HP LaserJet 400 colorMFP M475dw scan to email problems
Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
1. When typed in all the credentials correctly, even the "Test & Save" option takes ages. After cople attempts I got it succesfully tested.
2. Using my personal gmail-accout as sender, the scanning work takes a long time. It stops in connecting smtp server phase for quite a long time before even starting the actual scan.
3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.
I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP -
We had an HP 8600 printer and it was easy and useful to scan to email. Now we have an 8620 and I've tried everything to get it to do the same and it always gives me this message:
HP Scan application cannot find an email application installed on the computer. Please ensure your email application is installed and properly configured. Note: Internet –based email accounts are not supported.Hi @Jozyruth
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If the issue persists, please let me know what operating system you have and which version, Mac or Windows, as well as what email client you use. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
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Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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Sorry for big delay.
I did what you've told me and now I am wondering about what I see.
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Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Setup scan to folder on HP LaserJet 200 colorMFP M276nw
hello,
I am trying to set up my printer to scan to a nework folder.
HP LaserJet 200 colorMFP M276nw
OSX 10.9.4
WLAN (both printer and desktop on same network)
Here's the problem; no matter what I try, I cannot get the printer to scan directly to a network folder.
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This question was solved.
View Solution.Hi @Frederikcs ,
I'd like to help you with setting up the Scan to Network Folder.
Here is another post that might have clearer instructions for Yosemite that you may take a look at.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
To get the IP address for the computer, go to the Apple, System Preferences, Sharing and then select File Sharing.
You will see the IP address on that window.
This is the information to enter into the Scan to Network folder from the printer's EWS, click the Scan tab, click Network Folder Setup, and then click New.
Network Path: \\computer's IP\folder name that you created.
Example: \\192.168.22.104\scan
Here is the document for setting up the Scan to Network folder. Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
Please let me know if you require any additional assistance.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
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