Hp INkjet 3545 paper jam and improper shutdown messages

I bought and new packed piece of Inkjet 3545 all in one printer about 2 days back. After installation of the cartridges, black and tri color, and closing the top lib, the printer has been persistent with a paper jam message. The display tells me that there is a jam, but i have checked very tohoroughly everywhere. not a piece of a paper. The printer was box packed when i received and it has been in this adamant loop ever since.
Also along with this paper jam issue, the printer always tells me that last shutdown was "an improper shutdown". I have tried with the shutdown button and with a reset to factory settings also. Nothign seems to work. Can someone help me with this. I checked the discussion board ad many folks have similar issues. But none of the suggestions seem to work for me.

Hello @nazgul,
Welcome to the HP Forums!
I understand your Deskjet 3545 prompting with a paper jam message. I will do my best to assist you! Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Follow this entire HP document on A 'Paper Jam' Message Displays on the Control Panel. Please double check to make sure there is no paper within this printer.
If your printer is stating "Improperly shutdown", this is fine. It just means you unplugged the printer in a different way. Please try this reset on your printer. Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds. Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

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Keep getting "paper jam" and there is no jam, help?

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My C6180 All in One printer displays an Improper Shutdown message

Printer doesn't respond when I press OK button...keeps recycling same Improper Shutdown message. Only button it responds to is ON/Off one. Have tried unplugging power cord but that didn't work.
Initial problem was message that photo tray was open....tried all kinds of things and kept getting same message. Couldn't shut printer off so pulled power plug. Then started to get Improper Shutdown message when turned back on.

Hi there macj,
This article should help resolve the error you are getting:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
Give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Paper Jam and Scanning issues for the HP Officejet 6600

Had to warranty my printer for same issue and refurbished one is worse.

Hi @Uguessedit,
Welcome to the HP Forums!
I am sorry to hear that your HP Officejet 6600 refurbished printer is worse than your previous printer, but I am happy to help!
For further assistance, I will need some additional information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copying a Multipage Original in Order (Collating).
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
What type of scanning issues are you having? Are you getting any errors?
In the meantime, please see this guide, A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Troubleshooting a paper jam and print cradle.

Hi
The print cradle cannot sometimes move to it's right position in my HP All-in-one Photosmart C3180 printer.
I have tried several things and also been talking to customer support in Norway and in the U.S. about my isssues with the printer. It seems that my printer has done it's last printing job, but I'm looking for more help if there's another troubleshooting or if people here in the support forum knows about other procedures which can fix my printer.
* Checklist of what I've done
1. Resetting the printer accurately.
2. Uninstall/install all print cartridges.
3. Looking for any paper jams or barriers which can cause the print cradle to not move. But there are no barriers.
The cradle sometimes wont get back to it's position only.
3. Cleaning the printer (doesn't work because of the cradle wont move.
4. Cleaning the cradle and sensors.

Hello @AKAJEF ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
At this point all I can say is it is a hardware issue and you are looking at replacing the printer.
Sorry to be the person that had to tell you that but I can't offer any more direction past what you have already done. I would recommend calling phone support back and seeing what options they have for you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps. Sorry that I couldn't be of any help, printers are hard to deal with when it comes to hardware as replacement parts aren't sold separately.
I worked for HP.

Hp Officejet Pro L7590 Paper Jam and Ink is not working well

My HP Officejet Pro L5790 says paper jam, but I went through all of the printer, and there is no jam. When doing to self printing test, the ink is not full on the page. There are lines through the words making it difficult to read. It is as though the cartridge is low or empty, but the cartridge is brand new and all the cartridge levels are fine.

Hello DakotaRidge,
I understand that you're having issues with your Officejet Pro L7590. I will do what I can to help you.
I have two documents for you to attemp for the issues you have specified.
For the paper jam message try this one: 'Paper Jam' Message Displays on the Control Panel or the Computer.
And for the ink/printing issue try: Troubleshooting Print Quality Issues.
Please let me know if this was helpful.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

[SOLVED] Catalyst performs poorly and corrupts shutdown messages

Hey guys,
I'm running just an AMD A10-5750M APU and I just switched to the catalyst driver and I'm getting worse performance than with the radeon driver, about 70%.
However, using fglrx, my CPU can clock up to 3.5 GHz where before it was only up to 2.5GHz. Direct rendering is enabled, and it runs glxgears and fgl_glxgears much faster than with radeon (about twice the fps).
Additionaly, I'm playing the games through steam which seems to degrade performance. When I run fgl_glxgears normally (no compositor, just after x starts) I get about 1200-1400 fps, then when I lauch steam (even without launching a game) I can only get about 600 fps. In game (CSGO) I can get only about 35-55 fps, where with radeon I could get about 55-75.
Everything seems like it should be running faster but with steam everything is degraded. When I first installed catalyst, I was able to get about 100-110 fps running CSGO on the same settings, but ever since then I can't.
Also, when I shutdown now from within X, the shutdown messages are all corrupted and I can't read them at all. This doesn't happen when I shutdown from a tty. I made sure that I have nomodeset as a kernel parameter, but I don't know what else to do and haven't found anything from searching either of these issues.
Here is my xorg.conf:
Section "ServerLayout"
Identifier "aticonfig Layout"
Screen 0 "aticonfig-Screen[0]-0" 0 0
EndSection
Section "Module"
EndSection
Section "Monitor"
Identifier "aticonfig-Monitor[0]-0"
Option "VendorName" "ATI Proprietary Driver"
Option "ModelName" "Generic Autodetecting Monitor"
Option "DPMS" "true"
EndSection
Section "Device"
Identifier "aticonfig-Device[0]-0"
Driver "fglrx"
BusID "PCI:0:1:0"
EndSection
Section "Screen"
Identifier "aticonfig-Screen[0]-0"
Device "aticonfig-Device[0]-0"
Monitor "aticonfig-Monitor[0]-0"
DefaultDepth 24
SubSection "Display"
Viewport 0 0
Depth 24
EndSubSection
EndSection
Section "DRI"
Mode 0666
EndSection
Last edited by Kopkins (2014-11-10 01:18:26)

Kopkins wrote:Thanks clfarron, I took of nomodeset and that fixed my performance issues. I'm back getting between 55 and 100 which is totally acceptable.
Well that's good
Kopkins wrote:The shutdown messages are still corrupted though.
Chances are, I won't know how to deal with this, but I think for others that may, how are they corrupted? Tearing, fonts drawn badly, something else which requires a photo to describe?

Officejet Pro L7780 shows constant paper jam, but no jam present.

I have been using this printer for the last 3 years, and except for some minor problems, it has been working fine, but in the last weeks it has shown "paperjam" over and over, and now it will not even allow any printing after startup.
It constantly shows the back of the machine, but there is nothing wrong there.
I have taken the paper out of the trays, blown out the open areas, checked the head travel, and taken the collator off the back, removed the bottom tray holder and bottom paper section, but nothing seems to make a difference, it keeps on giving the picture of the back detachable piece. (Note. finally got it working again, but would hate to shut the power off now)
I have even tried installing the latest firmware, and it did work well for a moment or two, but then it started back up again.
For the cost of this printer, I would hate to throw it away, and I will not buy an HP printer for this cost anymore, if they basically fail disastrously after 2 to 3 years. Any comments what sensors I should be looking at?
Or what would be the cost of having it checked out and repaired? (Note, I talked to HP, they suggested NO repair, and to purchase the Tech. Support pack for $37 for the year, or purchase an AIO 8500 for $399 minus $100 discount.)
The cost was about $299 ONLY three years ago!
Is there a way to figure out which sensor is the problem?
Note 1. Got it working, and it shows event 69556/69924 sequences, so it is probably still a firmware glitch.
It either shows Repeated False Paper Jam or Improper Power messages, so that might explain the sequences in the event log.
Note 2. I noticed the problem seems to be on startup, when I finally get it working, it seems to work fine, but when I shut the power down and start it back up, the problem re-appears. So it must be somewhere in the firmware on startup doing the checks having a problem, but once she gets going again, she is fine.
Operating system: Windows 7 Pro 64bit
Connected: via Network protocol (192.168.x.x)

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have a Photosmart C6180. "Improper Shutdown" comes up and then the printer shuts itself off

An "Improper Shutdown" message started appearing. Right after this happens the printer shuts itself off, and then starts up again. The message reappears, and the same cycle happens again. This continues without stopping. Pushing any button except the on/off switch makes the same thing happen. Pushing the on/off switch right at the moment that the printer starts up, causes the printer to shut off, but as soon as I start it up again, the same message reappears and the cycle starts again.

maxbob,
Click this link to go to a page where others found a solution for the same issue you are having and the same printer. Be sure to check out all the posts on this thread as it looks like there were a few different suggestions that worked. Hope this helps.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Photosmart D7160 paper jam error and clicking sound

I have a D7160 that has been working great, and yesterday started making a clicking sound when I start it up. It clicks and sort of grinds when I turn it on, and then the screen says there is a paper jam and that I should open the back and remove the paper.
I have never run stickers, labels or other items through the printer. I have only used HP photo paper in it, and occasionally printed on regular copy paper. No thin papers, no paper jams, no stuck or torn paper.
This printer literally sat for about two years at my parent's house unused until they loaned it to me about a month ago. I doubt there have been more than 250 pages put through it total.
My other HP printer broke a lever inside of it, so I have to take the side panel off of it to make it "understand" that the cover is closed. I'm wondering if this is something similar (a broken gear or lever), but I can't figure out where to look or what it might be.
Thanks for any help you can give!
Michelle

This happens periodically. Evenutally it "fixes itself," but I'm not sure what it is. I've cleaned the rollers, the toner heads, printed an 8 1/2 x 11 sheet (which prints fine), reloaded paper, made sure paper was not curled or there wasn't too much in the tray, made sure the side hold bar wasn't too tight, etc. etc. Try disconnecting the printer from both power and the PC. Reboot, then reconnect the printer. Print a test page. Try again.

I was fixing a paper jam on HP6700 and now I can't turn it back on.

I was clearing a paper jam and my printer lost power now I can't get it to completee the boot up. It stats to then tells me I need to shut down with the power button not unplug or turn off the power bar. I answer OK and then the printer turns off. The green light on the power supply goes out. I have to unplug it and then replug it back in and we go through the same routine with the same result. I got out my volt meter and the Power supply is only putting out 2.6V center peg to one side peg and 1V center to the other side peg. On the back is says 100/240 in, +32/+12 out. I think I need a new PS.

Furrow1945,
Welcome to the HP Community Forum.
You might indeed need a new power supply.
Anyway, here is the official document on the subject in case you would like to kick it around a bit more:
The HP Printer Does Not Turn On or Respond When the Power Button is Pressed
References:
HP Officejet 6700 Premium e-All-in-One Printer - H711n
HP Officejet 6700 User Guide
HP Parts Store
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Avery Labels jam and then feed through

Avery Labels 5868 Notarial Seals and HP Officejet 8500 Printer.
Using Inkjet labels. Printer says there is a paper jam and when I click "ok" the label feeds through the printer with no problem and does not print.
Labels print on regular paper with no problem.
Suggestions?

I see that yous are having issues printing labels.
Here is a url for the Officejet product specifications.
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=5655&tmp_task=prodinfoCategory&cc=us...
Please provide the following information so I can assist you better.
What size of labels are you printing?
Does it show the weight on the package?
What operating system are you using?
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Paper jam error message - HP Officejet 8500 pro - please help, deployed no return option

You may have solved this now but this problem seems to be inherit to the HP design. I have it also after 6 months of operation. I have downloaded the new firmware and it does not help. I have found a symptom of the problem is the arm does not drop down and the paper does not feed. Then, loud clicking noises take place and a "out of paper" error happens. Countless calls to HP does nothing to solve this. One partial fix I tried after reading it here is to set your paper settings for " HP Premium Inkjet Paper" This seems to work but the printing is at a much slower rate. Not a final fix. I have been trying to work with HP, but they are making it very difficult to stay with them.

don't buy it. I had the paper feed problem - now a paper jam message (with no paper jam) - and HP is not interested in my business. I installed this on 1/22/2010 and after about 300 pages, it is unusable. (and "out of warranty") Ridiculous. I have gone back and forth with HP over the past 3 weeks and I have no progress to report. Sad.Excellent history with 970 - 970Cse - 7310cxi - and coutless printers before that. WHAT HAPPENED???ok - done venting I think. I don't know how to fix this - HP doesn't seem to know what to do besides replacing it with the same model that eventually has the same problem. I will keep watching this in case there is real progress on this issue. In the meantime, I fired up the 7310 and will NOT buy another HP unless I hear that they have their act back together. (If they take too long, I'll go to Consumer Reports and pick the best printer there (non-HP)) Good Luck

HP AIO 8500 A909n premier wireless printer - phantom paper jam

My 3 year old printer won't work, it keeps telling me there is a paper jam and the local repair guy says it is a motherboard issue. Is there any other place to send it to for repair? I'm willing to do that if anyone can do it for under 200!

This is how to contact HP support: www.hp.com/go/totalcare
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Print message print cartridge cannot move because of paper jam but the paper jam has been cleared.

My Envy 4502 printer message window says that the print cartridge cannot move and to clear any paper jam obstruction. There was a paper jam and I cleared it but the message "the print cartridge cannot move and to clear any paper jam obstruction" remains there and I cannot remove it or get the printer to print. I tried everythng listed in the troubleshooting section of the help guide in the software. I uninstalled the printer and then reinstalled it which didn't help in the slightest--the message about the print cartridge is still there. I also tried unplugging the printer overnight (to try to clear the memory) and this also did not help--that message is still there. By the way, I can easily move the printer cartridge by hand and I can hear the cartridge moving when the printer attempts to work. I would appreciate any help from anyone to get my printer to work again!

Hi Cat2c,
Welcome to the hp support forum,
Thank you for your query.
Please find steps to remove paper jam.
Hope this helps
I am a HP Employee.
The opinions expressed here are my personal opinions, not of HP.
Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
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Hp INkjet 3545 paper jam and improper shutdown messages

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