HP LaserJet 4350n duplex problem - single page

Hi there,
We have acquired a HP LaserJet 4350n with a duplexer, and printing 2 or more pages works fine.  It prints as expected on both sides.  The problem is if we send a 1 page document to the printer, it prints upside down on the back side first, and then spits out the page.  We use letterhead, so naturally this is a problem.  I could simply put the paper in the opposite way turned upside down, but out print jobs sometimes have 2 pages and other times 1.
Any help would be greatly appreciated!
If you require any additional information, please let me know.
Thanks!

We were never able to fix this behavior.  We have multiple 4350s and they all behave the same way.
Our soulution (while not ideal) is to simply print at least two pages for each job.  Essentially it prints nothing on the back side, then flips it around and prints on the front side.

Similar Messages

  • HP Color LaserJet CM2320fxi MFP - Full Duplex Problem

    Hello!
    I've got LaserJet CM232 and Win7 (x64). My problem is that when I'm printing for example 4 pages of a document it's printing only in full duplex, so 2 pages printed on both sides. I can't find where can I fix this duplex problem, I'd like to choose manually if it will be printing in full duplex or not. Help me find a solution, please.
    Second problem refers to the time of printing. When I print something I have to wait several minutes to print it. Is that a RAM problem? More RAM memory will resolve this problem?
    Thanks a lot for your replies! I'd really appreciate any help!
    Best regards,
    Kuba
    Sorry for my English.

    Hi Leela,
    You may get the details from below HP link
    http://h22168.www2.hp.com/us/en/partners/sap/drivers-for-sap-printing.aspx
    HP Color LaserJet CM2320n
    4.5A & higher
    ZHPLJCM1
    Hope this helps.
    Regards,
    Deepak Kori

  • Duplex printing switches to single page at a certain point in pdf file

    Hi everyone,
    I have combined about ten separate pdf files into one complete pdf file for a client. The problem is that when they print the file using duplex printing, they're saying that at a particular point in the document it switches to single page printing instead of duplexing all the way through. It seems to be switching to this single page printing at the start of a particular section, ie. I mentioned that I had combined separate pdf files into the one document and it switches to the single pages where one of these separate documents start. I went back to the original Indesign file relating to this document and noticed that when I pdf this I can see the following in the range field that I assume is related to section numbering as the document contains sections:
    Range: +1-+12
    The other pdfs that were used to create the combined file also have sections but the abovementioned numbering doesn't appear in the Range section like the problematic pdf I mentioned above.
    Can someone tell me why the duplexing stops at this certain point? Does it have something to do with the section numbering as explained above? Also, I have tried to reproduce the issue from my end but mine is printing it perfectly well, i.e it duplexes all the way through, so could it be an issue with their printer or some setting they have? Or can I fix it somehow from my end by manipulating the original indesign file that has the sections?
    Really appreciate any help.

    It's probably on their Printer setup. Sometimes if you set print for duplex then another Operator comes in and uses the same printer and assumes it's simplex printing it can print duplex or whatever the previous print setting was used.

  • Duplex printing of multiple copies of single page

    I really like that the settings for printing are retained so you can leave it set to duplex rather than having to select it each time. Although I do get caught with not resetting the number of copies on occasion. I do a lot of printing and like to conserve paper.
    The problem is when duplex is set and I print multiple copies of a single page, it prints on both sides of the paper. When printing two copies I get one page printed on two sides instead of two pages printed on one side.
    I know the easy answer is reset the duplex setting. But it should print correctly regardless. Has anyone had this problem and found how to deal with it other than resetting duplex?

    If these settings are in the printer driver (which they most likely are) then you'd have to contact the driver manufacturer. Perhaps there are multiple "double-sided" settings. For instance, if there is "duplex" as one option and "two-sided" as another option in the driver, then perhaps one indicates all copies will be printed double-sided even on the same page (as you're experiencing), whereas the other would print multiple two-sided copies. This, however, is very driver-dependent behavior. I'd recommend checking to see if there's an update available for your printer driver that might either clear the problem or provide a clearer option setting for the print jobs.

  • HP LaserJet 4250 stalls on 2nd page of Duplex print

    I work in a University IT Department where we maintain over 80 networked HP Laser printers, mostly HP LJ4250's with duplexers installed.   When students send a "PDF" duplex print job, the printer quickly prints the first page and sucks it back into the printer to prepare the other side of the page, as designed.  The problem is that it appears as tho the printer stalls and displays the processing message on the LCD screen.  The page never spits out.  If we turn the printer off and back on, the page will finally spit out, but without any print on the backside of the page.
    We have tried to print by specifing the "Print as Image" option, but still the same results.  We are at the point of telling students to waste paper and print single pages just so they don't have to stand there waiting for something that seems like it will never print.
    Is this a fight between Adobe and HP?  If so what can someone recommend other than waiting for Internet Explorer 9 and its version of reader?

    Did anyone find anything on this?  It's a problem that can be duplicated, and is very frustrating.
    From what I have tested, the problem only exists on HP PCL Universal Drivers.  I have not had it happen with with the PS drivers or the device specific drivers.
    Furthermore, it seems that the second page on the PS driver re-queues or somthing, as there is a considerable lag on the print.  The paper sits inside the duplexer for seveal seconds before printing the second page.   It is without a doubt a driver issue in the PCL, as the Xerox Global PCL prints it just fine, but prints MS Word and outlook doucuments all wonky (as a xerox driver probably should on an HP printer).
    JetDirect, Device Firmware, and Universal print drivers are all up to date on this system.  And as I stated earlier, the problem can be duplicated. 

  • Facing Black catridge problem within 2 months of purchase HP laserjet p1108 by printing 300 pages.

    Hullo sir,
                    I'm Facing Black catridge problem within 2 months of purchase HP laserjet p1108 by printing 300 pages.The printer window shows you have to print pages < 50.what cani do?

    Hi @thangaraj,
    I see by your post that you have only printed 300 pages and it is now it is showing you have less the 50 pages left.
    I would like to help you resolve this issue.
    Is this the original toner that shipped with the printer?
    You should get approximately 1500 pages according to the specifications for what ships in the box.
    The page count is based on page yield. Depending on what you were printing.
    Still I believe you should have gotten more then 350 pages, unless you were printing full page pictures in black and white.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Laserjet 2015 Printing Problem

    1)I have hp laserjet 2015 share printer , when I print from other machine if the page is one it is coming with no problem. when I print a file which is contain 8 pages, in this 8 pages If I want to print page no 2-3 pages, if it is mention then printer is faild to print the job. Otherwise current pages or all pages print coming properly.
    2) In this printer If I want to print a excel file in landscape mode, and I've done all printer settings in landscape mode. Print coming in portrait mode in single page. But printer test page in landscape mode coming properly.

    Hello sm4ads,
    Welcome to the HP Forums!
    I understand your concerns. Unfortunately, for this type of printer, I need to direct you to our Enterprise Business Community Forums. This will be the right section to troubleshoot this issue.
    Good luck.
    I worked on behalf of HP.

  • HP Laserjet 4350n

    Hello, I was wonder if anyone had any suggestions for two issues we are experiencing with HP LaserJet 4350N printers:
    We have one HP Laserjet 4350N printer that is hooked up via USB, with PCL6 drivers, using the winprint RAW printer processor, and continually has a delay on any type of documens printed. This can be a PDF file, a Word document file, even just single pages, and there is always a 20-30+ seconds delay before the print job starts. The usb cable has been switched out. Putting the printer on the network is not an option at this time.  User has Windows XP SP3 Professional.   Once the job starts, everything prints out fine, but there is constantly a delay.  On other 4350 printers of this series that we have, the print job starts in about 5 seconds.
    I also have another HP Laserjet 4350N printer that sporadically (and quite often, but not on every print job), prints out random characters and many blank pages usually wasting atleast 20 pages of paper.  When the user tries to a print a document, not matter the file type, it has many blank copies following by the first page that has unusual characters ( consisting of hearts, smiley faces, spade, blocks, etc.) You try to stop the print job and click cancel, but the printer displays that there is no message to cancel, however the printer continues to print out these erraneous pages of either blank or odd characters.  Turning off the printer and back on does not seem to help.  This computer is also usuing the Winprint Rar printer processor.  Windows XP SP3 Professional.  There does not seem to be an issue with speed, but this issue with printing these erraneous characters and not the legitimate file (word, pdf, etc.) is quite odd.
    Any suggestions for these two issues are greatly appreciated!

    We were never able to fix this behavior.  We have multiple 4350s and they all behave the same way.
    Our soulution (while not ideal) is to simply print at least two pages for each job.  Essentially it prints nothing on the back side, then flips it around and prints on the front side.

  • HP LaserJet 1022 Printing Problems - Please Post Here

    Sorry, I hate to create a new thread, but tracking so many different threads on this one issue is becoming problematic for me. So with that being said, if you are still having a problem with printing to a LaserJet 1022 after the full uninstall I detailed in the FAQ thread followed by installing version 2.2 of the HP driver package, then let me know here. And specifically I want to know is which device you have, how your device is connected, the print driver version, and what apps are giving you problems. In my own personal testing, here is what I have found:
    USB direct connect - OK, I have yet to run into a problem here.
    USB connected to an Airport Extreme N - OK, I have yet to run into a problem here.
    USB connected to an Airport Express G - Paused problem. I got print job/page out and then the printer paused and would not resume. I don't have a functioning work around here yet, but I'm trying.
    So if I were going to fill out my own form, it would look like this:
    Printer: LaserJet 1022n
    Connection: USB connected to an Airport Express G (Firmware version 6.3)
    Driver Version: 1.1.0.182
    Apps: All
    Problem Description: Printer queue goes into a Paused mode and won't resume
    And to get you started, I have left a blank template at the end of this post.
    Also please make sure to include whether you have the 1022, 1022n, or 1022nw AND how it is connected to your Mac. If users of the 1020, what to chime in on this thread that is OK. Anyone else, please post in the FAQ thread or a different device specific thread. As the 1022 seems to be the most problematic at the moment, I'd like to track this down as quickly as possible.
    Just trying to help.
    Andrew
    =====
    Printer:
    Connection:
    Driver Version:
    Apps:
    Problem Description:

    Printer: LaserJet 1022
    Connection: USB connected to an Airport Express N (latest firmware, etc)
    Driver Version: 1.1.0.182
    Apps: All
    Problem Description: Can sometimes print a single page but then all status lights flash on printer and I have to turn the printer off - other times, nothing happens (printer pauses and will not resume). Have tried connecting via Bonjour and IP address but same problem occurs.

  • Printing single page, but feeding twice?

    Hi,
    I just installed a Laserjet M2727nfs. Everything went fine.
    But when I print 1 or more pages (non duplex) it prints the page, but when it's almost ready it takes the pages in again as it wants to print duplex. But It is just a single page.
    I have not been able to find a setting to change this.
    Made a short video: https://dl.dropboxusercontent.com/u/18106764/20150403_083456.mp4
    Hopefully someone knows what this is
    Thanks.
    Ferid

    With many printers. 'sided' paper has to be loaded into the trays in one way for Simplex jobs, but in a different way for Duplex jobs.
    Some printers offer Alternative Letterhead Mode, whereby media which is declared with a Paper Type of Letterhead can always be loaded in one way (the way required for duplex jobs).
    With simplex jobs, the printer will then automatically handle switching sides (probably by adding a blank page and duplexing each simplex page).

  • Print a report adapted a single page.

    Hi,
    I have a report in Answer that is printed on two pages.
    I wish that when I choose to print the report in pdf, it is adapted a single page.
    Is it possible from OBIEE?
    Thanks
    Sara

    Thanks, I was afraid that the answer was "Publisher".
    Unfortunately you can decrease the font size in the cell of the report ....
    You can not edit the xml report to adapt it to the page?
    If there are no official answers to this problem .... thanks a lot.
    Sara

  • How Do I get data merge to work without creating duplicate pages in a single page native file?

    I've called Adobe about this and they indicated it was some kind of setting that needed to be changed in InDesign, but wouldn't tell me how to do it unless I paid for an "incident pack" and talked with technical support.
    Problem: I have a single page document in InDesign CS5. It's a direct-mail postcard with large high-res images and complicated graphics on it. I want to merge a list of recipients names/addresses from Excel with this single-page design. Excel document has 2,000 names in it.
    I successfully create the merge using InDesign's data merge feature, but it creates a new InDesign document with 2,000 pages in it. Each page is a duplicate of my original file, but with different addresses on each page. Because of the multiple records and the high res images it has created 2,000 duplicates of - InDesign crashes. It also took about 4 hours to do the merge.
    There has got to be a better way to merge data w/o it created the same page over and over again.
    I can't make a pdf to solve this problem becasue I have to work with an in-house printer and they do a poor job of printing from pdf. So, I always send them native files. This printer does not have variable data software. However, if that is the fast and easy solution to this problem - I will force them to purchase it.
    Any advise or solution to this problem would be appreciated. Is there a setting in InDesign that needs to change so it doesn't repeat the single page design 2,000 times and cause InDesign to crash?
    Thank you.

    That's exactly how Data Merge works. If it's on the page, it gets duplicated. 2000 records is a lot, so I'm not sure if the images or the sheer number is what's slowing things down.
    One thing you can try is to moove everything EXCEPT the merge placeholders to a master page, then assign the [None] master to the page with the placeholder anbd do the merge. Change the master to the one with your static content after the merge. That might speed up the merge, but it won't do anything for the file being 2000 pages that each has to RIP for printing. The best way to deal with this is to find a printer who can do VDP printing and give him the template file and your data file, and let him do the merge in the print stream.

  • Sharepoint 2013 - Search for link names on a single page

    Hi
    I am messing around with SP13 and trying to get my search result web part to only search for link names and display all results.
    I have created the search source to point at the sub site. If I search for part of a link name it will list all links in one long row as a single result.
    Example: One single page contains all links. Each link points to a .aspx page. The search source is pointing at this page and it can display results but only as a single result containing all links as one line of text.
    Say I have 1000+ links of which 50 has names such as Link1-Item1-Basket1, Link1-Item1-Basket2 up to Link1-Item1-Basket50.
    When I search for Link1-Item1 I would like my search results to display 50 results as 50 individual links.
    Is this possible?

    Hi,
    Yes, you can format the search results as you expected.  But you have to create a custom display template to format your results such as extract the links from each results and display it as separate link.
    Once display template created you have to map the display template to your search results web part.
    Please refer to the following articles.
    SharePoint 2013 Customize Display Template for Content By Search Web
    Part (CSWP) Part-1
    Introduction to SharePoint 2013 Display Templates
    Display Template Overview
    Please mark it answered, if your problem resolved.

  • How do I display PDF document as single pages on iPad?

    Hi,
    I have a company catalogue in PDF format, 20 pages long. We use Issuu to allow customer to view the catalogue on their PCs and mobile devices.
    In Issuu you can customise the embed widget to show single pages, and this works fine when viewing the catalogue on a PC. The problem arises when trying to view the catalogue on an iPad. It appears that the iPad automatically sets the PDF to view as a Facing Pages document. It doesn't matter if I'm using Safari, or the Atomic browser we have installed (so that we can hide the URL bar).
    I've created the document in inDesign as a single page document but the iPad still merges pages 2-3, 4-5, 6-7 etc.
    The iPads will be used in our retail stores so it's important that the set up and navigation is as simple as possible. The catalogue is placed within an iFrame on the page so that I can but a navigational banner at the top that easily takes customers back to the main menu page. It's important that the catalogue opens within the page. The Issuu embed widget for Tumblr, etc only creates a preview of the catalogue which then opens in a separate tab, which unfortunately will not be suitable to our needs.
    You can view the page here: http://www.eurocollections.com/block/catalogue.html
    I've tried a number of different options, I've written to Issuu but they were unable to help as it only seems to be an iPad-related problem.
    Any help or suggestions would be greatly appreciated.
    Kind regards,
    Peter

    The PDF viewers on the iPad do not understand customised widgets.  They understand the PDF format, exactly as it was designed by Adobe.  Instead of trying to use a custom solution, use the features which are provided by the PDF format.  Custom solutions work only for the situations that the company that wrote the custom solution wants them to work and they are a corruption of the normal way PDFs are used.
    In your situation I'd remove all dependency on any custom widgets from your PDF document.  Instead you can use links which allow you to click on a piece of text or an image in the PDF and the PDF software will take you to a different page.  This is part of the PDF standard and will work on all software capable of showing PDFs.  It is all your users should need to navigate from one part of your catalogue to another.  Whatever software you're using to create your PDF should give instructions on how to create links in your PDF document.
    Similarly your use of iFrames is a little stange.  If your material is on a web site, put it in web pages where you can use all the features web pages give you, including blue-underlined links to other pages.  If, instead, your material is in a PDF then put all the navigation in the PDF.  Don't try to depend on a strange interaction between the PDF and your web pages.

  • How to handle jquery and ajax call in single page application using coded ui

    Hi,
    I am facing a very tricky situation while using coded ui. My application interact with ajax and I was facing the issue to handle the ajax in the login page and other pages. I went through the post : http://stackoverflow.com/questions/17849074/jquery-ajax-success-not-getting-triggered-with-coded-ui-test-project 
    and got solution for my problem. Now when ever a ajax is getting called in the page its getting handle with app config file. However the issue I am facing right now is. 
    When i click on a button a window will appear which is actually a "div tag". Please see the image below. In  the that window when I have to select a item from drop down, the ajax will get called, however it will get called only for the window,
    it wont be called for the entire page.. i.e. it will update only the window. I am not able to handle this ajax call, script gets stuck in refresh state. I will request you guys to provide a work around for it.
    I would like to add more details - Visual studio version - 2013 update 3, IE11. 
    Application details: Its a single page application which uses bootstrap framework. All the ajax call are dynamic.
    Thanks in advance.

    Thanks for the reply.
    The window is not exactly a pop up window. Its a div tag in the same page. As this is my first time to work on  a single page application I am not sure how it works. For the entire page I am able to handle the ajax call however the action performed
    in the div tag is not getting handled.
    Code for the window, I am not sure to what extend will it be helpful.
    <div class="modal-content"><div class="modal-header"><div class="bootstrap-dialog-header"><div class="bootstrap-dialog-close-button" style="display: none;"><button class="close">×</button></div><div
    class="bootstrap-dialog-title">Move Item to different task [FocusAudit]</div></div></div><div class="modal-body"><div class="bootstrap-dialog-body"><div class="bootstrap-dialog-message"><div><div
    id="dashboard">
      <table class="TFtable">
        <tbody><tr>
          <td colspan="2">
                You are about to move the  24 selected item item to a different task. Select the task to which to move this item, (Optionally) enter notes about the task change, and click 'Change' to continue.
              </td>
        </tr>
        <tr>
          <td>Select New WorkFlow:</td>
          <td><select class="form-control" id="MA_workflow" onchange="ChangeWorkFlow()"><option value="647446014">Batches<option value="647446007">Claim<option value="647446065"
    selected="">Workflow1</option></select></td>
        </tr>
        <tr>
          <td>Select New Task:</td>
          <td><select class="form-control" id="MA_actions"><option value="647446025">BatchRebuild</option><option value="647446054">Complete</option><option value="647446039">DataIntegrityCheck</option><option
    value="647446038">FocusAudit</option><option value="647446053">FocusAuditMiner</option><option value="647446037">FocusAuditSelect</option><option value="647446055">LocationRouter</option><option
    value="647446029">MineForSBT</option><option value="647446022">OCRtoWebDE</option><option value="647446024">OnePass</option><option value="647446049">OnePassRouter</option><option
    value="647446050">OnePassUS</option><option value="647446060">QAuditImporter</option><option value="647446045">QIAutoAuditGrader</option><option value="647446058">QIAutoAuditInjector</option><option
    value="647446048">QIMiner</option><option value="647446040">QISampler</option><option value="647446056">QIVerify</option><option value="647446059">QIVerifyGrader</option><option
    value="647446047">QIVerifyUS</option><option value="647446021">RecoRules</option><option value="647446082">Review</option><option value="647446042">Router</option><option
    value="647446023">Validate</option><option value="647446081">Verify</option><option value="647446080">WebDEFileCreator</option></select></td>
        </tr>
        <tr>
          <td>Select New Status:</td>
          <td>
            <select class="form-control" id="MA_status">
              <option value="ready">Ready</option>
              <option value="reject">Rejected</option>
              <option value="hold">Held</option>
              <option value="ready">Keep Status From Original Task</option>
            </select>
          </td>
        </tr>
        <tr>
          <td colspan="2">Notes:</td>
        </tr>
        <tr>
          <td colspan="2">
            <textarea name="MA_statusnote" class="form-control" id="MA_statusnote" maxlength="250" rows="5" cols="40"></textarea>
          </td>
        </tr>
        <tr>
          <td style="text-align: right;" colspan="2">
            <input class="btn btn-default list-inline" id="btnSubmit" onclick="prepareData_MoveToAction();" type="button" value="Change">
            <input class="btn btn-cancel" id="btnCancel" style="padding-left: 5px;" onclick=" dialogInstance2.close();" type="button" value="Cancel">
          </td>
        </tr>
      </tbody></table>
      <div id="overlayDialog" style="display: none;">
        <div style="width: 100%; text-align: center;">
          <h1>Processing...</h1>
          <img src="Images/ajax-loader.gif">
        </div>
      </div>
      <div id="dData_MoveToAction" style="display: none;" data-itemcount="24" data-oldactionidno="647446079" data-oldstatus="ready" data-oldactionname="FocusAudit" data-fnparent="PS"></div>
    </div>
    <script id="scrpd" language="text/javascript">
      <!--
      var cworkflow =$('#MA_workflow option:selected').text();
       function initMoveToAction()
         function ChangeWorkFlow(){
           $('#overlayDialog').show(300);
        var _newworkflowname=$('#MA_workflow option:selected').text(); 
        if(cworkflow!=_newworkflowname)
         getItemType();
         cworkflow = _newworkflowname;
       function getItemType()
          var _workflowid=$('#MA_workflow option:selected').text();
           var formData = { workflowid: _workflowid}
            var sPage = './Handlers/GenericFn.ashx?action=getitemtype';
           $.ajax({
                    url: sPage,
                    type: "POST",
                    data: formData,
                    datatype: JSON,
                    success: function (data, textStatus, jqXHR) {
                    var newItemActions = jQuery.parseJSON(data);
                      $('#MA_actions').empty();
                      $.each(newItemActions, function(i, option) {
                   $('#MA_actions').append($('<option></option>').attr("value", option.Value).text(option.Key));
                         $('#overlayDialog').hide(300);
                    error: function (data) {
                      var error = jQuery.parseJSON(data.responseText)
                       SetProdSummary();
                       dialogInstance2.close();
                        ErrorMessage(error.ErrorCaption, error.ErrorDescription, error.IsCloseWindow);
            function prepareData_MoveToAction()
                 var ma_oldstatus, ma_oldactionname, ma_actionidno,ma_oldactionid, ma_statusNote,ma_itemNewStatus,ma_itemtotalno, ma_newworkflowname,ma_fnparen;
                    ma_itemNewStatus = $('#MA_status option:selected' ).val();
                    ma_actionidno=$('#MA_actions option:selected').val();
                    ma_newworkflowname=$('#MA_workflow option:selected').text();
                    ma_statusNote = $("#MA_statusnote").val();
                var params = $("#dData_MoveToAction");
                if (params.data("oldstatus"))
                    ma_oldstatus = params.data("oldstatus");
                if (params.data("oldactionname"))
                    ma_oldactionname = params.data("oldactionname");
                if (params.data("oldactionidno"))
                    ma_oldactionid = params.data("oldactionidno");
                 if (params.data("itemcount"))
                    ma_itemtotalno = params.data("itemcount");
                 if (params.data("fnparent"))
                    ma_fnparen = params.data("fnparent");
                var formData = { currentstatus: ma_oldstatus, oldactionid:ma_oldactionid,newstatus: ma_itemNewStatus, actionid: ma_actionidno, oldactionName:ma_oldactionname, statusnote: ma_statusNote,totalno:ma_itemtotalno,  newworkflowname:
    ma_newworkflowname,fnparent:ma_fnparen};            
                var sPage = './Handlers/ItemAction_MoveToAction.ashx?action=movetoaction';
                 $('#overlayDialog').show(300);
                  $('#btnSubmit').attr('disabled',true);
                  $('#btnCancel').attr('disabled',true);
                $.ajax({
                    url: sPage,
                    type: "POST",
                    data: formData,
                    datatype: JSON,
                    success: function (data, textStatus, jqXHR) {
                        SetProdSummary();
                        $('#overlayDialog').hide(300);
                       dialogInstance2.close();
                    error: function (data) {
                      var error = jQuery.parseJSON(data.responseText)
                       SetProdSummary();
                       dialogInstance2.close();
                        ErrorMessage(error.ErrorCaption, error.ErrorDescription, error.IsCloseWindow);
          -->
    </script></div></div></div></div><div class="modal-footer" style="display: none;"><div class="bootstrap-dialog-footer"></div></div></div>
    I agree the point the UI has to be active or else the script will have issue during the playback. In my scenario I have to work on that window. I have to perform action on it. Now when the window(div thing) comes up the page in the background goes disable
    till the action is performed on the window or the window is closed. I have to perform action on it then only I can proceed with the TC automation. Please let me know any option to solve this problem.
    Thanks 
    Ahetejazahmad Khan.

Maybe you are looking for