[HP IGNORANCE] 4x40s windows 8.1 AMD driver - UNSOLVED & IGNORED ISSUE (sleep = restart)

HP STOP IGRNOING US AND SUPPORT YOUR PRODUCTS!!!
WINDOWS 8.1 IS NOT A WHOLE DIFFERENT SYSTEM - IT IS AN UPDATE TO 8
As all interested guys know, there is currently no proper driver for our AMD cards in 4x40s for AN UPDATE of a system - windows 8.1.
This is seriously wrong - we all have issues: inability to put notebook to sleep due to broken AMD driver. Effect of trying putting computer to sleep is total restart on waking up.
HP jest doesn't want to support laptop which still is on shelves and resellers are still selling them.
Why you're not supporting 8.1 on this laptop??
Topics covering issue:
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Probook-4740s-video-drivers-broken-sleep-res...
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Probook-4540s-with-Windows-8-1-64bit-can-t-i... - last pages

So HP decides not to resolve the issue, but to close the topic?
It's so ridiculous!!! Shame on you HP!
As for today the status is that since the Windows 8.1 i released: September 2013, HP is not able to provide support for their product.
I've just made up my mind and I am going to return this product to the seller I bought it from. Farewell HP.

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Adobe tested the following video cards before the release of Photoshop CC and CC 2014. This document lists the video card by series. The minimum amount of VRAM supported on video cards for Photoshop CC and CC 2014 is 512 MB.
Important: This document is updated as newly released cards are tested. However, Adobe cannot test all cards in a timely manner. If a video card is not listed here, but was released after May 2013, you can assume that the card will work with Photoshop CC and CC 2014.
Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model (Laptop and desktop versions have slightly different names.)
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Hello kreem,
Welcome to the HP Forums!
I understand the computer cannot install the latest AMD driver. I'll do my best to assist you! First, I require the following information:
1. What are the exact errors that appear when you try to install the AMD driver?
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new software or drivers on this computer, before the issue appeared?
4. Are you trying to install the driver from HP.com or AMD.com?
Thanks, and have a great day!
Mario
I worked on behalf of HP.

Uninstalling AMD driver

Hi all,
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Hi all,
My Macbook Pro 17" (Early 2011) recently got the known issue with the AMD Radeon HD 6750M, weirds columns and lines on screen, to finally freeze for ever.
Getting a replacement is not possible because the cost of motherboard is near the price of a new macbook Pro, but above all it has the same defective AMD card built in, so one can get the problem very soon again.
Two friends of mine have had the same problem (yep, 2011 models, same graphic card), but one of them got luck with a reballing procedure, and it seems that the computer is working Ok for the moment. So I decided to do the same, and the computer is working better now, but sometimes this weird lines appear. The guy at the technical service told me that the amd processor is still working over its regular temperature, so I can expect its death.
I would like to uninstall the AMD driver so I can use the Intel HD 3000 only. At least the computer could be used for email and surfing the web...
I know that there is a little app, called gfx, that has the option to use one or the other, but if you need to reboot the mac, it loads the AMD driver again, and I'm afraid that I'll finally get the same problem, a point where the computer freezes and you are done.
I was looking on the AMD site, but they seem to have uninstall solutions for Windows only.
Any help appreciated.
Best,
Pablo

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Edit: Forgot to add, it's a windows 8.1.
This question was solved.
View Solution.

It worked great. I installed it and it hasn't crashed once. I was even able to play one of my favorite games.

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Hi,
What is the complete product name or product number for your notebook? What you have posted is only a partial one.
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Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

[pavilion g7-2116sr] How can I use amd driver with only integrated graphic?

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Hi @Leys
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Here is a link to Computer Does not Start (Windows 7, Vista, XP) that may help.
Here is a link to Testing for Hardware Failures (Windows 7, Vista) to determine if your graphic card is defective.
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Using Microsoft System Restore (Windows 7)
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During the recovery process there is an option to backup your personal files to prevent data loss. If you have not done one yet I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
At any time you may wish to contact HP support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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What is the installed operating system in the notebook?
How did you install the OS in the new hard disk?
Did you verify that all required drivers are installed?
Which CPU is installed in the notebook?
Help us to help you by posting the following information.
1. The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Jesse

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[HP IGNORANCE] 4x40s windows 8.1 AMD driver - UNSOLVED & IGNORED ISSUE (sleep = restart)

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