HP laptop shutting down randomly (8 month old)

HP pavilion g series, purchased new in Canada; one month in, it was constantly freezing; sent back to hp and that was fixed but came back with a new problem, random constant shutdowns; this varies, sometimes only a few times per day but sometimes constantly, every 2 minutes. Not happy with Hp at all and if they don't fix it I will never purchase another hp product again. I have in my house another hp laptop with no problems, two hp netbooks, an hp desktop and printer. This doesn't seem to matter to them that they will be losing a valued customer. Has been returned to hp for repair 6 times, going out again this week. Trying to assess it on my own. Tonight it isn't shutting down while using battery power, just unplugged power cord to see what happens. It is not hot and I do hear fans and make sure that it is elevated to keep it cool. You can't talk to anyway at hp, I want a new laptop. They can keep it, useless to my daughter who is a university student. She can't be doing papers etc with the computer shutting down randomly. She will lose her work. Thanks, so much for any input.

Okay,
Wefinally got around to calling Costco Concierge service (should be a sticker on your laptop if you bought it there), verified that we already did everything (see first post) he was going to suggest, however,
There was just one more thing to check after all:
Reboot and hit [F2] to get into another HP Utility. There is a battery check there, and that one told us
Primary - Replace (40)
So he had us hold while he contacted HP to begin a battery order for us - then he patched us thru to HP to complete the call. Of course, it would be free as still covered by warranty. Was painless, quick and best of all, that phone call was YESTERDAY mid-afternoon and guess what? We received the new battery before lunch today shipped from SC to ON. AWESOME!!!!!
I've had to call HP before about a mini and it was horrible foreign outsourced support - claimed to be in Canada but didn't know how to spell Ottawa or where it was... Going thru Coscto compared to that is night & day.

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Qosmio X300-15U - Shuts down randomly

Hi
Ive had my laptop for about 5 months now (x300 15u). For a while now my laptop shuts down randomly. Sometimes when just surfing the net, but I notice it seems to happen more when I start a game.
When i power up the laptop again, it will sometimes shut down 3 or 4 times before it even gets to the log on screen! Then all of a sudden, it will boot up as normal.
At first I thought it was a overheating problem because it mainly happened when I started to play a game. But then later on I realised it could not be that which was causing these random shutdowns, as it sometimes does it like I say when just surfing etc. I also always have my laptop on a laptop pad that raises the laptop so the air can circulate ok. Also when I plug the laptop in to AC power while laptop is on. It freezes totally and I have to to a hard power down.
2 very annoying problems, and a laptop that cost me 1400...so I'm not very happy.
Just for the record. I'm running windows 7 64bit and my drivers are up to date. Quad processors. Nvidia 9800gts.
Im hoping you guys may have some advice for me.
Thanks in advance.

Hey,
I agree with the user above. Normally the notebook shuts down itself due a higher internal temperature. Maybe the dust is blocking the air circulation.
In my opinion you should clean the notebook by using compressed air spray. This could blow out the dust from the cooling ventilators. Therefore check this interesting article:
http://aps2.toshiba-tro.de/kb0/HTD7A01ZZ000AR01.htm

Laptop shuts down at random times

basically, ive had my macbook pro for over a year, and i havnt treated the battery particularily badly, i almost always charge to full and then drain to nothing, when i checked in more info, it said check battery, so in ringing apple support i was told to re calibrate my battery, did so, and the battery status didnt change, but instead i was left with the problem that my mac shuts down randomly, the other day it shut down at 51% charge (unplugged) and most other times at around 20%,
ridiculous? yes.
anyone got any ideas before i go through the horrible means to get apple to have a look. (plus i cant take it into an apple store till christmas cos there isnt one anywhere near me.

basically, ive had my macbook pro for over a year, and i havnt treated the battery particularily badly, i almost always charge to full and then drain to nothing, when i checked in more info, it said check battery, so in ringing apple support i was told to re calibrate my battery, did so, and the battery status didnt change, but instead i was left with the problem that my mac shuts down randomly, the other day it shut down at 51% charge (unplugged) and most other times at around 20%,
ridiculous? yes.
anyone got any ideas before i go through the horrible means to get apple to have a look. (plus i cant take it into an apple store till christmas cos there isnt one anywhere near me.

IMac 20" shutting down randomly

Hey folks,
My iMac has been shutting down randomly a couple of times a day. It's been happening ever since I purchased the machine (April, 2008) and more often when its warmer (I live in Los Angeles). I've taken the computer in for a check up and the Genius Bar said that they couldn't replicate the problem. They had the computer over over a week.
Now that it's getting warmer these days, I'm finding my iMac shutting down more often. Does anyone else have this problem? Any luck with the Genius Bar?
I've seen my hard drive reach 65ºC and the rest of the components in the high 50's, low 60's. As a temporary solution, I'm running smc fan control to try to keep things cool.
Thanks!

Hi, a couple of questions -> Applecare? Have you contacted Apple Customer Relations?
I would also document everything you do from when you Start Up, times etc., Apps etc.
If you have a digital camera with movie, load it up with a large memory card & set it on a table near your computer & run it until you capture the shut down..After that Apple will take action...
Recently my 2 laptops MBPro 14mths old/MB 7 months old - Both had issues, after a few tests via AppleHelp still no joy - Apple replaced both with the latest models...
If the Genius can't help - Ask for the Manager...
Apple Corporate-408-996-1010.....L

Laptop shutting down? Fan overheating?

Hi all.
I have read many topics on this forum about the fan on any laptop not working, the laptop overheating or the laptop seemingly randomly shutting down.
I have had this problem for about three months. I tried propping up the laptop so the fan (stupidly positioned on the middle of the base of the laptop!!) could get air. It didn't shut down, but it was ridiculous having to prop my laptop up everywhere I went, and fan was also ridiculously loud.
I took my laptop to a doctor and it turns out there was a fault with the chip on the motherboard that controls the fan. This caused the fan not to work properly, causing overheating, and the laptop shutting down.
I got it fixed and my laptop is now nice and quiet and I don't have to prop it up and it doesn't shut down.
Sorry if this is bad news! Hope you can get your laptops fixed!!
[Edited by: admin]

Bad news. Anyway thanks for the info.

Macbook keeps shutting down randomly

I've had my Macbook for about 9 months with no problems but it has suddenly started to shut down randomly. I have looked at lots of support advice on this site but nothing has worked. I have the latest firmware and battery update patches. Following advice on this forum, I thought it was down to recently installed widgets that might me using too much CPU so I binned them to no avail. It also isn't the temperature, when it last died that was at 49c, so well below danger level! From what I can ascertain, it isn't kernal panic either, and no panic logs have been stored. I haven't had any error messages. I have looked at the console and system logs, but they don't mean much to me.
Here's what happens:
Completely randomly, regardless of what applications I have open or with no external decives attached, my mac switches off, or almost. The start up "ching" sounds, then the screen flickers on and off while the light at the front does the same, it also makes the start-up sound a few times as if it's trying to restart. It doesn't close down completely but won't come back up again. When it first started doing this, I could force it to shut down then reboot it, but just now the only way I could get it to do this was to remove all power: take out the battery and remove the power-in cable then replace the cable and reboot. It still does this with the battery removed completely, so it's not the battery causing this. I've also tried holding down the on/off button until it makes that long tone sound just to see if it would start up before removing all power, but it didn't!
Help! I've tried everything I can think of and the apple store is closed in the UK!

Ummm, nope. All due respects, this problem cropped up suddenly, at about the same time, for multiple users, on different laptop types. Probability of all this happening at once due to simultaneous hardware failures is much lower than if it was caused by say a software update not playing well with something (a piece of 3rd party software, etc). I'm having the same exact problem, I have put a new battery in, same thing happens.
This is similar to 3 or so years ago when widgets were first introduced, laptop battey lifes dropped to about 1/3 and the machines heated up. General consensus was it must be hardware, well no it was software, and a software fix took care of it. I'm hoping someone figures this out soon...
Thanks

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I have had several issues with my MacBook Pro in the last year or so. At completely random times when I'm using it, it will shut down in one of about four ways. The screen will either change to just one color (has been pink, yellow, green, orange, blue, black, etc), the whole screen will be filled with small horizontal lines of varying bright colors, a box will come down telling me that my computer needs to restart, and to hold the power button if it does not automatically, or it will turn an off-white color and have what looks like code along one side. It usually comes up with a report after it restarts. I've taken it to the Genius Bar several times, but it never crashes while it is there, so no one can help.
Any idea what this could be? It usually doesn't happen very often, once or twice a week, but lately it has been getting worse.

I'm getting the exact same problem here. "kdenby" got it pinpoint correct. Those are the 4 ways in which my macbook pro has been shutting down randomly every single day. It passed the point of tolerance many months ago.
I've had my macbook pro 13'' for 2.5 years and this started happening about 6 months ago. Not very often at first, but now it occurs every half hour. On certain occasions, the computer shuts down right after arriving at the log in screen.
This is becoming rather vexing, as I cannot do anything productive on my laptop. Please take a look at this issue.

IPod Touch 2.0.1 Reboots and shuts down randomly

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As posted before as m9performance but the forum would not let me logo on as that.
This has been going on for some time now Apple was to fix this problem with the 2.0 update absolute rubbish it is now worse that before just turning it self off and resetting it self e.g. tonight from 17-30h to 18-45h it did this 3 soddin times.
Where as before it would be about once every 3 weeks or monthly it is about time Apple started to honour their customers with a product that works e.g. it dose what it says on the box and plays music until the customer tells it not to.
Come on Apple fix up and fix your product lots of people have mp3 players with out the touch problems like I have said before never mind bringing out a new bigger one 32G get the old ones working first. At the end of the day it is down to YOU Apple and not for the users to have to keep posting the same problems hoping that you as a company decide to fix your mistakes and eventually look after your customers.

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Thanks for the suggestion. I finally gave in and bought a new battery and installed it (I've suspected this might be the problem for awhile) but unfortunately it hasn't fixed the problem at all. In fact, it almost seems worse - previously it has just had problems randomly, however I noticed just now at 42% it shuts down randomly within a a few minutes - it's happened 3 times in a row now (I turned it back on each time, leaving it unplugged, and it shut down again.) Any other thoughts?

Replaced Logic Board, RAM, and hard drive connecting wire, but Macbook Pro 15' (Mid 2010) now freezes and shuts down randomly

I have a mid 2010, Macbook Pro '15. Summer of 2012, it kept shutting down and making the three beeping noises, so I took it in for repair. I was told that my Logicboard needed to be replaced, so I replaced it, and took my Macbook abroad with me. Halfway through the summer, the three beeping noises resumed, and since I was abroad, I couldn't use my 90 day warranty and take it back for repair. By the time I returned to the US, my warranty ended, and I was told that the RAM actually needed to be replaced. So I replaced that.
In May of this year, my laptop wouldn't start and instead showed a folder with a question mark. I took it to repair and was told it was the hard drive wire that needed to be replaced, so I replaced that. Less than two weeks after, my Mac began freezing whenever I had a YouTube video or song playing- it made short, staticky sounds and then shut down. Now, it shuts down randomly even when I'm not playing videos or songs, and regardless of if it is running on battery or plugged in. Since I got my hard drive wire replaced, I've also noticed that the laptop takes an incredibly slow time to start up.
The last the Genius Bar technicians looked at my computer when replacing the harddrive wire, they hadn't said anything else was wrong with my laptop.
I've spent almost $1000 total fixing my macbook and am quite sick of going through this over and over again. Can anyone help me know what went wrong this time? (I have no apple care) Thank you in advance.

Check to see if you've any panic logs -> http://support.apple.com/kb/HT2546.
If so, post the text of the latest.
Clinton

My laptop shuts down immediately when i unplug the charger

Okay so I got my macbook air laptop about six months ago, so it's relatively new. About a month ago the harddrive inside failed and i took it to the aple store and they replaced the harddrive free of charge since i was still under the year warranty. I lost all my data since i didn't back it up but it worked normally after that. Now, about a month later, I'm having this charging problem. My computer charges very very slowly when its plugged in (i think it charged about 7 percent over like 15 hours), and the second i unplug the charger, the computer shuts down. I tried looking around the internet for solutions and some people with the same problem say they have like a red or black x where the battery is, but nothing looks out of the ordinary on mine except for the fact that it charges so slowly. In all the time that I've had and used it it's only gone fully dead and shut off by itself a few times (what i mean is that, i almost never let it go completely uncharged, when it was low on battery i charged it instead of letting it die). Also, when i unplug the charger, right before my laptop shuts down, i can see that the battery percentage without the cord plugged in is 0 percent even though that makes no sense because when the charger is in it says 85 percent. The only thing i can think of that I've been doing differently on my computer recently is that two days ago i couldn't find the wall piece for my iphone charger so i charged it via the usb port in my computer a few times. I didn't think this would affect my computer though? This could be totally unrelated, but it's the only thing i can think of that's different than usual. Also, the computer works totally fine when the charger is plugged in. I've had this problem for a few days now and i think it's getting worse. When it first started, the computer would only shut down a few minutes after i unplugged the charger, but now it shuts down within seconds of the charger coming out. I'm very hesitant to open the computer up because I'm not the best with computers and I'm afraid I might mess something up inside. If it really is a problem with the battery and it has to be replaced, I guess that's okay because I'm still under warranty, but I'd prefer if i could fix this on my own. Thankyou so much for your help and all answers are appreciated

Simple, You have a hardware problem that only Apple can fix. So you need to take it back in to an Apple store and have it fixed by Apple. If it is still within it's one year warranty period it will be free.
If you khaven't bought the Apple care Extended Warranty, Applecare, then I suggest you do that before the standard one year warranty runs out. You can't buy it after that one year warranty runs out and to fix any Mac out of warranty is Very Expensive.

MacBookAir is shutting down randomly

I recently downloaded Maverick, and then my computer began shutting down randomly. I cannot even get 5 minutes on it. Also, at the time of writing, it has been plugged in for 2.5 hours, and has only charged from 82% to 93%. This was sufficient timing for a full recharge from 1% 5 days ago. I have tried the resetting the SMC (and all the steps recommended before it, but there is still no change. I've included a screen shot of my Power data. Anyone have any next steps for me? My MBA is less than 2 years old.
Thanks for your help,
rwalsh84

Try my steps.
What to do if your Mac shuts off randomly
First, try plugging in your Mac to allow the battery to charge. If it is not a portable Apple computer, skip this step. Wait a few minutes, and then try powering on the computer.
Next, try resetting your SMC.
Resetting the SMC of an Intel-based portable Mac with a battery you should not remove on your own
Note: This will not delete any data.
The SMC is responsible for controlling various system functions. None of your data will be deleted by resetting the SMC.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
On the built-in keyboard, press the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Release the (left side) Shift (⇧), Control (⌃), and Option (⌥) keys and the Power Button at the same time.
Then, try resetting your PRAM.
Resetting the NVRAM/PRAM
Note: This will not delete any data.
The NVRAM/PRAM stores information such as speaker volume, screen resolution, startup disk selection, and recent kernel panic information (if any). You should reset the NVRAM/PRAM if you experience issues relating to these functions.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Turn on the computer by pressing the Power Button.
On the built-in keyboard, press and hold the Command (⌘), Option (⌥), P, and R keys before the gray screen appears.
Continue to hold down the keys until the computer restarts and you hear the startup chime for the second time.
Release the keys on the built-in keyboard.
Then, try repairing the disk permissions using Disk Utility.
Repairing a disk’s permissions using Disk Utility on the Recovery HD.
Note: This should not delete any information or files from the disk.
Repairing a disk's permissions can help solve various file-related issues.
To begin, make sure your external disk that you are repairing is connected to the computer. If you are repairing an internal disk, skip this step.
Make sure the computer is powered off before continuing.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads. If this does not work, shut down the computer, press the Power Button to turn on the computer, and then hold in the Alt (⌥) button immediately after you press the power button. Then, select the Recovery HD partition to boot up in the Recovery HD partition.
Select Disk Utility.
Once you are in the Disk Utility app, select the external drive from the sidebar on the left.
Then, choose the Repair Disk Permissions button on the right.
If this does not solve your issues, you may have no choice but to reformat the drive using Disk Utility.
If that does not work, try reinstalling OS X but not erasing.
Reinstall OS X
Note: This will not erase any data on the disk. However, it is highly recommended that you create a backup before continuing.
Reinstalling OS X can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
Then, try erasing and reinstalling OS X.
Erase and Reinstall OS X
Note: This will delete all data on the disk. Back up important files before continuing.
Erasing and then reinstalling OS X can give you a fresh start, making your computer exactly as it was whenever you received it from Apple. This can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads. If this does not work, shut down the computer, press the Power Button to turn on the computer, and then hold in the Alt (⌥) button immediately after you press the power button. Then, select the Recovery HD partition to boot up in the Recovery HD partition.
Select Disk Utility and then choose Continue.
Select your startup disk (Macintosh HD by default) from the left.
Select the Erase tab.
Choose the Format pop-up menu and choose Mac OS Extended (Journaled), enter a name for your disk, and then click Erase.
After the disk is erased, choose Disk Utility > Quit Disk Utility.
Select Reinstall OS X and then choose Continue.
Follow the instructions.
I hope I helped.
Austin

LAptop shuts down suddenly after 15 min.

I feel amberaasing now that I purchased HP laptop.
I have already changed my mother boardd from HP registered service centre. After one month it started giving problem. I took it to another HP service centre and I was shoked to know that the new replace motherborad was not havnig any autherntication no. on it. This time also service centre innormed me verbaly that cost of repair is huge we cannot provide you the written quotation. no information rewgarding the faults was provided.
My laptop shuts down after 15 minutes with over heating. Fan ok running withour voice.
Please help

Hello dushyant_02,
I suggest calling HP and speaking to a live rep regarding your issue.
If you live in the US, contact HP Here.
If you are in another part of the world, begin Here.
Please let me know your results.
Good luck!
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MacBook shuts down randomly

MacBook shuts down randomly while using or while sitting idle. It then needs a min before the power button seems to function. The charger will not start charging right away after the computer comes back on. I also notice the date and time goes back to 7:00am Jan 1st 2008. There is a dialog box that says it has been reset, but no reason why. I then have to re-enter all my password info. In most cases the time does return by it's self to the correct time and date after I go to change the time and date, but only when i go to change it, before doing that it stays the same. I did have one time where I was unable to change the time, it would not allow me. I had to restart the computer again to change the time and date. I have not seen anything on the forum that explain this issue. I am not sure if it is a virus either.

Mine has been doing this aswell. It started a few months ago with not waking up from Sleep mode after I closed the lid. It has gotten progressively worse- where it won't turn on for sometimes days on end. Holding the power button down to shut it off completely or to restart doesn't work. This happens when pugged in and not.
Most recently though, when I am able to get it to turn on, it will randomly shut down, or go to sleep and I can't get it to come out of it.
I bought this brand new just over a year ago. I shouldn't be having these problems!

Satellite P505 S8950 laptop shutting down with bluescreen error message

Hi ,
I bought Toshiba Satellite P505-S8950 model 4 months ago.
I notice my laptop shuts down intermitently while straming videos especiaaly in 'full screen' mode and while using skype with video chat.
My laptop is still under warranty and I have not created any back up since I bought.Now,
Because system is unstable so doing back up now may not be useful.
After every restart I have meesage 'computer has recovered from unexpected shutdown' and upon allowing Windows to find solution nothing comes up.
copy +paste of one of error log-
***Problem signature:***
***Problem Event Name: BlueScreen***
***OS Version: 6.1.7600.2.0.0.768.3***
***Locale ID: 3081***
***Additional information about the problem:***
***BCCode: 109***
***BCP1: A3A039D8965D960F***
***BCP2: B3B7465EE8DA6805***
***BCP3: FFFFF80002C9595C***
***BCP4: 0000000000000001***
***OS Version: 6_1_7600***
***Service Pack: 0_0** *Product: 768_1**
I am running windows 7 home edition premium with 64 bit and RAM test after every restart is good so far.
Please can anybody help to the system stable and help my experience while browsing more enjoyable?
Thanks.

I have European Satellite P500 almost 2 months now and use it with original preinstalled Win7 home premium 64bit. I use it daily for work and some multimedia activities. I also use Skype almost daily.
Until now I didnt notice any similar problem.
It is not easy to discuss about such problems because none of us know how you have configured preinstalled OS, which applications do you use and if there is some software conflict that can be responsible for this.
Have you installed something that can be responsible for this behaviour?
To be honest I cannot imagine you have had this problem from the first day. Maybe you should install recovery image again using HDD recovery option.
I dont know what kind of back-up do you mean but what you can do is to start recovery DVD creation.

HP laptop shutting down randomly (8 month old)

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