HP LaserJet 2100M was working - but not now

I'm working with a customer with a B/W G3 that was running Mac OS 8.6 connected to a LaserJet 2100M with the HP DirectCard J4135A, which has a USB port. This worked fine. The person took their system to a local Mac shop, where they added a bunch of RAM, upgraded to 9.2.2 and 10.4.9 and then returned system to the customer, where they have had no end of grief due to SCSI scanner that is critical to their work, etc. etc. They looked me up and I've resolved most of their issues, but am having a heck of a time with the printer. When started up in Mac OS 10.4.9, we have no problem printing. When started up in Mac OS 9.2.2 (not Classic) I am unable to create a Desktop Printer. I use the Apple Desktop Printer Utility (vs. 1.31), choose the printer via Apple USB, then choose the correct PPD, then click on create and it acts like it's doing it and the open window takes on the name I give it, but no icon shows up on the desktop and if we try to quite the utility, we still are unable to print to the LaserJet. I've used the same utility to delete any it thinks have been created, I've trashed any printer related prefs I could find in the System Folder/Preferences/etc. but no dice. I've done this a bunch of times with other systems, typically without issue. Originally the printer was connected through a hub, but is now connected directly to a USB port on the G3. And like I say, if we start up in Mac Os 10.4.9, it prints just fine.
Stumped!

The issue turned out to be in incomplete install of Mac Os 9.2.2 by a local "Apple Authorized" service provider. I think they installed a Classic support only version of Mac OS 9 and this customer needed a full version of 9 for SCSI support, etc. Once a real OS 9 was installed and updated to 9.2.2, I had no problem with the printer, or the Desktop Printer Utility required to create the desktop printer.

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