HP G62-347NR Multitouch pinch zoom

I just bought my G62 laptop, but I can't seem to use the zoom in/out function on the touch pad. I opened up Synaptics settings and it says that PInch Zoom is enabled (it is checked) but I can't zoom in/out in my web browser when I pinch the touchpad. Please help!

Right Click on Synaptic icon in system tray...It will give you below option, Uncheck 'Disable Gesture' and check....
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    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
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    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
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