Hp is saying suspected water damage

I have a hp dv6, i was working on my PowerPoint at my desk and the computer shuts off with no warning. A power chord will not power it back on. I called hp, they sent a box out, I have a factory warranty on it. I called and talk to someone who says that there has been water damage that caused my motherboard to crash. I'm pissed I'm paying 36,000 a semester and now I can't pass my classes because all of my finals and papers were on that computer. I paid about 1,400 dollars for that computer I only had it about 8 months. I have never put water to my computer or I would not have shipped it I am so angry someone needs to replace my computer. My computer shut off while in working on a 30 slide PowerPoint there was no water involved ever. The computer just randomly powered off.

Hey,
"A power chord will not power it back on. I called hp, they sent a box out, I have a factory warranty on it. I called and talk to someone who says that there has been water damage that caused my motherboard to crash."
So does HP plan on replacing the notebook for you. What did they do to help you out ?
THX

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I went where i buy my iphone cuz i dont have any soynd n they say its water damage

I was talkig on the phone when it was raining a bit n after i got home i got no more soud on my iphone n i went where i buy my iphone they say its water damage how

Asked and answered:
Question:
"they say its water damage how"
Answer:
"I was talkig on the phone when it was raining"

HP Suspects water damage and doesn't give warranty

Hello all, I am the owner of a HP Elitebook 8570w Workstation. I was working on my laptop, closed it that night and woke up the next morning, trying to use my computer. I turned it on, and after 4 seconds it shut down. After that, the laptop never showed any signs of life. I am very upset about this, since I always treat my laptop very carefully and I would never drop it or spill a drink over it. I think it's even more noteworthy since HP is advertising this laptop that it has a spill resistant keyboard. In other words, if there ever would be water in it, it shouldn't shut down like that immediately. I am very disappointed by the approach HP took by not repairing my laptop. It's a 2200 euros workmachine beast, and they are asking 1100 euros to repair it! I hope something could be done about this, since I am a student and I can't afford to spend 1100 euro on my only workmachine that I need for my study...

Do they still have it or did they send it back to you? They will send you pictures of the suspected water damage I believe.

4th generation--totally dies, Apple says "water damage"

I've had Shuffle 3rd generation shuffle for forever and never had a problem with it working while i exercise....I run a lot at a time (10+ miles). I started buying 4th generation shuffle and have had trouble with it once temperatures rise....winter is no problem running with it but now that it's hot, i've run and it dies (totally dead and will not work)....i took it into Apple store and the Genius bar guys shine a flashlight in the charger/earphone hole and says, "there's water damage." The first one they replaced (2 weeks ago), then i ran the very next day with it, and within a short 3-mile run, this one dies also...i brought it in and they said same thing "water damage" and didn't give me a replacement. I had to buy a new one. Litterally, i ran the next day for only 4 miles, and even wrapped it in plastic this time, but at the very end of run, it died totally...dead.
There must be a flaw with this generation shuffle....i still am able to use my 3rd generation (now going on 3-4 years) without a problem while running, but the 4th generation is better with the voiceover and playlist ability but i've now bought 3 and they've all died....ANYONE HAVE ANY SUGGESTIONS OR SIMILAR ISSUES?????

Don't take offense. Believe it or not, there are people out there who seem to have nothing better to do than making up and posting fake stories on the Internet. Pathetic, right...?
Since the indicator indicates water damage, it is probably actually related to moisture. It had happened only once, I could believe it was a manufacturing defect, but not three times in a row. It's probably NOT related to heat, because any temperature where running "10+" miles didn't cause heat stroke would not cause a shuffle to fail, only due to heat.
But if you actually "wrapped it in plastic" and the problem still occurred, I don't see that it could be have been moisture. Also, even in winter when the temperatures are lower, I run the same distances as you, and I still sweat a lot. So, if moisture was getting into the iPod to cause this problem, it should also have happened during all the months of winter, at least once. So moisture from sweat causing this problem doesn't make sense either.
If this was a general problem, and the majority of iPod shuffles (three in a row for you) are just failing for no apparent reason, with the indicator showing water damage when there was no water damage, then there would be line going out all the Apple Stores of people returning broken shuffles. And this forum category would be filled to server overload point with similar posts.
So, I have no answers, and it doesn't make sense... You should contact Apple directly and talk to Apple customer support. Use the Contact Us link at the bottom right corner of this web page.

My iPhone5 says it's eligible for the lock button replacement but I would like to know if having water damage means they won't repair it. Does anyone know?

My iPhone5 says it's eligible for the lock button replacement but I would like to know if having water damage means they won't repair it. Does anyone know?

Probably not covered but only Apple can tell you after they look at it.

Hey please please help me my serial no - DN*****TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund?

hey please please help me my serial no - DN******TWF.my iphone got water damaged but apple says this serial no has replaced but i had never replaced i lost my thousands.please tell me what to do.my iphone 5 is in dead conditions.how can i get my refund? means how to get replacement or other chances to get my ruppe refund?for god say please help my please...!!
<Personal Information Edited by Host>

Sorry, it appears you were scammed. The phone you have was replaced, either under warranty, or as an out of warranty replacement, & should have been returned to Apple. Unfortunately, some unscrupulous retailers will fix these phones, & then re-sell them. Your only option is to go back to whoever you purchased the phone from & confront them

My ipad mini has water damage but when I plug into wall it says to connect to itunes. When I plug into Mac nothing happens. Not even a charging sign and nothing happens with itunes. Computer doesn't recognize it's plugged in.

my ipad mini has water damage but when I plug into wall it says to connect to itunes. When I plug into Mac nothing happens. Not even a charging sign and nothing happens with itunes. Computer doesn't recognize it's plugged in.

If moisture got inside, it may have shorted the iPad's electronics.
Solutions for wet iPad.
http://www.gazelle.com/how-to/ipad/ipad-recover-from-water-damage
http://www.knowyourmobile.com/appleiphone/ipad/ipaduserguides/701079/how_to_fix_ an_ipad_if_it_gets_wet.html
 Cheers, Tom

What should i do if my iphone 4 has water damage and the lock and home button doesn't work and it says to plug it into itunes and to restore and update it when i restored and updated it 3 or 4 times already? What should i do?

i need help with water damage and problems with my iphone.

Do you have a backup of your contents? When the iPhone showed the screen with the USB cable and said to connect to iTunes, it had already entered the recovery mode which means all content had been erased. So you need a backup from before the water damage and problems started to get your contents back.

My speaker went out on iphone 5 so apple sends me a new one, it says if there is water damage to my old one they will charge me retail price. I don't know if there is but if they do find damage can I just get my old one back and send them theirs back?

If anyone could help me with this. I don't have that kind of money, but the thought of maybe my phone has damage I am unaware of and them charging me over 500 dollars is ridiculous

Do you not understand Out of warranty covers an iPhone that is not covered by warranty because the user has abused it in some way including water damage or is just out of warranty time wise
You get a factory refurbished unit in exchange and in US thne priceyou pay is $269 for an iPhone 5 any size
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in U.S. dollars and are subject to local tax. When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service. Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details. Back to top

Please help!! Computer dummy + water damage

I know this is a very common, probably annoying, question asked in Apple forums but I can't find a recently updated discussion page to post this on. My Google searches aren't really coming up with a specific answer, just pages of forums from 2005-2008. I didn't see any with recent dates, and I really need someone to give advice asap. I am in graduate school and desperately need to get my computer running again or at the VERY least find out if the hard drive is still functional so I can access my important files and transfer them to a new computer.
My Macbook was sitting on my bed, closed and unplugged. I am normally very careful with my Macbook, and I thought my Nalgene water bottle was tightly closed (it wasn't) and a safe distance from my laptop (wrong again). Since water bottles don't fly, I assume my cat knocked my water bottle off the bedside table and onto the bed....more specifically, onto my Macbook. I was in the bathroom getting ready for bed when this occurred. I came out of the bathroom to find a large puddle on the bed and an empty water bottle nearby. And just my luck, the Macbook was right in the middle of the puddle. It was about 15 ounces of water. The area surrounding the computer was soaked through the bedspread, all the way down to the sheets. I'm guessing the water was on the laptop for about 3-5 minutes while I was out of the room.
Here is what I did upon finding this disaster:
1) I immediately moved the Macbook to a dry area, and used a dry towel to blot up what I thought was all of the water. Some water had even gotten to the keyboard/screen, even though the laptop was closed.
2) I was not thinking straight and I know nothing about internal workings of laptops, so I performed the panicky knee-jerk reaction.... "ok, I got most of the water, I should check see if it still works" and tried to turn it on. I realize now that was a dumb move, and I am very angry with myself. But anyway, it began to start up normally, but right after making the Apple noise that it usually makes upon restarting, it faded to a blue screen with the apple logo for a second, then went black. I know this is bad, but I didn't heard any abnormal noises like something was being fried, it just shut off.
3) I removed the plastic Incase protective shell. Note to self: it is not watertight. Some water was trapped underneath the shell, but I didn't realize how much had gone inside the computer yet.
4) I dried off the top and bottom of the laptop
5) I removed the battery. Water came dripping out. Sad times.
6) With another dry towel, I blotted everywhere I could to soak up as much water as possible, and placed the laptop on a towel on a desk in an upside down V shape. The battery is next to it.
This all happened at 11pm on 2/2/2010. The Macbook has been sitting in the same position ever since, in a low-humidity room with an overhead fan. I do not have Apple Care but I know water damage isn't covered anyway. I've also read that Apple charges anywhere from $700-900 to repair water damage, so I might as well buy a new laptop if this damage is irreparable. Given my situation, my questions are:
1) How much longer should I wait before trying to turn it back on? It has been almost 48 hours.
2) Can anyone give me any advice (other than "be more careful next time") for what to do next? Does putting the laptop in a sealed box full of rice really help get the moisture out? How about a hair dryer?
3) Should I follow the instructions on ifixit.com to take the computer apart to allow for more evaporation? Because if it is strongly recommended that I do this, I can have my fiance (who is very good with computers) do it for me....but I am very worried that taking it apart will damage it even further.
3) If all else fails and the logic board is fried, can I still remove the hard drive and get my files off of it?
Any responses will be greatly appreciated.

hey, sorry to hear about your computer.
i'll try to answer your questions, so here goes:
1. you could try again to turn on the computer, but the only issue is that the parts of the computer are already fried and might not work. you could try though, it can't hurt to try. also, when doing this listen for beeps coming from the computer. if that happens, i can send a list of beep codes that might narrow down what might have been damaged.
2. i have heard that rice does work since it absorbs a lot of moisture. i've never (thankfully) had to try it before, but other people says it works fine. you might try that before turning on the computer again. it'll just get rid of the excess moisture.
3. taking apart the computer won't damage it if done correctly. ifixit is a good place to go for that kind of stuff. just know that if something does break, you'll be charged for a replacement part (though it looks like you'll have to pay for some replacements anyway). this might work for drying out, but i'd stick with the rice to be safe, just because it doesn't involve disassembling the computer.
4. if your logic board is fried, you can possibly recover the data from the hard drive. the only possibility is that water entered the drive, rendering it useless. if you are going to attempt to salvage the hard drive, you'll need another laptop to put it in or get a drive reader. it plugs into another computer and reads the drive through the Disk Utility. i'm not quite sure where to get those, but i'm sure you can find on on Newegg.com or some reputable computer parts store.
i'm not totally sure how much apple charges for water damage repairs, but it's worth going to a store and they can see whats wrong and come up with an estimate and then decide whether to get a new macbook or to forgo the cost of repairs.
i'm really sorry to hear about your macbook, but i really hope something can be done. write back if you need more help.
-MacDarling55

I have a water damage iPhone 5s would like to change to new set with top up the money. But the staff told me it couldn't be done due to some of my minor parts are missing according to company policy. I need advise as I want to change it.

Hi all,
I have a water damage iPhone 5s was bring to service center to have new set change with top up the money. Well, the staff were told me that the phone can't be change due to some of minor parts are missing in the phone. He said this is due to company policy. I would like to check is that nothing can do with this missing minor parts? I really doubt the policy of the Apple as I was told as long as you bring to the service center, they will assists. As Apple is a well known brand top of the world, but the servicing is really make me so disappointed! I really doubt should I still continue to support the Apple product with helpless service!
Would like to take this opportunity to seek the professional advise in order to get my phone change back.
Appreciate very much!
Thanks.

Well, your service is handled by an Authorized Apple Service Center. If they refuse to handle the claim, that is well within their rights. Apple as well could void a claim under the same circumstances. I'm not saying that you did or did not modify the device, but you could try and talk to a supervisor there and make another request. You can also try and contact Apple by obtaining a number with this support document and describe your problem. http://support.apple.com/kb/HE57

I bought a brand new mac after Apple said I had ruined my MBP with water damage- but now it works fine?

I'm a little bit confused here. I bought the latest Macbook Pro before university late September 2011, and unfortunately had a little accident involving a leaky bottle of juice.
I dried it out as much as I could, and took it to my nearest Apple store two days later, where, to my dismay the guys at the Genius bar said it was broken beyond a reasonably priced repair. I was faced with an estimated £800+ bill, or the option to buy a new one.
As I was going back to Uni for my last term, I needed a computer of some kind and hastily bought the new one. Instead of having it repaired, I stretched an extra £100 on the repair bill and bought the Macbook Air.
The guy who served me thought it was a good idea for me to buy a new one (obviously) and kept reminding me that even if I do get it repaired, the 'corrosion' could spread and it might need repairing again.
The problem throughout all of this is after spending ANOTHER £1000 only a few months after buying the first macbook, I am typing on the so called 'water damaged' macbook right now.
They told me it was completely busted, but apart from cosmetic water marks on the screen I am failing to see what's wrong with it.
Have I been ripped off? Can I sell the water damaged MBP?
I hope someone can help me!
Alexandra

As far as selling it, I don't know what you would get for it. I know in my opinion if I was going to buy it and it worked, if it didn't look really bad, I MIGHT buy it, but that would really mean taking a look at it and seeing what is in store and what kind of condition it is in at the moment. The thing with liquid, it does weird stuff when mixed with electronics. I once had a portable gaming system that I spilled some pop on. It didn't work right away because everything was still wet and liquid and electronics don't mix well. However, after letting it dry off, it worked great. Only problem I had with it at that point were the buttons started to stick. And when they stuck, they would cause me to screw up my games sometimes becuase when I would go to push the buttons, they wouldn't go down right away and would be delayed and with games, that is the problem. When you needed the button pressed now it wouldn't go right away. This is not necessarily a problem with the computer say if you were typing or anything, but the point being, it may not show serious signs right now, but that doesn't mean that later it isn't going to. However, as stated above, you might be able to get something for it as there are other parts worth value. Maybe not the full computer, but pieces to part out if someone else were to find one that needed parts because there were parts of theirs that went bad and needed replaced. I think if you were to fully disclose what happened and let them know that there could be something still going on with it that may cause a problem down the line, you might find someone who wants to try out a mac before making that purchase of $1000 to buy a new one. I would try to sell it, worst thing that happens is you don't sell it because nobody wants it, but if that is the case you are no different then you are now.

Recovering data from a water damaged MacBook Pro

A week ago I managed to rather carelessly spill a glass of water over my Late 2013 rMBP (no pun intended). I took the laptop to the Genius bar where they told me the motherboard was fried and the laptop was dead. Considering the extent of the damage and the uncertainty of the feasibility of repair I decided to replace my old rMBP with the 2015 one.
My old rMBP contained some fairly important data that I would certainly want to recover but more importantly I would like to import the system itself into the replacement laptop as it contains my Windows 8 bootcamp partition which I think is far too much of a hassle to re-install. I am quite confident the SSD itself is not water damaged, although I have heard that the storage devices between these two iterations of the rMBP are incompatible - which may or may not be true - I don't know. Anyhow, I would like to know how I can either browse the content of the SSD or import it into my replacement laptop.
Is this even possible? Any help would be much appreciated. Thanks.

Razorlance wrote:
Is it possible to just put the old SSD in the new laptop then?
Maybe, I just cannot say with authority. Even if they were physically the same, the question is what OSX is on the older SSD. If it is older than the one the new MBP came with, it will not work.
Ciao.

How can I tell if my water damaged 4S is unlocked?

I'm trying to sell my iphone 4S that has water damage. how can I tell if it is unlocked and no longer assoc with itunes account? people keep asking for IMEI and SN and tell me I can check this myself but when I call to find out they say I have to pay $19 to ensure repair or something and I don't want repair just to see how I can tell unlocked. when he damaged it I didn't repair it just used an available upgrade to purchase new one thanks for the help

You can try calling Apple tech support and giving them the serial number. Sometimes they can tell you whether the iPhone is listed as factory-unlocked. Otherwise, other than by putting in a different SIM, there is no way you can tell.
Regards.

Battery life bad after ios5 upgrade on 3gs but genius bar states water damage, I'm not sure I buy it.

I had my iphone 3gs for exactly a year and it worked fine. I upgraded to ios 5, and now the phone gets into a state where it won't charge even when plugged into the wall. I do some different operations and then it works for a few days.
I went to the genius store twice. Once they thought it was just a software issue with ios5 and different charging mechanisms. So, I went home happy thinking it was fixed. It happened again.
I went back yesterday and the genius bar says there is water damage and it is affecting the battery. I did see the red water damage line but I'm not sure I buy it. I was working fine before ios5. It seems a bit coincidental to me.
Have any of you seen this problem before? Is it truly the water damage that is the problem perhaps excacerbated by the ios5 increased battery depletion bugs? Or could it indeed be some sort of software issue?
In addition, what options do I have now?

There are still battery issues with iOS 5 and another update is forthcoming. In the meantime do you have an Exchange mail account on your iPhone?
Your charging problem is almost certainly related to the water damage on your iPhone. You can do an out-of-warranty replacement for $149.

Hp is saying suspected water damage

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