HP Laser 3700 Paper Jam Duplex Printing

Hi,
A local charity is using the above printer but now there is a problem with Paper Jam.
Single sded printing works fine but duplex printing causes a paper Jam.
It says tray 2 jam. The paper gets stuck in the flap above tray 2 and doesn't seem to move any further.
Please help . Is this fixable? What do I need to check?
Many Thanks

In the printer settings on you computer, have you selected the right grade of paper? Ensure you select Photo Paper of the right type (matt or gloss) and correct weight/thickness.
EDIT: just noticed that the original post is over 4 years old! However, for anyone stumbling across this with a similar problem, it may be useful (I experienced exactly what the original post describes when I forgot to set the paper type to Photo).
Note: I do not work for HP, I just like playing with calculators :-)

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Hello @Lonewolf777 ,
Welcome to the HP forums.
I understand that you are getting paper jams when printing from your Android device.
I would like to help.
Have you tried to print using the HP ePrint app?
Also, if you are having problems using the in OS print system, install the HP Print Service Plug in.
It acts like a print driver for your phone.
If it is already installed, try the old, uninstall and reinstall trick.
Alternately, you can call the folks over at the HP Cloud Services department.
Please call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hello @AKAJEF ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
At this point all I can say is it is a hardware issue and you are looking at replacing the printer.
Sorry to be the person that had to tell you that but I can't offer any more direction past what you have already done. I would recommend calling phone support back and seeing what options they have for you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
http://www.notaryrotary.com/archive/forum/2005/October/Slow_Printing_Problem_Resolved_If_anyone_is_i...
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Hi rpierret,
I have gone through the issue and I have few work for you which you can try and check the result.
You can go through the weblink:
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Please click on "KUDOS" if the issue is fixed and you want to say Thank YOU.
Although I am an HP employee, I am speaking for myself.

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product : HP Officejet Pro 8500 All-in-One Printer - A909a
OS : NA
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Hi @GrandpaBear ,
I see by your post that after removing the paper jam, the printer won't power on. I would like to help you out today.
I have provided a document that you can try, to see if we can get the printer to turn back on again.
The HP Printer Won't Turn On or Respond When the Power Button is Pressed.
Just to rule out the power outlet, try the printer in a different room on another breaker.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

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Hi @DYSSE
I know what I am about to ask may sounds strange, but how many pages is your file? Please take a look at the following post I found in the Microsoft Community Forums;
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MICROSOFT, GET IT FIXED!!!!
- Source
Please let me know if this solution works for you.
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Sunshyn2005 - I work on behalf of HP

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi MarenB,
Please click on the link that I have provided for the ink related issue's. If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved. http://goo.gl/Gf8orO
Thank you
Greenmarlock, Please use the following link for your Laserjet printer. http://goo.gl/eAVW02
If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well.
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Waterboy71
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W a t e r b o y 71
I work on behalf of HP

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Thank you for visiting the HP Support Forums.
Just a reminder that this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
semads wrote:
There was a time not so long ago that the info one received from HP's tech support et al was helpful and relevant, Unfortunately, those days have become rare. This reply is evidence of that. It's almost as if you have a program that scans user's submissions for certain keywords and then posts a reply with a link to a solution that may apply based on the keyword. In the case of the CP1215, the paper jam error is FALSE!!! No one who is complaining about this issue has a paper jam!! You can post replies with your condescending link to your Paper Jam Resolution site all day long and it will NEVER rectify the situation hundreds of people are having with this printer! In my case, I have 2 printers with this exact same issue. My CP1215 as well as my 2200D both are completely useless due to a false "Paper Jam" message that won't allow the printer to print. Neither printer has printed more than 500 pages!!!!!
Thank you HP for transitioning from one of the best tech companies in the world to just another company that has no time or money to be concerned with the problems its customers are having with one of their products. I used to be proud that I owned HP printers if for no other reason than the quality of the products and the reputation - I even recommended your products to everyone who would listen. Not any more. Maybe one day one of the revolving-door CEO's will do a Google search for problems customers are having with your products and will see that the company's status quo isn't acceptable and do something to fix the problems internally that are affecting so many of your customers and also help the thousands of individuals who have basically hit a wall with regard to finding any kind of solution to the problems they have with their printers.
OrnahP
HP Support Forums Moderator
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Hi @bblessigner
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
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Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP LaserJet P2055 Printer page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
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Sunshyn2005 - I work on behalf of HP

HP Laser 3700 Paper Jam Duplex Printing

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