HP eprint account

I keep getting error message Ajax submit failed error 403-forbidden when rying to set up a Deskjet3050A.

@ maryevlo43- To add on to what Banhien said, once can also clear the viewing history , cookies and cache from the settings of the browser if one is not wanting to change to another browser. One can also restart the computer. But switching browsers is the easiest solution. I hope that this helps.
I am a former employee of HP...
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How do I get a new eprint account for a replacement computer

I received a replacement printer. How do I set up another eprint account, and how do I retrieve coupons that would not print on the original printer.

@tom4731
I would just use the same ePrint account that you had previously. Just log into your ePrint account select add printer then enter your printer code and then customize your printer's email address. It should be noted that you will have to create a new ePrint email address the old email address will not work for six months.
Let me know how it goes.

EPrint for HP Officejet Pro 8500A works, but ePrint account closed my sign-in

I have been using ePrint with my HP Officejet Pro 8500A for 2 year and it works great. After the latest software update, I tried to log in to my ePrint account to add another authorized user, but the system has forgotten my E-mail address. I know I am using the correct E-mail address, because I get HP mail reminders for my printer at that address and it is the only one I use for business, but I can't even trigger a forgotten password because the new ePrint says I don't exist.
If I create a new account for the same printer, will that conflict? I have the printer's E-mail address and use it regularly, so I know it is properly connected to my wireless and that it talks to ePrint. Is there any way to recover an account if you have the printer's E-mail address and serial number?
Thank you!
David
This question was solved.
View Solution.

Hi David,
Click the Forgot Password link on the Sign In page and provide your emai address to reset the password.
https://h30495.www3.hp.com/user_login?next=%2Fc%2F46193%2FUS%2Fen%2F
If the email address is not recognized, try resetting the password through the HP Snapfish site.. that may work if the accound has been marked to be associated with HP Snapfish during the registration:
http://www1.snapfish.com/snapfish/forgotpassword/module=true
Last but not least, you may migrated your account with the new HP Connected service, then you may try retrieve your password below:
https://toran.hpconnected.com/oauth/ui/resetpwdpage
The sites above should cover any possible account association and I believe that one of them should recognize your email address and allow resetting the password.
Shlomi
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Installed LasrJet P1102w Registration and creation of eprint account I type the wrong email address

I have just completed installing my HP LasrJet P1102w and when the installation was complete it printed a Test Page. However, during the registration of the product I messed up on the Email address account to include eprint account. Now I cannot do an eprint on my new HP LaserJet P1102w nor can I Log In to my account to change the screw up. Need help. Thank you. If there is a Tel Phone # that I can call it would be appreciated. again thanks.

Hi WBL49,
Thank you for being a member of the HP Support Forums. I see that you setup the ePrint feature of your Laserjet P1102W printer in an account with an email address that you don’t have access to. No worries WBL49, if you don’t remember the email address that you accidentally used there are two options available.
The first one is to disable the web services of the printer and then re-enable the web services. This will allow you to go through the ePrint setup process again allowing you to create your account with the email address you wish to use. I’ve included the Remove ePrint and HP Printables in HP Connected document. Please follow the steps in the Remove ePrint section for Laserjet printers. Once you have completed that step, please follow the steps in Getting the Printer Claim Code to get a new web services information sheet with the claim code. Once you have the claim code, please follow the steps in Setting Up a Custom Email Address for ePrint to reclaim the printer. If you had created a customized ePrint email address earlier, please be aware that ePrint email address is no longer available and you will need to create a new ePrint email address for the printer.
The second option is to call HP. Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

When I try to set up my ePrint account Ajax submit failed: error = 403, Forbidden

I am trying to set up my ePrint account for the 1st time and keep receiving the following error message:
Ajax submit failed: error = 403, Forbidden

Hi rwmcbur,
Sorry you are having trouble signing up for an ePrint account. I would recommend trying a different browser (i.e. Chrome, Firefox, Safari) or a mobile browser (iOS, Android, etc.) to see if that helps.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

I cannot get back into my eprint account.

I cannot get back into my eprint account. It will not recognize my password and when I click on "Can't Remember Password" and go to the page where I need to enter my account email address it will not recognize it. It's the same email address that appears in the window of my new 8600. I run Windows XP. Any idea of how I can get back into my account?

Hello Edelmann,
You may want to try some of the steps I mentioned in another thread for someone with a similar issue:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/eprint-not-working-login-to-eprintcenter-not-w...
Hope this helps.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Can't create an ePrint account

i can't create an eprint account with my Laserjet Pro 200 m251nw. When I go to create an account, it showsthat both the email and passworddo not match. I am operating Windows 7 Home Premium. I have tried both my personal e-mail and the printer e-mail addresses. The HP ePrint mobile printing page says to get started to to eprintcenter.com, sign up and enter your printer code. How can I get this accomplished?

Hi,
Do you receive a message which has something to do with Snapfish ? Other users including myslef use a different email address to create ePrint account. Problem solved.
Hope this helps.
BH
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Can't create ePrint account

I just purchased an HP Officejet Pro 8600 and installed it.
It printed out a "Get Started" sheet for me with instructions to go to the eprintcenter.com site and gave me a printer code to use.
However I seem to be unable to create an account.
It will accept all my information, name, username, password, etc but then it won't let me click on the create account.
The cursor does change as if it's found something to click on but nothing happens.
I've tried it on both an XP Pro system using both FF and IE as well as another Win 7 Pro laptop using IE and get the same no response to clicking to create the account.
I do get a message in IE saying "error on page", I get nothing on FF.
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; BRI/2)
Timestamp: Thu, 19 Jan 2012 00:31:32 UTC
Message: Object expected
Line: 416
Char: 439
Code: 0
URI: https://h30495.www3.hp.com/static/js/user_43898.js?v=43898
This error detail was listed while in IE.
Any ideas how to get around this?

A workaround that you can try if you have another personal email address then you can use it to create an account. The email address is just use to create an account and log into ePrint center. Let me know how it goes.
ePrint Account.

When trying to set up my eprint account. I get an error message my email

When trying to set up my eprint account. The error message is my email address is on file and I need to sign in, then when using my password, I am told I need to set up an account for the eprint center.

The issue you're experiencing is most likely due to an old Snapfish account registered under your email address. ePrintCenter and Snapfish account information is stored in the same place and I've seen this conflict before. You will need to go to http://www.snapfish.com/snapfish/welcome, click the "Sign In" in the top right hand corner of the page and then click the "forgot password" link and enter the email address that is causing your problems, you should receive an email from Snapfish that will let you create a new password there. Once you've created a new password for Snapfish, try to Sign In on ePrintCenter (http://www.eprintcenter.com/) using your email address and the new password you created for Snapfish.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Cannot create an eprint account

Photosmart 5510, Vista operating system.
Cannot create an eprint account.

Why create a new itunes account?
You can share the same one.

Trying to set up eprint account

trying to set up eprint account and i get an error message, ajax submit failed 403 - forbidden

Hello PJmanco,
Sorry you are having trouble signing up for an ePrint account. I would recommend trying a different browser (i.e. Chrome, Firefox, Safari) or a mobile browser (iOS, Android, etc.) to see if that helps.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Cannot create eprint account

Each time I try to create an eprint account, I get the message "Ajax submit failed: error = 403, Forbidden" What am I doing wrong?

Lavpen, I need to set up eprint, so I don't know anything about it yet, but I entered your error msg in Google and got these two HP answers (I'll give the links too). I hope this helps you...and helps me when I try it! .
#1
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Why-do-I-get-Ajax-submit-failed-error-403-Forb...
czarina said:
03-18-2012 08:21 AM
After numerous tries I said hey why not try back door and Downloaded android app to my smart phone to my google email and it works just fine now
#2
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/error-quot-Ajax-submit-failed-error-403-Forbid...
Bob58523 said:
03-25-2012 06:00 AM
Something interesting....
When I initially tried to sign up I had not installed the software for the printer. Once I installed the software and got the printer working I tried to sign up again and did not have any errors.
I don't know if installing the software had anything to do with the error, but I am all signed up and working now.
Bob
AND,
similar to the first link response, Daniel_L said:
03-26-2012 08:15 AM
If you are experiencing this issue through the desktop browser, if available, try downloading the mobile app and see if you still experience issues signing up. Another recommendation is to try a different browser (Firefox, Chrome, etc) after restarting your machine.
Hope this helps!

Problem creating an ePrint account (for Photosmart 5510)

Hi
Looking for guidance on email addresses and ePrint accounts
I tried to create an ePrint account for my new Photosmart 5510, using the link supplied by the setup software. This took me to an account creation form, where I duly entered my real name, screen name, personal email address, password and notification options, then clicked on the big blue button ... up popped a red square with a white cross by the email address, and a notification box saying "Email already exists" and an invitation to sign in to that account.
Oh well, I did have an HP printer 12 years ago, so perhaps the registration was retained. I tried logging in to that account with the email address that ePrint reckoned already existed, and clicked 'Forgot Password'. This brought up the 'Forgot your password' dialogue box, asking for the email address associated with the account. I entered the email address again, and this brought up an alert box, telling me to 'Enter the email address associated with your account', apparently not liking what I'd just entered. So I'm stuck.
After looking on the forum for login problems, I tried using Safari (rather than Firefox) and also submitting my email at snapfish and asking for a password reminder. Also unsuccessful - same results in Safari as Firefox, and snapfish gave a java resource error.
I got round the problem by using someone else's email address in the ePrint account creation - this then let me enter the email address of the printer, which it had correctly auto-populated with the alphanumeric code provided by the printer.
Now I can log in to my ePrint account, and ePrint works, but I would like to switch the account email address to be my own address. Although I can access the ePrint account settings page, I'm wary of changing the account email address in case it rejects the change and possibly leaves me unable to revert to the initial email account.
Any suggestions?
(Windows XP SP3, Firefox / Safari browsers, Photosmart 5510)

Hi alan;
This is a 404 error which means that the server recieved could not find the requested file, which I dought to be accurate, because not everybody will be having this issue, I will change the DNS of your network to the Google public DNS server becuase DNS resolution issue can be confuse with this errors by the system. and this can the case this time.
Try using Google DNS servers have proven to be accurate.
To do so in Windows;
Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
To specify an IP address, click Use the following IP address, and then, in the IP address, Subnet mask, and Default gateway boxes, type the IP address settings.
Google DNS servers are
8.8.8.8 Primary
8.8.4.4 Secondary.
Try that and le tme know the outcome I will keep looking on my end. I have been trying to find out if there an issue I have not be able to find anything useful but I will keep digging
Hope this helps;
RobertoR
And remember . . .
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I have forgotton the email address associated with my eprint account

i have forgotton the email address associated with my printer so cant login into my account and change the printers email address. when i hit forgotton password all the email addresses i try it wont recognise. i know my printer email address and my intial eprint code, can anyone help
This question was solved.
View Solution.

Hi funkybeetroot,
Since there is no option to request "Forgot Username" on the ePrint login page, I would recommend to:
1. Remove Web Services from your printer
(On most printers, you can use the Remove Web Services option to disable all Web Services. This will remove the printer from your ePrintCenter account, delete all print apps settings and configuration data, and also delete your printer's ePrint email address/account and configuration/setup data.)
2. Create a new ePrint account using an email of your choosing.
3. Re-enable Web Services and setup ePrint on your printer by following the instructions HERE.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

I am having trouble setting up up an ePrint account - have email/code but no password

I have an HP 6700 printer and an old Mac that is too old to support the printer. I am now trying to set up and iPrint account. I went through the steps on my new printer and got my printer code or email address. What I don't have is a password for this account. I tried to create an new account and it asks for the email address and the password. Since I don't have one I can't go any further.
I used to have an HP account a few years ago but the email associated with that account was hacked and closed.
How can I set up a new password and ePrint account? My code is only going to be valid for another 23 hours and I will probably need to get a new one if I don't figure this out.
thanks for you help!

Hi
You can go ahead and visit the link given below and follow the steps given it to retrive the password and eprintercenter email id.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02940150&cc=us&dlc=en&lc=en&product=5058338&tmp...
Regards
Aneesh
I Represent HP
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I cannot log into my eprint account why?

I have forgotten my ePrint account password. when I tried to change my password I was blocked why?

Hey seiffert_k,
You can try creating the account again using the email address and password you started with. You may have to disable and re-enable Web Services on the printer and printer the information page again.
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

HP eprint account

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