Hp laserjet 5100tn prints smudge line

hp laserjet 5100tn non-duplex, 6 years old, PC Windows 7. HP doesn't detect the printer. When printing from any tray on A4 paper a half inch band of smudge appears at the bottom of the page - nothing should be printed here, it is outside the page margins. The more I print the less of a smudge there is. Does something need to be cleaned? If so what and how do I do it? When starting up, as the machinery inside rotates it sounds like something is caught inside - but it doesn't stop it working. Thanks Ian

Hello IPKmusicman,
Welcome to the HP Forums.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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This question was solved.
View Solution.

Hello brownp69,
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If you open the top lid to expose the large glass surface, you will see a thin strip of glass to the left. Please use a lint free cloth and a light glass cleaner and clean this area. On the bottom side of the lid directly above the thin strip of glass, you will see a thin white strip of plastic. Please clean this white strip as well.
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Hp laserjet 5100tn prints smudge line

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