HP G62-455TX Graphic Card malfunctioning

Problem is the laptop screen flickered and went off several times, displaying error message that AMD crashed. I reinstalled the drivers replacing the older with the older version and then with the latest version given on the website.
But in both cases, the laptop screen totally went blank not even showing the BIOS screen. I connected it to the external monitor to get the output. It shows a bluescreen dead screen and restarts. However, it boots up on the safe mode (but on a external monitor).
However, The laptop screen is off blank throughout.
I tried booting it up with Linux-Fedora 20 XFCE, but it gave error in loading Radeon graphic card, and it did not even boot up.
The laptop has the following specs:-
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c02715249&lc=en&jumpid=reg_r1002_uk...
Hardware
Product Name G62-455TX Product Number XV925PA Microprocessor 2.53 GHz Intel Core i3-380M Processor Microprocessor Cache 3 MB L3 cache Memory 3 GB DDR3 (1 x 1024 MB + 1 x 2048 MB) Memory Max Supports up to 8 GB DDR3 memory Video Graphics ATI Mobility Radeon HD 6370 Graphics (1 GB DDR3 dedicated) Display 39.6 cm (15.6") diagonal High-Definition LED HP BrightView Display (1366 x 768) Hard Drive 320 GB SATA (5400 rpm) Multimedia Drive SATA optical drive: LightScribe SuperMulti DVD±R/RW with Double Layer Support Network Card Integrated 10/100BASE-T Ethernet LAN Wireless Connectivity Bluetooth wireless networking
802.11 b/g/n Sound Altec Lansing speakers Keyboard 101 key compatible, Full size keyboard with One touch launch keys and Action keys Pointing Device Touch Pad with integrated On/Off button and 2-way scroll pad support PC Card Slots 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro or xD Picture cards External Ports
1 VGA port
1 stereo headphone-out
1 microphone-in
3 USB 2.0 ports
1 RJ45 ethernet port
Dimensions 37.4 x 24.6 x 3.18 cm Weight Starting at 2.50 kg Power 90 W AC Power Adapter
6-cell Lithium-Ion (Li-Ion) battery What's In The Box Webcam with Integrated Microphone (VGA)
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Hi @Rock997 ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that the display flickered several times and then displayed a black or blank screen. You connected an external monitor and on startup a blue screen displays and restarts.
You tried booting into Safe mode but nothing displays on the external monitor. Notebook display remains blank.
You tried booting with LInux but it also gave the graphic card error.
Here is a link to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot to assist you.
Here is the HP G62 Notebook PC Maintenance and Service Guide. You will notice there is no recommended replacement graphic cards.
You would need to replace the motherboard or system board.
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

G62-b45em problem with graphic card

First of all, my english is not so good, sorry about that.
I'm using Windows 8.
I have a problem with my graphic card, it just wont start. I mean the ATI Radeon, you can see here witch exactly.
I downloaded the driver from this page, but I think it wont match.
Here is also a screenshot with the error that i found in Device Manager. If you need more information that i can provide to you just tell me.
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Hello Nocar. I understand you're having some trouble getting your video driver to work properly in Windows 8.
This error means that the device cannot start due to not having the proper driver. I searched and there does not seem to be an official driver for this hardware. However, a lot of users have reported success with installing the Windows 7 drivers in compatibility mode. You should take a look at this thread which a colleague of mine posted. It covers a possible fix for getting switchable graphics to work in Windows 8.
I hope the thread is helpful. Let me know the result.
Have a great afternoon!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Replacing Intel hd Graphics card with ATI Radeon Graphics card

Hi, I am using an hp G62 b51SI notebook with an intel hd graphics card. However, am thinking of changing it or supplementing it with an ATI Radeon Graphics card for increased gamiing performance. Is it possible to do so?
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Hi:
Below is the link to the service manual for your notebook.
http://h10032.www1.hp.com/ctg/Manual/c02542102.pdf
The supported motherboards with HP part numbers can be found in chapter 3.

Blac kscreen after windows logo - broken graphics card?

Model: HP Notebook PC G62-b41EO
Product: XX509EA
Windows 7 Ultimate (Originally Windows 7 Home Premium)
While editing a video for YouTube, I got a bluescreen and my notebook PC shut down. When I restarted it everything was normal, until Windows had loaded, and after that everything went black.
I am almost certain that this is a graphics card problem:
* When I disable the graphics driver in the Windows Device Manager I can start the computer normally.
* In the device manager I get an error message on the GPU, saying that it couldn't boot because it isn't functioning properly.
The graphics card is an ATI Mobility Radeon HD 5470 Graphics (switchable)
I tried several things, nothing has worked:
* Updated graphics driver
* Did a system restore, reinstalled operating system
* Did a system check in startup options
* Did a hard reset
* Connected an external display, this caused another bluescreen.
My guess is that the graphics card just had enough and died. My 1 year warranty period is over. What can I do?
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The only fix is a new motherboard or have the motherboard repaired.
This ebay seller is an example of the services that are out there. You can save quite a bit if you can remove the motherboard from the chassis:
http://www.ebay.com/itm/Hp-Compaq-g72-g71-g62-g61-cq72-cq71-cq62-cq61-Amd-Motherboard-Repair-Service...

Graphic Card Upgrade for HP-Pavilion dv6t-7000

Hello. I have the HP Pavlilion dv6t-7000 with the NVIDIA GT650M 1GB grpahics card. Now because of my work, i need to extends my graphic card memory. So I want to ask if my laptop is possible to upgrade to GT650M 2GB card.
My product number is A5F74AV. And my wannary is end on 8/24/2013.
And this laptop is a gift of my aunt from USA, and I'm living in Viet Nam now. So if yes, can HP Vietnam do the upgrade for me? My aunt's family is very busy so I can't resend my laptop and ask them to return to you.
Thank you very much!

Hi:
The only way to upgrade the video card in your notebook is to replace the entire motherboard which would cost as much as buying a new notebook with better graphics.
If you had HP do the upgrade, it would probably cost more than buying 2 notebooks with better graphics than yours.

Is it possible to upgrade/add a graphics card to a Pavilion dv7-7000 laptop?

I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
I am currently running Windows 7 Home Premium SP1 (64-bit).
Any other specifications can be found here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
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YoureInMySpot wrote:
I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
I am currently running Windows 7 Home Premium SP1 (64-bit).
Any other specifications can be found here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
Hi,
You can't add a dedicated graphics card to the system like this. The vga is soldered to the board so no way you can just plug it in like on a desktop. However, you can buy a new motherboard with the dedicated graphics card on it. It also requires a new heat sink.
Manual: http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf
You need a 682040-001 board plus 682061-001 heat sink to have a dedicated graphics card on your laptop. Have a look on ebay for the part numbers.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

Is it possible to upgrade/add a graphics card to a Hp Envy dv7 dv7-7243cl laptop

I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Envy dv7 dv7-7243c laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Envy dv7 dv7-7243cl Entertainment Notebook.
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You're very welcome.
I am not a PC repair tech by trade or training.
Other than the replacement motherboard, and fan and heatsink combination, I wouldn't know if any other parts are required.
The parts you need are listed in chapter 3 of the service manual with the part numbers.
I also don't know if the boards come with the windows 8 product key included in the BIOS.
There may be multiple motherboards listed, so make sure you get the right one.
Same for the fan and heatsink.

How to backup files onto external hard drive if my MacBook's graphics card is broken?

Hello,
I have a 15" 2012 Macbook pro with 2gb of ram, i7 processor, and a 250 gb Hard drive. In the middle of using my computer, the screen went black. Upon rebooting the computer, I noticed gray and white horizontal lines running across the screen, but I was still able to see the apple logo and loading indicator in the background. As soon as the login screen appeared, the screen went black again.
Genius Bar Diagnosis:
A few days later I took my computer to the apple store to have them diagnose the computer to determine if the hard drive was corrupt or if it was just a display issue. They found that the hard drive was still functioning properly, so no information was lost. The problem was that the graphics card needed to be replaced. So they offered to ship my laptop to an Apple repair facility in Houston, Texas (nearest one to me) and replace the graphics card, as well as any other parts that seemed to be damaged, for a flat rate of about $315. They recommended that I back up my hard drive just in case they found an issue with it (despite nothing showing up in the diagnosis at the genius bar) because the technicians at the repair facility will just swap it out for a new one.
My dilemma:
The employee at the genius bar gave me a list of Apple Authorized Service Providers that could help transfer the data from my macbook's hard drive to an external hard drive. I got a quote from them for $150, plus I would have to pay for a new external hard drive because my other one is full. In an effort to save money, I want to see if there is a cheaper way for me to backup the hard drive by myself. I have a pc laptop that still works fine, so I have been using that since my MacBook Pro died on me. Is there any way I could use that other computer to somehow backup my macbook's hard drive? Or would I need another mac to do the transfer? I have looked into buying a hard drive sled, but I don't know how those work, and I may not have all of the right equipment for it. If that is something I have the right tools for, and it's cheaper after buying all the accessories, then I would much rather go that route than taking it in to get serviced at an AASP store. Please help!
I'll give good ratings to those who give me useful advice.
Thanks,
Matt

Hello mafrerichs and welcome to Apple Support Communities,
Simplest way is to use Target Disk mode:
How to use and troubleshoot FireWire target disk mode - Apple Support
and hook to another Mac and use CCC or SuperDuper and clone your HD to another drive.
You could also pull the drive out of your MBP and use an external USB case or SATA - USB dongle to hook it to another Mac.
"MacBook Pro (15-inch Late 2011),... have a 15" 2012 Macbook pro with 2gb of ram, i7 processor"
That's a little confusing?

I am running Photoshop CC 2014 on Windows 8.1 with an AMD quad core processor and AMD E1-2100 APU with AMD Radeon HD 8210 Graphics Card. I have installed the latest driver version 13.152.0.0. When I activate puppet warp, the mesh appears over the image an

I am running Photoshop CC 2014 on Windows 8.1 with an AMD quad core processor and AMD E1-2100 APU with AMD Radeon HD 8210 Graphics Card. I have installed the latest driver version 13.152.0.0. When I activate puppet warp, the mesh appears over the image and I can place the first pin. However, when I go to add the second pin, Photoshop crashes. I have tried with on a new, blank file, with just a few lines on it, but, as soon as I place the first pin, the image disappears, and then, as soon as I click anywhere else in the image, Photoshop crashes. I have followed all the online advice about settings under the Preferences/Performance interface, but nothing fixes the problem. Can anyone please help?

BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

NVidia Settings for Two Different Graphics Cards?

I just built a new system for video editing with Adobe CC 2014 including both the Quadro K4000 AND the GeForce GTX780 DirectCU II OC graphics cards. I was wondering what are the best settings in the NVidia control panel for apps such as Premiere Pro, After Effects, Speedgrade, Encore, etc. I see that there are global settings and app specific settings.
One question I have concerns the CUDA cores. Should I select one graphics card over the other or use the global (all) setting? How does that work? For CUDA, if I select Global, does the system decide automatically which card to use or does it combine the CUDA cores of both cards?? Seems like an important distinction.
Also, I have two monitors: ASUS PA279 (2560x1440) and a JVC PS-420W (1920x1080) How should these be connected to the computer for best performance and picture quality? Should I use DVI or HDMI connections?
And, of course, the Quadro K4200 just appeared on the market, which offers almost double the CUDA cores and 4 GB RAM instead of 3 GB on the K4000. Should I return the K4000 and replace with the K4200? price difference not much.
The rest of my system includes:
Processor - Intel i7-4930k 6-core 3.4 GHz
Motherboard - ASUS P9X79-E WS
RAM - Corsair Dominator 2133 DDR3 64 GB
System drive - Intel SSD 530 Series 240 GB
Storage - WD Black 16TB (4x4TB) RAID 0
UPDATE - I wrote to PNY because it's their Quadro K4000 card, and this was their reply to me:
Hi Alex,
Thank you very much for using our NVIDIA Quadro by PNY professional graphics boards, and for contacting PNY Quadro Support.
Our NVIDIA Quadro K4000 is an excellent choice for supporting Adobe Creative Cloud 2014 for video editing.
Forgive me, but we do not recommend installing Quadro and GeForce graphics boards together in the same configuration. That does not mean that you cannot do it, and honestly, in Windows 7, it may actually be OK to have both cards installed (each with its own driver), but we still do not recommend it, and do not support it.
Furthermore, I support Quadro products only, not GeForce products, so I do not have a lot more to say about the GeForce card, other than to say that GeForce cards are intended for use supporting games and home use, while Quadro graphics boards are intended for use in workstations, supporting professional applications such as Adobe Creative Cloud 2014.
I recommend installing the Quadro K4000 into the primary (top) PCIe x16 slot, and to install the latest ODE graphics driver for it:
http://www.nvidia.com/download/driverResults.aspx/77637/en-us
I recommend using the default settings in NVIDIA control panel. The system will use the card in the primary slot. While Adobe CC applications are multi-GPU aware, and designed to automatically use the second GPU to improve performance, I feel more confident that you will see a benefit by using a second Quadro card in the secondary PCIe slot. I do not know whether Adobe CC will use the GeForce GPU to boost performance, or not (as again, this is not supported or recommended).
For the Asus PA279, I recommend using a DisplayPort (DP) 1.2 cable (or perhaps a dual-link DVI cable) to connect it to the K4000. I recommend using a single-link DVI cable (or perhaps a DisplayPort to HDMI adapter, together with an HDMI cable) to connect the JVC PS-420W to the K4000.
Message was edited by: Alex DeJesus

What a stubborn machine! Whenever I set the CUDA setting to GTX780 and hit 'Apply' it would jump back to the Quadro. Even after changing the Global setting to the GTX780 and back to Premiere it would do that. After a few times, it finally changed to what I wanted. Now Premiere, AE and Speedgrade are set to GTX780 for CUDA. However, there is a graph that shows GPU Utilization and it shows the Quadro still doing the brunt of the work - about 50-60% compared to the GTX at 5-8%. I suppose that's a different setting I need to change?
I had both monitors connected to the Quadro. I just put the 2nd display on the GTX. Does it matter? And does it matter what connector type - HDMI, DVI, etc.?
I set the BIOS to Gen 3 for the slots that the GPUs are in. And enabled 'Above 4G Decoding'. That Quadro is a PCI E 2.0 card. I see a 'little bit' of performance improvement playing back 3 layers of video with effects Magic Bullet Looks and different blending modes. It does not like the Neat Video noise reducer and some of the other effects, though. Still pretty crippled. Maybe a hard drive issue? I've got a 4 x 4 TB RAID 0 WD Black series on the onboard controller. 64 GB RAM is plenty.

Hi team, this is all about Graphic card problem

Hi team, just wanna tell you this problem if you can help me to fix this.. i buy a brand new video card, but this HP mt 3300 i3 is just a gift from my friend but its already slightly use. getting a problem on graphics card settings, the on board vga is always detected but my graphic card is not. i already change the bios settings, enable and disable something, but nothing happens, this graphic card is working on other pc's but on mine is not. please help me about this issue. thank you so much HP team

please help me about this. thank you

The Crew –Racing with Your Coolest MSI Gaming Motherboard and Graphics Card

Most gaming fans are crazy about racing games, and there is a new game title just launched to fulfill gamers’ dream. We want to share with you the experience from Taiwan user who assembles a rig with a brand new MSI Z97 Gaming 5 motherboard and 960 graphics card, along with a hardware and game (The Crew) benchmarks. You may find the original article from:
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Now, check out this test benchmark score of the renowned game “The Crew”.
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I've had my Dual G4 1.25 MDD for 2 yrs now and since i bought it from Apple it has the nVidia GeForce4 Ti 4600 graphics card w/128MB DDR. Love the card, but now its acting up.
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I ran an Apple Hardware Test one time to check it out and the Quick Test passed but the Extended Test Failed giving me a bizarre Error Code for the Video Card. I didnt recall the Code but It leads me to think the Video Card Failed!
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the apple care people were very nice and helped me through some checking and did more AHT (didnt seem necessary but) and they told me the Error codes meant something to do with the Cooling FAn faulting. I got a case # and took it into my local Apple store.
the genius tech was great and listened intently. made me feel better about bringing it in.
the initial reports from the apple care tech on phone and the apple tech at the apple store estiimated the video card would need replacement. very nice people, down to earth and didnt make me feel stupid as some techs do.
after seeing the estimate made me glad for apple care... whoah, lets just say if I didnt have apple care, I wouldn't have gotten the computer repaired, I would of opted to attempt to just buy parts as I could.
now stuck checking this discussion site with my old BWG3, and I am hoping the 7days rolls by fast.
Thanks for the help.

Can I upgrade my Sony Laptop's Graphic Card?

My laptop is relatively new and I only bought it a few months ago, model #VPCEB. It currently has a 512 MB ATI Radeon HD 5470 which I want to upgrade so I can have StarCraft II run smoothly because it is kind of choppy right now. I just want to know, is there a way I can actually upgrade my computer and what would be a good graphics card?

iamdre17 wrote:
My laptop is relatively new and I only bought it a few months ago, model #VPCEB. It currently has a 512 MB ATI Radeon HD 5470 which I want to upgrade so I can have StarCraft II run smoothly because it is kind of choppy right now. I just want to know, is there a way I can actually upgrade my computer and what would be a good graphics card?
It used to be that some laptops would come with 2-3 options of graphics chipsets, and you could swap between them, plus manufacturers might use the same form factor for a series of laptops (For example, all Dell Inspiron 8000 series units used the same card form factor - so you could upgrade an I8000 to the graphics chipset that came with the I8200). This is no longer the case, even the highend gaming laptops don't have upgradeable graphics.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

Can I change my Macbook Air's Graphics card?

Hello, I'm having a problem with my Macbook Air's graphics card. When i open After Effects CC, it says that i need an approved NVIDIA Graphics. That in other means, should I change my Macbook Air's graphics card? Even some programs requires me an NVidia Graphics or ATI graphics to render the media. This annoys me a lot as i can't render the media out the software!
So, is there any possible way i can customise my Macbook Air's Graphics by changing it or some sort?
Service it? Pay it? Ask the iBox store? Dismantle it myself? Please help!!
Product: Macbook Air (128 GB)
Operating System: OSX Mavericks 10.9.4
Processor: 1.4 GHz Intel Core i5
Graphics: Intel HD 5000 -----------> Needs to be changed!!!
Memory: 4 GB 1600 MHz DDR3
Thanks afterwards! =D

Hi.
Macbook Airs only handle integrated graphics card, and there is no slot on the Motherboard to add one. If you want a discrete graphics card, to use with professional software, you need to go towards an iMac, Mac Pro or 15 inch Macbook Pro Retina. If you do not want to buy a new machine, you could get an older second hand Macbook Pro with a discrete graphics card.
The Macbook air isn't built to use this kind of software.
Thank you for using Apple Support Communities.
All the best,
James

HP G62-455TX Graphic Card malfunctio​ning

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