HP Installer Fails on Windows 7 64-bit for CP1020 Series Printer

Hello!
I've been trying to troubleshoot this for days, and I've seen lots of unanswered/unresponded to posts regarding the same matter so I hope someone sees this!
Product Name & Number: LaserJet CP1025nw color CE914A
Operating System: Windows 7 64-bit
Error Message: HP LaserJet Installer has stopped working
Changes made to system before the error occured: We updated our router info, so I ran the installation disk to reconnect the printer wirelessly. It uninstalled the programs originally added to run the printer.
The Details:
Alright, so 3 days ago we updated our router SSID and password for security reasons. Apparently, there's no easy way to update network details for the CP1025nw so I had to run the installation disk. It prompted me to uninstall the software, reboot and then reinstall. I run through the prompts, and then choose "Connect through a wireless network". After searching the network, I then choose "USB Setup of Wireless". I connect the USB when prompted, and as soon as the drivers are installed I get the Windows error message posted above. I have attached a screenshot of what appears as well.
The frustrating thing is that the printer still works after installation, but only through USB connection! I need to get wireless working again, but without the installation software working, I can't seem to make this happen (unless someone knows a hack/work around).
Event Viewer provides the following details on the application error:
Faulting application name: hpbcsiInstaller.exe, version: 1.5.6.4020, time stamp: 0x4bbf9f17
Faulting module name: hppccompio.DLL, version: 1.3.0.24, time stamp: 0x4c9685d0
Exception code: 0xc0000417
Fault offset: 0x000073bf
Faulting process id: 0x970
Faulting application start time: 0x01cdbc45b6632fa1
Faulting application path: D:\Installer\hpbcsiInstaller.exe
Faulting module path: C:\Windows\system32\hppccompio.DLL
Report Id: cb4d353b-2839-11e2-be7e-002564531498
I have tried a vast array of solutions and none of them seem to work. Everything from firmware upgrades, removing all instances of HP files including .inf files, installing with startup programs and services as basic as they can get, etc.
PLEASE HELP!!
Cheers,
Kirk
This question was solved.
View Solution.

Alright, well this was a beast of a problem to say the least. I'm so relieved to be finished with this nonsense.
How it all started - a recap:
We changed the password on our wireless network as we were updating it for security reasons. I couldn't find ANYTHING that allowed for me to update the network details (password or SSID) directly on my printer and everywhere said I needed to uninstall and reinstall everything (and re-run the connect to wifi via USB). This is not the case - there is a much simpler solution which I will also cover at the end of this post. Anyway, as mentioned above, during the stage of installing device drivers, the installer crashes with the Windows message "HP Installer Setup Has Stopped Working".
How I fixed it:
1. Printed a configuration page by pressing down the 'resume' button for a few seconds and letting go. I took note of the following in the upper right corner:
Status: Not Connected
Network in Use: None
IP Address: 0.0.0.0
I got continued to wonder if I could connect to the printer directly through the ethernet port so I...
2. plugged in a cat5 from my laptop to the printer.
3. Printed a second configuration page. Now I got the following information:
Status: Connected
Network in Use: Wired
IP Address: 169.254.71.50
4. I opened my web browser and tried going to 169.254.71.50 but the page wouldn't connect. I recently just built a gaming computer and found a way to bridge internet from a wireless laptop to a wired device (http://www.youtube.com/watch?v=96Z1_6rX5qU) so I wondered if this would work with the printer.
5. Bridged my Wireless and Network connections as per the video above.
6. Opened my web browser and once again tried navigating to 169.254.71.50 and it WORKED! (Not sure if that IP address is unqiue to my printer, but printing a configuration report is the best place to find it.
7. I clicked on the Networking tab and then selected Wireless Configuration.
8. From here I was able to enable my wireless connection, updated my wireless password, and choose the wireless network I wanted to connect to! This is how you can update your wifi information without having to do a complete reinstall!!
9. I now unplugged the ethernet cable (as suggested next to the enable/disable radio buttons. My wireless printer light turned on and stayed on. I was now connected again!!
10. I don't think this was a critical step, but I also set up the ePrint mobile printing
11. I printed another configuration page, and could now see the following:
Status: Connected
Newtwork in Use: Wireless
IP Address: 192.168.1.115
12. I could now navigate back into the printer through my browser using that IP and was able to find and print to my printer wirelessly through my phone, but was still unable to print from my laptop wirelessly.
13. I inserted the original install CD, held my breath and clicked install. Holding your breath here is optional.
14. It asked how I wanted to connect, and as before I choose wirelessly. This time instead of asking me to connect the USB, it FOUND my printer on the network! I selected it, clicked continue and everything successfully installed!
Everything is now back to normal! I can use my printer wirelessly once again. PLEASE let me know if anyone needs more clarification on the above steps, or if something doesn't work for you because there is no other solution out there. Trust me, I spent HOURS AND HOURS looking. I hope this helps some of you!
Cheers,
Kirk

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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======================================================
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===============
Overall summary:
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OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
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Language Edition Version Clustered
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ProductName: SQL Server 2008 R2
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AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Automatic
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ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
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ASDOMAINGROUP: <empty>
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: *****
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150115_225416\ConfigurationFile.ini
CUSOURCE:
ENABLERANU: False
ENU: True
ERRORREPORTING: False
FARMACCOUNT: <empty>
FARMADMINPORT: 0
FARMPASSWORD: *****
FEATURES: SQLENGINE,FULLTEXT,RS,SSMS,ADV_SSMS
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: NT AUTHORITY\LOCAL SERVICE
FTSVCPASSWORD: *****
HELP: False
INDICATEPROGRESS: False
INSTALLSHAREDDIR: D:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: D:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: D:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT AUTHORITY\NetworkService
ISSVCPASSWORD: *****
ISSVCSTARTUPTYPE: Automatic
NPENABLED: 0
PASSPHRASE: *****
PCUSOURCE:
PID: *****
QUIET: False
QUIETSIMPLE: False
ROLE: <empty>
RSINSTALLMODE: DefaultNativeMode
RSSVCACCOUNT: NT AUTHORITY\SYSTEM
RSSVCPASSWORD: *****
RSSVCSTARTUPTYPE: Automatic
SAPWD: *****
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: NT AUTHORITY\SYSTEM
SQLSVCPASSWORD: *****
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: E2KLAB\Gautamr
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: False
TCPENABLED: 1
UIMODE: Normal
X86: False
Configuration file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150115_225416\ConfigurationFile.ini
Detailed results:
Feature: Database Engine Services
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 1324
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150115_225416\BestPracticesPolicies_Cpu32_1.log
MSI error description: The folder path 'Program Files (x86)' contains an invalid character.
Configuration status: Passed
Feature: Full-Text Search
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Feature: Reporting Services
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Feature: Management Tools - Complete
Status: Failed: see logs for details
MSI status: Passed
Configuration status: Passed
Feature: Management Tools - Basic
Status: Failed: see logs for details
MSI status: Failed: see details below
MSI error code: 1324
MSI log file location: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150115_225416\BestPracticesPolicies_Cpu32_1.log
MSI error description: The folder path 'Program Files (x86)' contains an invalid character.
Configuration status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150115_225416\SystemConfigurationCheck_Report.htm
Any other suggestion i can try ?
Gautam.75801

Iscsitarget installation fails on Windows 2008 R2 server

Dear All
We have windows 2008 Server which is also DC server. I am trying to install iscsitarget utility which I downloaded from Microsoft site. I want to configure the server as iscsi target and map the disk space to another server as disk volume.
The installation fails as it says ' due to some error' there is no explicit entry in the event viewer also. The iscsitarget is version 3.3.
We have installed all the applicable updates from Microsoft updates. ANy alternatives are available?
Shekhar-nsk

Hi,
Follow your description, I also download Microsoft iSCSI Software Target 3.3 on my Windows Server 2008 R2 and
install it. However, it succeed.
àThe installation
fails as it says ' due to some error'
Would you please let me know the complete error message that you can get? Or provide a screenshot of it?
(please hide all protected or private information.)
Meanwhile, would you please let me know where you download the Microsoft iSCSI Software Target 3.3? Please
download it from following link and
perform a clean boot, then check if install successfully in clean boot.
Microsoft iSCSI Software Target 3.3
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Installation failed with Windows Vista and JDK1.602

Hi All,
Appreciate any help to resolve the following installation error on my Windows Vista system with JDK1.602
Pop-up Error Message:
The installer is unable to run graphical mode. Please check the value of the DISPLAY environment varibale.
Thanks,
CP

JSE8.1 (based on NetBeans 5.0) is not supported on Vista. You may want to consider using the latest NetBeans 5.5.1. (NetBeans is where all future development is planned for).
http://forum.java.sun.com/thread.jspa?threadID=5192837
From the release notes of NB551:
# Issue #85361: NetBeans 5.5 installer does not start on Windows Vista.
    Description: On systems running Windows Vista, the NetBeans 5.5 installer fails to start
and a message suggesting running with the "silent" or "console" flag appears.
    Workaround: To correct this, run the installer on JDK 6.0 build 96 or newer.
    If you encounter further difficulties, disable Compatibility Mode manually. You can do
this by right-clicking the .exe installer file and choosing Properties from the pop-up menu,
then deselecting Compatibility Mode in the Compatibility tab of the File Properties dialog.
Note that if Compatibility Mode was turned on automatically, it is necessary to disable it
for both the current user AND all users. To do so, click the "Show Settings for All Users"
button, then deselect the Compatibility Mode checkbox in the "Compatibility for All Users"
dialog.You can try the same workaround for installing jse8.1, to see if that works. But, it is an older version that is not supported on vista and hence my suggestion to consider a later version of NB.

Installation Failing on Windows XP PRo

Trying to install 10G Express with no luck. The installation process just stops and no further messages or prompts are given. Installation fails during the Copying files process and the last message in the dialog box is "Producing Product Information". Here is a snippet from the OracleDatabaseExpressInstall.log
Property(S): OriginalDatabase = C:\WINDOWS\Downloaded Installations\{853C63CA-5594-4874-AAE3-C9B8A0975391}\Oracle Database 10g Express Edition.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
Property(S): ISStartupEvent = E295978
Property(S): ff9ef67406aa11d5ab9800b0d02332eb = g
Property(S): CLEANUPUNINSTALLROLLBACK = Waiting
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\WINDOWS\Downloaded Installations\{853C63CA-5594-4874-AAE3-C9B8A0975391}\
Property(S): SourcedirProduct = {F0BC0F9E-C4A8-485C-93ED-424DB9EA3F75}
Property(S): ProductToBeRegistered = 1
MSI (s) (50:38) [12:31:31:265]: Note: 1: 1708
MSI (s) (50:38) [12:31:31:265]: Product: Oracle Database 10g Express Edition -- Installation operation failed.
MSI (s) (50:38) [12:31:31:265]: Attempting to delete file C:\WINDOWS\Installer\2b7f2ce.mst
MSI (s) (50:38) [12:31:31:265]: Unable to delete the file. LastError = 32
MSI (s) (50:38) [12:31:31:296]: Cleaning up uninstalled install packages, if any exist
MSI (s) (50:38) [12:31:31:296]: MainEngineThread is returning 1602
MSI (s) (50:C4) [12:31:31:296]: Destroying RemoteAPI object.
MSI (s) (50:10) [12:31:31:296]: Custom Action Manager thread ending.
=== Logging stopped: 11/5/2005 12:31:31 ===
MSI (c) (D0:78) [12:31:31:328]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D0:78) [12:31:31:328]: MainEngineThread is returning 1602
=== Verbose logging stopped: 11/5/2005 12:31:31 ===

There are a few well known installation issues - in order of likelihood
1) Check that the Windows username you have logged on with does not contain a space (or other special characters such as umlauts etc). The workaround is to create another Windows account without spaces, give that account Administrator privileges, and install using that account.
2) Certain locales have problems. These include Russian, Estonian, English - South Africa, Spanish - Dominican Republic, German - Switzerland, French - Switzerland, Italian - Switzerland. The work around is to set the user locale to something else before the XE installation.
3) If you have the DLL oraociei10.dll in your path you will have problems. Workaround is: Search to see if this file exists on your hard drive. If it does, check to see that the directory that contains it is not in your path. If it is in your path, then remove during the Install. You can add it back to your path after the install, but the SQL Command line provides with Oracle Database XE will not work
In all cases above, deinstall the software using Add/Remove Progam before trying the work around

Installation failed on Windows XP Home Edition

Hi,
I tried to download Oracle 9i Enterprise Edition on Windows XP Home edition.
After 15% installation was over , it prompted me for Disk2 and I gave the path c:\dirName\Disk2..where the disk2 is located.But the prompt dialog keeps on asking about Disk2.
Can anybody suggest what can I do about it?
Thanks in advance.
Rampreet

Sir,
i used fresh system with 2000 advance server. when cd ran it required jre i provided i used General Purpose. But after finishing upto 100% database configuration assistant was not configuured. no pre configured datbase was visible as it gave Oracle not available. Please solve it it's urgent..any particular method to install.
i am trying it for past 3 weeks no succes.. I hope u will guide me if u have got the solution by now.
akash
[email protected]

ITunes 12.1 for Windows (64-bit - for older video cards) did not fix choppy playback

After reading all the other posts I tried installing the (64 bit for older video cards) and it did not solve my choppy playback with Music or Movies. I am running windows 8.1, Intel i7-4500U CPU @ 1.8GHz, 8 GB RAM, 64-bit OS, x64 based processor, DELL Inspirion 15. Never had problems until upgrading to 8.1 from 8.0.

Did you see if changing the Play Audio Using select in Edit > Preferences > Playback to "Direct Sound" resolves the issue? Otherwise you may want to consider rolling back to 12.0 and waiting until a future release is shown to resolve the playback issues in 12.1. See Turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for steps needed to completely remove all installed iTunes components, and for links to the 12.0 installers.

Windows 7 driver for 3500 color printer

I need a windows 7 driver for my 3500 color laserjet printer. Windows XP is the latest driver listed on the website.

The latest Vista drivers for this printer on THIS page shows one of the enhancements as supporting Windows 7. So it should install fine. Do notice that this is the v.13 software.
EDIT: Just downloaded the version 13 software, and tried installing it. It seemed to go through fine, though I don't have the printer physically here. Check the screenshot.
Message Edited by DexterM on 07/10/2009 10:57 AM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Attachments:
Capture.JPG ‏57 KB

Text Window rotation issue for SATO GL412e printer

Dear Friends,
I am working for Labels to print in SATO GL412e
I have read the SATO documentation for Smartforms and done the same accordingly the documentation but the window text is not rotating as 270 degrees.
I have used the command also as given.
ROTATE_270_1 <'Window NAME'>
Please help me on the same.
Thanks & Regards,
Tarun

actually here is a much better one:
http://www.sapfans.com/forums/viewtopic.php?f=14&t=105845

Oracle E-Business Suite 12.1 Installations fails on windows 7 64 bit

Hi guys,
I am trying since the last 10 days to install Oracle EBS 12.1 on windows 7 64 bit. I have installed the pre-requisites, .i.e:
1. MKS Toolkit 8.7
2. Visual C++ 2005
3. I am installing from the Administrator user Account, which is added to the Administrators Group.
4. After the installation is started all the prerequisite checks are met.
The setup displays the following error on completion of 33% after unzipping all the 237 files:
RW-50004: Error code received when running external process. Check log file for details.
Running Database install Driver for VIS instance
When i checked the log file i found the following error in the logfile 'C:\Program Files (x86)\Oracle\Inventory\logs\cloneActions2011-06-05_02-30-16PM'
INFO: ERROR: File not found: C:\Windows\Microsoft.NET\Framework\v1.1.4322\CONFIG\machine.config
INFO: ERROR: File not found: C:\Windows\Microsoft.NET\Framework\v1.0.3705\CONFIG\machine.config
Please tell me what should i do?
Thanks in Advance.
Regards:
Naik amal Khan
Edited by: Naik Amal Khan on Jun 7, 2011 11:20 PM

Hi Naik;
Windows 7 is certified version for ebs 12.1. I have myself installed it on another system and it is running well. But on this system has some issues.Win7 certified on client tier
Please see:
http://blogs.oracle.com/stevenChan/entry/win7_64-bit_clients_32-bit_browsers_ebs
If you try to make r12.1 installation on win 7, its mean you can try to make installation on uncertified platform.
Please see:
Oracle E-Business Suite Installation and Upgrade Notes Release 12 (12.1.1) for Microsoft Windows Server (32-bit) [ID 761567.1]
Also check certification matrix which is avaliable at metalink
Regard
Helios

Adobe Air installation fails on Windows 8.1

Hi,
I downloaded the latest version of Adobe Air and when I try to open the AdobeAIRInstaller.exe file (also tried as administrator) nothing is done. I can see the installer file being opened on the Task Manager, but the CPU is not being used. The installation log goes like this:
[2014-07-12:18:13:16] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
[2014-07-12:18:13:16] Commandline is:
[2014-07-12:18:13:16] No installed runtime detected
[2014-07-12:18:40:39] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
[2014-07-12:18:40:39] Commandline is:
[2014-07-12:18:40:39] No installed runtime detected
[2014-07-12:18:46:55] Runtime Installer begin with version 14.0.0.110 on Windows 8 x86
[2014-07-12:18:46:55] Commandline is:
[2014-07-12:18:46:55] No installed runtime detected
It keeps giving me the same message. By the way I have no other installation issues. It's only with Adobe AIR. Don't know if it's a common failure, but couldn't find any solution on the internet.
EDIT:
Yay i Fixed the Problem , here is the solution :
1. Open a command window, elevated as administrator
2. Navigate to the AdobeAIRInstaller.exe file
3. Run the command "AdobeAIRInstaller.exe -silent"
Hope it 'll help.

It is unknown if you can install it in Win8, particularly the 64-bit system. It would generally be recommended that you buy the new version AA XI. If you have Win8, have you tried the install? Did you succeed, though some parts will likely fail in any case? Can you open Acrobat and Distiller? If the latter two are yes, then you will find that you will be missing the Adobe PDF printer and AcroTray will not function. You only alternative is to install a color PS printer, such as one from HP, change the name to Adobe PDF, and change the port to FILE. Assuming the rest works, you can then create PDFs by printing to the Adobe PDF printer and creating the resultant PS printer (may be a PRN extension). Open that file in Distiller and you should have a PDF. That would be the process, but have no idea if it works on Win8 or 8.1. Let us know the results if you try.
I have followed this process for both AA5 and AA7 on Win7 (32 and 64 bit system respectively). I don't use them there, but the process did work in both cases.

HP Installer Fails on Windows 7 64-bit for CP1020 Series Printer

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