HP G72-a50ET screen backlight problem

Hi,
In fact name of my problem is easy: "Screen Backlight Doesn't Work"
While there is no problem I shut down the laptop.
Then next day, when i power on it again, screen backlight wasnt working.
When I connect my TV by HDMI, there is no problem on the TV MONITOR, every thing is ok.
But laptop's screen no image
I can hardly see in the dark desktop icons, just only backligth is off.
What can be the reason? What should i do?
(I checked drivers, all are actual)
Model: HP G72-a50ET Notebook PC
Product:: WU900EA
Thanx

I tried your suggestion to solve my problem
and then I applied steps (wich are below) one by one
but at the step 5, wich software program should I chose I dont know
Wich program?
Mrstenter wrote:
Hi @emrejazz ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP G72-a50et Notebook having an issue with the screen backlight. I have found that if you run the compatability program it will most times fix this.
Have you checked for any updates?
Hope this helps.
Thanks.
1 Click Start and then click Control Panel.
2 Click Programs, and then click Run programs made for previous versions of Windows.
Figure 1: Programs and Features option
3 Click Next to start the Program Compatibility Troubleshooter wizard.
Figure 2: Program Compatibility wizard
4 The troubleshooter detects any issues and displays a list of older programs.
5 Scroll through the list of software programs, select the software title you want, and then clickNext.
6 Select Try recommended settings to change to the new recommended program settings.
Figure 3: Troubleshooting options
7 Click Start the program to test the old program with the new settings.

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Message was edited by: S.U.

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This question was solved.
View Solution.

Hi @pavlikva
Welcome to the HP Support Forums!
I understand that you are having some issues with your display. I am happy to help with this.
Please post the full product number of your notebook. See the following if you need help in finding that.
How Do I Find My Model Number or Product Number?
With that I can get the correct service manual, which may allow you to check if something is out of place, or loose.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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