HP Installer Setup not running on Windows 7
HP OfficeJet 6500
Windows 7
Attempting to perform a first-time install on my new laptop. Running the setup.exe file from the OJ6500vE709_Full_14 software download immediately results in an error message that HP Installer Setup has stopped working. Error details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Setup.exe_HP Installer
Application Version: 14.0.301.0
Application Timestamp: 4b614229
Fault Module Name: Setup.exe
Fault Module Version: 14.0.301.0
Fault Module Timestamp: 4b614229
Exception Code: c0000094
Exception Offset: 00098e1b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I believe I have all protection turned off in Windows so nothing should be preventing the install. I have installed this on another computer in my home also running Windows 7 with no problem.
Please help.
Thank you.
I had the same problem. My HP 6500 E709n is out of warrantee - old computer crashed. On a new Windows 7 computer, the installer failed. Many same details:
Problem signature
Problem event name APPCRASH
Application name Setup.exc_HP Installer
Application version 14.0.301.0
Application time stamp 4b614229
Fault mode name Setup.exe
Fault mode version 14.0.301.0
Exception code 40000015
Exception offset 000a75ef
OS version 6.1.7601.2.1.0.768.3
Local ID 4105
Additional Information1 67d9
Additional Information2 67d918b5d2dc6eb7485f13ad2e1b79c1
Additional Information3 4df0
Additional Information4 4df0906aa94db94f5f5df73d2e886c50
This is not a problem with the printer -- it is a problem with CURRENT software -- but HP wanted to charge me to fix it.
I'll wait to see if some answers are forecoming on the forum -- otherwise it is bye bye to HP products if they cannot even keep their current software working. The printer was good while it was connected to the Windows XP software, but XP support dies in 6 months.. Come on HP -- surely you can post an answer to solve the problem.
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