HP G62-348CA number keys and arrow keys not working

Good day Experts! Can someone help me fix my laptop? I got G62-348CA unit. only number 5 and 6 in my number keys are working and also arrow keys down and right are not functioning. at first it was built with windows 7 home premium 64bit but then i have to reformat my laptop with windows 7 ultimate but i dont have available 64bit so i install 32bit of the OS. before i install the OS, number keys and arrow keys are working fine but after I reformat my laptop with ultimate 32bit, the said keys are not working. please guys help me. im having trouble with my unit and i dont know what to do. its pretty bad i dont have any idea. all the best with you guys and i'm hoping for your fast and kind response. thank you!

Because the operating system does not affect the keyboard in that way . .. If the operating system has issues it would switch keys or assign wrong characters.
I have replaced over 200 keyboards because of such issues

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