clogged heat sink would do. Its not a design flaw. All computers have intake, in some form or another, and an exhaust...exhaust being the MOST important. Intake is good to have but air will find a way in regardless of having a bottom intake or not.
Number one rule to keep temps low is clean them out at least once a month by blowing canned air into the exhaust ports when the system is off. This gets any dust buildup off the heat sink. If your home is very dusty, have pets that shed or you smoke you might do this more often. If bad enough the system may need to be opened to be cleaned.
From the comment above regarding bloatware: People don't realize this but the "bloatware" subsidizes the cost of any pc. If you don't want it uninstall the apps you don't use, simple as that. If it wasn't there your computer would cost more.
Other misconceptions.
Your computer will not get hot enough to be a fire hazard from just heat. They are all designed to shutoff if they get too hot and regardless it would take an insane amount of heat for something to catch fire just from heat alone. I don't even think computers can get hot enough to do this.
Another thing people do is buy cooling pads to " fix overheating" issues. These do nothing useful but add a layer between the notebook and the user ( if sitting on your lap ) . While good in the sense you shouldn't have a system in direct contact with you , regardless of the manufacturer/ brand, it does nothing to fix an overheating problem. Again it goes back to the clogged heatsink or blocked exhaust being the main cause of overheating.

Notebook overheating while upgrading to Windows 10

I got the notification to upgrade my Windows 7 Home Premium 64-bits to Windows 10. When I start it, it prepares the installation, resets, and boots into the Windows 10 installation screen. This is where things go wild. The fan start spinning in a absurd speed, and after a few minutes the notebook shuts down. When I touched the keyboard, it was really hot - surprised it didn't melt. I turned it back on, it said "Restoring Windows 7", the fan starts spinning again, and once more the notebook shuts down due to overheat. Even after two forced shutdowns, my files were intact and the system wasn't corrupted for some reason, but it went back to Windows 7.
The fans are clean and I even suspended the notebook to allow the air flow beneath it. It didn't help. All drivers and BIOS are up to date too. This model overheats since the day I bought it, I was stupid not to ask for a refund and now it's too late. I want to upgrade to Windows 10, but I'm really affraid to corrupt my system in one of those overheating shutdowns. It's ridiculous that I can't perform a simple OS upgrade due to hardware's fault.
The model is a HP Pavillion g4-2119br, with an AMD A10-4600M CPU and AMD Radeon HD 7660G graphic card.
Is there anything I can do to fix that?
Thanks!

I have had exactly the same issue. I had to do a factory reset, then I tried upgrading again with a clean system. Exactly the same thing happened.

Macbook Pro overheating Apps "Quit Unexpectedly"

PROBLEMS WITH MY UNIBODY MACBOOK PRO
GPU/CPU Problems? Logic Board bad? I'm not sure what the issue is. Please Help!
Hi, I have an:
·   Early 2009
·   17 inch
·   Unibody Macbook Pro (UMBP) (5,2)
·   Intel Core2Duo 2.66GHz
·   Nvidia GeForce 9600 GT 512MB graphics (kept on Performance mode – not power saver – because it usually sits on my desk plugged into AC wall-wart 85watt mag-safe power like an iMac), (Nvidia GeForce 9400M onboard too)
·   I have an external 27” monitor connected and mirrored - with the internal screen off (brightness is all the way down – thus running cooler)
·   (Note: all the problems existed before any/all my upgrades – including the external monitor.)
·   I have upgraded to 8Gb’s of 1066 DDR2 RAM
·   500Gb Seagate Hybrid HDD
·   The UMBP is Running the latest OS 10.8.4 (with automatic updates) – and it had the list of problems (below) with OS Leopard, and Snow Leopard too!
1) It will not play *Netflix streaming*, or youtube or any other internet video without stuttering, stopping, and hesitating in video and audio!! I have CHARTER Cable Internet which runs between 20-50Mb’s :-) This is NOT slow internet.
And with my Windows 7 (64bit Intel QuadCore) Desktop PC using the exact same wifi internet connection there’s *No stuttering*, no stopping, no hesitation in video OR audio! It’s an older Gateway desktop with a tiny USB wifi dongle. And the desktop runs *on-board* Graphics – no graphics card in the machine...at least not until I upgrade the power supply – then I can install one. ;-)
2) System Information crashes - “Quits Unexpectedly”. SOooooo frustrating! I can’t even get the current specs so you guys know what we’re dealing with. So I looked them up in a file I have kept since I did all my research online to buy this UMBP. So, I copied all the data that was just now sent to Apple (not that anything will be done with it – they don’t care – my Mac is out of warranty). This app crashing has happened *numerous* times in the past couple years and I just didn’t know what to do about all these problems (the list continues below) because it’s been out of warranty since before I bought it used on eBay.
3) I canNOT get Adobe Reader to run on my UMBP - it crashes within seconds! I finally uninstalled it and re-downloaded it and then reinstalled it – still same problem. So, I waited a few months and then re-downloaded it and re-installed it again – still same issue. And I know that Reader had been updated more than once in that time.
I think that the following is unrelated but I figure I should put in all the information I can. The battery never says 100% (it’s always between 97-99% full. When I first got the UMBP it kept telling me to get a new battery (for $250!) And the seller sent the UMBP with a 65 watt (not 85 watt) mag-safe power supply…which I didn’t even realize until months later (hey, this was my first and still is my only Mac, so ya gotta give me some grace here. I hate(d) Microslave *so much* after living with WinVista for 2 years that I HAD to get a Mac..and I don’t ever want to go back! ;-) The only reason I even have a Windows box is because a friend of mine (who was borrowing my then spare beat up old car for like 3 months) gave me one when he got it as partial payment for a job he did on a small business network (yeah, he’s even more geek than me!)
At first I was thinking that it was the NVidia GPUs, but now I’m beginning to think that all three: the CPU and both GPUs are in need of re-soldering to the Logic Board. It seems that I’m not the only one online that agrees that the system cooling fans are subpar in UMBP’s (lots of complaints about burned fingers, etc.) – so, I run a small 6 inch fan (on high) across the top of the keyboard 24/7 so that it won’t completely fry! (Well, at night when I put my UMBP to sleep I usually turn off the fan…but anyway.) It doesn’t wake up at night to do any background downloads or Time Machine (USB ext drive) work – it would most likely wake me up if it did (I’m a very light sleeper). The fan does a good job at keeping the surface (aluminum) “warm” (as opposed to HOT) so that IF I were to use the built-in keyboard I wouldn’t burn my fingers (like I used to – until I bought an external Bluetooth Apple keyboard – those keyboards are so nice!).
So, yeah, I could send it to someone on eBay (along with $200) who will reflow or reball the chips to the Logic Board, but that seems to be a band aid on a situation that is quite likely to happen again…right?
As I see it: Apple didn’t put enough cooling into the system – the fans are too slow/small – and thus I have a serious problem with the Logic Board.
And I was just on eBay looking at Logic Boards and they cost at least as much as most of the UMBP’s like mine. So that would be way too expensive – I might as well just buy another UMBP like mine – but that’s not going to happen.
The closest Apple store is 2.5 hours drive away from where I live. And the closest authorized apple repair shop is 1.5 hours away and it’s not likely that they will run system tests for free…and the Best Buy here in town is not authorized to work on Macs – they didn’t show up in the search results at locate.apple.com/service/….
So, what can/should I do??
I didn’t write all this just to “vent” – I really need this fixed!
ONE SMALL ADDITION:
IF ANYONE suggests that I do the following:
> System Preferences > Energy Saver > Graphics: Better battery life
(Previously it was set to "Higher performance")
Then I will…do something (hmmm it’s the internet, what can I do??)…for their IDIOCY!!!
Doing that *is doing this*: Paying $3,000 for a Macbook (NOT Pro!!)
I mean think about it for one second: the specs on the Macbook is the cheaper/slower Graphics Chip (GPU) and buying a Macbook costs THOUSANDS OF DOLLARS LESS than a MBP! Right?
IF Apple suggested doing that then that is just Apple’s lame-a$$ way of trying to get away from the fact that they underpowered/under-designed the cooling system (fans et al).
That’s the same answer I got from HP when my notebook overheated to the point of dying!!! HELLO?!?!?
Get it? ALL these notebook manufacturers’ designers and engineers are all using the same data/designs! Yet, I’m paying TWICE THE PRICE for an Apple product (expecting a cool running notebook) vs. a custom-built HP 17” notebook PC that I bought brand new a few years ago (with Vista – ARGH!)! One which would run simultaneous DUAL EXTERNAL monitors at 1080p! That GPU kicked butt! AND it had DUAL SATA2 INTERNAL Hard Disk Drives (with the internal DVD burner)! And this was made in 2009 people!
I thought Apple cared more! Especially at this price!
Maybe you DON’T “get what you pay for” anymore…?

..Step by Step to fix your Mac
Mac maintenance steps

Problem with notebook fan!?

Hello, i have bought HP 2000-2b43dx before 15 days and I am sneaking suspicion there is problem wih fan/vent on my notebook.
When I turned my notebook first time, and next 2-3 days, my fan was so silence that i couldnt hear his work so its normal because when I turn notebook there is no hard operations that fan needs to cooling components.
After using my notebook for 3-4 days I noticed that my fan start cooling immediately when i turn notebook and fan is no longer silent like first 2-3 days. So, my fan is always cooling, i can feel and hear it, no matter what i am doing on my notebook. When I closed all my apps, the fan is still cooling for long time. is it normal if I use notebook only for internet and we know that internet doesnt cause components to be heat.
i have one pic from user manaul, where we can see that fan needs to cycle on and off during routine operation, but my fan is almost always ON. Here is pic
This question was solved.
View Solution.

Having the fan come on is generally automatic. It depends on the notebook as far as which utility controls the cooling fan. My current product loaner HP Envy17-3002ea notebook has HP CoolSense, but not all notebooks have it. Some notebook's cooling is controlled by an algorithm in the BIOS ROM that is based on the temperature ramp (delta) in the system board and CPU.
The fan come on when your notebook starts up is quite normal. If the temperature gets too hot the the CPU will shut itself down as a self protective measure. There are a number of utility programs one can use if one is a bit paraniod about a notebook's CPU temperature, but generally speaking, there isn't really much to worry about.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Recovery Disk after Ubunti install

***HP Pavilion dv6 OS Windows 7 Home Premium OA 64-bits / Bootorder: 1st device is CD/DVD ROM Drive***Hi, I try to help a colleague but I'm facing some problems. Shortly after the purchase he deleted the recovery partition, few weeks ago his password and fingerprint were not recognised anymore. Then he decide to temporarily install Ubuntu and to buy later HP Systems Recovery DVDs wich we received today.I presume, that when installing Ubuntu, he used the entire HDD as 1 partition + 1swap partition, something like /dev/hda1 and /dev/hda2, later on he used gparted and formatted the entire partition to NTFS.When inserting now the DVD it shows: unknown filesystem > grubrescue.I am not familiar with Linux and I am wondering if is even possible to use the HP Recovery Disks in this case?Is it possible and usefull to use a partitionmanager-tool? If so what to do?Thanks for your attention, Grts.

Conditionally,Yes. The recovery partition was reinstalled, if you chose Factory Image Recovery in the Recovery Manager and then committed to allow the recovery to proceed .
"Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D and UEFI partition (usually E and reinstalls the required software.
The Factory Reset option returns all of the notebook's software to the condition it was in at the time of purchase. All user changes or additions are removed. "
You can test the condition of the recovery partition in the following manner:
Open a Windows Explorer window and right-click on the recovery partition (it is usually d: or e: ) and select the Tools tab in the Recovery (e: or d properties window.
In the Tools tab --> Error-checking click on the Check now button and in the popup that is invoked, deselect the tick mark in the box to the left of Automatically fix file system errors ( we don't want to fix what isn't broken as our objective is only to check its condition) and let it run. If it returns a no errors message, that means your Recovery partition is OK and useable.
The folllowing successful scan report is from the scan of the Recovery partition in my loaner Hp Envy17-3002ea notebook.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Query for heating in dv4

I own an hp pavilion dv4 with the following specs:
14.1" screen size
intel 2.00 GHz
battery 6 cell
bought in the year 2010
My laptop is working perfect condition despite the fact that it gets heated up too fast (idle temp~ 65C).
The problem has started arising recently, I tried cleaning the vents but no fix. Kindly suggest me a measure for the same.

Hello Sahilj,
I understand you are concerned with your Notebook overheating quickly and are looking for some assistance with resolving it. I am providing you with the HP Support document: Reducing Heat Inside the PC to Prevent Overheating. This document will walk you through the steps necessary to ensure that your overheating issue is dealt with in the proper way.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Recurring quality issues with HP Elitebook 6930p

Good afternoon to all forumers,
I am trying to find out if anyone besides me have the same recurring quality issues with HP Elitebook 6930p? Although these issues have all been resolved by HP. I find it very inconvenient since this is a business notebook and these issues have cause me a lot of down time and grievances. A list of my Elite book issues.
Warped LCD panel causing the latch not to work. (1 time)
Dead pixels on new LCD panel replacement (1 time).
Deteriorated touch pad rubber left button, which I don't use. (1 time)
Keyboard not working. (2 times)
Screw holding the top sdie switch panel came off on one corner. Reason being, the screw holder cracked (1 time).
Reading lack cover on the LCD panel cracked on its own. I rarely use this. (1 time).
Notebook overheating. The cooling element not working properly. (1 time).
Defective power adapter, loose contact at adapter (1 time). Replaced within warranty period.
I do not know whether to term this as` unlucky' or to say that today's HP business notebook has not got the `Quality' a business notebook should have. I have used other business notebook from HP, namely 2 models from the nx series but they are not as bad as the Elitebook except for the same high operating temperature issue.
Is there any course of action that I can take up with HP Malaysia? Any advice is greatly appreciated.
Thank you.
-Keith CK Loo

Hi, Keith:
I have a 6930p and was leery about getting one, after reading this link below from the business support forum, but I only paid $499 for it brand new. I couldn't pass up a deal like that.
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-Compaq-Slate/6930p-Quality-Issues/m-p/1066713#M1505...
I heard that many of the issues you and the others that posted were improved/fixed by HP later on in production. My notebook was built in December of 2010, so it was pretty much the last of the line.
I have not experienced any problems with mine thus far, after 8 months of light use. I have tested every component at least once. I know the latch issue was fixed on later models.
Paul

Need to restore to earlier state

I have a new HP Touchsmat Laptop - bought two months ago - and I seem to need to restore it to its earlier state every week. At first it appeared to slow just after I installed <kaperrsky security software. So I uninstalled but then NOrton's trial that HP provided was expired so I bought it again. And I still need to restore otherwise Internet Explorer stops working and so do almost all my apps on Windows 8. Now, I read on the Microsoft Community that Windows Defender stops working with Norton so I need to uninstall and turn Defender on, which would mean that I bought two security packs - one recommended by the FNAC with the HP touchsmart - and the other recommended or pre-installed by HP, and I need to trash both to use Defender. But would that solve the problem of not having to restore every two weeks to ensure that all mmy apps and my browser keep working.
A second issue, HP offers one operating system backup but every time I try to do it, it just stops working. I have a USB external hard drive I was going to use to do it, but it does not recognize that I plugged something in to start the process. Do I have to buy CDs to do this. It says it will work with a USB if it has enough space. Please advise,
And thanks in advance,
Wendy

wgold wrote:
I have a new HP Touchsmat Laptop - bought two months ago - and I seem to need to restore it to its earlier state every week. At first it appeared to slow just after I installed <kaperrsky security software. So I uninstalled but then NOrton's trial that HP provided was expired so I bought it again. And I still need to restore otherwise Internet Explorer stops working and so do almost all my apps on Windows 8. Now, I read on the Microsoft Community that Windows Defender stops working with Norton so I need to uninstall and turn Defender on, which would mean that I bought two security packs - one recommended by the FNAC with the HP touchsmart - and the other recommended or pre-installed by HP, and I need to trash both to use Defender. But would that solve the problem of not having to restore every two weeks to ensure that all mmy apps and my browser keep working. You cannot use two antivirus solutions at one time. The first thing you need to do is go to the kaspersky website and find their uninstaller program. Download it and run it. Once that is done you can install your Norton Internet security product and activate it. Don't worry about Windows Defender not working. That is how it is supposed to work. Norton Internet Security will handle all of your protection issues, including providing a firewall. Leave Windows firewall off when Norton internet Security is installed.
A second issue, HP offers one operating system backup but every time I try to do it, it just stops working. I have a USB external hard drive I was going to use to do it, but it does not recognize that I plugged something in to start the process. Do I have to buy CDs to do this. It says it will work with a USB if it has enough space. Please advise,
Use DVDs, not CDs. CDs do not have enough capacity to be used. I suggest a well known brand such as Verbatim. Your usb recovery media creation will not work if it is plugged into a USB 3.0 port. Don't use a port with an SS on it. Use usb 2.0 flash drive, not an external hard drive.
And thanks in advance,
Wendy
If you want to restore to an earlier state invoke the search charm and type in Windows Restore. Click on the icon. When Windows restore starts you can choose a restore point dated before all of the problems began. Don't forget to print out the email with the active Norton Internet security license key. you will need that. In my opiniion it is an excellent product. My previous HP product loan Envy17-3002ea notebook was delivered with it. It performed well for the entire time I had the notebook in my posession.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Portege 4000 powers down after 20 mins

My Portege 4000 turns off abruptly after about 20 minutes, sometimes it holds our for 30-40 mins.
It then won't power back on for a few hours.
Here's what I've tried, and it still happens:
-On AC, with and without battery
-With a different (identical) AC apator
-Unplugged running on battery
-Held at BIOS screen (incase it was a Windows issue)
The fan is working, although it doesn't feel very powerful.
And the power LED is flashing an error code (how can I decode this?).
Although I don't really use it very much, I really don't want to junk my little Portege.
Any ideas?

Hi
It sounds like a notebook overheating if the temperature is too high the notebook shuts down to prevent the hardware from damage
But the flashing error code is unusual. In my knowledge the long means 1 and short 0
Then you will get a number like for example this: 0001 0001 because of LSB (least significant bit) you have to read from behind 1000 1000 then convert it in HEX. Thats all
Check also this:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=16497&messageID=60354
But listen buddy I think you should contact the service technician the guy should check this notebook the fault is a little bit strange

Win 8 X64 can't read full ram

I have the probook 6470b, with core i5-3230 4GB Ram.
OS win 8 pro X64
windows read only 3.88 ram, appreciate your support as i need to upgrade Ram to 8GB.
Thanks.

Based on what you report to be the installed operating system type, there won't be a problem upgrading to 8 GB. Yours will accept and support up to 16GB. The image below is from the Maintenence & Service guide for your notebook.
The following image is from my current HP product loan Envy17-3002ea notebook.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Satellite L40-139 won't start

?02-19-2014 06:41 PM - edited ?02-19-2014 06:45 PM
Hello, i have a problem with SATELLITE L40-139
the thing is when i press power button, hard drive diode starts to flash, diode on cd-rom is lighted and the screen is black. I noticed that electornics in the CD-ROM makes a sound tick in the same way the hdd diode flashes (when it flashes i hear a tick form cd-rom, yes i unfolded whole notebook).
I can only say that i connected HDD to my PC and it's working., well fan isn;t working too but i think it will start, after some time (like always it did)
Now lets say about notebook crash circumstances: That was a year ago, it fell from 1 inch (such height ;]) i saw that ribbon cable that was connecting touchpad to the mohterboard was broken, and my computer diidn't start, i thought theres a problem, but i forgot about it and left the notebook for over 9 months (with disassebled hdd, cd-rom and battery) then i decided to try to switch it on.
And viola! it works it boots etc.
So after a month of being happy i got drunk that i couldn't sit on chair and i decided to lie with my laptop on bed, i just lied down and put notebook on my stomach and it crashed (freezed screen) i decided to reboot it, but it won't start.
Heres a video with what i get during powering it up: [http://www.youtube.com/watch?v=jC0pGBBVwJk] (not luckily my phone fell into mud and lags when i record videos)
Some people suggested that i should connect external display to see if theres any image, but the result is still the same. (Screen does not even power on)
Maybe someone could help me fix it without sending it to customer service.
Cheers.

Hi
>So after a month of being happy i got drunk that i couldn't sit on chair and i decided to lie with my laptop on bed, i just lied down and put notebook on my stomach and it crashed (freezed screen) i decided to reboot it, but it won't start.
I think the notebook overheated or something like that
Maybe its just an RAM problem and therefore it would be useful to test the unit in connection with new, tested RAM modules but this is only an idea
As Dr.Lamp already said, in worst case it might be a motherboard problem and this would mean that notebook fix would be a costly affair.

FAN HELP !!

Hello, I have had trouble with the fan on my Notebook PC and the Notebook overheating becuse of it. I have looked for a fan for it but cant find anywhere that does them. I looked on Ebay but am not tottaly sure what to look for. I am not an exspert when it comes for looking for fans myself and like I said no shop I have tried sells them.
The notebook I have is a Compaq Presario CQ61-405SA Notebook PC. It is about one year old. I have opened it up and got the fan out and tried to clean it. There was hardly any dust at all so I dont think anything is glogged up. I think the fan must be broke and I dont know what to do. The fan started getting louder about a week ago and getting hot. The last few days the fan has made hardly any noise and sometimes it barely blows anything out of it. Fot the first time today after having the laptop on for an hour it shut down and when I restarted it it said it has shut down due to overheating. I did buy one of those USB cooling past a few days ago to see if that would help matters.
If anyone could give me some advice on how to get a fan for this I would be very greatfull. I do have the option of bringing it into a shop and having them order the fan but I cant afford that right now. If I can get a fan myself I am quite compitant at installing it myself.
ps) I am from the Uk by the way.
Thanks
Jaymes

Call HP parts to get the proper HP part number for your specific model, they can vary depending on the motherboard you have.
http://partsurfer.hp.com/ContactUs.aspx

Beats Audio Equalizer

I have (2) ENVY17 2000 Notebooks both built in 2011. The Beats Audio Equalizer Panels are completely different. One has a very useful output graph that makes it easy to fine tune the panel's Hz slide tabs for maximum enjoyment. The other has no such graph, just the slide tabs along with a "feature" module to dial in things like echo, noise reduction, or to boost vocal output. Can the preloaded one that I don't like be reloaded with the one I do??

I too have the Envy and the same set up. I know that there just must be a better piece of software-- by Beats?-- to run the very substantial speakers in this system. Everything is turned up as loudly as it can be, all slides full open, but it still sounds quite muted to my ear.
If anyone knows of a better driver for the HP Envy with Beats Audio, please reply? thank you!!
simone

HIBERNATE LIGHT RUNS CONTINUOUSLY ON LAPTOP?

Hi,
to all of you.
I have a HP DV6 Core i5 Laptop, some days ago, its heatsink has gone bad, its in the care pack, so the service center engineer came and replaced the heatsink, after that it has affected with some overheating issues as well as it hdd activity light is not running and its hibernate light running continuously, what could be the problem? Is it with the motherboard? Please reply.
Thank You.
LAPTOPGEEK

Hi LAPTOPGEEK,
I am sorry for the misunderstanding. So, you are having a problem with the notebook overheating and then shutting down and you are concerned that it is the Motherboard.
Here is a document for Troubleshooting an Overheating and Auto Shutdown Issue which should help with the overheating issue.
For the Motherboard, I suggest Testing for Hardware Failures (Windows 8) to see if anything shows up as damaged or corrupted.
I hope this helps, please let me know how it goes.
Thank you and have a good day!
I worked on behalf of HP.

HP Envy17 1050ea Notebook Overheating

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