Hp g62, s/n 4cz028187d, p/n xc726ea

hello, i want to add RAM on my notebook but i don't know which one does it supports so help me finding this please.
thanx
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Hi,
This is the information for your machine:
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02254897&lang=en&cc=u...
You can buy RAM from the following vendor or use this information to buy elsewhere.
http://www.crucial.com/upgrade/HP+-+Compaq-memory/HP+G6xx+Series/HP+G62-a17SA-upgrades.html
Regards.
BH
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Any Hope for a G62-340US Fix?

Next month the warranty expires on my G62-340US. The model is commonly known for its repeated freezes, blue screens, and other problems. I'm not aware of any other recent HP laptop subject to more opprobrium and, in my experience, rightly so.
I'm here to ask users whether they think we have a prayer of getting the model fixed enough through HP so that it's actually useful. The G62-340US is now quite broadly-recognized as having problems. I not only wouldn't sell mine to someone else, I wouldn't give it away except to a tinkerer. On the other hand, like many other users, I'm rather unsure HP can fix this one. It hasn't done very well so far.
This isn't my first rodeo. I've been around laptops for, well, decades, and I've had my share of problems, virtually all of which I've fixed without tech support. With the G62, we have tried everything, literally: clean installations, manual installation of drivers, installing old drivers, installing old BIOS releases, updating everything, reducing the number of programs running on startup, limiting the video demand, upgrading the RAM, running every possible HP and Microsoft utility, and even more things I can't recall to name (yes, including avoiding overheating). Were I alone, the frustration would be enough. But it's not just my time lost in trying to make this model work. Frustration abounds not just on this forum. but on countless others, including Microsoft's. Would that I had used it enough to recognize its problems and return it timely to Staples, which at least had the good judgment to quit selling it. HP, however, still peddles it to students and others looking for a solid, reasonably priced laptops.
HP support apparently is in disarray, giving customers varying and seemingly contradictory advice. And you don't have to read the forums to figure this out. You need not even call HP. Some time back HP posted firmware F.29, apparently to fix freezes under certain circumstances, but instead made things worse and now only F.27 is supported. (The G62-340US has an AMD processor. Similarly numbered models have Intel processors, but evidently similar problems, and have a different current BIOS.) One third-party support site still refers users to F.28, which the site correctly notes is, as of Oct. 27, 2011, still made available on HP's FTP site. At least tell customers clearly which firmware to use and whether they are better off rolling back their BIOS upgrades.
Is the BIOS fix as yet to be released? Is there any fix? Are significant numbers of the computers inherently defective, at least as combined and assembled together by HP, at the system board or processor level? Whatever the problems, give us a break, HP, and take the machines back for recycling while giving users a voucher or discount or something other than a run around in tech support. Instead, I suppose my G62 will find its way to a basement or a garage. But I don't like the waste in that option, and I'm sure many others are not particularly fond of it, either.
For those interested in just some of the abounding complaints, please see these links. G62-340US owners, read them and weep, I suppose. Better yet, come back here and tell your stories.
New HP G62 freezing!!! - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/New-HP-G62-freezing/m-p/476401
g62-340us crashing repeatedly - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/g62-340us-crashing-repeatedly/td-p/46354...
Brand New G62-B12SA Keeps freezing!!!!! - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Brand-New-G62-B12SA-Keeps-freezing/td-p/...
G62 not responding - Page 3 - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/G62-not-responding/td-p/408825/page/3
Windows 7 freezes randomly - Microsoft Answers
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-freezes-randomly/e1...
Re: HP G62-340US Notebook BLUE SCREEN - HP Support Forum
http://208.74.204.203/t5/Notebook-Lockups-Freezes-Hangs/Re-HP-G62-340US-Notebook-BLUE-SCREEN/td-p/51...
i have g62-340us,the cursor/touchpad keep freezing? - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/i-have-g62-340us-the-cursor-touchpad-kee...
Tag: " g62-340us" in "Notebook Lockups, Freezes, & Hangs" - HP Support Forum
http://h30434.www3.hp.com/t5/tag/%20g62-340us/tg-p/tag-id/19037/board-id/Laptop-Freeze
Eratic Crashes - Windows 7 Forums
http://www.sevenforums.com/crashes-debugging/138674-eratic-crashes.html
Hp G62-340US notebook keeps freezing please help!!!? - Yahoo! Answers
http://answers.yahoo.com/question/index?qid=20110719162637AAuX3oM
PC Review HP G62-340US
http://www.pcreview.co.uk/forums/bccodes-t4030859.html
Computer rebooted while on, then froze. Power button no longer working. - Tech Support Forum
http://www.techsupportforum.com/forums/f108/computer-rebooted-while-on-then-froze-power-button-no-lo...
Updated: HP Compaq Presario, G-series, Mini BIOS Releases
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/G62-not-responding/td-p/408825/page/3
HP Notebook System BIOS Update (AMD Processors) HP G62-340US Notebook PC - HP Customer Care (United States - English)
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93590-1&cc=us&dlc=en&lc=en&...
BIOS F.28 REV: A for AMD G62 Models
HP once posted F.29 but says F.27 is the “latest.”
ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52257.html
BIOS F.47 REV A for Intel G62 Models
ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52190.html

fellow victim here! There should be a CLASS ACTION LAWSUIT !!!!

Need help reinstalling Windows 7 home premium on HP G62-435DX

My internal hard disk crashed and I followed advice from this forum to use Ubuntu (using live disc from CD ROM drive) to recover data and save to external hard drive. Next, I replaced the internal hard drive with a 500GB internal hard drive. I figured out how to partition the new internal hard drive and get Ubuntu to acknowledge it.
Now, I'm trying to figure out how to reinstall my Windows 7 Home Premium operating system so I can try to get back to normal. However, I cannot figure out how to download Windows 7 to my hard drive using my product key that came with my machine when I bought it. All the download options appear to require you to buy/request Windows 7 recovery discs to run and install on the machine (since I didn't create these prior to my hard disk failing).
Is this really the only way I can use my product key to reinstall Windows 7 to my machine? Also, I cannot figure out how to download the OS from Windows 7 ISO downloads (via Digital River) to my internal hard drive - seems I can only do this by downloading and burning to CDs (which I don't believe I have the right kind - but obviously am happy to buy if it's the best/fastest option). It seems I have very limited options since I had to remove my internal hard drive, which then eliminated Windows 7 from my machine.
Based on these details - I ultimately want to determine the fastest, most efficient way to get Windows 7 OS back on my machine. I'd prefer to download it, but am hamstrung by having to run Ubuntu from a Live CD. Thanks for your help!

Here are the specs for your HP G62-435DX Notebook Computer. Here is the HP Software and Driver Downloads page if you wish to order the HP Recovery Discs and have them mailed to you. If you wish to download Windows 7 and use the Windows product key on the bottom of your computer, please see How to Install Windows 7 Without the Disc for instructions on downloading, creating the installation media (DVD or USB), and installing Windows. You will need a funtional computer with DVD burning software capable of burning the ISO to disc.
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HP G62-b23SA - Imminent Hard drive failure - SMART Error (301)

My HP G62-b23SA reports a imminent hard disk failure. Hard disk test reports SMART Error (301). Advised to back up the system and contact HP support to enquire if Hard disk needs to be replaced or just needs repair. I have since backed up the system, should it be replaced?
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Hi,
The 301 Smart error would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced. You can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know - include the size ( ie 500Gb ) of your current HDD.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Replacing the HP G62 harddrive

So, my HP G62 hard drive has displayed the infamous "imminent failure" message. I even did some tests on it and concluded that it needs to be replaced.
I did a search on HP's part finder and found the replacement to be: 622643-001
However, this costs ~ $120.
I found what seems to be the same hard drive here: http://www.bestbuy.com/site/Western+Digital+-+320GB+Internal+Hard+Drive+for+Laptops/8679762.p?id=120...
Will this one from Best Buy work?

Hi:
It should with no problem.
Paul

HP G62-455TX Graphic Card malfunctioning

Problem is the laptop screen flickered and went off several times, displaying error message that AMD crashed. I reinstalled the drivers replacing the older with the older version and then with the latest version given on the website.
But in both cases, the laptop screen totally went blank not even showing the BIOS screen. I connected it to the external monitor to get the output. It shows a bluescreen dead screen and restarts. However, it boots up on the safe mode (but on a external monitor).
However, The laptop screen is off blank throughout.
I tried booting it up with Linux-Fedora 20 XFCE, but it gave error in loading Radeon graphic card, and it did not even boot up.
The laptop has the following specs:-
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c02715249&lc=en&jumpid=reg_r1002_uk...
Hardware
Product Name G62-455TX Product Number XV925PA Microprocessor 2.53 GHz Intel Core i3-380M Processor Microprocessor Cache 3 MB L3 cache Memory 3 GB DDR3 (1 x 1024 MB + 1 x 2048 MB) Memory Max Supports up to 8 GB DDR3 memory Video Graphics ATI Mobility Radeon HD 6370 Graphics (1 GB DDR3 dedicated) Display 39.6 cm (15.6") diagonal High-Definition LED HP BrightView Display (1366 x 768) Hard Drive 320 GB SATA (5400 rpm) Multimedia Drive SATA optical drive: LightScribe SuperMulti DVD±R/RW with Double Layer Support Network Card Integrated 10/100BASE-T Ethernet LAN Wireless Connectivity Bluetooth wireless networking
802.11 b/g/n Sound Altec Lansing speakers Keyboard 101 key compatible, Full size keyboard with One touch launch keys and Action keys Pointing Device Touch Pad with integrated On/Off button and 2-way scroll pad support PC Card Slots 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro or xD Picture cards External Ports
1 VGA port
1 stereo headphone-out
1 microphone-in
3 USB 2.0 ports
1 RJ45 ethernet port
Dimensions 37.4 x 24.6 x 3.18 cm Weight Starting at 2.50 kg Power 90 W AC Power Adapter
6-cell Lithium-Ion (Li-Ion) battery What's In The Box Webcam with Integrated Microphone (VGA)
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Hi @Rock997 ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that the display flickered several times and then displayed a black or blank screen. You connected an external monitor and on startup a blue screen displays and restarts.
You tried booting into Safe mode but nothing displays on the external monitor. Notebook display remains blank.
You tried booting with LInux but it also gave the graphic card error.
Here is a link to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot to assist you.
Here is the HP G62 Notebook PC Maintenance and Service Guide. You will notice there is no recommended replacement graphic cards.
You would need to replace the motherboard or system board.
I hope this helps.
Sparkles1
I work on behalf of HP
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Problem with display hp g62-361tx

HP G62-361tx
Core i3 processor
Ati mobility radeon hd5470
3gb ram
Ok guys I have a serious problem. The display of my laptop goes haywire and shows pink and white chess board type squares and goes off. It happened before too, when the display used to suddenly show thick lines and the display used to become very pixellated, and then the display and laptop turned off. It happend 2-3 times and then after that whenever I switched my laptop on, no display was shown ( though connecting it with a vga cable to a monitor showed huge pixels and with very different colors) . I took it to a Hp service center and they said that I will have to change the motherboard because of some problem with the graphics card. And plus they said a spare motherboard was rarely if ever available for this model so I will just have to dump my laptop. Still I somehow got it repaired from a mechanic, but the problem has started again.
I've updated the ati graphics driver. Not updated the BIOS or any other software. I used to play a lot of games but have since stopped.

I have the exact same problem on the exact same model. Got the problem after ~2.5 years of purchase of the laptop. The service center guys couldn't find a new motherboard here in India, so they imported a similar on of Compaq brand with a different graphic chip on it (ATI Radeon HD6300M) after a month or so. But I'm facing the issues again after 6 months and I'm out of my extended warranty now.
What did you do to fix the problem?

Hp g62 and windows 8.1- rebooting loop

Hi,
I have a hp g62-b16st. It's a remarketed product with Intel core i3 2,4, 500GB HDD, 4gb RAM, integrated Intel HD graphics and dedicated ATI Mobility Radeon card (5470 hd I believe). This setting worked pretty well with 64-bit Windows 7 but recently I switched to windows 8.1 64-bit and now my hp isn't working. From what I gathered dedicated graphics drivers seem to be a problem. After installing updates, computer started to reboot itself continuosly. I restored windows to the state right after system installation and tried again- the same thing happened. Then I tried to install drivers from ATI- Catalyst Control Center didn't work. Every time I tried to install it (I downloaded multiple files, older and newer) I got the same failure of loading driver package. Then I found BETA drivers (amd-catalyst-14.6-rc2-windows-june23) and the restarting loop stoped but only due to the fact that ATI graphics weren't working properly and windows switched automaticaly to integrated Intel graphics.
That was all yesterday. Today, some update got downloaded and asked to restart my computer. when booting windows it said it is installing updates and I should wait for it to finish. Once it said 100% it started with the loop again. In safe mode I found out that windows figured out it is a good idea to install different driver that seems to be recognized as properly working one. And now the restarting loop is back. So I uninstalled that driver and disabled ATI graphic card for now but honestly I have no idea how to make win 8.1 work.
Oh, and I checked in BIOS- there is nothing I can do about it there.
Is there a way to make both graphic card and integrated graphics work on windows 8.1? If not, is there a way to turn ATI graphics entirely off?
cheers,
Martin

Hi Vanscin,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP G62-b16ST Notebook and graphics not working correctly. Here is a link to the HP Support Assistant, The HP Support Assistant will do the updates for you. I would check the Microsoft Compatibility Center. Some systems are not able to update drivers for Windows 8. You could try this driver.
Hope this helps.
Thanks.
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Is it possible to upgrade G62-361TX Notebook Processor and RAM?

Hi Everyone,
I have a question regarding UPGRADE!
I am having G62-361TX model notebook, Processor of Core i3-370M, 3GB RAM (1 X 1GB & 2 X 2GB), 1GB ATI Mobility Rageon Premium Graphics Card, Windows 7 x64.
1. Is is possible to upgrade from Core i3-370M to core i5-470?
2. Is is possible to add 4BG of RAM on one slot and existing 2GB on the other slot?
If yes, then will it be giving any problem like over heating, etc., Have the G62-361TX is been desinged to withstand heavier computing if upgraded?
Thanks in advance!
SSA
SSA
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Maintenance and service guide for G62 laptops:
http://h10032.www1.hp.com/ctg/Manual/c02542102.pdf
Q2: I think so. The service guide says that it's possible for model 1.1 only. Product specs for G62-361tx say that the hard drive is a 320GB 5400rpm and this hard drive is available for model 1.1 only. I think that you may use a 4GB module anyway, the laptop might be upgraded up to 8GB of RAM..
Q1: Upgrade definitely possible to:
Intel Arrandale i5–520M Processor (2.4 GHz, 3 MB total L3 cache, 1066 MHz)— Dual Core 35 W pn: 594187-001
Intel Arrandale i5–540M Processor (2.53 GHz, 3 MB total L3 cache, 1066 MHz)— Dual core 35 W pn: 594188-001
Intel Arrandale i5–450 Processor (2.4 GHz, 3 MB L3 cache, 1066 MHz)—Dual Core 35 W pn: 613585-001
Intel Arrandale i5–430 Processor (2.26 GHz, 3 MB total L3 cache, 1066 MHz)—Dual Core 35 W pn: 597624-001
Might be possible:
Intel Arrandale i5–560 Processor (2.66–3.2 GHz, 3 MB L3 cache, 1066 MHz)—Dual
Core 35 W (for model 1.1 only) pn: 625824-001
Intel Arrandale i5–580 Processor (2.66–3.33 GHz, 3 MB L3 cache, 1066 MHz)—
Dual Core 35 W (for model 1.1 only) pn: 625825-001
Intel Core i5–460 Processor (2.53 GHz, 3 MB L3 cache, 1066 MHz)—Dual Core 35
W (for model 1.1 only) pn: 626039-001
I can't tell you which model the G62-361tx is so I would use one of the first 4 processors. They should work at 100%!!
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
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Fan how to tell if it works? What test can I do? G62-a17SA

G62-a17SA
HP G62-a17SA
Windows 7 64 bit
How to tell if the fan works? it works when Laptop powered up, but no other times.
I've had it less than a year, and customer services, wont fix it unless I mail the receipt, which I cant find. i called the next day and said I will pay for it to be looked at, and replaced if needed. The price was £223.94. Which is 51% of the price I paid for the laptop originally, so I left it.
I need to know if my laptop is save to use. It can get hot, I'm worried it could start a fire. The fan only comes on when I boot the laptop up, no other times. What software can I use to tests to see if it functions properly? then I know if i will have to pay to send it away. (not a dust or venting problem) also its a instant sudden one
Please help
Oliver
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HP G62-a17SA
Windows 7 64 bit
How to tell if the fan works? it works when Laptop powered up, but no other times.
I've had it less than a year, and customer services, wont fix it unless I mail the receipt, which I cant find. i called the next day and said I will pay for it to be looked at, and replaced if needed. The price was £223.94. Which is 51% of the price I paid for the laptop originally, so I left it.
I need to know if my laptop is save to use. It can get hot, I'm worried it could start a fire. The fan only comes on when I boot the laptop up, no other times. What software can I use to tests to see if it functions properly? then I know if i will have to pay to send it away. (it's not dust or venting problems)
Please help
Oliver

Sata drivers for G62-B25SA.

Hello all,
Im trying to recover my windows 7 partition after installing ubuntu and upsetting the master boot record (blue screen of death on booting windows 7).
When running the recovery disk it asks me for a hard drive driver.
None of the ones I have found from other users with simler problems or off my hard drive have worked.
Can anyone tell me where I can get the correct driver?
My laptop is a HP G62-B25SA.
Windows 7 64bit.
Cheers,
Sam.

Hi, Sam:
I have attached the x64 drivers you need.
Extract to a USB flash drive and select the Intel(R) Mobile Express Chipset SATA AHCI Controller from the list.
I have never heard of a W7 disk needing the AHCI drivers before. Hopefully that is really what the problem is.
Paul
Attachments:
10.8_f6flpy-x64.zip ‏318 KB

I am receiving an error message when I start my laptop HP G62 Internal battery error 601? What ?

I am receiving an error message when I start my laptop HP G62 Internal battery error 601? What does it means please provide me solution ASAP

Israr,
Then error indicates that the primary battery (the one you can remove and replace) has a hardware failure. You should run Battery Check in HP Support Assistant.
Wes
I am an HP employee.

No sound from HP G62 laptop and can no longer get sound from speakers or headphone jack . USB sworks

have an HP G62 laptop. I can no longer receive sound from speakers or from headphone jack. If I plug speakers into usb - I will get sound. Any ideas?

I don't think I have anything to offer that you haven't done. In Device Manager, Device status says "working properly" and you've reinstalled this driver.
Realtek Audio Driver for Windows XP
Right?
The only other thing I know to do is restore the hard drive to its original factory fresh contents.
-Jerry

Hp G62 cold touchpad issue

I have an HP G62 a20sA laptop and its developed a fault. The touchpad is very intermittent, for example if i go to click on something the single click or double click wont work, or if i go to move the pointer it will judder across the screen.
The wield thing is that this only happens while the laptop is cold, as in when i have only just turned it on and the laptop plastic is cold. After a while of the laptop being on and the area where the touchpad is gets warmer the pad becomes more responsive.
If the touched is particularly bad I can sometimes lay my hand across the whole pad for a while warming it up and it will become more responsive for a while, almost as if it needs to be warm for my finger to be recognised.
I dont think this is a driver issue as the driver is the most up to date driver.
My brother has the same laptop but slightly differnet spec and his is starting to develope this fault too.
Anyone else had this issue and or have any suggestions.

HI Timhannah1988:
Thank you for your post. I will do my best to aid you in this endeavor!
I assume that the laptop is stored in normal temperatures and not in a very cold room. I am providing you documentation on "Using and Configuring the TouchPad (Windows 7 and Vista)" click here. You could also run the HP Support Assistant click here to look for updates and help resolve issues. Please let me know if this has helped.
Sparkles1
I work on behalf of HP
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Recovery from recovery discs made with recovery manager on g62

I got the blue screen of death and had to do a system restore for my hp g62 laptop. Before i restored the computer, the recovery manager launched and had me backup my files. I backed up the system on like 15 discs using hp"s recovery manager. After it was done, i returned the computer back to factory settings. Now, im having a problem using the recovery discs made thru the recovery manager. The files arent being read. I tried to copy them and move them onto the hard drive....and they are all saved as .wim files....which arent read by anything. So i have all my files backed up, but that arent opening. How the hell do i open my files that i backed up? How do i put my files back on the computer?

Hi,
I've never really used the HP File Recovery system, but you can open an Image file as follows.
Download and install 7-Zip from the following link.
http://www.7-zip.org/
When installed, right click on the .wim file, select 7-Zip, select Extract Files and click Ok - your files should be in the newly extracted folder.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Hp g62, s/n 4cz028187d, p/n xc726ea

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