HP Laserjet 2600xi new drivers prints garbage spits out blanks

A friend called me about this problem and all I knew to do was to get the latest drivers and install them after removing all traces of old HP software. They're using an eMac with OS 10.4.11. The problem may have a simple solution. When they send a file to print, at first there is a page of 'garbage' printed followed by the printer just 'spitting out' blank sheets until they turn it off.
Any ideas to try? It could be a corrupt spool folder I suppose but don't know where to look for the file.
Thanks

Thanks, Greg. You are right that the 2600xi is Photosmart rather than Laserjet. I was just passing on the info given me by the owner who is frankly clueless. He asked my advice because I'm somewhat more experienced. I don't know how the rpinter was added to the Print & Fax pref pane.
As far as using the HP drivers I've gotten them to install new ones and had them look to see if the printer was recognized in the Printer Setup Utility.app. It was and that's the last time I talked to them. I may have to go and make a house call. Thanks for your information and advice. I'll get back with any update.

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Hi @Rmrrgc
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
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* Important > Please include your country/region in your next post. Thanks.
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HP Laserjet 2600xi new drivers prints garbage spits out blanks

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