HP Laser Jet Pro MFP M177FW - photocopy problem

Hey,
We have recently changed over the black and colour ink cartridges. The printer works fine when printing from a document on screen however when using the machine to photocopy the printing quality is really bad, to the point where you cannot read the writing as it is very faded.
Any idea what the problem might be?
thanks!

Hi jgawin,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Cheers,
JERENDS
I work on behalf of HP
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Similar Messages

HP Color Laser Jet Pro MFP M177fw can't scan or copy

I can not scan or copy. The printer is just showing a message on the display of "calibrating" I have not had any paper jams or changed any toners. I tried a hard reset to see if that would resolve the issue but it did not. I have the printer connected wirelessly. I have only had the unit for 2 weeks.

Hey @2stressed,
Unfortunately, the 'calibrating' error state that you have on your printer is a hardware issue. Therefore, any software troubleshooting (such as uninstalling and reinstalling) will have no impact on this issue.
At this time we have exhausted the support options available over the forums. I would strongly recommend that you contact our Technical Support queue by phone to explore hardware replacement options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
When you speak with the phone support agent please advise them of all the troubleshooting steps you have completed and the results of those steps.
It has been a pleasure working with you. I wish you luck going forward with this!
X-23
I work on behalf of HP
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HP Color Laser Jet Pro MFP M177fw - Scanner Error 22

Printer stuck with Scanner Error 22. Bought this printer less than a month ago. Trier several cycles of powering off / on, tried settings reset etc. Error 22 still stays, scanner doesn't work. I'm looking for a refund for this, as I see this forum is filled with the same error threads with no solution being provided for a prettly long time

Hi @angelspire,
I see by your post that you are getting a Scanner 22 error. You would like to get a refund.
Please call our technical support if the issue persists, at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Contact HP.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

How to print envelopes hp laser jet pro mfp m225dw

Can you please advise as to how I can print invitation style (4 3/8 x 5 2/4) envelopes on the Laser Jet Pro MFP M225dw? Also, if my template is set up for a horizontal mail merge configuration, how should the envelope be inserted into the printer?

Hey @Shaggs,
I would like to assist you today with printing on envelopes with your HP LaserJet Pro MFP M225dw.
Please refer to the document below for step by step instructions on how to load envelopes in your printers paper tray:
Loading Plain Paper and Envelopes
Once you have your envelope loaded properly, open up the program that you want to print envelopes from. Because Word seems to be the standard program that people print envelopes from I'm going to provide you with the envelope printing instructions for that specific program. Should these steps not work for you, be sure to respond to this post with your Operating System and the program that you're printing from.
What's my OS?
How to Print Envelopes from Word:
1. Open Word and click on Mailings at the top
2. Select 'Envelopes' from the top left hand side
3. An Envelopes and Labels page should now open. Enter your Delivery and Return Addresses.
4. Select 'Options' on the bottom right hand side.
5. Under the 'Envelope Options' tab ensure that your Envelope size is appropriately selected.
6. Select the 'Printing Options' tab at the top. You now need to select the appropriate Feed Method for your product.
7. Make sure that you choose the 'Face up' option.
8. Also ensure that 'Clockwise Rotation' is not selected.
9. Hit 'OK' and 'print'
Here is a video for additional instruction:
Please respond to the this post with the result of your envelope printing. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Laser Jet Pro MFP M127fn

I downloaded windows 10 and now my laser Jet Pro does not workcan you please help me with thisMargie

Hey , Welcome to the HP Support Forum. I see that your HP LaserJet Pro MFP 127fn has ceased working from PC since performing a Windows 10 update. I would like to help you with this. My guess is that this loss of functionality can be attributed to the fact that no Windows 10 driver has been released for your 127fn. Having said that, I have had some success in reloading Windows 8.1 printer drivers on 10 setups. I recommend you try the following steps: Press the Windows key + r and type control panel in the box that pops up. Press Enter. Click on the Devices and Printers folder. If you see your 127fn in there, right-click on it and remove/delete the printer. Go back to the Control Panel. Click on the Programs and Features Folder (might appear as Apps and Features). Look for your printer's software and uninstall it. Once that's completed click here and install the 8.1-friendly driver for your printer. Follow the usual prompts to complete the setup. Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and clicking to accept this solution. Thank you for posting in the HP Support Forum. Have a great day!

HP LAser Jet Pro MFP M127fw not Receiving Auto FAX

I Own two HP All-in-Ones. First is an Officejet 7500A and second is an HP LaserJet Pro MFP M127fw. I hooked my Phone line to the 7500 and was able to send and receive FAX's, but no matter what I did (Including setting it to Automatically Receive FAXes), it would only receive faxes if I Manually hit the "Accept FAX" notification when the FAX Line rings. IThis means I have to make a mad Dash to the Office anytime the FAX Line Rings.... So, I purchased a new All-In-One (HP LaserJet Pro MFP M127fw) hoping it would solve the problem. Once again, I set it to Auto Receive and it will only Manually Receive. The Mad dash Continues... Some Notes:Yes, the phone line is set up in the correct plug-in.Yes, it will receive FAXes, but only if i Manually receiveYes, I have the FAX in AUTOMATICALLY RECEIVE ModeYes, it is set to receive in One Ring Help please

I Own two HP All-in-Ones. First is an Officejet 7500A and second is an HP LaserJet Pro MFP M127fw. I hooked my Phone line to the 7500 and was able to send and receive FAX's, but no matter what I did (Including setting it to Automatically Receive FAXes), it would only receive faxes if I Manually hit the "Accept FAX" notification when the FAX Line rings. IThis means I have to make a mad Dash to the Office anytime the FAX Line Rings.... So, I purchased a new All-In-One (HP LaserJet Pro MFP M127fw) hoping it would solve the problem. Once again, I set it to Auto Receive and it will only Manually Receive. The Mad dash Continues... Some Notes:Yes, the phone line is set up in the correct plug-in.Yes, it will receive FAXes, but only if i Manually receiveYes, I have the FAX in AUTOMATICALLY RECEIVE ModeYes, it is set to receive in One Ring Help please

Laser Jet Pro MFP M476nw printing lines of nonsense until it runs out of paper

I have a Color LaserJet Pro MFP M476nw, and it has begun printing out pages of nonsense symbols until it runs out of paper. This is particularly bad when I print from a website, sometimes from emails, etc., and it is wasting tons of paper. I am extremely dissatisifed with this printer, and it is not even a year old yet. I have tried turning it off and then restarting it, but the problem comes back. Is this normal for this particular all-in-one? I bought it instead of a Brother, which I had last, and expected better for my money.

If the output is repeatable (i.e. exactly the same when reprinting the same document, using the same driver, to the same device), then it is likely that it is caused by a driver (or driver settings) fault.
There may be a more up-to-date driver available, or (depending on the printer model) you may perhaps be able to switch to a driver using a different Page Description Language (i.e. PCL5 or PostScript or PCL6 (the 'marketting' name for the PCL XL PDL), depending on which you are currently using).
If the error(s) is/are random, they are much more likely to be the result of intermittent corruptions of the generated print stream between the workstation and the device (check cables, ports, switches, etc.); it could also possibly be an intermittent problem with the printer itself.

How do I set up the HP web services on my laser Jet Pro 200 color MFP 276nw?

I am trying to be able to print on my Laser Jet Pro 200 color MFP 276nw printer from my Galaxy Note 10.1 and am instructed to set up HP web services. I need some help to know how to do this.

Hi,
Please try a print app such as HP ePint on your Galaxy:
http://www.hp.com/united-states/campaigns/mobility/
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

All in one HP Laser Jet Pro 200 Color MFP (M276n) stopped working

I have an HP Laser Jet Pro 200 Color MFP (M276n) that I had installed and woking fine.
I changed my desk and removed the USB from the computer and when I plugged it in again i could not print or use any of the functions through the computer. I'm running 64bit Win 7.
I've tried unistalling the printer and downloading the laster driver package from HP.com.
But when I try installing it and come to where the installationprogram want me to connect the USB-cabel the printer doesn't show up (I can't click "Next" to begin installtion).
So right know I cant print and I can't reinstall the printer.
How do I fix this??

Make sure the usb cable is plugged in properly, the right port at the back of the printer. If still doean't work, maybe get a new usb cable?

How to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?

hello,
i try few different way but still don't know how to scan things.
anyone know how to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?
it have no problem on printing by wifi.
thanks,
Les

Hi Les,
Follow these steps to scan with the HP Scan software:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
If you do not have the HP Scan Software located as the socument states, download and install the following software.
Be sure to seect HP Scan while installing the software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-124923-3&cc=us&dlc=en&lc=en...
Additionally you may scan with Apple's software by following these steps instead:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Color LaserJet Pro MFP M177fw

I am unable to scan from a Color Laser Jet Pro M177fw to a Mac OSX 10.10.2. Any ideas or possible steps greatly appreciated.

Hi,
Please follow this document on how to scan in MAC
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M177-series/5303438/model/5303443/docu...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Color LaserJet Pro MFP M177fw doesn't print under user account. Windows 7 Pro x86

Dear Sirs,
We found a bug using HP CLJ Pro MFP M177fw on windows 7 pro 32-bit edition.
In our company we use custom folder to keep temporary files of all user accounts. It is C:\temp. So in the environment variables window we have user variables TEMP and TMP with the C:\temp path. System variables TEMP/TMP are the same.
After installing MFP's driver, under accounts with administrator rights we can print normally. But when we use account with user rights print doesn't work. Trying to print windows test page, we receive error message "Test page failed to print" and spooler state is clean. When we change user variables TEMP/TMP on default %USERPROFILE%\AppData\Local\Temp, we can print testpage successfully.
With older model HP CLJ Pro MFP M175 we have no trouble at our customized operating systems.
Can we hope on fixing print driver with regard to this problem?
Regards,
Evgeniy [edited personal information by moderator]

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Color Laserjet Pro MFP M177fw - stuck on initializing - fresh new printer not working

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Pro-MFP-M177fw-stuck-on-initializing/m-p/5097731/highlight/false#M194928 ==QTE==Two days ago I received my printer (same as in this thread) and I am experiencing the exact same problems which are described throughout this thread. The printer is stuck on initializing and makes continuous loud noises. Please let me know how this can be taken care of. I would either need to replace this product, or to have it fixed somehow. Await yours soonest.==UNQTE== ++ Ref to the question from the above thread, I also post it here as a new question just to ensure that I get a response. Thanks beforehand and look forward to hearing from you. BrgdsErik

Hi @SSAB ,
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
What happened prior to this issue? (update, paper jam, changed toner)
I would do a hard reset if you haven't tried this method.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Doesn't feed paper. color laserjet pro mfp m177fw

I just bought the Color Laserjet Pro MFP M177fw. I removed all the packing as instructed in the installation guide.
While initializing the printer makes a strange noise. When I try to print it gives me a message to load paper. No matter how much paper I load in tray 1 it gives me the same message. I removed the paper and tray 1. Then using a torch I looked in the bin and I don't even see the white metallic rod moving when I give a print command. I suspect that there is something stopping the metalic rod from rotating. I see two black clips on both ends of the rod. Manual didn't mention it but was I suppose to take them out? Or there is another problem?
Need help.
Thanks
FKK

Hi @fkk ,
I read your post and see that the new printer is initializing and the printer makes a strange noise. You are also getting the message to "load paper". I would really like to be able to help you resolve this issue.
It sounds like there might be some more packing material inside the printer. Please check and remove any packaging material inside the printer. Here is a document for Setting Up the Printer Hardware for HP Color LaserJet Pro M177fw MFP Printers.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Try and update the printer's firmware. HP Color LaserJet Pro MFP M177fw.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laser Jet Pro MFP M177FW - photocopy problem

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