HP Envy23 DVD drive noisy and freezes/skips

I have a new HP Envy23 TouchSmart. The DVD drive seems to be having trouble. After just a few minutes of playing a DVD, it freezes, skips and simultaneously, begins to make an awful sound (like it's stuck, grinding on something). I've checked the driver of both the DVD drive and the graphics card to ensure they have the most current versions. I've also installed new video software (Corel WinDVD) and checked the power settings. What's happening and how can I fix this?  Thank you!

Hello Lifeisabanquet.  I understand your DVD drive is making noise.
Have you tried cleaning out the DVD drive with compressed air?  If the drive to be making noise it is likely that there is some form of debris inside the drive.
Let me know the result!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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    Did someone help you today? Press the star on the left to thank them with a Kudo!
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    Version: 4.6.5 (4.6.5)
    Build Version: 528
    Project Name: DVDPlayer
    Source Version: 46500507
    PID: 218
    Thread: 1
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x0003a745
    Thread 0:
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    1 com.apple.DVDPlayer 0x000367da 0x1000 + 219098
    2 com.apple.DVDPlayer 0x0003a73d 0x1000 + 235325
    3 com.apple.DVDPlayer 0x00036920 0x1000 + 219424
    4 com.apple.DVDPlayer 0x0003625e 0x1000 + 217694
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    11 com.apple.HIToolbox 0x92e358bc RunApplicationEventLoop + 150
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    13 com.apple.DVDPlayer 0x00007ee1 0x1000 + 28385
    14 com.apple.DVDPlayer 0x00007ea3 0x1000 + 28323
    15 com.apple.DVDPlayer 0x00007e86 0x1000 + 28294
    16 com.apple.DVDPlayer 0x0006b865 0x1000 + 436325
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    1 com.apple.DVDPlayer 0x0000c88b 0x1000 + 47243
    2 com.apple.DVDPlayer 0x0000c6d7 0x1000 + 46807
    3 com.apple.DVDPlayer 0x0003670d 0x1000 + 218893
    4 com.apple.DVDPlayer 0x000365e2 0x1000 + 218594
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    8 com.apple.dvdplayback 0x9701c137 DVDDispose + 664571
    9 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 2:
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    1 com.apple.framework.IOKit 0x90be721b ioconnect_mapmemory + 163
    2 ...le.AppleIntelGMA950VADriver 0x15fa8c5b IntelVARendererIDCTMCP + 1675
    3 com.apple.dvdplayback 0x970a7dea
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    4 com.apple.dvdplayback 0x9710c05e
    DVDPrivateIsReadCacheFrozen + 926418
    5 com.apple.dvdplayback 0x97139692
    DVDPrivateIsReadCacheFrozen + 1112326
    6 com.apple.dvdplayback 0x970beea4
    DVDPrivateIsReadCacheFrozen + 610584
    7 com.apple.dvdplayback 0x970c585d
    DVDPrivateIsReadCacheFrozen + 637649
    8 com.apple.dvdplayback 0x9711f8d8
    DVDPrivateIsReadCacheFrozen + 1006412
    9 com.apple.dvdplayback 0x9712d27e
    DVDPrivateIsReadCacheFrozen + 1062130
    10 com.apple.dvdplayback 0x9712fcd5
    DVDPrivateIsReadCacheFrozen + 1072969
    11 com.apple.dvdplayback 0x971320e4
    DVDPrivateIsReadCacheFrozen + 1082200
    12 com.apple.dvdplayback 0x9709d30f
    DVDPrivateIsReadCacheFrozen + 472451
    Thread 3:
    0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
    1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
    2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
    3 com.apple.audio.CoreAudio 0x9146941e
    HALRunLoop::OwnThread(void*) + 158
    4 com.apple.audio.CoreAudio 0x91469239 CAPThread::Entry(CAPThread*) + 93
    5 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 4:
    0 libSystem.B.dylib 0x9002493f semaphorewaittrap + 7
    1 com.apple.dvdplayback 0x96f9ebc9 DVDDispose + 151181
    2 com.apple.dvdplayback 0x96fb4639 DVDDispose + 239869
    3 com.apple.dvdplayback 0x9701c137 DVDDispose + 664571
    4 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 5:
    0 libSystem.B.dylib 0x9002493f semaphorewaittrap + 7
    1 com.apple.dvdplayback 0x96f9f10c DVDDispose + 152528
    2 com.apple.dvdplayback 0x9701c137 DVDDispose + 664571
    3 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 6:
    0 libSystem.B.dylib 0x9002493f semaphorewaittrap + 7
    1 com.apple.dvdplayback 0x96f9f10c DVDDispose + 152528
    2 com.apple.dvdplayback 0x9701c137 DVDDispose + 664571
    3 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 7:
    0 libSystem.B.dylib 0x90047dd7
    semaphoretimedwait_signaltrap + 7
    1 com.apple.audio.CoreAudio 0x9147665c
    CAGuard::WaitFor(unsigned long long) + 212
    2 com.apple.audio.CoreAudio 0x9147657e
    CAGuard::WaitUntil(unsigned long long) + 66
    3 com.apple.audio.CoreAudio 0x91474efa HP_IOThread::WorkLoop() + 690
    4 com.apple.audio.CoreAudio 0x91474c43
    HPIOThread::ThreadEntry(HPIOThread*) + 17
    5 com.apple.audio.CoreAudio 0x91469239 CAPThread::Entry(CAPThread*) + 93
    6 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 1 crashed with X86 Thread State (32-bit):
    eax: 0x24348909 ebx: 0x0003a73d ecx: 0x0003a73d edx: 0x15ee6860
    edi: 0x00000001 esi: 0x00000001 ebp: 0xb003dcc8 esp: 0xb003dcc8
    ss: 0x0000001f efl: 0x00010206 eip: 0x0000cd0c cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    Binary Images Description:
    0x1000 - 0x1acfff com.apple.DVDPlayer 4.6.5 /Applications/DVD
    Player.app/Contents/MacOS/DVD Player
    0x1417b000 - 0x1421afff ch.rafz.naegeli.christoph.xvid_codec
    0.x.x /Library/QuickTime/XviD_Codec-r58
    (Intel).component/Contents/MacOS/XviD_Codec
    0x142a6000 - 0x14317fff com.DivXInc.DivXDecoder
    6.4.0 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX
    Decoder
    0x14325000 - 0x14477fff ch.rafz.naegeli.christoph.ffaviimporter 1.0
    (0.0) /Library/QuickTime/AviImporter-r7
    (Intel).component/Contents/MacOS/AviImporter
    0x14841000 - 0x14846fff com.apple.audio.AppleHDAHALPlugIn 1.3.3
    (1.3.3a1) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x15cc3000 - 0x15d12fff com.apple.AppleVADriver
    3.3.10 /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AppleVADriver
    0x15d9c000 - 0x15d9dfff Codec Codec
    0x15dba000 - 0x15dbcfff com.apple.driver.AppleIntelGMA950GA 1.4.56
    (4.5.6) /System/Library/Extensions/AppleIntelGMA950GA.plugin/Contents/MacOS/AppleIntelG MA950GA
    0x15ddc000 - 0x15ddcfff com.apple.SpotLightCM 1.0
    (121.36) /System/Library/Contextual Menu
    Items/SpotlightCM.plugin/Contents/MacOS/SpotlightCM
    0x15fa4000 - 0x15faafff com.apple.AppleIntelGMA950VADriver 1.4.56
    (4.5.6) /System/Library/Extensions/AppleIntelGMA950VADriver.bundle/Contents/MacOS/Apple IntelGMA950VADriver
    0x16625000 - 0x16674fff com.apple.AppleVADriver
    3.3.10 /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AppleVADriver
    0x16678000 - 0x166c7fff com.apple.AppleVADriver
    3.3.10 /System/Library/Extensions/AppleVADriver.bundle/Contents/MacOS/AppleVADriver
    0x16ae6000 - 0x16c3ffff GLEngine
    /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x16c6b000 - 0x16cc4fff com.apple.driver.AppleIntelGMA950GLDriver
    1.4.56 (4.5.6) /System/Library/Extensions/AppleIntelGMA950GLDriver.bundle/Contents/MacOS/Apple IntelGMA950GLDriver
    0x16ccb000 - 0x16ce7fff GLDriver
    /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLDriver.bundl e/GLDriver
    0x16cee000 - 0x16d12fff GLRendererFloat
    /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
    0x1777b000 - 0x1777dfff com.apple.AutomatorCMM 1.0.1
    (87) /System/Library/Contextual Menu
    Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
    0x17781000 - 0x17785fff com.apple.FolderActionsMenu
    1.3.1 /System/Library/Contextual Menu
    Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
    0x41410000 - 0x414adfff com.apple.QuickTimeImporters.component
    7.2 /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
    0x70000000 - 0x700fbfff com.apple.audio.units.Components
    1.4.5 /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
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