HP H8-1500z and Samsung SSD - BIOS sees the drive, Win 8.1 doesn't
I'm trying to help a friend (no really!) I've worked in IT support, but this has me stumped so far.
The H8-1500z has an AMD hexacore CPU, and the AMD Raid storage driver. The Samsung Magician software has been run using a USB adapter to clone the internal HHD to the SSD drive, and it seemed to go fine. When all else has failed, the SSD has been bootable as a USB device. So it would seem the SSD is working OK, just not when connected to an internal SATA port.
The current SATA config includes the internal HDD, a four-device memory card reader/writer, and now the Samsung SSD.
The SSD is visible to the BIOS, but not to Windows 8.1.
I switched the BIOS from RAID (the default) to AHCI - the PC still works, but no change. Win 8.1 updates are all installed, and the BIOS reports it's also up-to-date. I've run the HP troubleshooter a few times--it reports it has made changes, but again, no joy.
Samsung tech support wrote this to him:
All Samsung Solid State Drives are compatible with AMD processors. The only known issue with AMD machines is with the Samsung SSD Magician software, in which the native AMD SATA port drivers are not compatible with the SSD Magician software. To remedy this, we simply ask that you install Microsoft SATA port drivers or NVIDIA SATA port drivers and the issue will be resolved.
We've scoured the Micrsoft site and Google on how to "simply" do this. Comparing the driver names for my Crucial SSD drives and his, the three files are the same. I think he already has the drivers installed. The Device Manager lists the "Microsoft Strorage Space Controller." He did attempt disabling the AMD drivers by renaming them; the PC was unbootable. Thankfully he was able to boot off the SSD with USB and put the filenames back and restore bootability.
I've suggested he disconnect the memory card reader to test. He hasn't tried it yet. I'm thinking of bringing my rig over, and seeing if my homebuilt can see his drive, and if his HP can see one of my SSD drives.
We've been at this for several weeks, and I've spent hours on this site and Googling to try and figure out why the BIOS would see the drive, but not Windows.
I really hope someone can point us in the right direction.
Many thanks,
Steve
Hello @SteveM27,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are attempting to get your friend's desktop computer to recognize the new SSD in Windows 8.1, and I would be happy to help you!
Since the SSD is visible from the BIOS, I recommend following the steps in this document on How To Change Drive Letter In Windows 8.1. This should help the Windows operating system see the SSD.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
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