Hp installation stop
I encounter problem when trying to install the newly bought HP laserjet P1102w to my lenovo yoga notenbook running win 8.1. The installation will stop and give an error message which say the" HP installer stop" when come to the point which ask to plug in the USB cable to the computer . I have tried to download the lastest version driver and software and even update the firmware of the printer but the problem persist.
I tried to install the printer onto my another Samsung notebook running win 8.1Pro and it installed sucessfully! Can anybody guide me how to install the printer to the win 8.1 system?
Hey @limth,
Welcome to the HP Support Forums!
I would like to work with you today with resolving the installation issue on your Windows 8.1 computer for your HP LaserJet Pro P1102w Printer. Because you are able to install via USB Cable fine on your second Windows 8.1 computer this is not a USB Cable, USB Port, or hardware issue. What this may actually be caused by is the HP Smart Install feature built into your printer. I'm going to run you through some troubleshooting steps to resolve this issue.
Step 1: Uninstall Drivers:
Disconnect your USB Cable
Open your Start screen by clicking on the Windows icon on the bottom left hand corner of your screen or by selecting the Windows button on the bottom left of your keyboard, to the right of the Ctrl button.
Once the Start screen opens type Programs and Features
Click on Programs and Features to launch it
Under the list of Programs and Features click on the HP Laserjet package and uninstall it.
Once the HP Laserjet is uninstalled, close this window.
Step 2: Clear Temp Folder:
Open your Start screen again and type Run
Click on Run to open the Run box
In the Run box type %temp% and select OK
When the Temp Folder opens select Ctrl + A at the same time on your keyboard to highlight everything in the folder. Next, select 'Delete' on your keyboard. The Temp folder has temporary internet files in it. No files or folders on your actual computer will be affected by deleting the contents of the Temp folder. Should any files still be used in this folder it will automatically pop up with a 'skip' option.
Once the Temp folder is emptied, close the folder.
On your Desktop right click on the Recycling Bin and left click on 'empty recycling bin'.
Step 3: Disable Smart Install:
You mentioned in your post that you installed the printer on your Samsung notebook and that it installed successfully. Can I have you go on that Samsung notebook to disable HP Smart Install.
Plug your USB cable into the Samsung notebook
If you used the HP download to install the printer: go to you Start screen and type Run. Click on Run to open the Run box. In the Run box type %temp% and select OK.
When the Temp folder opens, locate the 7z file and open it
In the 7z file click on the UTIL folder and then SIUtility (SIUtility.exe is for 32 bit computers, SIUtility64.exe is for 64 bit computers)
Once SIUtility opens disable Smart Install on the Printer.
If you used the software cd to install the printer: insert your disk into the Samsung notebook. Open your Start screen and type Computer (may populate as This PC as a search result)
Click on Computer to open it. Then you will see your HP Installer. Right click on the HP Installer and open it (or browse).
Click on the UTIL folder and the SIUtility. Once SIUtility opens disable Smart Install on the printer.
Disconnect your USB Cable from this computer.
Step 4: Download Drivers:
Back to the computer now that you're having the issue installing your Laserjet on:
Leave you USB Cable disconnected.
Once everything is uninstalled for your printer and the Temp folder is emptied, please click on the following link to download the appropriate drivers for your printer: HP LaserJet Full Feature Software and Driver
Allow the Software and Driver package to download
Run the installation once the download is complete
Follow through the on-screen instructions to reinstall your printer.
Only plug in your USB Cable when prompted.
The installation should now complete.
Please respond to this post and let me know if the steps I provided resolve your installation issue. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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