Hp finger print sensor

Hp envy 15 j039tx notebook Pc
I have recently refreshed OS i.e windows 8.1, now i am running windows 8.0
The problem is that
1-Finger print sensor is not working, niether detecting the fingre, niether the led is blinking.
2-The hp simple pass is not offereing to register the fingre prints.
Troubleshooting steps performed:
a- unistalled and downloaded and intalled simple pass and validity fingerprint driver.
b-upgraded bios version.

Hello @masefc11 ,
Welcome to the HP Forums!
I understand you're unable to use your fingerprint scanner after refreshing your notebook.
Can you tell me which version of SimplePass you currently have installed? To do this you can click the Help icon and then click on About. The version should be listed below the HP SimplePass logo in the About window.
Try going through both of these documents for help with fingerprint readers in Windows 8:
Using HP SimplePass Fingerprint Reader (Windows 8)
Troubleshooting a Fingerprint Reader (Windows 8)
Let me know which version you have, and if either of those documents resolved the issue.
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Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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Hello Eng_MG
I see that you are having problems with the finger print reader on your HP computer.
I would suggest posting this message in the HP Commercial Forum as well. There will be more users with the same computer and programs. The link will take you to the board specific for your computer.
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How to use FInger Printer Sensor with HP Probook 440 G2

I have HP ProBook 440 G2 I am unable to set finger print sensor as the login to my device.

You need to install the HP client security Manager in order to configure and use the Fingerprint reader. Link: Your PC's download page does not list the software but the below link may work.Make sure to backup your data before proceedinghttp://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_141857_1#tab5Make sure to backup your data before proceeding

Is it possible to turn off the finger print sensor?

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Thanks for your fast reply!
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Finger print sensor

hi
i have hp probook 4535s, Using windows 7 home premium (but i changed from original windows home basic...) the finger print sensor is not working and i can`t connect to wireless internet. i have installed the driver but nothing.
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Your ProBook is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forum
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Help for finger print sensor

hello,
in my hp dv4 1502tu, finger print sensor is not working after formating my system. i have searched a lot in internet,but i cant able to find out the software of the particular sensor.
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Hi,
The validity sensor driver for your fingerprint reader is on the following link.
http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45217.exe
Digital Persona software can be downloaded from the link below.
http://ftp.hp.com/pub/softpaq/sp48001-48500/sp48018.exe
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DP-K
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****I don't work for HP****
Microsoft MVP - Windows Experience

Tecra M5: finger print sensor is not working properly since a drink was spilt into the keyboard

My finger print sensor is not working properly since a drink was spilt into the keyboard. When booting up, it automatically "fails" 5 times in a row (without any attempts to swipe a finger), then defaults to password entry to boot the machine's hard drive.
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Have you removed the fingerprint software? If yes check if in device manager is listed some unknown device. Please post the result.
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Hey there,
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This question was solved.
View Solution.

Hi:
I believe this driver from the dv7t-7000 will work as well as the security software to register your fingerprint.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-103013-1&cc=us&dlc=en&lc=en...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-117897-1&cc=us&dlc=en&lc=en...

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It was in warranty (one year) until it was opened.
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Solved!
Go to Solution.

Hi
Please try uninstalling the finger print drivers and reinstall same from the below link
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Hope This Helps
Cheers!!!
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Please reply with current Operating System of your PC. Thank You,GBL84Although I am an HP employee, I am speaking for myself and not for HP

, Finger print validity sensor not working probook 450 g2

i have downloaded the finger print validity sensor and intalled it ..till now it's not working and i cant even find it in sign in options

Hello @ess_elgiendii ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Even though this is a Commercial product, I would check is it enable biometric support.
Here is a link to troubleshoot the Fingerprint Reader software.
You have installed the incorrect version of software for your system. You will have to uninstall it and install this version.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Lenovo b570 biometric sensor(finger print reader)

I been having a problem lately with my integrated biometric reader (fingerprint scanner) since probably march or april at times it would either not register my print like i never swiped my finger on it or say it couldnt read it and it would take multiple times and now as of recently it has been stuck on Device suspended as shown below via the attached image the reader is now currently disconnected laptop after noticing some heat coming from the reader area I am a certified PC tech and would be able to replace this part if needed all i need is the part number for the reader but i will say this though this would be the second component to fail on my b570-1068AHU the first thing to fail was the dvd burner which i had to replace there was a problem with the SD card reader that corrected itself after running some updates I do want to know however if anyone else on here has had this same issue
Link to image
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules

hi Rikku-albhed,
I think you might be experiencing the same with the B560
on this article http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/B560-Finger-Print-issue/ta-p/894793
I'm not sure what OS you're running but here's the download link for your system
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT073117
You can give this a shot and see if it'll work.
Hope this helps,
Cheers!
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Finger print reader and windows 8.1

Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
Need to know steps to clear all the fingerprint drivers and software to start over, hopfully with know dirivers and software that works with Windows 8.1 64 bit.

Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
Once the restore point has been created. You will need to uninstall the previous drivers that you have installed for the finger print reader. I have included the steps below for uninstalling through Add and Remove Programs.
* From the Start screen type Add and Remove Programs
* Select Add and Remove Programs
* Once the list is populated look for anything like Validity driver, SimplePass, Finger Print Reader, or Biometric
* Right click on these options and select uninstall
After all the items have been uninstalled, please restart your computer. After the computer is fully back, please empty the trash.
The next step will be to install the Validty driver, and then the Fingerprint Reader software. I have included the links below for you.
'Validity Fingerprint Sensor Driver'
'AuthenTec Fingerprint Sensor Driver'
Please let me know if you are able to use the Fingerprint reader after this, thank you.
I worked on behalf of HP

Finger Print Scanner is not working after downloading new SimplePass

I upgraded my laptop ENVY dv6 to windows 8.1 and downloaded the compatible simplepass. I installed it and tried to start using it. When i had to swipe my finger for it to register my fingerprint and start using it, the finger scanner is not turning on and is not working.
How do i fix this?
Thank You

my finger print scanner is also not working and detecting the sensor also... can u people suggest to solve my problem.
best regards
karim

Hp finger print sensor

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