HP ePrint from Desktop PC

Hi Support,
I'm just setting up a HP Laserjet Pro 400 M401DN with ePrint and can successfully email a print job to [email protected] What I want to do is have a remote Windows PC print to this printer via ePrint as well. I have installed the driver, registered the email address used to setup the account (this is a private email address not the @hpeprint.com one). This printer shows ready in the Devices and Printers window, but when I print to it from say Word the ePrint management window comes up but no HP LJ 400 is shown in the connected window???
Log into the eprintcenter.com site and there it is showing ready, but !
Why is this so ?
David

Situation: [email protected] is registered to device HP Laserjet Pro 400 M401DN. Host PC1 can email print jobs successfully.
Issue reported: PC2 cannot email print jobs to [email protected]
Steps to take:
1) From either PC1 or PC2, login to https://www.hpconnected.com, select tab DEVICES. You should see your M401DN listed as an HP web connected printer. Select Manage Access. Add PC2's user personal email address to the ALLOWED SENDERS list ([email protected]). Or, enable OPEN TO ANYONE.
Dependent upon desired workflow for PC2...
2) EMAIL CLIENT: Open an email client on PC2 (gmail, outlook, etc) login as [email protected] Send email print job to [email protected]
3) APPLICATION: ePrint Software print driver. Open a document, FILE-PRINT, select the ePrint Printer . Register the printer on PC2 using [email protected] HPConnected.com will return a PIN via email sent to [email protected] email inbox. Input the 4 digit PIN into ePrint Printer. If successful, you should see your M401DN printer discovered as a web connected printer. Select it, send a print job.
Regards,
Though I am an HP Employee, my posts express my opinion, and not of HP

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