HP Huddled Personal Media Drive e-mail support - Service Ticket #8040309516

I am completely dissatisfied with HP Customer Support regarding this problem (8040309516). It was formally opened on 07/02/2010 - over a month ago - and HP Customer Support has: 1) misdirected me on resolution (sent me the user guide instead of the driver for $10); 2) Been unresponsive to the issues via reps; and 3) most of all, not responded to my weekly emails requesting update and support, but only relay the same message that "the problem has been escalated to a support expert and that they appreciate my patients". I've even asked to escalate the problem to management with no other response than the one I relayed here.
How long does it take HP to resolve reinstalling a driver (HP PMD drive) and the backup application (HP SureStore)? They are your products. I can't use the storage device to back up my system, so I'm exposed. Do you support your products in a timely manner or not?
Ken

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Similar Messages

Why No Support For HP hd7500s Personal Media Drive?

I have a Personal Media Drive hd7500s (750 gb), installed in the equipment bay, that my HP Pavillion has stopped recognizing. There is power to the drive as indicated by the lights on the front. General Troubleshooting info at this site suggests I attempt to hook it up as an external drive, using the USB connection. Before I can, however, the USB port on the back of the personal media drive appears to have a plastic protective cap on the USB contacts; but I am wary of using any more plier force than I've already applied to remove this unsuccessfully. So I went to this site looking for tech data on my drive.
No matter how many different ways I enter the SKU, the model number, even the serial number of this HP Personal Media Drive, the search returns nothing. What gives??

Apparently HP does not offer support for this device. Seems pretty bad as I purchased mine about a year ago and if I had known HP was not going to support it I would not have purchased it....SUPRISE, I guess that is why they did not tell me!!!

HP Personal Media Drive hd0000 Not Loading

Hi can anyone please help
I have a HP Personal Media Center M7000 PC on windows XP.
It comes with a Personal Media Drive HD0000.
I have always kept the media drive in its internal docking station within the PC as it can be removed by sliding the cassette in and out of the body of the PC.
I recently had start up issues with my PC where it was failing to boot. After removing the the media drive the pc is back in working order without any problems but ever since the media drive is failing to load.
I have tried to load it in its docking station and via USB with this PC and i have also tried to load it via USB with a laptop i have on windows 7.
The media drive has some very personal items on it so can anyone please help me thank you in advance
UPDATE i have tried to connect the drive to my laptop on windows 7 and it does not load but it is now showing up instead of showing up under the computer section it shows up under control panel/ hardware and sound/ printer and devices. But it still will not load ARRRRGHHH any advice please thank you

One should be able to see the files on the HP Personal Media drive, if it still works. With the drive out of the bay, it requires a USB cable and a power connection. Examine the back of the drive. You will see a power connection right next to the USB connector. HERE is some info on the adapter but it does not have to be that one exactly. Any 12vDC 1 to 2 Amp supply that fits the jack should be able to power it.
BTW: if the drive was causing problems in the drive pocket on the WinXP PC, it could have a problem.
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How to install Personal Media Drive (hd5000s) in computer running Windows 8

I would like to use my old Personal Media Drive (hd5000s) with my new computer that runs Windows 8. The computer does not recognize the drive. I need a download or driver to use the drive.

Have the same problem, several HP personal media drives from dead HP Vista PC's & want to access on new Windows 8 PC's. Can't believe more people not facing same problem. Would a generic W8 driver work?

Personal media drive locks xp

the personal drive is put in the bay and is picked up by my computer,then xp locks up until PMD is removed. have not been able to use the PMD. HELPLEASE.

A operating system freezing when a device is connected and the same operating system working without issue as long as the device is not conected indicates that there is a problem with the device.
Your personal media drive appears to have a problem.
It would help if you identified your HP desktop PC with its complete product name and product number. Look on the PC for a service tag. The service tag will have that information. post it here.
Best regards,
erico
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Personal Media Drive won't work when inside Elite Desktop

I have a 4 month old 1 TB Pesonal Media Drive installed inside my Elite Series Desktop.
I was flagged by my Acronis backup saying there were bad sectors and it would not allow incremental automatic backups.
I ran Hardware Diagnostic test..and it reported surface scan errors on the new Personal Media Drive.
I removed it from the Elite series bay, and connected it like a normal external hard drive via USB connections.
I ran the same test and it passed. It reported no problems whatsoever...so I am wondering why it only fails when inside the internal bay?

Adobe CC 2014 v8.1
iMac 27" 3.4GHz w/12GB Ram.
OS 10.9.5
OWC Mercutry ELite Pro Dual.
RAID 0
Thunderbolt.
No adapters or daisy chaining going on.
The RAID is new and only has about 700GB of data on it.
I read on Creative Cow that alexojedav522 was able to figure out that the size of the drive was his issue:
https://forums.creativecow.net/thread/3/954245
After reading that I tried repartitioning my RAID into two sections of 2tb each (let's call them Partition1 and Partition2).
So Partition1 is just the original partition (which was 4TB) shrunken down to 2TB.
Partition2 is the brand new partition.
Oddly enough, I can access Partition2 via Media Browser just fine.
And when I move media onto it I can relink it as well).
But Partition1 is still not accessible via Premiere at all.
I am currently moving everything off of Partition1 and onto Partition2, so that I can at least relink my project and get to work.
But obviously that isn't a permanent solution.

HP Personal Media Drive - need to check for drivers but can't find Win8 drivers

Tried to access drivers for Personal Media Drive but the Win 8 OS is not listed. How do I find if there are new drivers for my HD10000z?

As this device does have an external power supply, I would first attach that. Hold up to ear, and verify it spins continuous.
If it spins, plug in the USB to a rear port. It may take 5 minutes for it to initialize. If you hear click(s) and then no continuous spin, it's likely bricked/dead. HP offers no repair service for out-of-warranty units. (1 year).
disassembly (different flavors for different design cases). Adapter for the device.
I am a volunteer. I am not an HP employee.
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(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

I have all my music on an external media drive that has crashed. How can I get the music of my ipod touch back onto the comupter without loosing the music when it syncs?

I have all my music on an external media drive that has crashed. How can I get the music of my ipod touch back onto the comupter without loosing the music when it syncs. in order to start rebuilding my music collection?

You should be able to recover the media with the tips in this post from forum regular Zevoneer but I'm not sure what the implications are for your application settings. You can probably transfer your purchases into a newly authorised library, backup the device, recover any other media using third party tools, then restore the device from the backup. That should switch the assocation of the device to the new library but it is not something I've personally tested.
When you get it all working, make a backup!
tt2

I bought a Sandisk Connect Media Drive, downloaded the app from iTunes. Before iOS 8, movies played fine. After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive. Anyone else have a similar issue?

I bought a Sandisk Connect Media Drive, downloaded the app from iTunes. Before iOS 8, movies played fine. After iOS upgrade I can no longer play movies downloaded from iTunes to the media drive. Anyone else have a similar issue?

I checked with SanDisk's own online support and they indicate that they have notified Apple of the issue.
According to SanDisk, the problem lies with Apple not having the iOS 8 version of the Safari browser having DRM decoding enabled that the Media Drive relies upon to decode and play iTunes DRM titles. Non DRM encoded videos will play in the browser.
DRM audio is not effected as this is handled by the native iOS music app.
As of the date of this post SanDisk have not been given a timeframe by Apple for this issue to be resolved.
I hope that Apple resolves this issue quickly as I have a large collection of DRM video titles on a 128Mb memory card installed in the Media Drive that I am unable to view.

HP8730w Ricoh Media Driver 2.10.00.04 no longer works in 5-1 memory card reader

Ricoh Media driver 2.10.00.04 no longer works on 5-1 memory card reader. Re-installed Ricoh Media Driver 2.10.00.04 from HP Support Center HP Elitebook 8730w Mobile Workstation software download page. No change. Card reader does not function. Put memory card in HP Elitebook 8440w, and it's 5-1 card reader reads it okay. So the memory card is fine. I suppose I need an updated driver. Need Help!!!    Thank you.

What version of iPhoto do you have? With Yosemite you must be running iPhoto 9.6.1 which is a available from the App Store. If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll have to download and apply the iPhoto Library Upgrader 1.1 to the library before opening it with iPhoto 9.6.1. It'll be located in the Applications/Utilities folder after downloading.
Now for your system:
Startup Items: ℹ️
    ChmodBPF: Path: /Library/StartupItems/ChmodBPF
    Startup items are obsolete in OS X Yosemite
Either remove this or update it so it's compatible with Yosemite.
Get rid of the antivirus software as rkaufmann87 mentioned. It's not needed.
User Launch Agents: ℹ️
    [failed]    com.goacemjobhmmbdlbbfjgifjcojdfnjfm.updater.plist [Click for support][Click for details]
Don't know what this is for. There was no info on Google about it so remove it.
Currently you're not having any memory problems since your Page-outs are essentially non existent. You can check it as you work with Activity Monitor.
Virtual Memory Information: ℹ️
    958 MB    Free RAM
    1.48 GB    Active RAM
    795 MB    Inactive RAM
    616 MB    Wired RAM
    4.25 GB    Page-ins
    24 MB    Page-outs
As long as the memory pressure is in the green and constant and you're not seeing a lot of SWODs you shouldn't be concerned about the memory. Of course increasing memory will nearly always improve general system and application performance. But you didn't mention slowness as part of your problem.

How do I recover files from my HP Pocket Media Drive?

My HP Pavilion g6 computer's hard drive crashed a couple weeks ago and as it was crashing, a pop-up showed up to tell me to back up all of my data. I hooked up my pocket media drive and waited until I read a message saying "files successfully backed up", or something similar to that. I then sent my computer to an HP technical support center for them to fix it up. When I got my computer back, I hooked up my pocket media drive and tried to restore my files. I have been unsuccessful with this and need help. Thanks in advance to anyone who can help!

Read the last section "To restore files from a file backup after restoring your computer from a system image backup".
http://windows.microsoft.com/en-US/windows7/Restore-files-from-a-backup
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Problems using TimeMachine from two Macs to IOMega Home Media Drive

Hi,
This has been driving me crazy for a couple of weeks now, so I'm hoping that someone here can point me in the right direction.
I have a PPC G5 and my wife uses an iMac. I recently bought an IOMega Home Media Drive and wanted to use it with TimeMachine. I set up the G5 and got that working, but when I tried to add my wife's iMac I've had nothing but problems.
I tried resetting the IOMega back to factory defaults, deleting and then re-creating the backups folder, using usernames and passwords or a guest account, and nothing seems to work. I occasionally do something that breaks it on the G5 (running 10.5.8) but I have been able, for the most part, to get it working again, but it's never worked from my wife's iMac (running 10.6.2).
I even tried creating the sparsebundles by hand and copying them in which seemed to work on the G5 but not on the iMac. I thought that the problem might be trying to back up two systems to the same share, but I'm not sure how to split them. Is there a way to create separate backup shares on the IOMega (which seems to connect using AFP even though I've seen references to SMB in some of the forums) so that each system would use its own? Is there a general problem when trying to back up two Macs to the same network share?
The error that I tend to get is that the "backup volume is read only". On the iMac the current error I'm getting, after creating the hostname.sparsebundle image (oddly enough when TimeMachine tried creating it yesterday it dropped the MAC address...not sure why), is: "/Volumes/backups-1/hostname.sparsebundle could not be created (error 45)."
Any help would be greatly appreciated, this has been very frustrating.
Thanks,
Rob

Hi,
You don't want to hear this, but Time Machine does not back up to network drives, except Time Capsules or a shared drive on another Mac running Leopard or Snow Leopard on the same local network. It will often back-up to a USB drive connected to an Airport Extreme, but even that is, technically, unsupported, and may require running a special Terminal command to make it work.
Here's the official word: http://support.apple.com/kb/HT1733
You may find some hardware or "hacks" that might make it work, in some cases, to a degree. But use them at your own risk.
First, since this is *unsupported by Apple,* there's nowhere to go when there's trouble.
Second, you're risking a future update preventing it from working, and perhaps rendering your backups useless.
No guarantees, of course, but this might help: https://iomega-na-en.custhelp.com/cgi-bin/iomegana_en.cfg/php/enduser/std_adp.php?p_faqid=22012&p_created=1246919828&p_sid=KBbtj nNj&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQmcF9 ncmlkc29ydD0mcF9yb3dfY250PTEwLDEwJnBfcHJvZHM9MTAzMSwxMDQzJnBfY2F0cz0mcF9wdj0yLjE wNDMmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF9 0ZXh0PXRpbWUgbWFjaGluZQ**&p_li=&ptopview=1

Media drive

hi,I am trying to find model no of pocket media drive for the touchsmart IQ810uk desktop,hp support do not seem able to help,is there anyone in the community able to help??????

jimbod62 wrote:
hi,I am trying to find model no of pocket media drive for the touchsmart IQ810uk desktop,hp support do not seem able to help,is there anyone in the community able to help??????
HP 500GB Pocket Media Drive
(AU187AA#ABA)
HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

Pocket media drive PD0000

Recently reset my computer back to factory settings; however, I saved all of my data files on my Pocket Media Drive (PD0000) before doing so. I am now in the process of reinstalling my software but I am unable to access my pocket media drive to transfer the saved data files. The message appears to "format disk" and since I know this will erase all data on the drive, I do NOT want to do that. I did a search online at the HP site for drives for the pocket media but my model number was not one of the ones listed. How can I access my saved data and once again be able to use my pocket drive WITHOUT losing all the data on it? Thanks so much!

A pocket media drive is basically a USB drive that is able to fit in the pocket media bay. First pull the pocket media drive from the bay and verify that the new install of Windows still functions to your satisfaction. If that is OK, then try connecting the pocket media drive to a USB port using the USB wire that came with the drive (or another cable, if you cannot find the one that came with it) Does that make a difference, if not-then try on a different computer. If that pocket media drive was in the machine when the computer was reset back to factory settings, it may not contain the data you thought it did. Report back with findings. Make sure you do as directed, in the order as stated.
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Markers on clips don't move with project when switching media drives

Here's an odd one. I'm editing a project in Premiere Pro CS6 and in order to avoid carrying drives back and forth between two editing locations, I cloned the footage drive and have one duplicate drive in each location. I'll call them location A and B.
I have no problem relinking clips when I move back and forth from location to location. That's all working great, as expected.
When I am reviewing clips at edit location A, I've been placing a marker on the hero moments to make them easier to find later when editing. The strange (or perhaps perfectly normal) thing is that when I move to edit location B and relink the clips, all of my markers that I made at location A are gone.
The same thing happens when creating markers on clips at location B. When I move to location A, the markers made at location A are there, but the new ones added at B are gone... until I return to location B.
In other words, it seems like markers are not saved as part of the project, but are saved within each clip file. If that's true, what I'm experiencing would make sense. Even though I'm relinking the clips when I change edit locations, the markers are part of the footage files on each of my duplicate drives and do not move with me when I change locations.
I just wanted to confirm this is "how premiere pro works," or see if there is a preference checkbox or workaround I'm not aware of. Maybe I've found a bug? If this is just how it is, I'll have to come up with an alternate way to mark footage I'm reviewing, or just move the drives with me when I move, which I'd love to avoid.
Thanks for any thoughs on this anyone has.
Billy Sheahan
Chicago, IL

Wes, my deepest apoligies for not responding to your kind answer sooner. I had moved on, thinking it was just one of those things, until another editor colleague of mine, found my original question recently and emailed me to find out if there was a solution.
It appears that even with Premiere Pro CC, copying the XMP sidecar files to the second media drive remains the answer. Sadly my editor friend did most of his pre-edit clip marking in one city and traveled several states away to begin the edit and when he arrived, all of his marks were, of course, not there.
It would be great if somehow the metadata could be tied to the project, rather than the sidecar XMP files. Perhaps not technically feesible, but it would certainly make more sense from an editing standpoint to not have to be copying sidecar files every time you move to a edit location with duplicate media drives.
I will most likely write a feature request to see if this can be achived in future versions of Premiere.
Thanks again for your support and reply.
Billy

HP Huddled Personal Media Drive e-mail support - Service Ticket #804030951​6

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HP Huddled Personal Media Drive e-mail support - Service Ticket #8040309516