HP laptop won't turn on. I get 5 sleep icon flashes...that's it.
I have a HP NV55C laptop. It's been working just fine when suddenly while I was watching something on it the laptop turned off and won't power back up. All I get is 5 flashes from the light bulb icon. I've plugged it into different outlets, unplugged everything and took the battery out, pressed the power button in for 60 seconds and still nothing. HELP PLEASE
Hi JulesP705,
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I saw your post regarding the problems with the laptop not turning on. The HP support document Computer Does Not Start and the LEDs Blink or the Computer Beeps has a section that will indicate what the flashing lights means. In your case it indicates a hardware problem with the System Board or motherboard of the notebook. I recommend that you contact HP regarding repairs. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
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I work on behalf of HP
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@jamesfl621 ,
Hello and thank you for posting on the HP support forums. Try doing a hard reset with your notebook.
Here is a link to help you with this.
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If the hard reset does not get you any response contact HP phone support for repair options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP -
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Hi @Jillrich ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and getting a blank screen on startup. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to computer won't start for Windows 8. Did you replace any of the hardware?
Have you tried a different walloutlet or a borrowing a different AC adapter?
I would be happy to assist if needed. How Do I Find My Model Number or Product Number?
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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