HP Laserjet 4 -- Windows 8

Just got new computer -- Windows 8 -- I have a HP Laserjet 4 printer
It used to work on my old computer with Vista
can't find driver for it
HELP??
Dave

Thanks for the reply. I need help to keep from going crazy over this....
Working with HP and Microsoft and following advice I have received, I went to the control panel to add a printer. The Windows 8 could not find my printer (HP Laser 4M) so I first manually added the HP Laser 4/4m. (I also tried the Laser 4, Laser 4/4m PS, etc. one at a time just to make sure I covered them all. In each case, it says that the driver has been downloaded. I go to Print a test sheet and nothing happens. The computer says in a disappearing window "Printer Error." Windows 8 will not recognize my printer. I avoided the router, thinking it might be a firewall problem, even though I am told that the driver has been downloaded. That made no difference.
I called Microsoft and they said that it is up to the printer manufacturer to make a driver for the Laser 4/4m and that their site shows that it is only supported up to windows 7....not Windows 8.
I called HP and they said that they have not created a driver for the Laser 4 or 4M because it is too old and no longer supported. There does not seem to be a generic driver that will work. If they have not created a driver, why would my computer say that the "driver has been downloaded?)
Why would my computer say it is downloaded when everyone says they no longer support it? Why will my computer not recognize the Laser 4m when I try to add a printer.
Posts in the forum say that it can work, but I have spent hours to no avail.

Similar Messages

HP LaserJet and Color LaserJet - Windows 7 support

To help customers successfully use their products with Windows 7, HP has identified recommended drivers per product. Please visit the following support documents for more information:
HP LaserJet and Color LaserJet - Windows 7 support
Deskjet, Officejet, or Photosmart
If you are having an issue with a windows 7 software install or driver, please start a new thread for greater visability.
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Not to be confused with the title of this thread, because this tool will not work with installing most LaserJets, but try the HP Printer Install Wizard and let me know any error messages you get.
I will need to know quite a bit of information before I can be of much assistance, otherwise:
1. What error messages are you getting (ex. fatal error 1603)?
2. How are you trying to connect the printer (USB, wireless, etc)?
3. What happened when you used the HP Print and Scan Dr?
Lastly, If you do not answer these questions and others I know I will have, then I wish you the best of luck with your printer installation. Do not be mislead, just because I do not work for HP doesn't mean I'm not an expert.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP Laserjet windows 2008 R2 competability

Pls conformed for HP Laserjet all in one is compatable with windows 2008 server R2

Hi @RajeshChaudhary,
I understand that you would like to know if Laserjets are compatible with Windows 2008 R2. I can help you.
Some models are compatible.
The easiest way to find out, is to go to the HP.com site and check the drivers for that specific printer.
HP LaserJet Pro 200 color MFP M276nw Drivers.
Here is a example of one of the models that support Windows 2008 R2.
Hope this helps.
Thank You.
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Gemini02
I work on behalf of HP

P1005 On Windows 8

Hello Guys
iam picking for you the history of windows 8 with my printer p1005 laserjet
windows 8 Developer preview : WOrks Perfectly ,, only need the drive .
Windows 8 Consume Preview : Didn't work need to do That steps "http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/window-s-8-consumer-problem-with-hp-laserjet-..." to make it working
Windows 8 Relase Previews : WOrks Perfectly ,, only need the drive .
This question was solved.
View Solution.

Please use this document to keep up to date on when drivers will be avaiable for your device.
HP LaserJet and Color LaserJet Printers, MFPs, and All-in-Ones - Windows 8 support
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Will my HP Printer work with Windows 10 ?

Are you considering upgrading to Win 10, will my printer work?” So you are considering upgrading to Windows 10 or you have Migrated to Windows 10 from Windows 7 or 8 and you now think will my Printer work as it used to? Microsoft and HP worked together to make the 'upgrade to Windows 10' process as smooth as possible...this included migrating the previous OS (WIn7 & Win8.x) driver & software to Windows 10 during the upgrade. In many instances, this should go smoothly and user should NOT have to do anything... The device should be connected and working.. However, in those instances that it's not, or they need to install software/drivers, they can download the drivers/software from hp.com and install (or re-install) for their product on Win10 Please note : If your device had full supported (not just basic print or scan)in Windows 7 or 8 then your device is supported, but may not immediately show up on hp.com for Windows 10: Please download the Win8.1 drivers and use those (they have been tested and worked with Win10) For further information on Windows 10 and Printing see these links Inkjet Printers Windows 10 Support Laserjet Windows 10 Support

Thank you so much for your reply and help on this matter. I thought HP would have the updated drivers for Windows 10 but I have to use my printer everyday and didn't know how long it would be before the updated drivers would be available or when the final version of Windows 10 will be released. I'm scheduled to install Windows 10 on my laptop on the 29th. Wonder if I should cancel my reservation and wait till I know for sure HP will have the drivers ready to install on my printer? Again, THANKS for any help you have and can provide on this matter!!

HP M1217NFW SCAN?

THE M1536DNF AT WORK ALREADY HAS UPDATED 10.8 DRIVERS BUT M1217NFW DOESN'T... IS APPLE WORKING ON IT?

Hi,
Any Mountain Lion drivers are not yet available for your product, currently only printing is supported through the network using AirPrint which does not require any drivers...
I hope a full solution will become available shortly.
To add, although the drivers being distributed by Apple via Apple Software Update, the drivers for any HP product being developed by HP..
In the meantime you may use the 10.7 software to scan, although it is not officially supported it should work by my experience, it should allow you ull functionality till there an updated software will become available...
Download and run the 10.7 software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-80903-5 &cc=us&dlc=en&lc=en&os=219&product=4075472&sw_lang=
From the HP Laserjet window click the printer model to launch the installer.
If the installer cannot be opened because it is from unidentified developer, right click (or CTRL+Left click) the printer model and select Open.
Confirm any prompt and the installation and you should be able to scan using the HP Scan application within the Applications\HP Laser MFP folder..
Shlomi

HP LaserJet Enterprise 500 Color MFP M575 - Can't scan from Windows

We recently purchased and installed an HP LaserJet Enterprise 500 Color MFP M575 to be used as a networked all-in-one solution for a number of offices. I have been able to get it set up on our network and have installed the appropriate drivers on the requested Windows 7 x64 machines, and network printing works perfectly. However, it seems that despite the fancy scanning features available from the all-in-one itself (scan to email, scan to a network folder, etc.), I can't find any way to do an old-fashioned scan from Windows.
I have installed the full software solution available on the driver download page for the device, and while Windows lists the device as a "Multi Function Printer; Scanner" it does not recognize it as an actual scanner. The built-in Windows Fax and Scan simply reports that no scanners are installed. The software installation did not include the HP Solution Center (which I am used to seeing from my experience with various other HP all-in-one devices) or any equivalent for direct scanning. The driver download page for the device does not include any separate scanning drivers, so I can't be certain if they were included with the full installation or exist at all.Some of our staff also use Adobe Acrobat to scan, and even that fails to recognize the MFP as a scanner.
We'll eventually be setting up the device to scan directly to a network folder, but we need a fallback while IT takes their time getting it set up; I can't imagine that the simplest option is not available at all. I must be missing something here, any assistance would be greatly appreciated.
Edit: To add, I also ran the HP Print and Scan Doctor. Interestingly, it reports the device as a printer and only offers to "Fix Printing" without any sort of resolution for my scanning problem.

There is no change to this problem after 6 months since the last post. Put simply, and as stated in the previous posts, there is no way to scan a document and receive the image on your PC. If you are working with graphics for any length of time or want to create an image for inclusion as an image in a document or web page using this piece of equipment will not allow you to do so.
Great shame as every other function works well - it cannot be beyond the wit of HP to include a Windows application that enables you to scan an image, receive it in the software you are using at the time (e.g. Outlook, Word, Photoshop...) and use it in your work.
HP Printers several years older than this £1000+ Enterprise printer were able to do this simple job and have done so for a great many years. Just being able to use Microsoft's Fax and Scan would be start.

Print to LaserJet 3150 Shared by Windows XP Pro

I have an older, but servicable LaserJet 3150 hooked to my Windows XP Pro desktop at work.
A long time ago, I set it up to share with OS X by creatign a virtual printer using GhostScript and some other queuing utility - this made is look like a PostScript Laserwriter. Worked great!
Alas, as common with Windows, the system decided to blow iteself away, and had to be rebuilt. I did not keep recipee, and cannot find it online.
Has anybody seen it? The problem is that the LaserJet 3150 is a impure PCL printer using its own format.
Thanks,
-- Harald

http://iharder.sourceforge.net/macosx/winmacprinter/

My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet 5000 support in Windows 7 64-bit

I recently purchased a Dell Laptop that has MS Windows 7 64-bit OS and I have an old Dell Desktop 4400 w/Windows XP I have a HP Laserjet 5000 printer connected to the LPT1 Port. I have the printer shared and I can connect to it with my other laptop that has the MS Vista OS. I can not get my Laptop that has Windows 7 to connect to it and I have tried everything that I can think of. I logged on to my Laptop with Windows 7 and downloaded the latest driver from the HP Web Site. The drivers for the LJ5000 are called Universal Drivers. The drivers are installed on my W7 System and then I go to the Start/Devices and Printers and "Add a Printer" option. I select the "look in the network option" and Windows looks for the Shared Prnter and finds it. I select the printer and it starts looking for the driver. I think it looking on the computer where the printer is connect to anyway, it cannot find the driver. I get a dialog box that says it can not find and gives me the option to browse. I then browse to the Universal Driver that I downloaded for HP5000 and I go the folder that has the ".inf" files. The program tells me that it can not find the driver for HP5000. What am I doing wrong? Does Windows 7 support the HP Laserjet 5000 printer. I sure hope so because I can afford to buy a new 11"x17" printer. Can anybody out there help me? Thanks.
This question was solved.
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Try the following: on the Windows 7 machine go to the Devices and Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the computer and printer), OK, then click on Windows Update and then select the appropriate driver.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Drivers/Help for HP LaserJet 1022 for Windows 7 (64 bit)

I have a LaserJet 1022 which doesn't work with recently upgraded Windows 7 (64 bit). I downloaded the drivers from the site, but the printer properties in Windows says that it doesn't need drivers, yet it doesn't appear in my list of printers when I go to the print dialog. When I run the plug & Play basic driver wizard, it stalls at the point where it asks user to connect the device. Despite the device being connected (and displaying in Printers and Devices) the wizard just hangs at this point, and I have to cancel setup. Please help, I have to have a printer, and the reason why I chose this Laserjet is specifically because it is easy to install.

Dionee,
I dont think replacing it is in order quite yet See if the document helps provide a resolution and if not post back with any new details and we can move onto the next step from there.
Thanks!
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

LaserJet 1536dnf's ToolBox FX no longer views faxes received to Windows 8.1 (64-bit) laptop

My 1536dnf was previously receiving faxes to my Toshiba laptop. A message box would appear on screen informing me when faxes were received. I used to be able to open the HP ToolBoxFX where a list of faxes received would appear in the received faxes log screen - AND A CLICK ON "VIEW" LINK would be displayed; I'd click on "VIEW" and the fax would apear as a PDF doc.
HOWEVER, for some reason the VIEW link no longer appears in the received faxes log; there is nothing to click on to view the fax, and hence I CANNOT VIEW RECEIVED FAXES anymore.
In the received faxes log screen it still displaces the date/time, number of pages, and from whom the fax is received, I am just not able to view the (apparently) received fax. If I knew what folder on my PC the faxes were stored I would go there to pull up the PDF docs, but I cannot find where this data is stored.
I've also noticed thatI have April 2014 firmware and the latest firmware update is dated August 2014, but after multiple attempts the latest firmware update will not install. It downloads, appears to install, but the config report indicates the newest firmware is NOT installed.
The LJ 1536dnf remains in my local network via eathernet cable, and the printer and scanner components of the MFP function normally. The fax component manually sends faxes and can receive and print faxes in hard copy form.
**PLEASE SOMEONE HELP** Thank you in advance.

Hi @SimonSpeak ,
I see that you are having issues opening the faxes from the Toolbox. I will be happy to help you.
Restart the computer.
Temporarily turn off the Antivirus Software, just to rule out any interference.
Try opening the Toolbox Software again.
Make sure Adobe Flash is up to date. I believe it piggy banks the HP Toolbox Software.
You can always restore your computer back to a earlier time when everything was working properly. It might have been a update that caused this issue, since uninstalling and reinstalling the software isn't allowing the software to work either. How to refresh, reset, or restore your PC on Windows 8.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Try updating the printer's firmware by a USB connection. HP LaserJet Firmware Update Utility.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Solved! Windows 7 driver solution for HP Color LaserJet 3550

I had success getting the HP Color LaserJet 3550n (the 3550 family ) printer to install in Win7. That printer was the only thing that did not fire up with Win7. In the Devices and Printers window, I tried troubleshooting, but it was a problem with the DOT4USB drivers. Similarly to others, I was successful by using the following course of action:
1) Went to HP and downloaded the Vista 32-bit drivers for the 3550, unpacking them at C:\HP CLJ3550\ as suggested by the driver file.
2) In Devices & Printers, did <Right-Click> <HP 3550> <Properties> <Hardware tab>
3) I selected the first "Device Function" <DOT4USB> then did <Properties> <Change Settings> <Driver tab> <Uninstall>.
4) I then selected the second and third Function (which were <HP Color LaserJet 3550> and <IEEE 1284.4 compatible printer> and did the the <Properties> ... <Uninstall> for each.
5) I disconnected the USB to the printer, went back to Devices & Printers, and selected <Add a Printer>.
6) I selected <Add a local printer> <Use existing port DOT4_001> <Next> <Have Disk> <C:\HP CLJ3550> <OK> and installed the printer.
7) It would not work unless I "let" Windows make it the Default Printer
8) After it was finished, I did <Right-Click> on my preferred printer and selected <Set as default printer>, and everything worked.
This question was solved.
View Solution.

I want to thank you for the solution. You saved me the expense of having to purchase a new computer. I used the 64 bit 2003 version and it works just fine. The people at HP were not very cooperative at all. When I called, the lady who answered the phone asked if I was from the United States or Canada. When I stated the United States she had a big sigh
of disgust. When I explained my problem that I was having with the 3550 Laser jet and HP not having the Window 7 drivers, and that the printer was non functional, she stated that I should have researched whether or not my printer was compatible with a new operating system before purchasing it. I asked her if HP would have a compatible driver soon as I did not want to have to purchase a new printer. Then she stated that my printer was old (I bought it in 2005) and what did I expect,t as if the printer not working was my fault. I told them about your solution to this problem and if they could help me through the step but she did not cooperate .Even if I had to pay the $39 fee to the tech dept for their assistance it was worth it saving time. HP service in my opinion is very poor and will lean toward a competitors product if I am faced with a choice. Thank you again.

LaserJet M1319f MFP Installation issue on Windows 7

Dear HP support team and community members,
I'm currently trying to install HP LaserJet M1319f MFP connected by USB on Lenovo Q190 machine /Intel Core i3 processor/ running freshly installed Windows 7 Enterprise 64 bit with Bulgarian language pack, all current updates, Microsoft Forefront Protection /I also tried to disable the Real-time protection/, UAC disabled, administrator account, IE 11, .NET Framework 4.5.1.
The priter was working correctly with Windows XP.
I downloaded the driver package from here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=bg&dlc=en&sw_lang=&product=3547...
After the installation process reach the "Copying files to the hard drive" stage the installer return error Printer Software Installer stopped working.
I tried running with Administrator privileges and/or Windows XP SP3 compatibility mode, but the same error occurs.
I tried Microsoft Fix It software for install/uninstall drivers too,but with no luck either.
I cleaned the cashe and temporary files around 10-15 times.
Windows update is not helping with the drivers too.
I tried to extract the files from the installer and manually add the printer and got error that the installation was not successful and below it says The file was not found /if I recall it correctly/
After that I tried HP Print and Scan Doctor software, but it displays that there is no driver installed and redirecting me to the driver download page.
I tried the Driver Wizard software too, but it returns that this model is no supported.
I tried to change the windows startup to "Selective startup" with "Load startup items" unchecked and all non-microsoft services disabled, but with no success.
Under Safe mode the install won't complete because of the Print Spooler service not running, which is running normally otherwise.
The "ntprint.inf" file is present in the "Windows\inf" folder, the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Enviroments\Windows NT x86 has only Drivers and Print Processors subkeys and the registry HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors has only Local Port, Microsoft Shared Fax monitor, Standard TCP/IP Port, USB monitor and WSD port subkeys.
The folders Windows\System32\spool\PRINTERS and Windows\System32\spool\drivers\W32X86 are empty.
I ran sfc /scannow in cmd with administrator privileges, but there was no integrity violations.
I tried to disable the IE component, but no luck either.
So now I’m out of any ideas how to connect that **bleep** thing… I hope that someone can help me with this issue.
Currently the devices without installed driver in the Device Manager are "Hewlett-PackardHP LaserJet M1319f MFP" /Hardware IDs USBPRINT\Hewlett-PackardHP_La28A1 and Hewlett-PackardHP_La28A1/ and HP Scan /Hardware IDs USB\VID_03F0&PID_5817&REV_0100&MI_00 and USB\VID_03F0&PID_5817&MI_00/
I forgot to mention that I tried all kind of variations with these solutions with and without printer plugged in.
Thank you very much in advance for any kind of guidelines.
Best regards,
Ivan
P.S.: At least I think that I managed to gather all known related solutions in this topic…
This question was solved.
View Solution.

Hello Gemini02,
First thank you for your assistance!
I uninstalled the IE 11 and install IE 10, but with no success related to the driver issues. I just want to mention to those who are trying to do the same that IE 11 should be removed from Add/Remove Windows components and from Installed Updates.
As for the solutions from your post:
Solution 2: The build in troubleshooting is reporting that no driver is installed (obviously...), but is not helping much with the installation. Windows updates are not much of a help too... The device manager is finding the device, but can't install the driver. More detailed information about the devices in the Device manager you can find in the end of my first post.
I'm posting some screenshots of the issue so that you can get clearer picture of the situation.
So basically I'm downloading the official drivers from the link in my first post. I'm sure that the drivers are the correct one as I downloaded them several time to clear the possibility of technical mistake.
But when I try to install them I get the following error:
The Event viewer information is as follows:
The reports are:
Critical error (red mark):
Faulting application name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
Faulting module name: ProductInst.exe, version: 1.0.5.3, time stamp: 0x50cedca3
Exception code: 0xc000000d
Fault offset: 0x0000000000047bca
Faulting process id: 0xed8
Faulting application start time: 0x01cfb2fc6900c47e
Faulting application path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
Faulting module path: C:\Users\5BE8~1\AppData\Local\Temp\7zS7BD7\ProductInst.exe
Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
The information above the critical one:
Fault bucket 3550555182, type 5
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: HPM1319.INF
P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0e78848b
Analysis symbol:
Rechecking for solution: 0
Report Id: b390829e-1eef-11e4-94ed-50af73237b10
Report Status: 0
The next in line:
Fault bucket 3550555182, type 5
Event Name: PnPDriverImportError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: 00000002
P3: HPM1319.INF
P4: 327f449ab177b16cf6c33f4effdd0e9ea36383fd
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f2e6b151a2c3dd88a551b5bb893b8a7e8417d4_0cd08ac2
Analysis symbol:
Rechecking for solution: 0
Report Id: b390829f-1eef-11e4-94ed-50af73237b10
Report Status: 0
And the last one:
Fault bucket 3413207808, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: ProductInst.exe
P2: 1.0.5.3
P3: 50cedca3
P4: ProductInst.exe
P5: 1.0.5.3
P6: 50cedca3
P7: 0000000000047bca
P8: c000000d
P9: 0000000000000000
P10:
Attached files:
C:\Users\Петя Станева\AppData\Local\Temp\WER8314.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Петя Станева\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ProductInst.exe_d56e40a56282daea123243fa1f100faa5e2bf_06a92cda
Analysis symbol:
Rechecking for solution: 0
Report Id: b73cc226-1eef-11e4-94ed-50af73237b10
Report Status: 0
Solution 3 can't be applied to the current case as I can't install the software so I don't have what to uninstall/reinstall.
I cleared the cache and disabled all optionally installed software in msconfig as suggested, but the issue with the installer is still not resolved.
Solution 4 is not relevant as the device was working fine two days ago.
Solution 5 is difficult for implementation too as the location of the device is in some kind of rural area and it is vital for the implementation of the daily duties of the employee.
So after the failure with the solutions provided in the article I tried to extract the installer to use the drivers and manually install the printer using the file HP1319fp.ini with the "... MFP" driver selected. I set it at new local port named USB. I'm posting the screenshot of the error i get in the end of installation:
After I press the OK button in gets in a loop by returning to the previous page.
I tried the same drivers with existing port USB001, but got the same result as with the new port.
Currently I will try to rename the SoftwareDistribution folder in case that this is kind of windows update cache issue, but don't think so... I begin to think that this device driver is somehow not compatible with the computer hardware...
Thank you and I apologize for taking your time with such issues!
Best regards,
Ivan

HP LaserJet 4300 prints gibberish for one user, but prints OK for all others on a Windows 7 32-bit

HP LaserJet 4300 printer installed via LPT1 using Universal Print Driver v5.2.6.9321 on an HP 8100 desktop running Windows 7 Enterprise SP1 32-bit.
For one particular user, this printer prints gibberish no matter what type of document she attempts to print.
Not sure when the problem began, the user uses a network printer to work around this issue. She can print to any of the other HP printers on our network OK, including another 4300 down the hall.
Anyone else can log on and print the same documents OK on this desktop using this printer.
Have tried rebooting the HP 8100 and power cycled off/on the 4300. Also uninstalled and re-installed the 4300.
I have updated the firmware on this 4300.
Changing the print processor in the printer properties did not help either.
Virus and malware scans have not detected any issues.
Any advice for this issue would be greatly appreciated.
This question was solved.
View Solution.

Hi MDOTd5-247,
The product you have is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Hp LaserJet 4350 windows 7 driver issue

The driver installed from windows update (3.18.2008, I think--hpc43506.gpd?) seems to have a problem. I tried printing to two separate 4350 printers. I ended up installing a pcl5 universal print driver from the HP site. I was wondering if this is a known issue? Is it just me?

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet 4 -- Windows 8

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