HP LaserJet 400 MFP M425dn does not print 1/4" of the page when using the feeder
Hello,
When using the feeder to make a copy I lose about 1/4" of my copy along one side.
We copy a lot of full page sheets with little or no margins.
Any suggestions on how to correct this?
Thank you
Most (if not all) commonly available laser printers have 'unprintable margins' on each edge.
On most LaserJet printers, these margins are about 4 mm (0.167"), although on some devices I believe that smaller unprintable area margins (of about 2 mm) can be selected when printing (although possibly not when copying).
When printing with PCL5 drivers, there is also the minimum logical page margin to be taken into account - this is about 6 mm (0.24") by default, although the printing options mentioned above (on some models) can reduce this slightly.
See also http://h30434.www3.hp.com/t5/Other-Printing-Questions/printable-area-cm6030/m-p/4863083/
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HP LaserJet Pro 400 MFP M425dn won't print text at 72 point size or larger
My workplace recently purchased an HP LaserJet Pro 400 MFP M425dn all-in-one printer. It works excellently with the exception of the fact that it won't print text that's 72 points or larger in size. I've tried numerous fonts that're pre-installed with Windows, and all of them print properly at point size 71.5 or smaller; anything else simply doesn't show up in prints. The content that's sized at 72 points or higher *does* affect the flow of other printed content on the page, however. It's like the 72-point or larger text is occupying space, but it's completely invisible on the printed page. I've tested this using Microsoft Word 2002 on three separate computers, two of which have Windows 7 installed and one of which has Windows Vista installed. The problem is identical on all three computers. The printer is connected via ethernet cable to our wired network. I've installed the included printer software, and I don't believe that there are any updates to it that weren't installed up to this point. Any thoughts on how to resolve this issue?
hello, i only made an account to solve this for you guys because it has been a headache for me also.... let me apologize before hand for terrible grammar and punctuation i am in a huge hurry Now this may not work for everybody but i fixed it on my machine with the following now before you print ...use (ctrl+p) in your word processor to open the print window click on (properties) then navigate to the (advanced) tab now, I have a section called printer features under this category there is an option to "send truetype as bitmap" enable this and see if it can help any of you, for me, with this ENABLED I can print any size font my word processor will allow me to type specs of my machinedell d6420win7msoft word 2007 printer itself is hp laserjet 200 color m276 printer driver is HP LaserJet 200 color MFP M276 PCL 6 i understand that this printer and driver is not identical to yours per se but the nature of these drivers makes it highly likely that this solution will work for most of you if this helps, have somebody else post it more noticeably because i will probly not be signing back in to this website i created this account just to post this and hopefully solve this annoying issue for many of you ...no kudos needed
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Laserjet Pro 400 MFP M425DN Can not connect to HP Web Services
I have a Laserjet Pro 400 MFP M425DN printer on a network running windows 7 and we Can not connect to HP Web Services. When we use the display on the menu it comes back with error "Internal Processing error, try again or check firmware update" We installed the new firmware but still get the same message. IF type in our printers IP address into our browser we get the info on our printer but if we go to the HP web services tap and click enable it trys but come back with a "connection error"
Any ideas?
Thanks
PaulI just updated my Firmware on this printer today to the latest version dated May 3 2013 and Web Services
worked. Had the same type of problem you had for months and had worked with HP but could never get
Web Services to work at my location with my Modem/Router.
Had tried at other locations and it would work with the old Firmware. But for some reason it did not at my
location with the Modem/Router I was using.
Again the latest Firmware fixed it. I tried all the other solutions that I had found on the internet and non of them worked. -
HP LaserJet 400 MFP M425dn: bug in MTU path discovery, printer reboots via web interface
Firmware Datecode: 20121205
1. We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
2. This MFU a reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this looks like a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,
P.S. This thread has been moved from LaserJets to Multifunction and All-in-One - HP Forums ModeratorJohn Getzke wrote:
Its hard to understand what you are trying to do or ask here. We have some offices connected via IPSEC tunnels. IPSEC interface's MTU is 1280 bytes (not 1500 bytes as Ethernet). All other devices successfully work over this VPN link. HP m2727 works. HP m425dn does not work. As a network administrator I've traced source of problem on all possible points and found that HP m425dn has a bug in the "Path MTU Path discovery" routine. The logs I attached shows that any packet of the TCP stream that the printer (160.200) sends to host (4.135) has "Don't fragment" flag set. According to IP standard the router HAVE TO discard the packet with DF flag set and size bigger then MTU since it can not pass a packet further without fragmentation - IPSEC MTU is 1280 bytes only while HP sends 1500 bytes. The router informs the printer about this problem with ICMP message Type: 3 (Destination unreachable) with Code: 4 (Fragmentation needed) suggesting MTU of next hop: 1280. The router does not communicate with the printer itself, it just informs the printer about network problem. According to IP standard the printer HAVE TO resend this data with the size of packet decreased according to suggested size. This is expected behavior of the Path MTU discovery routine. But the printer sends the packet again with the same size and DF flag set. The router again discards the packet and informs printer... This cycle repeats again and again until connection is closed due to timeout. Therefore "Path MTU discovery" routine is broken at this device. It would not be a serious problem, but the printer resends packets at rate over 28000 pps (about 40 MBytes per seconds) and its CPU is so heavily loaded that it even does not respond to touches on its touchscreen. So an innocent attempt to print document on terminal server located at another office leads to inaccessibility of the printer.
The network dump can be downloaded in PCAP format from here. -
Hp laserjet 100 color mfp m175 does not print from network nor via usb cable
My hp laserjet 100 color mfp m175 just stopped printing last week. I have tried everything recommended but nothing works. I have re-install it both on wireless network and usb connection = nothing works. It prints all internal reports but nothing from any computer. I have 3 computers which I have tried to print from. It even does not print the test page. Please dont recommend to update drivers etc. as I have spend 2 whole days on this and nothing works!
Hi @einar1854,
I see by your post that you are unable to print by a USB or Wireless connection on 3 different computers, but the printer will print the hardware self tests. I can help you with this.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
For the USB connection, follow these steps if the there are no errors from the Print and Scan Doctor.
(once we get the printer printing this way, we can setup the wireless)
Here are steps to remove the jobs from the spool folder and restart the print spooler.
How to Clear Current Print Queue In Windows Vista & Windows 7.
Follow the steps in this document to get to the device manager to check for the printer entries.
How do I get into Windows Device Manager?
Then click on Identifying problems in Windows Device Manager.
In the list click on Universal Serial Bus controllers and look for USB mass storage device and USB printing support, (make sure any other printers are turned off or disconnected)
Let me know what it showed in the device manager.
Check to make sure the proper port is selected.
Go to start, Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
Make sure the USB has a check mark beside it, if not put the check mark there and apply the changes.
Check the print Queue.
In the Devices and Printers folder.
Right-click the name of the product and then click See what's printing .
Click the Printer button, then click Cancel All Documents if there are any documents in the queue.
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
Try printing again.
What operating system are you using on the 3 computers? How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Print a configuration page to see also if the printer has a valid IPV4 address, so we have that information for when we setup the wireless. Printing a Configuration Report.
Provide the first 3 sets of numbers in the IPV4 address.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
My new LaserJet Pro CM 1415 does not print web pages. Please help. Thanks.
My new LaserJet Pro CM1415 does not print web pages. I go a printed message says:
PCL XL Error
Subsystem: TEXT
Error: InternalError 0x50
File name: cheettext
Line number: 710
Thank you for helping.
ChristopherI have similar problem but it happens when printing anything to the printer. has there been any solution posted?
-
HP Laserjet Pro 400 MFP M425dn - Will not work via wireless; is ePrint an option for this product?
We can print with USB plugged in but wireless shows as offline and obviously doesn't print.
On the listed products that use ePrint, the 400 Laserjet series is listed for Color only. This is not a color unit.@burgergal
The HP Laserjer Pro 400 m425dn unit that you are listing is capable of ePrint however it is only a duplex, networking unit...not wireless. It is a black (mono) unit, not color.
Sorry,
Auntie Em
HP Laserjet Pro 300 m425 spec sheet
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution -
HP LaserJet Pro MFP M127fw will not print anything except its own config
Just purchased a HP LaserJet Pro MFP M127fw. I cannot manage to get it to print using any type of connection to the printer.
I can connect to the printer from my Ubuntu PC and my Android phone, but when I attempt to print, the job just hangs, never erroring, but never completing. I have attempted printing from various applications, including a test page from the HPLIP tools, but the jobs reports "processing".
When I attempt to print an information sheet from the printer's front panel, it asks me to confirm, but then nothing happens.
I can connect to the printer's web server, but clicking on the print info button there does nothing.
I have successfully connected with HP's ePrint service using the printer's reported email address, but the service reports "problem with printer".
I don't know what else to try here.
This question was solved.
View Solution.Hi richRemer,
I see that you are having issues printing from the computer and the Android phone.
I will be happy to help you.
Power cycle the computer and the router.
I would do a power reset on the printer. With the printer still turned on, disconnect the power cable from the back of the printer. Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
Print a hardware self test. Find out what the IP address is.
Printing a Configuration Report.
I have provided you with the Driver Support for Linux OS.
If you are still having issues please go to Linux support page.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
HP LaserJet Pro MFP M127fw Does not recognise new toner cartridge
HP LaserJet Pro MFP M127fw - error message to install new cartridge
After printing a ream of paper, we got an error message to install a new toner cartridge. We couldn't overwrite it and continue to print. Installed a new HP toner cartridge and still get the same error message to install a new cartridge. I've done a hard reset already with no change. Will take any help I can get. This is the first toner cartridge change for this printer.Hi @kdaniels79 ,
I see that you are experiencing issues with the toner not being recognised. I will certainly do my best to help you.
I have provided a document with steps for replacing the toner. Make sure all the orange packing material is removed and the sealing tape. Make sure a piece of paper didn't slide in part way from the paper tray, blocking any sensors.
Replace the Toner Cartridge.
Are you using Genuine HP Toner?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
HP Laserjet 3030 Config Report does not print network settings or information
I am trying to use the HP Fix Scan utility for this device. The utility asks me for an IP address (that should be found on the config report) which is not displayed.
Does anyone know how I can change the config report to display this information, or otherwise find out what my machine's ip address* is???
Thanks!
Message Edited by jthomasolsen on 11-23-2009 10:35 AMOK, can you go into your router settings to find what IP address it has given the printer? If you want help, let me know what brand/model of router you have.
Is there a way to get the IP address by reading it on the front panel of the printer?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Printer HP Laserjet 200 MFP M276 is not printing in color
I am trying to get my printer to print in color, however I only get blue output, not in the least the colors it should print.
Any ideas what might be the cause?
FYI: I am using original HP toner
Thanks
Yvonne
This question was solved.
View Solution.Welcome to the HP Forums YHendrikx,
I see by your post that you are only getting blue output.
I can help you with this issue.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document to go through the steps to see if it will help resolve this issue.
Troubleshooting Print Quality Issues.
Please provide in detail the results if you are still having issues.
What were the results of the supplies status page and the print quality page?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Problems with HP LaserJet 400 MFP M425dn
Firmware Datecode: 20121205
We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
BTW, this MVU a bit randomly reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this is a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,Sandy0331,
I am sorry you are having this fax issue.
I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
Check the fax activity log for errors.
a.Touch the Fax button, and then touch the Fax Menu button.
b.Open the Fax Reports menu.
c.Open the Fax Activity Log menu.
d.Select the Print Log Now option.
●If a phone is connected to the product, make sure that the phone is hung up.
●Disconnect all other lines between the fax and the product.
●Connect the product directly into the wall telephone jack and resend the fax.
Source: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02853746/c02853746.pdf
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