HP Hotkey Support won't install

I recently bought an EliteBook Folio 1040 G1 and upgraded it to Windows 8.1. I was able to install all necessary drivers (even though the fingerprint sensor was a real pain to get to work!), but the Hotkey Support driver refuses to be installed, exiting from the installation process with an error message "Microsoft .NET 3.5 is required".
I do have the latest version of .NET installed, so I'm not sure what to make of this. Also, most of my hotkeys are working, it's just F8 (mute mic), F9 and F10 (adjust screen brightness) that aren't. It's quite annoying not to be able to adjust the brightness via hotkeys, any ideas about how to tackle this?
Thanks!

Hello @nilshg ,
Thanks for posting on the HP Forums!
I understand you are experiencing an issue with your notebook. However, since this is a commercial notebook, you should post your issue on the notebook board of the HP Enterprise Forums for a better answer.
Have a wonderful day!
Mario
I worked on behalf of HP.

Similar Messages

Apple Mobile Device Support won't install, keeps rolling back..

I'm using Windows 7 64bit and i have everything updated. Since I've upgraded my iTunes to version 10.1, I can't sync my iPod Touch with it anymore.
Each time I plug my iPod in,
- the iPod could be detected by windows but not iTunes, and I keep getting the same error message " "This iPod cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64bit version of iTunes""
- my iPod shows up as "Apple Mobile Device USB Driver" in devices and printers
After searching through the internet, I've tried many fixes but none of them worked. I've tried,
- downloading the latest iTunes and uninstalling it and reinstalling it again and again
- uninstalling step by step and completely removed everything as guided by this website (http://support.apple.com/kb/HT1923)
- extracting the AMDS MSI file from the iTunes64setup and run it separately
- copying the registry files and the whole Apple Mobile Device Support folder from a Vista machine as recommended in some websites
- creating a new user account with admin rights and reinstalling iTunes again after completely removing everything
I've read a post (http://discussions.info.apple.com/thread.jspa?threadID=2531860) in which the user encounters a similar problem as well, and apparently the user solved this problem by replacing the files in C:\Windows\System32\DriverStore\FileRepository\netaapl64.infamd64_neutral26aa9fb28983e9b5
C:\Windows\System32\DriverStore\FileRepository\usbaapl64.infamd64_neutral36363f69e6e22c1b
with files he had extracted from the CAB files within the AMDS MSI installer from the iTunes64Setup download.
But the problem is, whenever I try to extract the netaap164 and usbaap164 files from the AMDS MSI installer, using WinRAR, it says that the archive is corrupted and thus I won't be able to extract these files out.
Can anyone give me any suggestions or teach me what to do? I'm really stucked and lost now. Thanks in advance. =)

After a couple days searching the internet for a solution I pieced togetherwhat my problem was from several forums and fixed it; maybe my solution/problemis similar to all of yours. (NOTE: I’m running Windows XP Professional, 32-bit,with Service Pack 3 – so you’ll have to translate my issue into your Windows 7format because I have no idea how to operate things is that version of Windows.)
I traced the error to the Apple Mobile Device USB Driver under"Universal Serial Bus Controllers" as others have too (everything inthe iTunes installation would install perfectly well except for Apple MobileDevice Support). However, my problem wasn't with the driver itself -- I had amissing .dll file on my computer for the Hardware Update Wizard (whenever Iwould 'right click’ any USB driver and select "Update", HardwareUpdate Wizard would not open; nothing would happen).
So, I went searching for this problem next, and I found this website: http://kf.livejournal.com/208963.html?view=2699587#t2699587
The page suggests that the problem is a missing .dll file called “newdev.dll”that should be located in “C:\WINDOWS\system32\” (again, I don’t know theequivalent folder for Windows 7, so someone else will need to find out where “newdev.dll”belongs) – I did a search of the .dll file on my computer and found it missing.However, I found another copy of it on my computer using “Seach Everything” (foundhere: http://download.cnet.com/Everything/3000-2379_4-10890746.html)– but, you can also use the Windows Search tool. There were copies located in “C:\Windows\system32\dllcache”and “C:\Windows\ServicePackFiles\i386”. (I would suggest searching for itrather than locating it manually in Explorer in case its in a hidden folder.)
I copied one of the preexisting files of “newdev.dll” and pasted it into “C:\WINDOWS\system32\”.Then I tried re-installing Apple Mobile Device Support and it worked (norolling back installation). When I plugged my iPhone back into my USB “AppleMobile Device USB Driver” reappeared under “Universal Serial Bus controllers”in “Computer Management” – all I had to do was “Enable” it again and I hadaccess to my iPhone in iTunes again.
Also, I had copied a preexisting file of AppleMobileDeviceSupport.msi to mydesktop prior to uninstalling everything, so when I tried to reinstall iTunesand Apple Mobile Device Support failed to install all I had to do later when Ifound the solution was reinstall AMDS. If you do not have a copy of “AppleMobileDeviceSupport.msi”try completely uninstalling everything (like so many other forums suggest, asdoes Apple, here: http://support.apple.com/kb/HT1925),and reinstall iTunes with the Hardware Update Wizard .dll file replaced. (I can’tsay if this entire reinstallation will work since I only had to install AMDS.)
Hope my problem was your problem as well.

Errors with Apple Mobile Device Support- won't install!

I've been grappling with getting iTunes 9 to recognize my iPhone for a month now (BUT iPod mini is syncing fine.) After multiple troubleshooting efforts with this forum, Apple Support articles, and actual Apple employees, I finally realized the error is with AMDS. In the times I've tried reinstalling iTunes, everything except AMDS was fine. For AMDS, it would always say "Rolling back action".
So I decided to extract the iTunes setup file, access AMDS.msi and repair/reinstall. Didn't work because it rolled back again. Took more tips reading other threads by uninstalling, rebooting, and installing AMDS, but STILL rolling back. I even renamed the Apple file (ProgramFiles/CommonFiles/Apple I believe) and it's still rolling back! I have no idea why.
Plus in my Common Files I have multiple Apple files. There's Apple, Apple(2) and Apple(5). I tried renaming all of those and still get the rolling back and error message from AMDS. Any ideas?

Okay ... so it's not (or at least, vastly less likely to be) shonky AMDS installation configuration information that we're dealing with here.
Right ... let's try making some forward progress again. (Best to print out a copy of the instructions ... you won't be able to use a browser at one point in proceedings.)
First, navigate to the C:\Program Files\Common Files\Apple\ folder. If it is present, delete the *Mobile Device Support* folder.
Now, uninstall your iTunes.
Now, download and save a copy of the iTunes installer to your hard drive. (Don't run the install on line, and don't install from the downloaded file just yet.)
Reboot the PC. Don't open any applications. Disconnect from your network and/or the internet. Disable your Security Software (antivirus, firewall, antispyware).
Now start the iTunes install by doubleclicking the iTunesSetup.exe you downloaded earlier.
After the install attempt, you can reenable your Security software and then reconnect to the internet.
... Any better luck with that install attempt?

Apple Application Support won't install

I can't get the new itunes upgrade to install. I tried the update, that didn't work. So I unistalled itunes and quicktime thinking this might help. It didn't. I've tried everything the support says and it still won't download. I then downloaded only and when I go to the "open downloaded files" from the tool bar from the apple software update window, I click on the apple application support and I get this error:
An error occured during the installation of assembly 'Microsoft.VC80.............................HRESULT: 0x8007054F
I can install the itunes and quicktime from the update window, but without the application support, i can't do anything with it. Please Help!
I'm using Vista and running Internet Explorer if that helps.

Once in "Local Security Policy", I had to go into "Local Policies" to find "User Rights Assignment", so if you're having trouble finding it, you might check that folder.
Ahhh! Thank you kindly. Sorry about that, I should have checked on the Vista box instead of on the XP Pro box.
Okay ... the key to the old iTunes issue was that there was a missing Administrators and/or SERVICE in there, so I think we've ruled that possibility out.
I think we can probably rule out the "broken Windows Modules Installer" possibility with you too. Although the poor folks with that variant of things (typically on Vista 64-bit Home Premium boxes) get a 1935 when they try to download the redistributable security update, they typically can't get any Windows Updates to install, and their error message codes are consistently Code 0x80070424 on both the failing Windows updates and the failing iTunes installs.
For the sake of folks following this thread, here's a link to the thread where we've done the bulk of the troubleshooting work (here to date) on that particular Code 0x80070424 variation:
http://discussions.apple.com/thread.jspa?messageID=10597133&#10597133
If you're game for more experimentation, there's a couple more things I can think of that might be worth pursuing.
The first one is operating system damage. If perhaps one or the other of those files we tried reregistering/resetting (using the Fixit) are damaged rather than deregistered or otherwise-grumpy, then an sfc scannow may be able to help with matters.
So perhaps try running an sfc /scannow as per the following document:
[How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7|http://support.microsoft.com/kb/929833]
If the scannow reports that it can't repair any files, could you let us know what the sfcdetails.txt says about them?
If the scannow does find and repair damaged files, do you have any better luck with the updates and/or iTunes install?

Is there a Definitive Answer? Apple Mobile Device Support won't install

Firstly apologies, i have lost track of the number of threads i have read on this site, but none seem to resolve the issue. I am running Windows 7 64Bit (Professional), also have the same problem on a XP SP3 laptop... but the works laptop will allow the install, also win7 64 bit (but not alllowable software so need to uninstall)
I have mangemed to finally install Itunes and all associated software packages to 10.7.21, following months and months of hassle (last working version of itunes was down in 10.1.??)
BUT, frustratingly i still cannot get Apple mobile Device support to install. Before any one asks the obvious questions i have tried just about everything (assuming the one i havent tried is the one that works)
I have extracted the install file and ran that seperately, yes as administrator (both right click and forcing the compatibility in the file properties), both accounts on the machine, also created a new account and tried on that. Same issue as most people, failed to install and rolled back
I have tried installing whilst in compatibilty check and get a report that it is an incompatible application.
When opening Itunes itself i get a message that i need to install the 64bit version.
This is starting to get seriosly annoying in that my iphone 4 has now also decided to fail during an update to ios6... serves me right for listening to one of the genius's instore.
Anybody with any ideas please throw them this way. Next step is to format machine and start from scratch

So, after another evening of trawling the internet i found the following and decided it was worth a try
http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is -not-installed/
The following is taken straight from Aurelius, so huge HUGE thanks. (This works if you still have 10.6.3, failing that, if you know anyone that has the latest version, this is how i got this **** programme to actually work (or wait, as this will be updated shortly!!) I had at this point let everything install from Itunes installer and again had the rollback on the AMDS.
Copy the following folders from a working machine to your machine (apologies if you don't know anyone with a working copy, keep an eye on the link as it will be updated)
C:\Program Files\Common Files\Apple\Mobile Device Support
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
Next, type regedit into windows search and allow the programme to start. Go to the following address:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apple Inc.\Apple Mobile Device Support]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Apple Mobile Device]
Right click and export the files. Next you need to copy them to your machine and double click them and allow to install. Restart and hopefully all is finally well (or it was on mine).
Good luck to anyone who finds this.

Apple Mobile Device Support won't install via software distribution tool

Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
DIFXAPP: ENTER: ProcessDriverPackages()
DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
DIFXAPP: INFO: Component state 0x2 -> 0x3
DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
DIFXAPP: INFO: 'Flags' is 23
DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
Action ended 15:59:25: MsiProcessDrivers. Return value 3.
Action ended 15:59:25: INSTALL. Return value 3.
The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

Trying to install iTunes v10.0.1.22 in corporate environment using a software distribution application. The individual components Apple Application Support v1.3.2, QuickTime v7.68.75 and iTunes v10.0.1.22 all install successfully. Apple Mobile Device Support v3.2.0.47 fails with the following in the install log file:
DIFXAPP: ENTER: ProcessDriverPackages()
DIFXAPP: INFO: 'Component' is 'usbaapl.inf'
DIFXAPP: INFO: Component state 0x2 -> 0x3
DIFXAPP: INFO: 'ComponentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}
DIFXAPP: INFO: 'Flags' is 23
DIFXAPP: INFO: component path is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-1960408961-436374069-1801674531-500'.
DIFXAPP: INFO: creating HKEY_USERS\S-1-5-21-1960408961-436374069-1801674531-500\Software\Microsoft\Wind ows\CurrentVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593} (User's SID: 'S-1-5-21-1960408961-436374069-1801674531-500') ...
DIFXAPP: ERROR 0x57 encountered while creating subkey for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: RETURN: ProcessDriverPackages() 87 (0x57)
Action ended 15:59:25: MsiProcessDrivers. Return value 3.
Action ended 15:59:25: INSTALL. Return value 3.
The Apple Mobile Device Support component installs without failure when run manually from a command line but we have not been able to find a way to successfully install running an unattended install via a remote management software distribution tool (in this case Tivoli).
Please help, we need to roll this out to corporate executives to support the new iPhones being supplied to them.

Audio capture support won"t install in CD spin doctoris there something I need to know?

How do I install audio capture support? I/m getting an error message: The Installation Failed. Does anyone know of a solutioon?

AFAIK, CD Spin Doctor requires Toast Titanium 9. The latest CE Spin Doctor that works with it is 5.0.4. Once you launch it, the first window that pops up is this.

ITunes Application Support Won't Install

Whenever I try to install iTunes an error (Error 2) pops up saying that the application support is not available and tells me to unistall then reinstall the program. I do and the same thing still appears. I've tried multiple installations, turning off my fire wall and anti-virus. Nothing has worked. This is really frustrating because I can't access my iTunes account and I have no idea how to fix it.

With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Apple mobile device support won't install.

when i tried to install the new itunes AMDS wouldnt install correctly

when i tried to install the new itunes AMDS wouldnt install correctly

Apple Mobile Device Support will not install! Any answers re rollback issue?

Hi,
Im running Windows 32bit and trying to install the latest Itunes version 10.5.1.42 after a few attempts i have managed to install all of it apart form Application Modbile Device Support (AMDS), therefore meaning that i can not sync with my new Iphone.
Essentialy when it gets to installing AMDS it rolbacks. It can create the folders ok and but does not copy any drivers into the folders. All the other Apple folders in common files directory are ok and populated and work. I tunes work - just doesnt let me connect my phone as AMDS is empty.
I have noticed a few threads regarding this issue over the years and tried lots of the suggestions:
completely uninstalling Itunes and all traces of associated apple products. Manually removing residual files. Done this lots and lots of times, Itunes etc will install, AMDS will not
checked various permissions
Ensured Windows updates are all up to date
Removed other mobile phone software
changed msconfig settings
Im just going around in circles now. I cant bear the thought of running thorugh another uninstall of Itunes and ten watching it install again only to see the roll back bar appear and reverse!
Any idea people?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
If that fails try the advice on rolling back to the last build of iTunes that worked for you.
tt2

"Apple Mobile Device Support" doesn't install with iTunes

When I install iTunes 11.3 on my pc "Apple Mobile Device Support" doesn't install.
The installer installs
Apple Application Support
Apple Software Update
Bonjour
iTunes
But it doesn't install "Apple Mobile Device Support"
My OS is "Windows 8.1 64bit"
i have ESET Smart Security installed on my PC but when i want to install itunes i disable it .
i removed and installed itunes completely several times but it didn't help !
sb help me pls !!!!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
tt2

HT1923 I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help?

I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help? I've tried three times already.

See Troubleshooting issues with iTunes for Windows updates. The second box is essentially the same process descibed by Apple with some extra hints...
tt2

Silent install of "HP Hotkey Support"

Does anyone
have any ideas
on how to
install "HP
Hotkey
Support" silent? It currently
requires
admin permissions
after rebooting.
It was exactly
the same problem
with
Quick Launch Buttons
earlier but
there were
at least "KbdHook"
parameter
that solved
problem.

Run the "setup.exe" on any machine to unpack it. No need to finish installation, just start it. Once you start manual installation it will unpack everything into something like C:\Users\username\AppData\Local\Temp\{2A7766D0....
...}. Upload whole folder into MDT. I also was also trying all kind of variations /q /quiet/ -s etc but it never worked for me. Once I tried:
msiexec /i "HP Hotkey Support.msi" /qn /norestart

Itunes 10.2.2 won't install on my computer. I have tried everything in the support list already, please help

itunes 10.2.2 won't install on my computer. I have tried everything in the support list already, removed all apple files, quicktime, itunes(older version) from the software lists. re-starterd computer, new installations, nothing will help. I have an ipad and an ipod but I can't use it anylonger because my computer refused to install itunes 10.2.2. Please help

This procedure might work or might not work:
Uninstall iTunes according to Apple's directions here
http://support.apple.com/kb/HT1925
Download the free Ccleaner and repair your Registry
http://www.piriform.com/ccleaner/download/standard
Then download/install iTunes again from the Apple website
http://www.apple.com/itunes/
Your iTunes content will not be removed,
Please regularly backup your iTunes content to external medium (hard drive, cd/dvd's) using the File>Backup Library in iTunes. Apple will not reissue new copies of content.
(Notice: this post is a copy/paste in a hope that a uninstall/reinstall and repair of your Registry may solve your particular issue, Windows issues are particular difficult to resolve due to multiple factors, so my advice is to be taken into advisement with others recommendations which may be more specific or experienced in resolving your issue. If it or others recommendations solve your issue, please respond back with a "Correct" or "Helpful" or not resolved responses so we can further refine our efforts in trying to successfully assist others. I receive no compensation for product mention.)

Itunes won't install. Error message: Apple Application Support not found

Itunes won't install. Error message: Apple Application Support not found. What is the fix for this?

It is always these four updates that fail. I've tried downloading and installing them seperately from apple downloads. I've tried various recommended fixes, and nothing I can figure out works. Before these problems, itunes worked on the computer for a year.
Thank you again for wanting to help me.
Ken
1) Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
Installation date: 12/17/2011 7:58 PM
Installation status: Failed
Error details: Code 643
Update type: Important
A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
More information:
http://go.microsoft.com/fwlink/?LinkId=216803
Help and Support:
http://support.microsoft.com
2) Security Update for Microsoft Office Excel 2003 (KB2596954)
Installation date: 12/17/2011 7:56 PM
Installation status: Failed
Error details: Code 57E
Update type: Important
A security vulnerability exists in Microsoft Office Excel 2003 that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.
More information:
http://support.microsoft.com/kb/2596954
Help and Support:
http://support.microsoft.com/?LN=en-us
3) Update for Microsoft Office Outlook 2003 Junk Email Filter (KB2597035)
Installation date: 12/17/2011 7:56 PM
Installation status: Failed
Error details: Code 57E
Update type: Important
This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003 with a more current definition of which e-mail messages should be considered junk e-mail.
More information:
http://support.microsoft.com/kb/2597035
Help and Support:
http://support.microsoft.com/?LN=en-us
4) Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2478662)
Installation date: 12/17/2011 7:52 PM
Installation status: Failed
Error details: Code 80070BC9
Update type: Important
A security issue has been identified that could allow an attacker to compromise your Windows-based system that is running the Microsoft .NET Framework and gain complete control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
More information:
http://go.microsoft.com/fwlink/?LinkID=211424
Help and Support:
http://support.microsoft.com

HP Hotkey Support won't install

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