HP Folio 9470m USB 3 issues

My Folio 9470m does not reconise my Toshiba PA5128 16GB USB 3 drive on any USB port.
I have uninstalled all USB controllers and windows has reinstalled with no luck. Little blue light flashes for a couple of seconds when first plugged in then nothing. Device manager can see the device but says no driver is installed.
Have updated the USB 3 controller. No luck.
USB drive does work on other pc's
Ideas?
This question was solved.
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Fireone2 wrote:
Yes another USB 3 drive does work. Still strange mine works on other pc's but not this one. As mentioned above it's a Toshiba PA5128 16GB.
Thanks.
OK.
Then you need to use Toshiba's propietary utility to return the device to its default FAT32 state.
Otherwise, this is the end of the troubleshooting trail.
Your Folio's USB ports are OK.
That part number that you supplied is a no go. There are some that are close in number, but not quite.
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2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

Folio 9470m usb port failures

Has anyone else using this laptop model experienced issues with console cable connections? I am finding that a serial console session to a given appliance that I am configuring might last me one minute if I'm lucky, or might freeze after a few seconds. The only way I have found to address this is to reboot my laptop. This is really not ideal when i am stuck in a freezing cold datacentre and am working to time constraints. Plugging in the power helps (but not always) though this is far from ideal - what is the point of having a laptop that you can carry into a datacentre if it needs to be plugged into a power source before it works properly?! Any advice would be hugely appreciated.

Hello LadyBeader,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that half of the USB ports on your computer are not responsive to USB devices, and I would be happy to guide you towards a resolution! To begin, I will need to ask you a few questions:
What is the Product and Model Number of your desktop computer?
What version of Windows do you have installed on your computer?
Has your computer completed all of its important Windows Updates?
Have you updated your HP drivers using the HP Support Assistant?
Is this an on-going, or recent issue?
When you look in the Device Manager, how many devices do you see under the "Universal Serial BUs controllers"?
Have you tried plugging in different USB devices (thumb drive or smart phone) into the two ports with known issues?
In the meantime, I recommend following this document on Troubleshooting USB Connections (Windows 7). This should help in returning functional recognition of your USB devices to your computer's USB ports.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Elitebook Folio 9470m - how to create recovery USB in preinstalled Win7?

Hi, this will be my first post here, so please be gentle
I have a new, pretty HP Elitebook Folio 9470m for testing - it came with preinstalled Windows 7 OS. I wanted to check some things, play around with it and as a cautious user I wanted to create a recovery media first. I have a 65GB flash drive which I've previously used as a recovery media for other notebooks and (as this model doesn't have a CD/DVD drive) I wanted to use it this time as well.
First I searched the web to find out how to create a recovery USB for this laptop but HP website gave me the info to use Recovery Manager which I don't have installed on this notebook - when I search for "recovery" I get something like "Create HP recovery CD". And when I try to use this I get an error regarding no writable media (even thou the flash drive is connected).
I stumbled upon a tip to F11 the laptop before boot, but I don't get the Recovery Manager either.
Should I download it and install from somewhere or is there another way to create the recovery stick for this notebook?
This question was solved.
View Solution.

Hi Neith,
You can use the HP Recovery Flash Disk utility for Windows 7. There is more information about the utility on this HP web document.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Windows 8 (64-bit) Recovery USB for Folio 9470m

Hi
I received a new HP Elitebook Folio 9470m with Windows 8 (64-bit) pre-installed recently.
I have a 13Gb HP_Recovery partition which has 2Gb of free space but I would rather that partition was better utilised for my data and documents.
Basically, I want to format the HP_Recovery partition so I can use the 13Gb, but before I do that I want to make sure I have an OS install image that I can use if necessary at a later date.
I have no HP Recovery Manager software installed and there isn't a version for Windows 8 that I could find\download. I couldn't find one for Windows 7 (64-bit) but I'm not even sure that that version would work?
I saw a suggestion that pressing F11 at boot will enter the HP Recovery tool but when I tried this nothing happened.
How can I create a USB Windows 8 (64-bit) install image?
Thanks in advance
Steve

Hello kitkat915,
Try with the basic driver with the following steps:
1. Download the next driver to the windows desktop >> ljP1000_P1500-HB-pnp-win64-en.exe [1/1, 3.54M]
2. Once downloaded in the desktop right click the driver file and select Properties.
3. Click on Compatibility tab.
4. Check the box where it says "Run this program in compatibility mode for:"
5. In the dropdown option select "Windows 7"
6. And in Privilege Level check the box where it says "Run this program as an administrator"
7. Now click on Apply and OK buttons to close the Properties window.
8. Then start the instalation, double click the driver file "ljP1000_P1500-HB-pnp-win64-en"
It may look like the next screenshot:
Spoiler (Highlight to read)
Hope these steps helps you
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* Click on the button Accepted Solution if the question is answered.
Regards,
ferRX.

Hp folio 9470m video

I am having two video problems with my year old HP Folio 9470m running Windows 8.1.
1. On occasion, when I am using it a column of pixels about 1/2 inch from the left side of the screen seems to duplicate another column of pixels elsewhere on the screen.
2. Again on occasion, the random rows on the screen start to jitter from side to side about 10 pixels.
If anyone has any ideas, left me know.

Hi @jbstcyr,
Your Folio 9470m is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum. That being said it does sound like a hardware issue you are experiencing. I would suggest that you contact HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP EliteBook Folio 9470m Ultrabook - Flash Cache - Flash Cache

I'm trying to deploy Windows 7 x86 SP1 to an HP EliteBook Folio 9470m Ultrabook with Flash Cache.
I'm using MDT 2010 U1 and running the deployment from USB-media.
Reading the BDD.LOG I can see: "LTI applying image G:\Deploy\Operating Systems\W7 x86 Ent 007\7.wim using SETUP.EXE" and after 18 min "Setup completed successfully." and "LTIApply processing completed successfully." After LTICopyscripts, ZTIConfigure,
ZTIDrivers and ZTINextPhase the computer reboots and I'm getting "Windows boot manager 0xc000000f An error occured while attempting to read the boot configuration data".
When I'm looking at the Boot Config with BCDEDIT.EXE I can see boot manager points at the Flash Cache installed in the machine:
HarddiskVolume3 is the Flash Cache (output from diskpart, list vol):
I've tried to read setupact.log but can't find whats going wrong.
How to handle computers with Flash Cache in deployment with MDT?

Machines with more than one physical disk are difficult to deploy to arbitrary disks using technologies like MDT and/or SCCM OSD.
By default you can configure MDT and/or OSD to deploy a task sequence to a specific disk index like Disk(0), but trying to add intelligence to change the target disk is non trivial.
For MDT litetouch you can write a script to change the target disk during the task sequence execution by modifying the OSDDiskIndex variable. So in this example, you could create a script to select the first disk that is larger than 50GB.
Otherwise you are left to deploy to the 1st disk enumerated by the system, which in this case can be the ssd cache disk.
I have written a utility to help modify the OSDDiskIndex using a script.
http://keithga.wordpress.com/2013/09/18/ztiselectbootdisk-wsf/
In the example above I would add the script just before the "format and partition" step in the TAsk sequence. Set a WMI condition for the model of the HP, then add the following to the CS.ini:
[Settings]
Properties=OSBootDiskOverrideWQL
[default]
OSBootDiskOverrideWQL = WHERE Size < 53687091200 and InterfaceType = 'IDE' and MediaType != 'Removable Media'
Keith Garner - Principal Consultant [owner] -
http://DeploymentLive.com

BIOS password reset Folio 9470m

HI, can you advice, I have new Folio 9470m, created nice BIOS password, lost sticky note and after 3 days I cannot get in :-( It does not show me any code after 5 failed attempts. Many thanks. V.

Hello Vladob,
Your EliteBook is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forum
Good luck!
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Mobile broadband (un2430) not working with Windows 10 on Folio 9470m

I have had Windows 10 installed on my HP Folio 9470m since October last year (insider program). One thing that I never been able to get to work is the mobile broadband device (un2430). It simply says "Radio off". All attempts to re-install driver (which shows as "working"), disable/enable the device etc etc just leads to same result, that the "Radio is off".I googled this a couple of times and found that other users have the same problem. Also colleagues of mine with same model has also the same problem. It works just fine under Windows 8.1. Anyone has a workaround? I was really disappointed when W10 was released that HP did not update the drivers-page with W10 drivers:http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5271102 How can I find out when/if HP will release W10 drivers, including support for mobile broadband, for the HP Folio 9470m?

Thank you for your reply. I've tryed several SIM cards, and arrived to the conclusion that it doesn't work with portuguese operator TMN (all the SIM i've tried from TMN lead to the same result)!
I guess that there is some misconfiguration on WM config files. I found one xml with default configuration for worldwide carriers, and maybe it is possible to change some of those parameters to make it work... I just don't know wich one!
Maybe I'll have some luck, of someone reading this, and that is able to give me a tip to solve the problem.
The SIM card just work well on a 3G usb stick, or even in a celular phone!
Thank you again.

Driver update for Win 7 USB issue on nVidia chipset systems now available

This patch is needed for the TouchSmart 600 AIO Desktop series if you haven't installed it.
http://h30434.www3.hp.com/t5/Lockups-Freezes-Hangs/Driver-update-for-Win7-USB-issue-on-nVidia-chipse...

The update is not part of the desktop Win7 update disc from MS or HP - Microsoft has not yet integrated it into Win7, and it is not yet available on Windows Update (it is likely to hit there sometime in January). It was available too late to get it out on HP Update before the holiday break. I don't believe there have been any rolls to the Win7 upgrade disks. I do recommend (while still on Vista) running HP Update and installing all applicable updates - PRIOR to doing the Win7 upgrade. Also - I'd double check the drivers page for your system for any Vista updates as well, best to do any driver/BIOS/Video BIOS updates prior to the Win7 upgrade process. I know that some of them were created before Windows 7 was out - and may not want to install if it sees the newer OS.
As to the fix - this could manifest itself in many ways - but essentially - this resolves system flakyness with USB devices attached . Some internal devices (card readers, touchscreens, some Wireless LAN interfaces) connect via USB - so they could be affected, even if you haven't hooked up anything to your system externally.
Not sure just what problems you were experiencing, so can't say this was the cause (and will be the fix) - but if it applies to your system - I'd definitely give it a shot. I checked a couple of systems that had this update - I see it now on the software drivers and update page for them, so it looks like it rolled out OK.
Happy Holidays...
-DM (an HP employee, but the time and comments here are my own, not my employers)
-DM (HP Retiree)
NOTE: If this helps you or solved your problem - please say thanks by clicking the white kudos star on the left.
If you think this would also help others, please mark 'Accept as Solution' to help them find it easier.

24" iMac USB issue

Recently my 4-yr-old 24" iMac has been having USB issues. The only peripherals it will see are the mouse and keyboard (and a printer if it is plugged into the keyboard). Nothing else plugged into the USB ports is recognized - no iPhone, no printer, no hub, nothing. The built-in iSight camera and Bluetooth have also disappeared, and I know they are USB related as well. Genius bar says $450 for new logicboard. I can't find my AHT disk
The USB ports all seem to work with the mouse and keyboard. Any other suggestions? (I have reset PMU.)

Try resetting the SMC, if it doesn't work the first time do it 2-3x. Also try doing a PRAM reset.
_SMC RESET_
• Shut down the computer.
• Unplug the computer's power cord and all peripherals.
• Press and hold the power button for 5 seconds.
• Release the power button.
• Attach the computers power cable.
• Press the power button to turn on the computer.
_PRAM RESET_
• Shut down the computer.
• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
• Hold the keys down until the computer restarts and you hear the startup sound for the second time.
• Release the keys.
Roger

Usb issues on a215

i downloaded the BIOS update to fix the screen going black issue, but now i'm having horrible USB issues.
1. a drive i've used for 3 years can't be recognized by the laptop, no matter what port i put it into.
2. i keep getting that "connection tone" noise as if things are being plugged and unplugged, but i'm not doing anything.
is there an update for this problem? i must admit i've had usb issues w/this laptop forever.

Hi,
So, I suggest you if you have something attached to your USB Ports, then remove it and try to boot your machine up. Remove EVERY
This should help you out.
If you got no success, then try following:
1. Remove your battery and remove AC.
2. Remove EVERTHING attached to your USB ports
3. Put the battery in the machine back and connect AC
4. Try to boot, it would be better to boot in safe mode (accessible through pressing F8 before windows is booting up)
In case of no success, give some feedback, maybe I or other users can give you then more hints.
Greets

Macbook Pro USB issue

Hi All;
I saw lots of discussions about USB problem of Macbook Pro, and i tried maybe all suggestions, i couldnt solve USB issue
I bought my Macbook Pro 13 inc, 500 GB, i5, OS X Lion, 2 days ago and this is my first Mac ...
I cant see my external disk (Philips), Samsung Galaxy S by using USB ports (i tried both USB enterances, but not working).
I checked my Hardware by Apple Hardware Test (extended test done) and it says 'No trouble found'
I checked Utilities and USB devices are not written in the list, only 500 GB SATA disk shown.
I uploaded MacFuse-Tuxera and ntfs-3g-2010 softwares for using USB devices but i cant solve the problem too...
My USB devices are not shown in desktop and utilities lists
How can i solve this problem, my devices work in Windows 7 - PC as usual, but in Macbook Pro, they dont work, please support me. I dont think that it can be hardware problem, Mac is new and devices are ok. Operating systems are different only.
Thanks, Regards.

I solved the problem about Samsung Galaxy S, now i can connect it by changing settings of GALAXY S.
Settings>Applications>Development
Than i plug phone to MAC and now i can see my phone on desktop
I checked my PHILIPS external disk, unfortunatelly it is produced for only Windows operating systems, so i cant use it anymore
My MAC has no USB problem, i can use my 3G USB device too, only Philips external disk failed.
Thanks for your support...

Mac Pro USB issue

I have a weird situation. I have a Mac Pro 8 core 3.0Ghz with 13GB RAM, 4 SATA internal drives, 2 USB external 500 Western Digital Drives. I use bay one of the sata for OSX Tiger and Bay 2 for OSX Leopard (both purchased versions). The problem is when I'm in Tiger the USB drives have a through put of about 3MB and when booted in Leopard they have a through put of about 24MB. I can only guess that it's a driver problem, but I haven't been able to find anything about the fix. I did find that the WD USB Drives have a problem with speed. These WD drives are USB and SATA. When using them as SATA drives they work fine on both versions of OSX. The problem is I need the SATA connections for other drives and just want to use the WD drives as backup. Has anyone got any ideas why the drives perform normally under Leopard and not under Tiger?

Hi southwos,
That certainly is a strange one...
I have heard of several USB issues pertaining to tiger updates, noteably, 10.4.11. It would seem some USB drivers were updated to fix several bugs, but inadvertantly, caused others. The solution it seems, is to rollback to 10.4.9.
The symptoms of this 'unexpected feature' (sic) are that some USB devices seem to operate at USB1.1 speeds.
This only affects a small number of devices, and its the chipsets in said devices that have the conflict.
Certainly hope i have been of help
Cheers
Bryza

Lion = lackluster, USB issues

I'm very disappointed in Lion. With the exception of a few new features, it's useless and I'm shocked that Apple would publish a product like this. I've wasted $30. I never thought I would say anything like that about an Apple product. Up until now, I've never had any issues with any of the OS's.
Ever since I installed Lion, I've had USB issues. I plug something in and it doesn't work. Specifically, my iPhone, my flash drive and my USB 2.0 card reader. This is all equipment that worked flawlessly prior to the installation.
I've tried all the remedies: restart, plug and unplug the devices, tested the hub, plug and unplug from the iMac itself. Any suggestions?

I haven't heard that reported as a bug in Lion.
Have you tried an SMC reset?
Reset PRAM first.

HP Folio 9470m mSata as second storage

Hello,
mSata as second hard drive for HP Folio 9470m:
I currently have HP Folio 9470m that has 180GB SSD, there is an empty slot for mSata drive. I am running out of disk space, can I simply purchase mSata drive, install, and perhaps configure the BIOS to enable the second mSata drive functioning as second drive (mentioned in this Anantech article below)?
http://www.anandtech.com/show/6852/hp-elitebook-folio-9470m-ultrabook-review-ultrabooks-in-enterpris...
Which part to purchase?
If this is possible, does it have to be a specific mSata as indicated in the service manual? May I simply purchase mSata out in the Amazon that has more or less same spec such as:
http://www.amazon.com/Crucial-MX200-250GB-mSATA-Internal/dp/B00RQA6LFA/ref=dp_ob_title_ce
Thank you so much for HP Support,
Len

lra.
Description Spare part number
256-GB mSATA drive 702866-001
32-GB mSATA drive 702867-001
24-GB mSATA drive 702868-001
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Your manual here.
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=527199...
Other info can be found here.
http://h20464.www2.hp.com/index.html
REO
HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
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HP Folio 9470m USB 3 issues

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