HP laptop USB driver issue

hello guys i have an hp laptop pavilion g6 i got a problem with my usb cable connected i can't connect through my laptop and installing hardware becomes failed and it appears in the device manager an exclamation point on iphone ..please help me im troubleshooting this for weeks ..your help is much appreciated ..and when i troubleshoot the icon it says iphone does not have a driver ..

Hello ramziman,
Thank you for posting on the HP Forums!
I understand the iPhone is not properly connecting to the computer. Please try the following troubleshooting steps to resolve the issue:
Go to the Start menu (or Start screen), and type "services.msc" in the search bar (without the quotes). When it appears as an option, right-click and select "Run as administrator". Look for the "Apple Mobile Device" which should be near the top. Ensure it is "Started" and "Automatic". If it is, stop the service. Then, close all Apple programs (iTunes) and unplug the iPhone and any other Apple devices. Then, go back and start the service. At that point, open iTunes and then plug in the iPhone.
Please try this and let me know what happens.
Have a wonderful day! 
Mario
I worked on behalf of HP.

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