HP G62 keyboard mouse pad does not work in Windows, works in BIOS

Attaching USB mouse and keyboard works, however Restoring to last known good settings, System Restore, Removing battery and holding power for one minute, etc. None of this works.  When I look in Device Manager I see no issues there.  What is the next step?  I feel like I've tried everything recommended!

try to download and install the updated driver/sw of the touchpad from the support website.
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    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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