HP L7590 printer - paper not being picked up

We are a small company with a remote office that has a new L7590. It is connected to a wired network and has win2ks in Head Office managing the print queue. A paper jam occurs from the tray, and I am told the paper was extricated in several pieces, although am assured that it was all removed.
Once cleared, the roller that drops down to pick up the paper for the next job doesn't pick up the paper, and the error message is out of paper.
We've seen this once before some time back in a different location, and the fix we had was to power off the printer and then remove the power lead, so it is 100% power off and not in hibernation. Upon powering on, this has reset the hardware so that the paper was picked up okay for the next job and all was sweet.
Not the case with this newest L7590, it remains in a faulted state and while I have sent the office an old spare to get them out of immediate trouble, I must wait until the new L7590 is transported back to me so I can verify what I have said is 100% accurate.
Has anyone encountered this paper pickup issue and fixed it before ??
My first post here, so please be gentle :-))

I just spent several hours troubleshooting this printer. My rollers were all clean. I then used a bright flashlight and monitored thru the front what it was doing when trying to load paper.. There is a grey wheel that is lowered to the paper and rotates pulling the sheet in. It simply just isn't getting lowered enough because its just spinning on top of the paper. I've tried a dozen different types of paper from heavy/thick to thin. I've tried fanning the paper and I've tried not fanning the paper. I've tried a full stack of paper down to a few sheets and everywhere in between. This is just a flawed printer and based on the hundreds of people I see having the exact same issues with this printer so soon afte purchase is an eye opener. {Content Removed: no legal discussion permitted} I'm simply this fed up with my last several HP printer purchases. Anyone else that is as fed up with me please {Personal Information Removed}. I'm going to start tracking down as many people as I can. I'll likely move this discussion to a third party forum, hopefully one with a very high volume of traffic so if this post mysteriously disappears google search for it.

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I just spent several hours troubleshooting this printer. My rollers were all clean. I then used a bright flashlight and monitored thru the front what it was doing when trying to load paper.. There is a grey wheel that is lowered to the paper and rotates pulling the sheet in. It simply just isn't getting lowered enough because its just spinning on top of the paper. I've tried a dozen different types of paper from heavy/thick to thin. I've tried fanning the paper and I've tried not fanning the paper. I've tried a full stack of paper down to a few sheets and everywhere in between. This is just a flawed printer and based on the hundreds of people I see having the exact same issues with this printer so soon afte purchase is an eye opener. {Content Removed: no legal discussion permitted} I'm simply this fed up with my last several HP printer purchases. Anyone else that is as fed up with me please {Personal Information Removed}. I'm going to start tracking down as many people as I can. I'll likely move this discussion to a third party forum, hopefully one with a very high volume of traffic so if this post mysteriously disappears google search for it.

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