HP LaserJet 200 colorMFP M276n EcoSMART WOL

Hi,
I have seen a number of discussion boards about disabling EcoSMART feature on the HP Laserjets, but as yet no one has posted a fix or instructions on how to do this. A number of replies have advised how to set the power off time to never, which we already have set.
I'll explain why I want to achieve this:
We have a remote user who sits in a brand new office setup with a HP LaserJet 200 colorMRP M276n printer less than a month ago.  This is configured with a static IP address to be used as a network printer and scanner through our dedicate print server.
The issue we have is that the printer takes itself offline every hour because this is the maximum time that the EcoSMART allows us to set. On several occasions the printer has failed to wake up on print and it consistantly fails to connect to the network when attempting to scan.
The major issue is with the scanning,  if he fails to print or scan for an hour and then goes to scan it gives a message that it "Cannot connect to SMTP server", at this time we are unable to ping the device or connect to it through the IP (Note, that he is scanning using the control panel on the printer, yet it still fails to come out of sleep mode in regards to network connectivity and yes we have the option to wake on Control Panel enabled) . Our current workaround is to send a test page to the printer, in the hope it brings the printer back online.
This is both an annoyance for our user to have to send a print to the printer in order to use the scanner and also a waste of paper.
Thanks in advance for any help

Hi @SB_Support ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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