HP Envy20 Touchsmart AIO PC 20-do34 starts but then goes black
TouchSmart computer starts up with correct noise and shows HP emblem with circle indicating processing. But then it stops there. The computer locks up into a blank screen and does not initiate windows. Any help would be appreciated. Thanks!
Hello ComputerSavyLes,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues with your computer not starting correctly. I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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Hello Lucinda49090,
It sounds like you are not able to successfully boot your MacBook Pro. I understand how frustrating that can be. I recommend this troubleshooting from the article named:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367?viewlocale=en_US
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
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Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
You could also try booting to the recovery partition and repairing the disk with the Disk Utility to see if that might help as well:
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http://support.apple.com/kb/PH5836?viewlocale=en_US
Thank you for using Apple Support Communities.
Regards,
Sterling -
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IT department worked all day. Reloaded software, set up
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ANYONE have a clue. This Apple software is not the friendliest!!
This is very frustrating for something so simple to use!
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Appreciate any help if some has been through this. My service that
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This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
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Test while logged in as Guest. Same problem(s)?
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The normal suggestions.
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Reinstalling OS X Without Erasing the Drive
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OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
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On opening a PDF file adobe starts but then closes as there is an unidentified error.
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Macbook pro 17 starts but then just turns off
My 17 in macbook pro starts with the chime, shows the apple, but then turns off before it goes any further. This happens whether using just the battery or just the power adaptor or both.
More info: Below the apple symbol, there appears the spinning icon and below that an approximately three-inch empty bar that starts to fill up with black from left to right but only gets a fraction of an inch before the computer shuts down. I assume that filling bar is indicating the beginning of the start-up process.
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Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
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When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
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OS X Lion- Reinstall Mac OS X
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if possible because it is three times faster than wireless.
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