HP Expert Day - Sept. 20, '12: Your Chance to ASK THE EXPERTS!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We’ll, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Thursday, September 20th 7:00am to Friday, September 21st 7:00am Pacific Daylight Time.
How the day works:
Come to the Forums and ask your questions. More than 250 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Tweak your product to increase performance;
Troubleshoot the issue you are having;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems;
Find out how upgrading to the latest Mountain Lion Mac OS release will affect print drivers;
Ask pre-release questions about Windows 8.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (September 20th from 7:00am to September 21st 7:00am PDT)
Korean Forum (Date & Time TBD)
Simplified Chinese Forum (Date & Time TBD)
Hope to see you on September 20th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

Similar Messages

HP Expert Day - Jan 11, 2012: It's Your Chance to Ask the Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We have answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Wednesday, January 11st 7:00am to Thursday, January 12nd 7:00am Pacific Daylight Time.
How the day works:
Come to the Forums and ask your questions. More than 200 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Tweak your product to increase performance;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (Jan 11th from 7:00am to Jan 12th 7:00am PDT)
Simplified Chinese Forum (Jan 12th – 10:00am to 6:00pm China Time)
Korean Forum (Jan 12th – 10:00am to 6:00pm China Time)
Hope to see you on January 11th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Here is the transcript of the chat event on improving PC performance.
Please note that I have altered the transcript so that follow up questions are included in the logical order.
I am in the process of planning the next chat event. I would love to hear what topics would interest you, what day of the week and time is best for you, and if you think an hour is too long.
So, if you get a minute, please let me know.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

HP Expert Day - Sept 21, 2011: Got questions? We have experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Welcome!
We are glad you came to Expert Day. There are more than 150 Experts available to share their insights with you.
How the event will work:
Our team of Experts will be monitoring the notebook, desktop, and printer and all in ones boards and jumping into the conversation to tackle your toughest questions.
You can easily recognize our Experts out on the Forum. If they have the label “HP” by their names, they are HP employees. If they have the word “Expert” by their names, they are people that are very knowledgeable but who are not employed by HP.
If you have specific product questions, the more information you give us, the better we will be able to assist you. Having your exact model number, any error messages, what operating system version are you running, and any recent hardware or software changes will go a long way in helping us solve your problem. The Experts may need to get some more information from you so please subscribe to the conversation, and an online conversation will be born.
While we do have Experts from around the world, many of them are located on the west coast of the United States. As a result, you will likely see more replies during normal waking hours in the United States, however many of our Experts are even planning on logging in to help you from their homes!
Expert Day will also be taking place on the Enterprise Business (English), French, German, and Portuguese Forums.
If you need assistance registering or posting a question, there are videos and tips here that will help you get started.
So, please join the conversation. This is your chance to connect with the best and brightest minds at HP for free. Whether you own a Photosmart printer, HP Envy notebook or an HP home desktop computer, there has never been a better opportunity to learn about your product.
We look forward to hearing from you!
Click here to get started!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

HP Expert Day - April 18, 2012: Got Questions? Ask the HP Experts!

Thank you for coming to Expert Day – the event has now concluded.
**To find out about future HP Expert Day events, check out this page**
On behalf of the Experts, I would like to thank you for coming to the Forum to connect with us. We hope you will return to the boards to share your experiences, both good and bad.
We will be holding more of these Expert Days on different topics in the months to come. We hope to see you then!
If you still have questions to ask, feel free to post them on the Forum – we always have Experts on the HP Support Forum to help you out.
Do you have questions using or setting up your notebook, desktop PC, or printer?
We’ll, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Wednesday, April 18th 7:00am to Thursday, April 19th 7:00am Pacific Standard Time.
How the day works:
Come to the Forums and ask your questions. More than 200 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
Troubleshoot the issue you are having;
Tweak your product to increase performance;
Set up a Wireless network;
Safeguard your PC from viruses and spyware;
Choose the right power supply, upgrade your video card, or add the right amount of memory;
Use the tools built into your product that can make it run better and fix common problems.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
Expert Day will also be occurring on these forums:
Enterprise Business Forum (April 18th from 7:00am to April 19th 7:00am PDT)
French Forum (April 18th – 10am - 8pm Central European Time)
German Forum (April 18th – 10am - 8pm Central European Time)
Portuguese Forum (April 18th – 9am - 7pm Brasilia Time)
Spanish Forum (April 18th – 9am - 7pm Buenos Aires Time)
Hope to see you on April 18th!
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

My HP, purchased in June 2012, died on Saturday. I was working in recently installed Photoshop, walked away from my computer to answer the phone and when I came back the screen was blank. When I turned it on, I got a Windows Error Recovery message. The computer was locked and wouldn't let me move the arrow keys up or down and hitting f8 didn't do anything.
I'm not happy with HP. Any suggestions?

Ask the Expert: Architecting your Collaboration Solution with Social and Video

With Gebran Chahrouri
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about ways that Enterprise Social and Video are woven into traditional Voice solutions and Architectures with Cisco expert Gebran Chahrouri. Extend your Cisco collaboration architecture to reach into Cloud and/or on premise Cisco WebEx Social and TelePresence offerings. Gebran will be answering any questions about architecting a current solution or devising a roadmap to take your collaboration deployment to the next level.
Gebran Chahrouri is a principal engineer and architect for the WebEx Social product with a focus on scalability. Since joining Cisco in 1998 he has held engineering leadership and software management positions on products including Customer Contact, Cisco IPICS, and the Cisco TelePresence Exchange service. Chahrouri has nearly 30 years of experience in architecting, managing, and developing software products at Cisco, ROLM, IBM, Siemens, and Aspect. He holds a master's degree in electrical and computer engineering from the University of Michigan and has over 20 patents filed by the U.S. Patent Office.
Remember to use the rating system to let Gebran know if you have received an adequate response.
Gebran might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community discussion forum shortly after the event.This event lasts through February 22, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Jason,
Thanks for your question.
WebEx Social combines the power of social networking, content creation, and real-time communications. Employees can quickly connect with people, communities and information they need to get work done.
The product tour video (http://www.cisco.com/en/US/prod/collateral/ps10680/vds_cQuad_prodTour.html) featured at http://www.cisco.com/web/products/quad/index.html gives a really good overview of the product.
If you prefer a document to read I recommend http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/case_study_c36-706800_ps10668_Products_Case_Study.html
I would be happy to answer any further questions.
- Gebran

Ask the Expert: One Management with Prime Infrastructure 1.2

With Tejas Shah
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions from Cisco expert Tejas Shah on One Management with Prime Infrastructure 1.2 Combining the wireless functionality of Cisco Prime Network Control System (NCS) with the wired functionality of Cisco Prime LAN Management Solution (LMS), Cisco Prime Infrastructure simplifies and automates many of the day-to-day tasks associated with maintaining and managing the end-to-end network infrastructure from a single pane of glass. The new converged solution delivers all of the existing wireless capabilities for RF management, user access visibility, reporting, and troubleshooting along with wired lifecycle functions such as discovery, inventory, configuration and image management, automated deployment, compliance reporting, integrated best practices, and reporting.
Tejas Shah is a senior technical marketing engineer for Cisco Prime Infrastructure and Collaboration products. He has deployed Cisco Prime Collaboration Manager at various customer sites to help customers monitor and troubleshoot their video infrastructure. In addition, he is part of the Network Operations Center team at Cisco Live events for six years. Shah joined Cisco in 1995 and was in the Technical Assistance Center team supporting various network management system products for more than six years.
Remember to use the rating system to let Tejas know if you have received an adequate response.
Tejas might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Wireless Mobility sub-community discussion forum shortly after the event. This event lasts through Sept 21, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

Raun, please see my responses inline:
Can you go over the licensing method with Prime Infrastructure 1.2 please?
Raun, you can check out the following link for ordering guide at
http://www.cisco.com/en/US/products/ps12239/products_data_sheets_list.html
I currently have NCS and do NOT currently have LMS. I know I can move to Prime Infrastructure through Cisco Product Upgrade Tool. However, what I am confused about is do I still have to buy LMS to have LMS functionality in Prime Infrastructure 1.2?
==> Not at all. The converged product will give you basic management capability for routers and switches that LMS provided in this release. Feature/Functionality will keep on growing with upcoming releases.
If not, do the licenses I transfer into Prime Infrastructure 1.2 from NCS also work for devices to work under LMS?
==> Licensing is different than NCS or LMS. You don't have to transfer the license. Each install of Prime Infrastructure will have a unique UID string on which the licenses are based. A new license will be applied to the product.
Mean, can my currently 350 licenses be used for AP's as in NCS and routers in the LMS portion of Prime Infrastructure 1.2?
==> I would recommend getting a total count of your wired and wireless devices and match the right SKU based on that.
Hope this helps.. Let me know if you have any further questions,
Tejas

Ask the Experts Live Chat - Home Hub 4

Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33

DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

ASK THE EXPERTS:Branch Office Wireless Strategies

With Jeevan Patil
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to ask how to consolidate your Wireless Branch Network Cisco subject matter expert Jeevan Patil. Mr. Jeevan Patil is a product manager for the Cisco Wireless Controller product portfolio. He has been involved with the wireless industry for over 12 years - since the first days of 802.11 becoming a standard through the evolution to 802.11n. Mr. Patil has been with Cisco for over 12 years. For the first 5 years he was a software engineer working on security, network management and wireless. In the past 7 years he has been the product manager on various initiatives such 802.11n standards, Access Points hardware, Client hardware, CCX, standalone (Autonomous) software, WLSE hardware and software and currently the product line manager on Wireless LAN Controllers.
Remember to use the rating system to let Jeevan know if you have received an adequate response.
Jeevan might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Other Wireless – Mobility Subjects discussion forum shortly after the event. This event lasts through August 12, 2011. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Nigel,
Please take a look at the "WAN Requirements" section from the following Flex7500 deployment guide:
http://www.cisco.com/en/US/products/ps11635/products_tech_note09186a0080b7f141.shtml
It is highly recommended that the minimum bandwidth restriction remains 128 kbps with the round trip latency no greater than 300 ms for data deployments and 100 ms for data + voice deployments. The maximum transmission unit (MTU) must be at least 500 bytes.
Deployment Type
WAN Bandwidth (Min)
WAN RTT Latency (Max)
Max APs per Branch
Max Clients per Branch
Data
128 kbps
300 ms
5
25
Data + Voice
128 kbps
100 ms
5
25
Data
128 kbps
1 sec
1
1
Monitor
128 kbps
2 sec
5
N/A
Data
1.44 Mbps
300 ms
50
1000
Data + Voice
1.44 Mbps
100 ms
50
1000
Data
1.44 Mbps
1 sec
50
1000
Monitor
1.44 Mbps
2 sec
50
N/A
Best Regards,
Jeevan

Ask the Expert: Installation, Operation, and Troubleshooting of RF Gateway 1 (RFGW1)

With Ron Hanson
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions from Cisco expert Ron Hanson about the RF Gateway 1 (RFGW1) including installation, operation, configuration, and troubleshooting.
Ron Hanson is a customer support engineer in the Technical Assistance Center, where he supports major RF Gateway 1 customers as part of the Service Providers Video team. He started working with the RF Gateway before its general release in 2008, and worked in the field on large Gateway deployments before joining product support. Hanson has been in the cable TV industry for 38 years. He previously spent 22 years at Scientific-Atlanta, which was acquired by Cisco in 2007. He holds two joint patents and is certified as a Cisco Optical Specialist.
Remember to use the rating system to let Ron know if you have received an adequate response.
Ron might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Service Provider sub-community discussion forum shortly after the event. This event lasts through Sept 7, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

Hi John,
Thanks for your reply. The process of moving a license to another gateway can be done by the customer on the web site named HESULE https://online.sciatl.com/license-it/. You will need the HOST ID which can be found on the SYSTEM/License management tab. The HOST ID is essentially the 7 digit serial number with all leading zeros removed.
Be sure to use Firefox when logging in. Entering your email is important because the new license will be sent back to this address.
In the License management tab, on the gateway you wish to remove the license from, record the 32 digit validation key number to the right of the license you wish to transfer.
Go to HESULE and start the transfer process. Hesule is very secure - therfore you must "prove" to Hesule the license has been removed from the first chassis. Hesule will issue you a new license with the license you wish to transfer removed. When you load this new license and new validation key will come up on the screen. Go back to Hesule and enter this key to prove the license has been removed. Hesule will then email you another new license containing the license you are transfering. Load this license on the new RFGW1 and the process is complete.
Yes I understand I said a lot. However, the process is described step by step on the Hesule site.
If you have any problems do not hesitate to contact me.
Thank you RON HANSON

Ask the Expert: FSPF Concepts and Troubleshooting in Cisco SAN Environments

            With Upinder Sujlana
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about FSPF, VSAN interaction, load balancing, and troubleshooting with Upinder Sujlana.
According to the FC-SW-2 standard, Fabric Shortest Path First (FSPF) is a link state path selection protocol. FSPF keeps track of the links on all switches in the fabric and associates a cost with each link. FSPF tracks the state of links on all switches in the fabric, associates a cost with each link in its database, and then chooses the path with a minimal cost. The cost associated with an interface can be administratively changed to implement the FSPF route selection. Upinder will discuss Cisco's implementation of FSPF.
Upinder Sujlana is a customer support engineer for Cisco's SAN TAC team based in San Jose, CA. He has worked in the TAC for the past five years with a focus on WAN technologies (L2TP, T1, T3, SCE 2K, 8K) and data center technologies such as MDS; Cisco Nexus 7000, 5000, and 2000; FCoE; and FC. Prior to joining the TAC, Upinder was a Java client-side programmer for an NMS startup company and then transitioned to network testing for a cloud company. He holds a master's degree in electrical engineering from Santa Clara University and has CCIE certification (no. 37318) in routing and switching. These days he is enthusiastic about Python programming.
Remember to use the rating system to let Upinder know if you have received an adequate response.
Upinder might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Data Center community, sub-community, Storage Networking discussion forum shortly after the event. This event lasts through March 14, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Evan,
You can use my favorite command as below to find out the cost and check what path traffic will take. Here is a example :
switch1# show fspf internal route vsan 2
FSPF Unicast Routes
VSAN     Number          Dest Domain          Route Cost          Next hops
1                   0x01(1)                    1000                  fc1/2
1                   0xEF(239)                  1000                  fc1/1
1                   0xED(238)                  2000                  fc1/1
                                                                     fc1/2
This shows the total cost of all links.
The next hop (238) has two interfaces. This indicates that both paths will be used during load sharing. Up to sixteen paths can be used by FSPF with a Cisco MDS 9000 Family switch.
http://www.cisco.com/en/US/products/ps5989/prod_troubleshooting_guide_chapter09186a008067a306.html#wp126591
HTH,
~upinder

Ask the Expert: Data Center Integrated Systems and Solutions

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about utilizing Cisco data center technology and solutions with subject matter expert Ramses Smeyers. Additionally, Ramses will answer questions about FlexPOD, vBlock, Unified Computing Systems, Nexus 2000/5000, SAP HANA, and VDI.
Ramses Smeyers is a technical leader in Cisco Technical Services, where he works in the Datacenter Solutions support team. His main job consists of supporting customers to implement and manage Cisco UCS, FlexPod, vBlock, VDI, and VXI infrastructures. He has a very strong background in computing, networking, and storage and has 10+ years of experience deploying enterprise and service provider data center solutions. Relevant certifications include VMware VCDX, Cisco CCIE Voice, CCIE Data Center, and RHCE.
Remember to use the rating system to let Ramses know if you have received an adequate response.
Because of the volume expected during this event, Ramses might not be able to answer every question. Remember that you can continue the conversation in the Data Center Community, under the subcommunity Unified Computing, shortly after the event. This event lasts through August 1, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Ramses,
I have dozen questions but will try to restrain myself and start with the most important ones :)
1. Can cables between IOM and FI be configured in a port-channel? Let me clarify what I"m trying to achieve: if I have only one chassis with only one B200M3 blade inside, will the 2208 IOM and FI6296 allow me to achieve more than 10Gbps throughput between the blade and the Nexus 5k? Of course, we are talking here about clean ethernet environment.
B200M3 --- IOM2208 --- 4 links --- FI6296 --- port-channel (4 links) --- Nexus5548
2. Is it possible to view/measure throughput for Fibre Channel interfaces?
3. Here is one about FlexPod: I know that in case of vBlock there is the company that delivers fully preconfigured system and offers one universal support point so customer don't have to call Cisco or VMware or storage supports separately. What I don't know is how it works for FlexPod. Before you answer that you are not sales guy, let me ask you more technical questions: Is FlexPod Cisco product or is NetApp product or this is just a concept developed by two companies that should be embraced by various Cisco/NetApp partners? As you obviously support Datacenter solutions, if customer/partner calls you with are FlexPod related problem, does it matter for you, from support side, if you are troubleshooting fully compliant FlexPod system or you'll provide same level of support even is the system is customized (not 100% FlexPod environment)?
4. When talking about vCenter, can you share your opinion about following: what is the most important reason to create the cluster and what will be the most important limitation?
5. I know that NetApp has feature called Rapid Clones that allows faster cloning than what vCenter offers. Any chance you can compare the two? I remember that NetApp option should be much faster but didn't understand what is actually happening during the cloning process and I'm hoping you can clarify this? Maybe a quick hint here: seems to me it will be helpful if I could understand the traffic path that is used in each case. Also, it will be nice to know if Vblock (i.e. EMC) offers similar feature and how it is called.
6. Can I connect Nexus 2000 to the FI6xxx?
7. Is vBlock utilizing Fabric Failover? Seems to me not and would like to hear your opinion why.
Thanks for providing us this opportunity to talk about this great topic.
Regards,
Tenaro

Ask the Expert: NGWC (3850/5760): Architecture and Deployment

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about NGWC (3850/5760): Architecture and Deployment.
Ask questions from Monday, April 13th, 2015 to Friday, April 24th, 2015
This Ask the Expert Session will cover questions spanning NGWC products (3850/5760) on Implementation and Deployment from the Wired and Wireless perspective. This will be more specific to Customer’s and Partners questions covering 3850/5760 configuration, Implementation and deployment.
Dhiresh Yadav is a customer support engineer in High-Touch Technical Services (HTTS) handling supporting Wireless and Network Management based Cisco products and is based in Bangalore. His areas of expertise include Cisco Wireless CUWN and NGWC Product line. He has over 7 years of industry experience working with large enterprise and service provider networks. He also holds CCNP (RS) and CCIE (DC-Written) and CCIE Wireless certification.
Naveen Venkateshaiah is working as a Customer support engineer in High-Touch Technical Services (HTTS) handling and supporting Lan-switching and Data center Products. His areas of expertise include Catalyst 3k,4k , 6500 , Nexus 7k Platform He has over 7 years of industry experience working with large Enterprise and Service Provider networks. He also holds CCNA, CCNP (RS) and CCDP-ARCH,CCIE-R&S Written, AWLANFE, LCSAWLAN Certification.
Find other https://supportforums.cisco.com/expert-corner/events.
**Ratings Encourage Participation! **
Please be sure to rate the Answers to Questions

Hi Dhiyadav,
thank you for your reply it cleared some doubts that were in my mind but i need your more support to guide me a converged access deployment which i am going to deploy within few days.
i have
2x5508 in HA as MC
30x3850 switches, and all will be used as MA(s) with multiple SPGs
2X5508 1:1 as an anchor controller
1xISE 1.3 for guest access
1xCPI for wireless mgmt and monitoring purpose
1xMSE3355 with wips and context aware licenses
200x cisco 3702i WAP
50x WSSI module for monitoring the channels
can you please put a light on the design and guide me that which are the best possible solutions to get this job done very smoothly.
i will also let you know about my proposed design scenario but for sure i need your recommendations as well :)
so,
i will use 2x5508 wlcs in HA as a MC which are AP-Count and HA licensed..
3850 switches will be MA and i ll configure SPGs per floor switches stacks
WAPs will join on these 3850 MAs base on each floor
i would have 2 ssid like employee and guest
i will configure them on each 3850 stack MA along with their SVIs for users access like (empolyee and guest ssid)
here my question is for guest ssid and its vlan... do i configure it here or on anchor controller???
i want ISE to be integrated with wireless for employee 802.1x and for guest web Auth. so, how i will integrate ISE with wireless. i mean weather i will integrate it anchor controller or with each 3850 MA???
between foreign and anchor controller i will use new mobility instead of old EOIP!!!
where shall place ISE in my network, in DMZ or with Core switch?
my target for guest users to do not have access to any corporate network sources ?
MSE:
can i use both wips and context aware on the single MSE box?
if yes, than what is the best practice for configuring them?
are each 3850 MA will be added in MSE?
WSSI module . will be used for monitoring purpose for wips and context aware profiles.
all access point will be worked in local mode for serving users access.
thank you

Ask the Expert: Global Site Selector Configuration and Troubleshooting

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about configuring and troubleshooting the Global Site Selector (GSS) with expert Swati Chopra.
GSS devices represent the next generation of application switches and global server load balancing (GSLB) appliances. Working together with the Cisco ACE Module and Cisco ACE 4710 appliance, these devices form an application-fluent networking solution that improves availability, acceleration, and security for data center applications.
The primary role of Cisco GSS is to implement the business continuance and disaster recovery policies of a business by optimizing and securing the Domain Name System (DNS) infrastructure of the data center. It does this by integrating with the DNS infrastructure and responding to the client DNS requests, thereby directing the client to the site that is best able to serve its needs.
Swati Chopra is a CCNA, CCNP, and VCP certified customer support engineer for content switching, covering technologies such as Cisco Application Control Engine, Cisco Wide Area Application Services, Global Site Selector, Cisco Content Services Switches, and Digital Media Suite. She has been with Cisco for more than three years and has worked with most of the high-end customers on content-related complex cases. She completed her master’s degree in finance, was heading an online education project in collaboration with e-Sylvan, and later moved to technical services because of her love for technology. She is actively involved with diverse Cisco initiatives such as Connected Women, WISE, and Cisco Career Connections and recently hosted a “Birds of Feather” table at Cisco’s Women of Impact conference.
Remember to use the rating system to let Swati know if you have received an adequate response.
Because of the volume expected during this event, Swati might not be able to answer every question. Remember that you can continue the conversation in the Data Center community under subcommunity Application Networking shortly after the event. This event lasts through April 25, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Sarah,
The load balancing mechanism for GSS requests is done via different methods. We can use these methods to define how the load is shared for different balance clauses within the same rule. The 6 methods we use are:
–round-robin—The GSS cycles through the list of answers that are available as requests are received. Each resource within an answer group is tried in turn. The GSS cycles through the list of answers, selecting the next answer in line for each request. This is the default.
eg: if we have 2 answers in answer group then GSS will provide them alternatively.
–least-loaded—The GSS selects an answer based on the load reported by each VIP in the answer group. The answer reporting the lightest load is chosen to respond to the request.The least-loaded option is available only for VIP-type answer groups that use a KAL-AP or Scripted keepalive, as they provide the GSS with detailed information on the SLB load and availability.
eg: if one answer has higher load than the other, than first answer will not be provided until its load goes down the other answers
–ordered—The GSS selects an answer from the list based on precedence; answers with a lower order number are tried first, while answers further down the list are tried only if preceding answers are unavailable to respond to the request.
for eg: answer with ordered number 1 will be provided first till it becomes unavailable. Once it is unavailable then answer with ordered list number 2 will be provided
–weighted-round-robin—The GSS cycles through the list of answers that are available as the requests are received, but sends requests to favored answers in a ratio determined by the weight value assigned to that resource.
eg: if one answer has more weight(80%) than the other answer(20%), then it will be used 8 times out of 10.
–hashed— When the GSS uses the hashed balance method, elements of the client's DNS proxy IP address and the requesting client's domain are extracted to create a unique value, referred to as a hash value. The unique hash value is attached to and used to identify a VIP that is chosen to serve the DNS query.
The use of hash values makes it possible to "stick" traffic from a particular requesting client to a specific VIP, ensuring that future requests from that client are routed to the same VIP. This type of continuity can be used to facilitate features, such as online shopping baskets, in which client-specific data is expected to persist even when client connectivity to a site is terminated or interrupted.
The GSS supports the following two hashed balance methods. You can apply one or both hashed balance methods to the specified answer group.
• By Source Address—The GSS selects the answer based on a hash value created from the source address of the request.
• By Domain Name—The GSS selects the answer based on a hash value created from the requested domain name.
for eg: a user using same source ip will get the same answer from GSS if we do source address hashing.
-DNS Race (Boomerang) Method-The GSS supports the DNS race (boomerang) method of proximity routing, which is a type of DNS resolution initiated by the GSS to load balance 2 to 20 sites.
The boomerang method is based on the concept that instantaneous proximity can be determined if a CRA within each data center sends an A-record (IP address) at the exact same time to the client's D-proxy. The DNS race method of DNS resolution gives all CRAs (Cisco content engines or content services switches) a chance at resolving a client request and allows for proximity to be determined without probing the client's D-proxy. The first A-record received by the D-proxy is, by default, considered to be the most proximate.
Use case is mainly with CRA's.
Hope this helps. Please feel free to revert if you have follow-up questions.
Thanks,
Swati

Reminder: Ask the Experts Session -- Jan. 21-25

This is a reminder that there will be an Ask the Experts session during the week of Jan. 21-25. Here's your chance to post questions about developing or deploying Java SE applications in the Solaris Operating System and get answers from engineers at Sun Microsystems who have lots of experience with the intersection of Java SE and Solaris. You can post your questions on the Sun Developer Network: Ask the Experts page (http://java.sun.com/developer/community/askxprt/) starting January 21.

Hi edort,
Thanks for the information
MJ

HP Expert Day - Sept. 20, '12: Your Chance to ASK THE EXPERTS!

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