HP laptop won't let me change lock screen or account picture

I went to change my pictures for the lock screen and the account and everytime I try to change it, it gives me a message saying "Account/Lock screen picture error. Setting the account/lock screen failed. Please try again." I'll try to put the default pictures just to see if that would work and no matter what I do, it will not change. It's so aggravating. What can I do?

Hi,
Thank you for providing the above information.
To ensure the fault behind the error is not with Windows, I'd recommend doing a system refresh to start. Refresh Your PC to Resolve Problems (Windows 8).
And just as reference when trying to set the lock/account screen afterwards, here are two Microsoft documents:
See pictures on the desktop, Start, and the lock screen
Personalize your PC
I hope this helps, let me know how it goes.
Thanks.
I worked on behalf of HP.

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HP laptop won't let me change lock screen or account picture

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