HP G62 Notebook PC start up problem

Hi,
Whenever I start up my G62 Notebook, the screen shows the HP logo, and "Press F12 to enter start up menu". After this screen shows up, it stays on that page. I clicked on BIOS (F10) and when to "Diagnostics" and clicked on both of the 2 options. the first option said "Memory Test", i did the memory test and it passed. When i did the other option "Primary Hard Disk Self Test" is said "Hard Disk Not Exist"
Any help for this issue?
This question was solved.
View Solution.

Unfortunately I have bad news for you.
The BIOS diagnostic test confirms that your hard disk has failed.
Is your G62 notebook still within its warranty period?
If it is...Contact HP
If not.'.gather your HP Recovery disc set and purchase and install a new hard disk..
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

HP G62 Notebook has Smart Hard disk error

My HP G62 Notebook PC just stopped in the middle of my doing homework the other day and came up with an error code on the screen. I have went in through the BIOS and ran a hard disk test. It passes the first 2 tests and then fails on the third one.
I have tried to back it up over a month, just in case it was a virus but that doesn't seem to make a difference. Now upon start up it says the following:
"SMART Hard Disk Error
The SMART Hard disk check has detected an imminent failure. To ensure not data loss, please backup the content immediatly and run the Hard Disk Test in System Diagnostics.
Hard Disk 1 (301)"
Does this mean my computer is done? Do I need a new hard drive? I'm definetly not the most tech savvy person. I did see another board where they suggested removing the hard drive and then reinstalling it. This doesn't seem to make a difference. HELP!!

Hi,
The Smart error would indicate that the Hard Drive is failing and needs to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of your G62 series notebook - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

G62 notebook won't boot from boot disk

Need to recover computer. I ordered a boot disk from HP. The disk arrived and my G62 notebook will not book from boot disk. I checked the bios and it is set to boot from CD. I also started in safemode and can't locate an autorun exe when I launch explorer.
Basically my computer was hijacked with a nasty virus that has completely taken over my PC. If I boot normally all I see is an empty desktop and an start menu, can't even get a run prompt. The virus is disguised as anti virus software and is trying to get me to pay for their $90 software suite to "correct" the problem.
If I hit F11 at start up, the recovery stalls and I get an eternal blank screen.
Any suggestions?
This question was solved.
View Solution.

Hi, Courtney:
Try the free Kaspersky rescue CD.
That disk will get rid of viruses like those and the good thing is you don't need to be in Windows to run it.
It is a bootable CD (which you make from the download file) and using the graphic user interface (GUI) you can scan your PC for viruses and remove them.
Link and instructions below:
http://support.kaspersky.com/viruses/rescuedisk
Rather than changing the boot order, just start the notebook and at the beginning of the HP welcome screen, tap the F9 key to launch the one time boot menu. Select the DVD Rom drive and hit the enter key.
You should then see a message displayed on your screen that states in substance: "Attempting to boot from DVD...Press any key to boot from DVD..."
Press any key and the DVD or CD should boot up.
Paul

How can I get my hard drive up and running on my hp g62 notebook pc

My hp g62 notebook pc just stop working one day. I had not used it for a while, when I started it up one day it was running slow then it stated hard drive was unavailable. Have I lost all my stuff? How can I fix?

Hi,
It may well be that the Hard Drive has failed, so try running the foolowing test.
Shut down the notebook. Tap away at f10 as you start the notebook to enter the bios menu. Under the Advanced or Diagnostic tab you should find the facility to run a test on the Hard Drive. Post back with the details of any error messages.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Premiere Elements 12: start application problem - an incompatible display driver massage

Premiere Elements 12: start application problem - "an incompatible display driver" massage
I did everything what I could find online forums. (Except messing with BIOS settings)
- Updated video cards drivers
- Set to “High-Performance GPU” in Catalasyt for application exe and gpusniff.exe
- Added “run as administrator” privileges
- Each time before trying to run the application I removed BadDriver.txt file
My laptop specification:
Product name: HP Pavilion dv6 Notebook PC
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
System memory: 8GB
Memory slot 1: 4GB SODIMM Samsung 1333MHz
Memory slot 2: 4GB SODIMM Samsung 1333MHz
Windows 7 Professional 64-bit Service Pack 1
Intel(R) HD Graphics Family 8.882.2.3000 (30/09/2011)
Radeon (TM) HD 6770M 8.882.2.3000 (30/09/2011) (newer updates are not available)
please help...

cmbishop82
Did you go through the drill
a. video card driver version up to date according to the manufacturer of the video card
b. if so, deletion of the BadDrivers.txt file....for Premiere Elements 12 in Windows 7, 8, or 8.1 64 bit, the path is:
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file for version 12. The BadDrivers.txt file is a file in this Premiere Elements Folder which also contains folders. You do not want anything in those folders. All you want is the BadDrivers.txt file in the Premiere Elements Folder.
Make sure that you have Folder Option Show Hidden Files, Folders, and Drives active so you can see that complete path.
The rationale for the being of the BadDrivers.txt file has its origins in post 10 of the following older thread
http://forums.adobe.com/message/3177024
When you get the display card error message, is it before you import media into the project? And, when you get the message, does the program allow you to continue by pressing a Continue Button or are you stopped from going further?
ATR

Failure ID on G62 Notebook

When I boot up my G62 notebook it gives me an error 0xc00000e9. When I then run diagnostic tests I get a failure error id as follows GGBRW4-5MF70T-9XL03F-60T603 it gives me a product ID of XF205EA#ABU. I have tried all the diagnostic tests but can't get any further.
My options on startup are Launch system repair or start windows normally both get me back to the error message.

Your hard drive is dying or dead. Post back if you want help buying a new hard drive and replacing it in the machine and with software migration/reinstallation. Your out of pocket cost is going to be $60-100 US for a mechanical hard drive, more if you want to use this opportunity to try a solid state drive.

Touchsmart tm2 notebook wont start after standby

I have a touchsmart tm2 that shot down after I started using it from stand by and now the notebook wont start, only the battery light is showing but it won´t do anything else

Hi
You have a couple of options as I see it please try these steps might help you to fix your issue.
Resolving Problems with Sleep and Hibernate Mode
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Start-up problem with hp pavilion dv6t-7000‏: "Boot Device Not Found. Hard Disk (3F0)" error

I started getting start-up problems with my hp pavilion dv6t-7000‏. It happens intermittently.
The boot error is:
Boot Device Not Found
   Please install an operating system on your hard disk.
   Hard Disk (3F0)
   F2 System Diagnostics
   For more information, please visit: www.hp.com/go/techcenter/startup
Could a faulty BIOS update cause this problem?
Anyone else who may have experienced a similar problem?
I'd appreciate any help about this problem. Thanks.

Hi
Please find the link given below might help you to fix your issue.
Resolve Boot Device not Found Error Message
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Start up problems, including from installation disc.

Hello everyone in the Apple ether, I need your help!
I have a powerpc based iMac G5 at home that I set up for my mum to use once I bought my macbook. I finally managed to win her over with talks of how much easier it would be for her to manage her photos in iPhoto, and everything was going really well. I recently came home after my final year at uni and some travelling to find that the computer is taking a long time to start up. This can be in both the grey apple loading screen but also once it logs in it can take a long time to display anything over than the desktop background, and even once it displays other items any attempt to open anything just results in a spinning wheel icon. At the worst case it has taken about 20 minutes to get going.
Once it has fully booted, the machine doesn't appear to be working any slower than normal. I tried using disk utility in mac OSX and verifying permissions etc and that didn't do anything. I then tried googling the problem and came across this article on the apple web site. http://support.apple.com/kb/TS1417
Starting in Safe Mode did not resolve the issue so after backing everything up I tried starting from the installation disc. This is not something I have ever done before and as someone that never really delves beneath the surface of her machines I was a bit scared of doing it. But I put the disc in and restarted and held down C just after I heard the chime, and shortly after it all went wrong. The screen went grey and all I could see was the image you get when it crashes (you know, the power sign with text over it saying you need to restart) with lines of code all down the left of the screen. I took a photo of the screen on my camera so can give details of the code if you need them. The last line said
Kernel version:
Darwin Kernel Version 8.8.3: Wed Oct 18 22:00:38 PDT 2006; root:xnu-792.15.4.obj-4/RELEASE_PPC
panic: We are hanging here...
After a few minutes on this screen the fan started working overtime and after about 5 minutes of that I just turned it off using the power button on the back. The machine has since started up normally (ie slowly) but is working fine.
So I was wondering if anyone had any ideas how to fix the slow start up problem without booting from my install disc, or indeed if anyone could suggest why I can't boot from my install disc? Thanks very much for your time and help.

It appears you experienced a kernel panic which is hardware related. A few suggestions for you to try:
Except for the keyboard & mouse, disconnect all devices from the computer & try the suggestions mentioned in the following:
http://docs.info.apple.com/article.html?artnum=106805 Mac OS X: "Broken folder" icon, prohibitory sign, or *kernel panic* when computer starts
User Tips: Kernel Panics
==============
Boot up from your Tiger or Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose *"Disk Utility"* from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the *"repair disk"* button in the right hand section of the window.
Once this process has been completed restart your computer and run *repair permissions* from Disk Utility.
* If Disk Utility (from the install DVD or HD)is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.
=============
How much HD space is left on the iMac?
How much RAM is installed?
==============
Which "model" & "generation" G5 iMac does your mother have?
Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer
You can have this info displayed on the bottom of every post by going to 'My Settings' which is located in the column on the right under your name, and filling in the information asked for.
Thank you

I had an iphone 4 and when I downloaded the IOS7 started having problems. Gone the phone keypad, could not type more names of my contacts in the phone search. I decided to buy the iphone 5S and since downloaded the IOS7.1.2 the search of yo

I had an iphone 4 and when I downloaded the IOS7 started having problems. Gone the phone keypad, could not type more names of my contacts in the phone search. I decided to buy the iphone 5S and since downloaded the IOS7.1.2 the search of your phone contacts it takes to open or write

dedegodoy wrote:
I decided to buy the iphone 5S and since downloaded the IOS7.1.2 the search of your phone contacts it takes to open or write
What does that mean? What is your technical support question?

Photo Gallery start up problem

I have a glitch and it's probably me … but here's what
I know.
About Don Booth's Photo Gallery:
It's great. Everything is good - integrated with my CSS -
looks nice.
When the page loads all is well except the first image in the
Gallery does not display in <div id="mainImageOutline"... (and
the first thumbnail is not highlighted). While I'm building and
testing this is OK. Just click a thumbnail and everything works
well.
In the demo, the Gallery is operational by default and starts
up with the first thumbnail and Spry:detail produces the
corresponding image (automatically). That's what I want.
About my code:
Except for a couple of "page layout" divs that I have,
consistent with my own site-wide style sheet conventions, such as
<div id="wrapper"> and <div id="maincontent"> I have:
1. Copied Don Booth's xhtml code directly from the
Spry_1_1_022408 download sample.
2. Copied Don Booth's css code directly from the same
download sample.
3. Copied Don Booth's gallery.js directly (without change as
far as I know).
The only significant change (apart from CSS and xhtml
structure) in my work is - I added an additional Spry:detail div to
present additional datapoints from xml. This is not relevant to my
question because the issue that concerns me is consistent if I
remove this second detail div. The start-up problem remains.
The URL for the gallery page in question is:
http://www.yhqg.org/Celebration/quiltshow2008/galleryix/gallery.htm
I imagine the problem is in gallery.js. You should know that
javascript is a bit like dungeons and dragons to me.
I have an error report:
Error: dsPhotos is not defined
Source File:
http://www.yhqg.org/Celebration/quiltshow2008/galleryix/includes/gallery.js
Line: 55
So, when I see:
var gAutoStartSlideShow;
if (gAutoStartSlideShow == undefined)
gAutoStartSlideShow = true;
I imagine I'm looking at something useful but I don't know
what to do with it, or if it is the right code to focus on. I
respect the relationship with level 4 support engineers, but after
trying to solve my own issue for a few weeks I decided it was time
to submit my question. How do I get Photo Gallery to start up like
the demo?
Additional information:
There is also a series of error reports that show when the
Gallery is playing (for example):
Warning: Expected end of value for property but found
'-0.0775'. Error in parsing value for property 'opacity'.
Declaration dropped.
Source File:
http://www.yhqg.org/Celebration/quiltshow2008/galleryix/gallery.htm
Line: 0
I don't think it is related, but that's what I know.
I tried to copy my xhtml (below) but it caused this message
to exceed allowed size. But I don't see that xhtml is the problem.
You can see the source at the URL (above).

Hi Latauro,
Sounds like you need to turn your Slideshow into a Track, and then set the Track to display as 16:9 Letterbox; but first, you'll also need to encode your slides as wide Mpeg 2 clips (encode set to 16:9), too; to whatever duration you have them set in the Slideshow, currently (if they're not already wide encoded clips).
It would be good to stick some same duration audible or silent same format and bit rate audio underneath each of the new movie slides, to present players a nicely packed VOB.
Take care,
Trai Forrester
TFDVD Research Labs
http://www.DVDVerification.com
PS. If this helps you, would you please remember to declare the thread as "Solved". Although probably hopeless, someone should make a run to try and catch up with good Drew!! (see what happens Hal, when you take some time off?!

Start up problem Nokia 2520

Hi,
My 2 weeks old Nokia Lumia 2520 has a start up problem. When I switch on the phone I only see a blue screen with an unhappy smiley face :-(
The battery is fully charged and I tried holding the 'power on'button for 10 seconds, but it doesn't work. Anyone knows what to try next?

I tried holding the 'volume down' and 'power on' buttun simultaniously, but it is still not starting properly. Now I am getting an exclamation mark....

Start-up problem keys won't work

Hello out there,
I have another start-up problem with a G5 2.0 GHz (7.2).
I can't use any start-up keys (such as holding c oder s).
I can't reset PRAM. Starting from CD works only when I unplug the hard drive. The keyboard works fine than.
Any suggestions?
Thanx
Thorsten
all from G3 to G5 Mac OS X (10.4.9)

I found an answer by myself.
Holding the power button after switching on brings you to the open firmware.
Now you can type:
reset-nvram [enter]
reset-all [enter]
After that the startup keys worked again.
Sometimes it's useful to refine your search

Start-up problem with the Z10

Can you assist us in a Start-up problem with the Z10's.
I have read a lot of complains with the Z10 starting-up and then got stuck at 98% completion. No further response after that!
For any further information please check the "BlackBerry Support Forum" on this same site.
Please respond or tel me who i can contact in this regard?
Thank you
Kobus69
Subject Title and beginning of post edited to reflect new topic.

Hi
Please find the link given below might help you to fix your issue.
Resolve Boot Device not Found Error Message
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

PowerBook G4 Start-up problem

Start-up problem ---
1. When I recently ran OnyX, I was told to run the Apple’s Disk Utility from the Start-up Disk.
2. However, before doing this, I ran the Disk Utility from the hard drive, but the program would not complete the “Repair” function. It just got “stuck” and I had to stop the repair.
3. While running the Disk Utility from the Start-up disk, I got the following message: “Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and re-launch Disk Utility.”
4. I did quit and re-launch Disk Utility but received the same error message.
5. Took PowerBook to Apple store and technicians ran diagnostics (for several days), couldn’t identify problem even though computer wouldn’t start after they ran full set of diagnostics.
6. I reinstalled the OS 10.5 from scratch, reformatting my hard drive. Then, I re-installed all programs and documents, etc. Seemed to work OK.
7. Tried to run OnyX, but the computer froze. Ran Disk Utility from the start-up driver and it repair hundreds of permissions as well as “repair disk” function (hundreds of items).
8. While the PowerBook is running OK right now, am concerned about possible hardware failure.
Any thoughts/ideas?
Thanks.

Download Smart Utility from http://www.volitans-software.com/smart_utility.php . It will enable you to see the values of the SMART sensors, and can give you insight into the health of the drive.
When you ran repair disk from the OS X DVD, did it complete normally? No 'failure on exit' message?

HP G62 Notebook PC start up problem

Similar Messages

Maybe you are looking for