Hp j4680 all-in-one printer stops before printing is completed

Ever since windows 8.1 downloaded to my computer I've lost my scanner and have problems printing.  It stops before printing is completed and now it won't print at all.  I've tried going to H.P. to help but it now says that no printer is found.  What can I do?

Hi,
First follow this tool by selecting fix printing:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-141412-1&cc=us&dlc=en&lc=en...
Be sure to clarify how the printer is connected to your PC, what HP software has been installed and what security program have been installed.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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