HP Expert Day - January 9-10, 2013: Tough questions? Ask the Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us.  We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come.  We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your HP notebook, desktop PC, or printer?
Well, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Wednesday, January 9th 7:00am to Thursday, January 10th 7:00am Pacific Time.
How the day works:
Come to the Forums and ask your tech questions. More than 250 experts will be on the Forums and will do their best to help you out. An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Spectre notebook, Envy printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Tweak your product to increase performance;
Troubleshoot the issue you are having;
Upgrade to Windows 8 or Mountain Lion MacOS;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems;
Ensure you have the correct print driver;
Get the most out of Win8 – learn tips and tricks;
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
In addition to the Consumer Forum, Expert Day will also be occurring here:
Enterprise Business Forum (January 9th from 7:00am to January 10th 7:00am PT)
Looking forward to seeing you on January 9th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday.  I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank.  When I turned it on, I got a Windows Error Recovery message.  The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything. 
I'm not happy with HP.  Any suggestions?

Similar Messages

  • HP Expert Day - January 15-16, 2014: Got questions? Ask the Experts!

    Thank you for coming to Expert Day – the event has now concluded.
    **To find out about future HP Expert Day events, check out this page**
    On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us.  We hope you will return to the boards to share your experiences, both good and bad.
    We will be holding more of these Expert Days on different topics in the months to come.  We hope to see you then!
    If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
    Do you have questions using or setting up your HP notebook, tablet, desktop PC, printer, or all-in-one?
    Well we’ve got answers.
    Experts will be on the notebook, desktop, tablet, and printer and all in ones boards ready to answer your questions from Wednesday, January 15th 7:00am to Thursday, January 16th 7:00am Pacific Time.
    How the day works:
    Come to the Forums and ask your tough technical or pre-purchase questions. More than 250 experts will be on the Forums and will do their best to help you out. An online conversation will be born!
    Why should you come to the Forums?
    Whether you own a Slate7 Extreme tablet, HP Spectre laptop, an HP home desktop computer, a Split x2 hybrid, an Envy all-in-one printer, or an HP Chromebook, there has never been a better chance to learn about your product.
    When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
    This will be your opportunity to connect with the best and brightest minds at HP for free.
    We’ll share our knowledge on the best ways to:
    Tweak your product to increase performance;
    Set up a Wireless network;
    Troubleshoot the issue you are having;
    Use the tools built into your product that can make it run better and fix common problems;
    Get the most out of Win8 – learn tips and tricks;
    Ensure you have the correct print driver;
    Choose the right power supply, upgrade your video card, or add the right amount of memory;
    Get productive with your new HP android tablet or other device;
    Safeguard your PC from viruses and spyware;
    Get your HP all-in-one printer working with your Apple computer, iPhone, or iPad;
    Upgrade to Windows 8.1 or Mavericks MacOS;
    And it’s FREE.
    It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
    In addition to the Consumer Forum, Expert Day will also be occurring here:
    Enterprise Business Forum (January 15th from 7:00am to January 16th      7:00am Pacific Time)
    Korean Forum (January 16th - 10am to 6pm Korea Time)
    Simplified Chinese (January 16th - 10am to 6pm China Time)
    Looking forward to seeing you on January 15th!
    I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

    My HP, purchased in June 2012, died on Saturday.  I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank.  When I turned it on, I got a Windows Error Recovery message.  The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything. 
    I'm not happy with HP.  Any suggestions?

  • Re: HP Expert Day - January 15-16, 2014: Got questions? Ask the Experts!

    (request moved to own topic)
    HP Officejet Pro 8500
    Printer tries to align itself after every print job, but fails
    Ink streaking somewhat despite recently replacing print cartridges and heads and multiple printhead cleaning cycles
    Calibrated linefeeds
    What else can I attempt without tossing the entire printer?

    So you've already tried cleaning and calibrating the linefeed. Are the ink levels ok?
    An 'Alignment failed' Error Message Displays on the Printer Control Panel
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01624398
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

    Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1. 
    This is a continuation of the live Webcast
    Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
    During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
    Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification. 
    Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
    Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.  
    Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community   forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
    Webcast related links:
    Webcast Video
    FAQ from the live webcast
    Slides from the live webcast

    Hello Robert,
    Apologies for a delayed response, some days get very hectic.
    In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
    The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
    You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
    http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
    For Example: SRST version 7.1
    http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
    You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
    If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
    Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
    It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
    Please, let me know if this clarifies your doubt or we can have a quick phone call.
    Regards
    Amit Singh

  • Ask the Expert: FlexVPN and Internet Key Exchange Version 2 (IKEv2)

    With Jay Young-Taylor
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about  FlexVPN and IKEv2 with Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about  FlexVPN and IKEv2 with Jay Young-Taylor.  Feel free to ask questions on comparison between IKEv1 and IKEv2, What functions does IOS and ASA support, how does DMVPN and FlexVPN interoperate, or any related questions. .  Feel free to ask questions on comparison between IKEv1 and IKEv2, What functions does IOS and ASA support, how does DMVPN and FlexVPN interoperate, or any related questions.
    Remember to use the rating system to let Jay know if you have received an adequate response. 
    Jay might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Security sub-community discussion forum shortly after the event.  This event lasts through January 25, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

    Maykol,
    Sorry for the delay in getting back to you here.  Currently we are building some documents that clearly describe line by line (well, paragraph by paragraph) what is occurring in the finite state machine and what information is exchanged in the protocol.  The articles have been writtne and are going through internal review before posting to cisco.com.  We should have them out shortly.
    You can enable "debug crypto ikev2", "debug crypto ikev2 packet", and/or "debug crypto ikev2 error" and follow the packet flow.  The debugs themselves have been re-written a couple of times to make the action/work flow more human readable and in plain english.  It should be easier to understand with the later 15.1 - 15.2 code versions.
    The debugs are broken up based on us sending a packet (look for "Tx Packet") and recieving a packet (loof for "Rx Packet").  In addition you can keep track of a single session by looking at the initator and responder (IKEv2) spi.  Those values will never change during the session life time.
    -Jay

  • Ask the Expert: Basic Introduction and Troubleshooting on Cisco Nexus 7000 NX-OS Virtual Device Context

    With Vignesh R. P.
    Welcome to the Cisco Support Community Ask the Expert conversation.This is an opportunity to learn and ask questions of Cisco expert Vignesh R. P. about the Cisco® Nexus 7000 Series Switches and support for the Cisco NX-OS Software platform .
    The Cisco® Nexus 7000 Series Switches introduce support for the Cisco NX-OS Software platform, a new class of operating system designed for data centers. Based on the Cisco MDS 9000 SAN-OS platform, Cisco NX-OS introduces support for virtual device contexts (VDCs), which allows the switches to be virtualized at the device level. Each configured VDC presents itself as a unique device to connected users within the framework of that physical switch. The VDC runs as a separate logical entity within the switch, maintaining its own unique set of running software processes, having its own configuration, and being managed by a separate administrator.
    Vignesh R. P. is a customer support engineer in the Cisco High Touch Technical Support center in Bangalore, India, supporting Cisco's major service provider customers in routing and MPLS technologies. His areas of expertise include routing, switching, and MPLS. Previously at Cisco he worked as a network consulting engineer for enterprise customers. He has been in the networking industry for 8 years and holds CCIE certification in the Routing & Switching and Service Provider tracks.
    Remember to use the rating system to let Vignesh know if you have received an adequate response. 
    Vignesh might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Data Center sub-community discussion forum shortly after the event. This event lasts through through January 18, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Vignesh
    Is there is any limitation to connect a N2K directly to the N7K?
    if i have a an F2 card 10G and another F2 card 1G and i want to creat 3 VDC'S
    VDC1=DC-Core
    VDC2=Aggregation
    VDC3=Campus core
    do we need to add a link between the different VDC's
    thanks

  • Ask the Expert:Cisco Prime Network Registrar

    With Pete Newcomb & Jim Brown 
    Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Peter Newcomb and Jim Brown about  Cisco Prime Network Registrar, Cisco's industry leading solution for integrated DNS, DHCP and  IP address management (IPAM) services  for both IPv4 and IPv6. 
    Pete Newcomb is a technical marketing engineer in Cisco's Network Management and Technology Group and has over 30 years of experience in the voice and data communications industry, including sales support and product engineering support with several companies. His design and development background includes wireless services, switching, routing, TCP/IP, Frame Relay, X.25, telephony services, risk management, and network security. 
    Jim Brown is a customer support  engineer in Cisco's Network Management and Technology Group. He has over 35 years of experience in development engineering and customer service, real-time and fault tolerant operating systems, and network management for the telecommunications and software industries. For the last 14 years he has been with the Network Registrar Development Team, interfacing with Customer Service and directly with customers in problem solving.
    Remember to use the rating system to let Pete and Jim know if you have received an adequate response.  
    Pete and Jim might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Network Infrastructure sub-community   forum shortly after the event. This event lasts through January 18, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Jorge,
       Absolutely, Prime CNR supports IPv6 since CNR 6.x versions...
       For IPv6 configuration instructions on latest versions of CPNR you should start here;
          http://www.cisco.com/en/US/partner/docs/net_mgmt/prime/network_registrar/8.1/user/guide/UG25_IP6.html
                                                        Best Regards
                                                        Jim Brown

  • Ask the Expert: Single-Site and Multisite FlexPod Infrastructure

    With Haseeb Niazi and Chris O'Brien 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Single-Site and Multisite FlexPod Infrastructure with experts Haseeb Niazi and Chris O'Brien.
    This is a continuation of the live webcast.
    FlexPod is a predesigned and prevalidated base data center configuration built on Cisco Unified Computing System, Cisco Nexus data center switches, NetApp FAS storage components, and a number of software infrastructure options supporting a range of IT initiatives. FlexPod is the result of deep technology collaboration between Cisco and NetApp, leading to the creation of an integrated, tested, and validated data center platform that has been thoroughly documented in a best practices design guide. In many cases, the availability of Cisco Validated Design guides has reduced the time to deployment of mission-critical applications by 30 percent.
    The FlexPod portfolio includes a number of validated design options that can be deployed in a single site to support both physical and virtual workloads or across metro sites for supporting high availability and disaster avoidance. This session covers various design options available to customers and partners, including the latest MetroCluster FlexPod design to support a VMware Metro Storage Cluster (vMSC) configuration.
    Haseeb Niazi is a technical marketing engineer in the Data Center Group specializing in security and data center technologies. His areas of expertise also include VPN and security, the Cisco Nexus product line, and FlexPod. Prior to joining the Data Center Group, he worked as a technical leader in the Solution Development Unit and as a solutions architect in Advanced Services. Haseeb holds a master of science degree in computer engineering from the University of Southern California. He’s CCIE certified (number 7848) and has 14 years of industry experience.   
    Chris O'Brien is a technical marketing manager with Cisco’s Computing Systems Product Group.  He is currently focused on developing infrastructure best practices and solutions that are designed, tested, and documented to facilitate and improve customer deployments. Previously, O'Brien was an application developer and has worked in the IT industry for more than 20 years.
    Remember to use the rating system to let Haseeb and Chris know if you have received an adequate response. 
    Because of the volume expected during this event, Haseeb and Chris might not be able to answer every question. Remember that you can continue the conversation in the Data Center community, subcommunity Unified Computing shortly after the event. This event lasts through September 27, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
    Webcast related links:
    Single-Site and Multisite FlexPod Infrastructure - Slides from live webcast
    Single-Site and Multisite FlexPod Infrastructure: FAQ from live webcast
    Single-Site and Multisite FlexPod Infrastructure - Video from live webcast

    I would suggest you read this white paper which details the pros and cons of direct connect storage. 
    http://www.cisco.com/en/US/partner/prod/collateral/ps10265/ps10276/whitepaper_c11-702584.html   This paper captures all the major design points for Ethernet and FC  protocols.
    I would only add that in FlexPod we are trying to create a highly  available solution and "flexible" solution; Nexus switching helps us  deliver on both with vPC and unified ports.
    NPV equats  to end-host mode which allows the system to present all of the servers  as N ports to the external fabric.  In this mode, the vHBAs are pinned  to the egress interfaces of the fabric interconnects.  This pinning  removes the potential of loops in the SAN fabric.  Host based multipathing of the  vHBAs account for potential uplink failures.  The NPV mode (end-host  mode) simplifies the attachment of UCS into the SAN fabric and that is  why it is in NPV mode by default.
    So for your last question, I will have to put my  Product Manager hat on so bear with me.   First off there is no drawback  to enabling the NPIV feature (none that I am aware of) the Nexus 5000  platform simply offers you a choice to design and support multiple FC  initiators (N-Ports) per F-Port via NPIV.  This allows for the  integration of the FI end-host mode described above.  I  imagine being a  unfied access layer switch, the Nexus team enabled standard Fibre  Channel switching capability and features first.  The implementatin of  NPIV is a customer choice based on their specific access layer  requirements.
    /Chris

  • Ask the Expert: One Management with Prime Infrastructure 1.2

    With Tejas Shah
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions from Cisco expert Tejas Shah on One Management with Prime Infrastructure 1.2 Combining the wireless functionality of Cisco Prime Network Control System (NCS) with the wired functionality of Cisco Prime LAN Management Solution (LMS),  Cisco Prime Infrastructure simplifies and automates many of the day-to-day tasks associated with maintaining and managing the end-to-end network infrastructure from a single pane of glass. The new converged solution delivers all of the existing wireless capabilities for RF management, user access visibility, reporting, and troubleshooting along with wired lifecycle functions such as discovery, inventory, configuration and image management, automated deployment, compliance reporting, integrated best practices, and reporting.
    Tejas Shah is a senior technical marketing engineer for Cisco Prime Infrastructure and Collaboration products. He has deployed Cisco Prime Collaboration Manager at various customer sites to help customers monitor and troubleshoot their video infrastructure. In addition, he is part of the Network Operations Center team at Cisco Live events for six years. Shah joined Cisco in 1995 and was in the Technical Assistance Center team supporting various network management system products for more than six years.
    Remember to use the rating system to let Tejas know if you have received an adequate response. 
    Tejas might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Wireless Mobility sub-community discussion forum shortly after the event. This event lasts through Sept 21, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

    Raun, please see my responses inline:
    Can you go over the licensing method with Prime Infrastructure 1.2 please? 
    Raun, you can check out the following link for ordering guide at
    http://www.cisco.com/en/US/products/ps12239/products_data_sheets_list.html
    I currently have NCS and do NOT currently have LMS.  I know I can move to Prime Infrastructure through Cisco Product Upgrade Tool.  However, what I am confused about is do I still have to buy LMS to have LMS functionality in Prime Infrastructure 1.2? 
    ==> Not at all.  The converged product will give you basic management capability for routers and switches that LMS provided in this release.   Feature/Functionality will keep on growing with upcoming releases.
    If not, do the licenses I transfer into Prime Infrastructure 1.2 from NCS also work for devices to work under LMS? 
    ==> Licensing is different than NCS or LMS.  You don't have to transfer the license.  Each install of Prime Infrastructure will have a unique UID string on which the licenses are based.  A new license will be applied to the product.
    Mean, can my currently 350 licenses be used for AP's as in NCS and routers in the LMS portion of Prime Infrastructure 1.2?
    ==> I would recommend getting a total count of your wired and wireless devices and match the right SKU based on that.
    Hope this helps.. Let me know if you have any further questions,
    Tejas

  • Ask the Experts: Understanding Cisco ASR 9000 Series Aggregation Services Routers Platform Architecture and Packet Forwarding Troubleshooting

    With Xander Thuijs
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn how to Cisco ASR 9000 Series Aggregation Services Routers with Cisco expert Xander Thuijs. The Cisco ASR 9000 Series Aggregation Services Routers product family offers a significant added value compared to the prior generations of carrier Ethernet routing offerings. The Cisco ASR 9000 Series is an operationally simple, future-optimized platform using next-generation hardware and software. The ASR 9000 platform family is composed of the Cisco ASR 9010 Router, the Cisco ASR 9006 Router, the Cisco ASR 9922 Router, Cisco ASR 9001 Router and the Cisco ASR 9000v Router.
    This is a continuation of the live Webcast.
    Xander Thuijs is a principal engineer for the Cisco ASR 9000 Series and Cisco IOS-XR product family at Cisco. He is an expert and advisor in many technology areas, including IP routing, WAN, WAN switching, MPLS, multicast, BNG, ISDN, VoIP, Carrier Ethernet, System Architecture, network design and many others. He has more than 20 years of industry experience in carrier Ethernet, carrier routing, and network access technologies. Xander  holds a dual CCIE certification (number 6775) in service provider and voice technologies. He has a master of science degree in electrical engineering from Hogeschool van University in Amsterdam.
    Remember to use the rating system to let Xander know if you have received an adequate response.
    Xander might not be able to answer each question because of the volume expected during this event. Remember that you can continue the conversation on the Service Providers community XR OS And Platforms  shortly after the event. This event lasts through Friday, May 24, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.
    Webcast  related links:
    Slides
    Webcast  Video Recording
    FAQ

    Is there a Cisco lab available for ASR 9000
    we have "XR4U" stations coming available soon when XR 511 comes alive. The plan is for a downloadable play image like that. In the interim we have 2 demo systems available, and they can be booked via your account manager representative.
    How will MOD160 perform with multiple 9000NVS?
    very well. the mod 160 has 4 NPU's, 2 per bay. So if you have a 4x10 MPA to serve a satellite, you effectively have a single NPU per 20 1Gigs from the satellite. The pps performance will be stellar. However it might be price technically more ideal to connect satellite with a 36x10. Since the MOD-x has native MPA's with 1G also.
         2. Is there a shortcut for a Bundle-EthernetX interface, such as port-channel interface (poX), in Cisco IOS® ?.
    usability enhancement is there, we are trying to push this into a new reasonable release. follow CSCuh04526
         3. What  is the revolutions per minute (RPM) on these hard disk drives (HDDs)  compared to the solid state drives (SDDs)? Will the spinning drives be  slow?
    depends on the type we had avaialble at time of production, you will see different sizes and disks on the RSP2. the rpm of the HD is not so much an issue as much as the buffered writing we used to do in XR. This is fixed up with XR43 where the disk writing performance is much better. the HD/SDD is used for logging storage only (and maybe your pictures) but other then that we're not that concerned with write perf of the HD.
    regards
    xander

  • ASK THE EXPERTS:Branch Office Wireless Strategies

    With Jeevan Patil
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to ask how to consolidate your Wireless Branch Network Cisco subject matter expert Jeevan Patil. Mr. Jeevan Patil is a product manager for the Cisco Wireless Controller product portfolio. He has been involved with the wireless industry for over 12 years - since the first days of 802.11 becoming a standard through the evolution to 802.11n. Mr. Patil has been with Cisco for over 12 years. For the first 5 years he was a software engineer working on security, network management and wireless. In the past 7 years he has been the product manager on various initiatives such 802.11n standards, Access Points hardware, Client hardware, CCX, standalone (Autonomous) software, WLSE hardware and software and currently the product line manager on Wireless LAN Controllers.
    Remember to use the rating system to let Jeevan know if you have received an adequate response.  
    Jeevan might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Other Wireless – Mobility Subjects discussion forum shortly after the event. This event lasts through August 12, 2011. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Nigel,
    Please take a look at the "WAN Requirements" section from the following Flex7500 deployment guide:
    http://www.cisco.com/en/US/products/ps11635/products_tech_note09186a0080b7f141.shtml
    It is highly recommended that the minimum bandwidth restriction remains 128 kbps with the round trip latency no greater than 300 ms for data deployments and 100 ms for data + voice deployments. The maximum transmission unit (MTU) must be at least 500 bytes.
    Deployment Type
    WAN Bandwidth (Min)
    WAN RTT Latency (Max)
    Max APs per Branch
    Max Clients per Branch
    Data
    128 kbps
    300 ms
    5
    25
    Data + Voice
    128 kbps
    100 ms
    5
    25
    Data
    128 kbps
    1 sec
    1
    1
    Monitor
    128 kbps
    2 sec
    5
    N/A
    Data
    1.44 Mbps
    300 ms
    50
    1000
    Data + Voice
    1.44 Mbps
    100 ms
    50
    1000
    Data
    1.44 Mbps
    1 sec
    50
    1000
    Monitor
    1.44 Mbps
    2 sec
    50
    N/A
    Best Regards,
    Jeevan

  • Ask the Expert: Cisco Unified Computing System Director

                With Andrew Nam
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified Computing System (UCS) Director with Cisco expert Andrew Nam.
    Cisco UCS Director was designed to operationally integrate bare-metal and virtual data center infrastructure resources to address complex, time-consuming, manual, and compartmentalized management processes. These processes burden IT organizations, preventing them from achieving business agility and efficiency.  Cisco expert Andrew Nam will provide an update on installation, configuration, and troubleshooting VM provisioning process using Cisco UCS Director.
    Andrew Nam is a data center solution engineer in the DC Solution team in Sydney, Australia, responsible for orchestrating the end-to-end solution support of Cisco Data Centre solutions, including Cisco UCS, Cisco Nexus architecture, VBlock/FlexPod, VDI/VXI, and cloud solutions. His areas of expertise include routing and switching, load balancer, WAN optimization, VPN, and firewalls. Andrew has worked for Cisco for more than 13 years and has 15 years of experience in the networking industry. He graduated from New South Wales University in Australia with a mechanical/manufacturing engineering degree and holds R&S CCIE 9586, VMware VPC5, and Citrix CCA - Xendesktop5 certifications. 
    Remember to use the rating system to let Andrew know if you have received an adequate response. 
    Andrew might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Data Center community,  sub-community, Unified Computing discussion forum shortly after the event. This event lasts through January 17, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi James
    This Ask the Expert session may not be the right place to show you all the essential steps for how the workflow can be related to task library to achieve your initial setup flow chart, and onboarding a new client.
    However, I can briefly walktthrough "Client blade Provisioning" task so it might give some idea and how you can go about.
    Assumption :  the infrastructure used in the following examples consists of:
    -  Vmware VCenter
    -  Cisco UCS
    -  NetApp ONTAP controlled storage
    To be able to provision Cisco UCS blade server in automated fashion, you need to create and define the below UCS entities beforehand.
    - Create UCS Organisation
    - Create UUID Pool
    - Create MAC Address Pool
    - Create WWNN Pool
    - Create WWPN Pool
    - Create vHBA Templates
    - Create vNIC Templates
    - Create UCS Policy vHBAs
    - Create UCS Policy vNICs
    - Create Storage Policy
    - Create Network Policy
    - Create SAN Boot Policy
    - Create LAN Boot Policy
    Once you create all the policy above, you are good to set up a workflow container for the client blade provisoining.
    1. Create UCS Service Profile
    - Add a ‘Create UCS Service Profile’ workflow task and select ‘Map to User Input’ for ‘Service Profile Name’. Select the ‘Service Profile Name’ dropdown as created when the workflow container was created.
    - ‘Create UCS Service Profile’ inputs. Ensure that Storage_Policy, Network_Policy, Boot_Policy_LAN and Boot_Policy_SAN entries are correct.
    - Once this is done , you can move to SAN zoning.
    2. Configure SAN Zoning
    - In this step, a new workflow task will be created in order to configure SAN zoning. Rather than use a specific user input for this task, output variables from the previous ‘Create UCS Service Profile’ workflow task will be used as input items for this task.
    - Open the workflow and search for the workflow task ‘configure san zoning’. Drag the storage workflow task into the work area and map the following user inputs.
    Create Flexible Volume
    - Create a ‘Create Flexible Volume’ workflow task in order to build a NetApp flexible volume and provision it for the required size.
    - Once again, reconfigure the workflow such that the success criteria from the ‘Configure SAN Zoning’ workflow task proceeds to ‘Create Flexible Volume’.
    Create LUN
    - Using the NetApp ONTAP ‘Create LUN’ workflow task, create a LUN located within the volume created during the previous step. In order to do this, map the Volume Name user input to the output from the previous ‘Create Flexible Volume’ workflow task.
    - Next, enter the LUN details, ensuring that the configured size is less than that of the volume created in the previous step.
    - As before, re-map the workflow designer flow so that the successful output of the Create Flexible Volume workflow task flows into this task.
    3. Create Initiator Group
    - Create a ‘Create Initiator Group’ workflow task in order to build a NetApp ONTAP Initiator Group. Map the ‘Filer Identity Name’ attribute to the OUTPUT_FILER_IDENTITY output variable as supplied by the ‘Create NetApp Flexible Volume’ workflow task as created earlier in this workflow.
    - Once again, modify the the workflow designer flow so that the successful output from ‘Create LUN’ flows into ‘Create Initiator Group’
    4. Add Initiator to Initiator Group
    - Create an ‘Add Initiator to Initiator Group’ workflow task and map the ‘Initiator Group Name’ entry to the OUTPUT_IGROUP_IDENTITY output variable from the ‘Create NetApp Initiator Group’ workflow task and map the ‘Initiator Name’ entry to the SP_VHBA1 output variable from the ‘Create UCS Service Profile’ workflow task created earlier in this flow.
    - Repeat this task for in order to add initiator name entry for SP_VHBA2. Once done, re-map the successful output from the two Create Initiator Group workflow tasks so that they flow into each other as follows:
    - Move onto the next step in order to map the created LUN to the initiator group.
    And the rest of steps are fairly similar to above. Create a Workflow and map the User Input Mappings".
    5. Map LUN to Initiator Group
    6. Modify UCS Boot Policy LUN ID
    7. Select UCS Server
    8. Associate UCS Service Profile
    9. Power On UCS Server
    10. Modify UCS Service Profile Boot Policy
    11. Add VLAN to Service Policy
    12. Disassociate UCS Service Profile
    13. Wait for Specified Duration
    14. Associate UCS Service Profile
    15. Power On UCS Server
    16. Register Host with VCenter
    regards
    Andrew

  • Ask the Expert: Technical Discussion on UCS-Mini platform

    Welcome to the Cisco Support Community Ask the Expert conversation.
    Ask your technical questions on UCS-Mini platform.
    The Discussion/Q&A is from November 24th through December 5th, 2014
    Cisco UCS, originally designed for the data center, is now optimized for branch and remote offices, point-of-sale, and smaller IT environments with Cisco UCS Mini. UCS Mini is for customers who need fewer servers (expandable to 15 servers) but still want the robust management capabilities provided by UCS Manager.  UCS 6324 Fabric Interconnect is main component which makes this solution possible on UCS 5108 Chassis with B200 M3 Blade Servers
    This solution delivers servers, storage, and 10 Gigabit networking in an easy-to-deploy, compact form factor.
    Vishal Mehta is a customer support engineer for Cisco’s Data Center Server Virtualization Technical Assistance Center (TAC) team based in San Jose, California. He has been working in the TAC for the past 3 years with a primary focus on data center technologies such as Cisco Nexus® 5000, Cisco UCS, Cisco Nexus 1000V, and virtualization. He presented at Cisco Live in Orlando 2013, Milan 2014, and San Francisco 2014 (BRKCOM-3003, BRKDCT-3444, and LABDCT-2333). He holds a master’s degree from Rutgers University in Electrical and Computer Engineering and has CCIE® certification (number 37139) in Routing/Switching, Service Provider & Data Center.
    Rosalind Lee is customer support engineer specializing in Unified Computing System (UCS) blade servers including B series, C series, and E series. Rosalind holds a bachelor’s degree from UC Berkeley in Electrical Engineering and Computer Science and is currently pursuing her Masters of Information and Data Science at UC Berkeley. 
    Please use the rating system to let the experts know if you have received an adequate response. 
    Remember that you can continue the conversation in Data Center under the sub-community Unified Computing discussion forum shortly after the event. This event lasts through Dec 5th, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

    Hello Wilson,
    This series is focused to answer any queries related with UCS-Mini deployments
    We are not doing webinar, however below is detailed UCS-Mini session done by Product Manager on Google Hangout+ 
    https://www.youtube.com/watch?v=gRVhLGsH8oI
    Thanks,
    Rosalind

  • Ask the Expert: Integrating Cisco Identity Service Engine (ISE) 1.2 for BYOD

    With Eric Yu and Todd Pula 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions  about integrating Cisco ISE 1.2 for BYOD with experts Eric Yu and Todd Pula.
    Cisco Bring Your Own Device (BYOD) is an end-to-end architecture that orchestrates the integration of Cisco's mobile and security architectures to various third-party components. The session takes a deep dive into the available tools and methodologies for troubleshooting the Cisco BYOD solution to identify root causes for problems that stem from mobile device manager integration, Microsoft Active Directory and certificate authority services, and Cisco Enterprise Mobility integration to the Cisco Identity Services Engine (ISE). 
    Todd and Eric recently delivered a technical workshop that helps network designers and network engineers understand integration of the various Cisco BYOD components by taking a deep dive to analyze best practice configurations and time-saving troubleshooting methodologies. The content consisted of common troubleshooting scenarios in which TAC engineers help customers address operational challenges as seen in real Cisco BYOD deployments.
    Eric Yu is a technical leader at Cisco responsible for supporting our leading-edge borderless network solutions. He has 10 years of experience in the telecommunications industry designing data and voice networks. Previous to his current role, he worked as a network consulting engineer for Cisco Advance Services, responsible for designing and implementing Cisco Unified Communications for Fortune 500 enterprises. Before joining Cisco, he worked at Verizon Business as an integration engineer responsible for developing a managed services solution for Cisco Unified Communications. Eric holds CCIE certification in routing and switching no. 14590 and has two patents pending related to Cisco's medianet.   
    Todd Pula is a member of the TAC Security and NMS Technical Leadership team supporting the ISE and intrusion prevention system (IPS) product lines. Todd has 15 years of experience in the networking and information security industries, with 6 years of experience working in Cisco's TAC organization. Previous to his current role, Todd was a TAC team lead providing focused technical support on Cisco's wide array of VPN products. Before joining Cisco, he worked at Stanley Black & Decker as a network engineer responsible for the design, configuration, and support of an expansive global network infrastructure. Todd holds his CCIE in routing and switching no. 19383 and an MS degree in IT from Capella University.
    Remember to use the rating system to let Eric and Todd know if you have received an adequate response.
    Because of the volume expected during this event, Eric and Todd might not be able to answer every question. Remember that you can continue the conversation in the Security community, subcommunity AAA, Identity and NAC, shortly after the event. This event lasts through November 15, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Hi Antonio,
    Many great questions to start this series.  For the situation that you are observing with your FlexConnect configuration, is the problem 100% reproducible or is it intermittent?  Does the problem happen for one WLAN but not another?  As it stands today, the CoA-Ack needs to be initiated by the management interface.  This limitation is documented in bug CSCuj42870.  I have provided a link for your reference below.  If the problem happens 100% of the time, the two configuration areas that I would check first include:
    On the WLC, navigate to Security > RADIUS > Authentication.  Click on the server index number for the associated ISE node.  On the edit screen, verify that the Support for RFC 3576 option is enabled.
    On the WLC, navigate to the WLANs tab and click on the WLAN ID for the WLAN in question.  On the edit screen, navigate to Security > AAA and make sure the Radius Server Overwrite interface is unchecked.  When this option is checked, the WLC will attemp to send client authentication requests and the CoA-Ack/Nak via the dynamic interface assigned to the WLAN vs. the management interface.  Because of the below referenced bug, all RADIUS packets except the CoA-Ack/Nak will actually be transmitted via the dynamic interface.  As a general rule of thumb, if using the Radius NAC option on a WLAN, you should not configure the Radius Server Overwrite interface feature.
    Bug Info:  https://tools.cisco.com/bugsearch/bug/CSCuj42870
    For your second question, you raise a very valid point which I am going to turn into a documentation enhancement request.  We don't currently have a document that lists the possible supplicant provisioning wizard errors that may be encountered.  Please feel free to post specific errors that you have questions about in this chat and we will try to get you answers.  For most Android devices, the wizard log file can be found at /sdcards/downloads/spw.log.
    As for product roadmap questions, we won't be able to discuss this here due to NDA.  Both are popular asks from the field so it will be interesting to see what the product marketing team comes up with for the next iterration of ISE.
    Related Info:
    Wireless BYOD for FlexConnect Deployment Guide

  • Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

                With Abhiram Kramadhati 
    Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
    Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
    Installation
    Upgrade from previous versions - both Linux and Windows   
    Migration from MCS to Cisco UCS environment - Different methods and best practices
    New features - Overview and limitations
    This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
    Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
    For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
    Remember to use the rating system to let Abhiram know if you have received an adequate response. 
    Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration  community,  sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

    Hi Anurag,
    Thanks for your questions.
    1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
    I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
    2:Is there any version change for Linux OS used as VOS,
    The Linux version is Red Hat Linux 5. To be precise:
    [root@uccx10pub /]# cat etc/redhat-release
    Red Hat Enterprise Linux Server release 5.7 (Tikanga)
    3:Is there any API architecture change in UCCX 10 from previous releases ?
    I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
    4:Since from UCCX 10 , we can only use either CAD or Finnesse at one  time, whats the impact of changing this after some time in production,  let say , i used CAD for 2 months and then i decided to move to Finesse,  whats the impact ? or is it a smooth change as switching CUIC and HRC  in previoius release ?
    For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time.  Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
    5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
    Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
    Inter CPU Model
    It it is on thVMWare Hardware Compatibilty List
    You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
    http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
    6:Is Host name change supported?
    Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
    Cheers,
    Abhiram Kramadhati

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