HP LaserJet 5200 Print Queue Disappears or Won't Print Jobs

This problem has been ongoing for years, and can usually be overcome by either power-cycling the printer or cancelling the queue and reprinting. I have searched for nearly 6 years for a solution to this, but there was never anything that worked so we just muddled through it. But for some reason within the past few days has now escalated to the point that the printer won't print at all.
For starters: we're on Mac 10.8.3. That really shouldn't make much difference, however - as this problem has been around with other computers running older OS as far back as 10.4. Currently, the HP 5200 LaserJet is hooked up to USB (no Jet Direct card) and is shared on the network. No updates have been made (nor are there any available) for 6-9 months at least on the computer or printer. The only consistent part of this issue is that regardless of computer (we have hooked up three of them) the same problem persists at the same workstation (we changed it up today to troubleshoot - see below).
I have performed the following troubleshooting in the past two days:
• Installed and re-installed the printer software three times.
• Reset the printing system in the Print/Fax System Preferences five or six times.
• Power-cycled the printer, deleted the queue and reprinted approximately 30 times.
• Turned off printer sharing and turned on printer sharing to no effect either way.
• Restored the printer to factory settings to no effect.
• Tried running with the 5200 PPD and a Generic PS Printer PPD, no effect either way.
• Hooked the printer up directly to the computer and through a powered USB hub, no effect either way.
• Hooked up four different USB cables, two of which are from computers using printers that are not experiencing any connectivity issues.
• In the HP Utility, when hooked up direct via USB, the Service ID, FW Version, Serial and Product numbers come up as 'unknown'
• In the HP Utility, when hooked up via sharing the HP Utility will not work at all with the printer.
Most of the time I get the error of "Printing-Waiting for printer to become available" when sending a document. It doesn't matter if I send it from TextEdit, Safari, Chrome, or any Adobe program - it doesn't print.
Sometimes the document will act as if it's printing, and the light on the printer blinks - then it disappears without printing. The Print Log from the printer does not show anything being printed.
Prior to this new problem, we had an older 5200 printing exhibiting the same escalated issues. When I went to upgrade the firmware (Firmware date code of 20090716), the computer and printer lost connectivity and the formatter board became damaged. HP replaced our printer with another 5200 - which is now exhibiting the same issues. The new printer carries a Firmware date code of 20071017.
So, under these similar circumstances, upgrading the firmware is not an option as I don't think I can upload to the printer without losing the connection and damaging the formatter board again.
At this point, the printer simply won't print regardless of what I do.
I have moved the printer to another Mac using 10.6.8 and it is currently printing, but that is only a temporary fix. Edit: 3.5 hours later, the printer is exhibiting the same issues, and I am currently SOL on printing anything again.
Any help or suggestions would be appreciated.

Thanks for replying - I was able to print a configuration page from the printer. I am not sure how to send text directly to the printer (assuming you mean by bypassing the print command window) - if someone has this info for a Mac, I can give it a try.
Additionally, I forgot to report the troubleshooting using the HP Utility (which made me think of when dansdaduk suggested printing directly to the printer):
• When hooked up direct via USB, the Service ID, FW Version, Serial and Product numbers come up as 'unknown'
• When hooked up via sharing the HP Utility will not work at all with the printer.
For a long while, I thought it may be something with the printer, but I believe it has to do with a USB connection conflicting in some way on the Mac OS, especially considering that we have had two printers manufactured at two different intervals across several years exhibiting the same issues. It's the only constant that remains, even when hooked up directly and not shared, or hooked up and shared across different computers regardless of the OS.

Similar Messages

HT3669 My macbook pro does not print through my PC to my EPSON RX 500 after loading OS X 10.7.4. It shows on the print queue "error" However, it will print if I directly connect my laptop to this printer via the USB connection. Any ideas?

My macbook pro does not print through my PC to my EPSON RX 500 after loading OS X 10.7.4. It shows on the print queue "error" However, it will print if I directly connect my laptop to this printer via the USB connection. Any ideas?

It's all about setting up what ever version of windows you have running on your pc to share the printer. If you still get stuck post in a windows forum for help.

Items in Print Queue disappear (HP LaserJet 1200)

&It happens quite regularly that when I send several documents to my HP LaserJet 1200, some of them disappear from the queue even before the data can be sent to the printer. An example of what happened only minutes ago: I sent 4 documents to the printer, the queue send "sending data" for doc #1, lamp flashed on the printer, then the lamp stopped flashing, the doc was NOT printed and the other 3 docs as well as that one were removed from the queue list.
I contacted who were not of any help. They said to uninstall all the drivers and let Tiger reinstall them.
Fine. But how do I uninstall? They have not responded, there is no info on their site (or even in Mac OS Help about uninstalling printer drivers), nor does the installer downloaded from HP have an uninstall option.
I can remove all sorts of files, but I don't want to remove a file which is necessary for the system to run nor do I wish to leave a file which should be removed.
So, two questions: has anyone experienced this problem and, if so, is there as solution; and how to I uninstall/reinstall the printer drivers?
G4 MMD dual 1.47 GHz, 1.5 GB RAM, Radeon 9000 Pro 64 MB Mac OS X (10.4.3) 120 250 GB internal drives, HP LaserJet 1200, Epson R200, 60 GB iPod
G4 MMD dual 1.47 GHz, 1.5 GB RAM, Radeon 9000 Pro 64 MB Mac OS X (10.4.6) 120 & 250 GB internal drives, HP 1200, Epson R200, 60 GB iPod

An update: I was on the phone with HP. They were not helpful at all. The only suggestion they could come up with is that the documents in question contained PostScript level 3 and the printer can only deal with level 2 at highest. Of course, this doesn't really account for the fact that other documents disappear from the queue, that the same document prints out directly to an Epson 200 color inkjet printer. I have the feeling that maybe HP is just crap and that's the end of it. Or...????

Print Queue closing after initiating a print

Hello,
I have a LaserJet 3030 connected via a network to OS X. When I initiate a print, the icon of the 3030 comes into my dock and the item does print. The issue is that the icon stays open and does not close automatically, exactly how it would work on a PC. I want the "Print Queue" to close automatically. Does anyone know how to change this?
Thanks.

He's talking about the printer's icon in the dock, and I've found this setting to be less than entirely reliable; at least when dealing with HPs.

C6380 Prints everything OK but won't print out emails

Honestly, my succint subject title says it all. I can print anything from OpenOffice, photos, notepad, PDF files, anything from the web but I can't print out my own emails. I have tried turning the printer off and on, and I have tried rebooting my computer. I just downloaded the diagnostic utility from HP and it found no problems. I have a trip planned and I'm trying to print out the airline and hotel confirms and they just won't print.
What to do?
Thanks!

Hi Garfld,
I am providing you few steps to load an alternate driver on your computer and you can try it and check the email printing.
First print the network configuration page form the printer using these steps and note down the IP address:
Setup Menu>>Network>>View Network Settings>>Print Network Configuration Page
Now on your computer click on start menu>> on the start search type run and press enter.
You will be able to see a run box and on the run box copy and paste the command and press enter a black box will open and close quickly.
cmd /c rundll32 printui.dll,PrintUIEntry /if /b "HP C6380 New" /f %windir%\inf\ntprint.inf /r "LPT1:" /m "hp deskjet 990c" && rundll32 printui.dll,PrintUIEntry /y /n "HP C6380 New"
Now if you open the printers folder from start menu on your computer>> control panel>> printers.
You would be able to see the printer icon in there named as HP C6380 New with a checkmark on it and says ready.
Now please right click on it and select properties and select ports tab and you would be able to see the port selected as LPT1(now need to change the port from LPT1 to Standard TCP/IP port).
Once you see the LPT1 port click on add a port, Select Standard TCP/IP port and click on New port and a new box will appear asking to enter the IP address. Enter IP address which you noted down from the network configuration page and click on next and next and finish the wizard. Once the wizard disappears click on apply button available on the ports window and click on general tab and select print test page.
Check if the printer prints the test page fine and if yes try and print your email and check the result.
If the steps helps you please click on Kudos and mark the post as resolved
Although I am an HP employee, I am speaking for myself.

How to use Linux Print queue in client_text_io.fopen to print from Windows

We have a forms application deploed on LINUX (Oracle application server 10g).
I have to print a file from local windows PC to a linux Print Queue from forms
I have the following code
PROCEDURE file_to_printer (i_filename_output IN VARCHAR2
,i_network_printer IN VARCHAR2) IS
l_line VARCHAR2(2000);
l_fileid_output client_text_io.file_type;
l_fileid_print client_text_io.file_type;
BEGIN
l_fileid_output := client_text_io.fopen (i_filename_output,'R');
l_fileid_print := client_text_io.fopen (i_network_printer,'W');
WHILE 1 = 1 LOOP
client_text_io.get_line (l_fileid_output, l_line);
client_text_io.put_line (l_fileid_print, l_line);
END LOOP;
EXCEPTION
WHEN NO_DATA_FOUND THEN
client_text_io.fclose (l_fileid_output);
client_text_io.fclose (l_fileid_print);
END file_to_printer;
Everything works fine if I use a windows printer like \\machine\printer.
I want to use a Linux printer and specified the print queue as
\\machine\print_queue_name. It's not working
and I get error ORA-302000 on the following line
l_fileid_print := client_text_io.fopen (i_network_printer,'W');
and if I give only the queue name no error but it's not printing.
Could you please tell me how to use a Linux/Unix print queue in this situation

the simplest way is to edit the interface file (look in /etc/lp/interfaces for existing printers). Each script is
run per print job where stdin has your print data, and stdout is going to your print device. You can just
send the output to a file instead (assuming you can create a file in the windows directory from the solaris
box). If it's a network share, you could use smbclient.
-r

My Photosmart 5512 can copy, scan, print documents, but it won't print web pages

Yesterday, having had problems scanning on my HP Photosmart 5512 All-in-One printer after an HP update, I went to the HP support site and downloaded the most recent driver for my printer. Once it had finished downloading, it automatically went into the installation process. Almost everything ended up working fine except I'm unable to print a web page. I can print from Word and Excel, I can make copies, and I can scan.
I installed and then ran the print and scan doctor, but to no avail. When I looked at the print queue there was nothing there, even though I had made four attempts to print a webpage.
Does anyone there have any ideas? Your assistance would be most appreciated.
Dena Sommer

Thank you for your help! I tried reseting the printing system and removed the printer (as indicated in the instructions); however, when trying to add the printer back on it says, "Unable to communicate with the printer at this time." The printer says that it's connected and the ePrint setting is on... Any suggestions of what to do from here?

My printer (HP Photosmart D7360) won't print from my computer.

When I try to print something like an Open Office (.odt) or Word (.doc) document, I get no error message, it just doesn't print. The same thing happens when I try to print out recipes that I've downloaded, or e-mail. When I go to "printer settings" I get a message that says: "No default printer found. Please choose a printer and try again." When I click on OK, I get a screen up that says: "Printer Setup/ Name: (((hi-lited)))HP Photosmart D7300 Series/ Status: Default printer; Ready/ Type: HP Photosmart D7300 Series/Location: USB001/ Comment: (((none)))" Below this are 4 buttons, (Options) (((alone on the left))), (OK) and (Cancel) (((Center right))) and (Help) (((alone on the right))). If I click on the "OK" button, the screen disappears, and nothing else happens. Exactly the same thing happens with the "Cancel" button. The Control Panel/Devices & Printers screen shows the HP Photosmart D7300 series as the default printer. Without questions, I don't know what else to say. This is a great pain in the butt.

Hello @CBJack,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from certain programs on your Windows 7 computer to your HP Photosmart D7360 Printer. I would like to assist you today with resolving this printing issue. It does appear that there is a driver conflict occuring on your computer. That may mean that your driver is not correctly installed, or the correct driver is installed but certain programs aren't 'agreeing' with that driver. I will be running you through some troubleshooting steps below to isolate this issue and resolve this issue. Can I please have you follow the steps below.
Step 1: Run HP Print and Scan Doctor Tool:
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download the Tool. Once the Tool has downloaded please run the 'Fix Printing' option under the Tool. Once the Tool has completed please test printing again. Should no issues be found under the HP Print and Scan Doctor, but the printing conflict still occurs, there is likely a driver issue occuring between your printer driver and the programs that you're experiencing an issue printing from. Please proceed with the steps below to resolve this.
Step 2: Alter Driver:
I am going to have you install an alternate print driver on your HP Photosmart. Once the alternate driver is installed I will have you test printing to verify if the issue is resolved.
Click on your Start menu
Select Devices and Printers
In the Devices and Printers folder right click on your HP Photosmart D7360 Printer and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Photosmart D7360 Printer
Hit OK
Lastly, right click on your HP Photosmart D7360 Printer one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Now that the alternate driver is added in please try printing from the programs you were previously experiencing issues with.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

OPEN PRINT QUEUE DOES NOT WORK IN 'PRINT

When I press "Open Print Queue" nothing happens except the dialog box dims. No print queue is displayed.

Hi, is that pronter printing at all?
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7/10.8 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
    1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2.    Choose System Preferences from the Apple menu.
    3.    Choose Print & Fax from the View menu.
    4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."       As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

I have items listed as "pending" in my print queue online but nothing is printing.

i have sent multiple items to print and whilst they are sitting in my print queue marked as "pending" nothing is printing. the printer is on and having run a wireless report all seems fine. what am i missing??

Hi daws78,
If a print job is in the pending status, it could mean there's an issue with the printer itself (paper jam, low ink levels, etc.). Double check to make sure there are no alerts like these on the printer. If not, then you can try resetting the printer's connection with these steps:
1. Unplug your router.
2. Unplug the printer (without turning it off first).
3. After about 60 seconds, plug in the router and once it's ready, plug in the printer.
Let me know if the print jobs are still pending after you've done this.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Cannot clear a document from printer queue, and it is preventing printing, i have rebooted

HP G72 notebook printer
Wifi networked to Lexmark Pro 205 printer
I have a document which is stuck in the print queue and will not cancel and remove. I have rebooted the computer three times, the printer three times and the network. It is blocking printing by the printer.
How do I remove and clear the queue?

Hi this might work as well
1. Click start and go to the control panel and next go to printers.
2. Doubleclick your printer icon.
3. In the new screen click on the word printer in the top left corner en set a check mark with "use printer offline".
4. Disconnect the unit from the computer.
5. Click on the word printer again in the top left corner and choose "cancel all printjobs". Wait until this happens.
6. If this not happens restart your computer and check if the printjob is gone now. If it does happen skip step 6.
7. If the printjob is gone reconnect your printer and click printer in the top left corner again and remove the check mark with "use printer offline".
8. Try printing.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

HP Officejet 6500A printer is idle and won't print

I have an HP Officejet 6500A all in one printer. I recently moved to a new home, hence new wireless IP address, which I think I have setup correctly as per the print Test page. I also have a USB connected to print, as I hardline as well when at my office desk for heavy workload. The printer says idle, and I cannot get it to print.

Welcome to the HP Community Forum. The easier thing might be to remove the printer software from the computer and then install a fresh copy from the printer's support site. Check and make sure you can download a new copy of the Full Feature Software before you remove the printer program from your computer. You might install the printer to print wirelessly so you know it will set up the new wireless information. Help, Instructions, and examples:Install Full Feature Software – Printer When you connect to the printer's support pages, be sure you grab a copy of the printer's User Guide. You might also take a look at the extensive number of how-to documents and helpful videos. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

I just bought an hp6500a printer and my ipad2 won't print. It says it can't find a printer. Does anyone know how to get it to print?

I need help to print. I just bought an hp6500a printer and my iPad 2 says it can't find a printer. My iMac pro is printing to it wirelessly. Help!

Just up late weighing in on this question.
I have a HP6500a. I called for help in setting up the "Air Print" facility from HP itself. 1 800 474 6836 They were great. Its complex but they have a special "Air Print" division. Ask the representative who comes on to be transferred there right away. (Unfortunately I have three conflicting computers on the same Air Print system, so I've been there a few times until everything got sorted out). I thought HP told me to install an HP Air print App on my home screen but right now I can't find it . Guess I got too many Apps! (Oh right there is a search function, but I just tried HP or Air Print and came up empty!).
Good Luck...sorry I don't remember the exact details of setting my unit up, but it does depend upon what ISP you have.

HP Photosmart 7515 wireless printer reverts to Offline, won't print until turned off and on again.

All of the software is installed and it worked without any problem. The problem appears to occur after the computer has gone into standby. The only way I can get anything to print is to turn it off the printer and then turn it back on again. The troubleshooter simply tells me that the printer appears to be off (which it isn't) and tells me to turn it on. Is there any way to bring an offline printer back online without either rebooting the whole system or turning the printer off and on again? Needless to say, this is very annoying. I have never had this problem with any other printer.

CampValdez, did you ever solve your problem? I'm having a similar problem with a Photosmart 7525. I just returned a 7510 because of the same problem and now the 7525 won't work. I've spent the better part of 3 days on the phone with HP tech support to no avail and I'm ready to take the 7525 back. The software and printer have been reinstalled many times. I've changed the printer IP to a static IP. I've removed my Norton security software, I've tried to set it up on another computer, I've changed the channel on the router to channel 11 and nothing works for more than 10 minutes. The blue light on the printer indicating that it is on the network always is steady blue. I can get it to work by pressing the wireless symbol and then turning off the wireless and then turning it back on. When it's working I can access the printer from my web browser with the printer's IP. It seems once it goes to sleep, I cannot access the printer from the browser. Touching the screen and waking up the printer does not restore the communication between the computer and the printer. Since this problem persists with two printers and two different computers, I'm suspecting a router setting but I'm stumped. If you find your solution, I bet it's the same problem I'm having. It's unbelieveable that HP tech support seems clueless. A search shows this is not an uncommon problem.

Printing Problem - Multiple pages won't print

I am attempting to print the inside pages of a wedding program using Pages '08. I have two printers - an HP 7580 and a Lexmark c544dn. I have elected file>print>copies and hit print. The Lexmark prints one copy while the HP shows only a red exclamation mark by the printer and will not print anything. Curiously, the outer page of the program will print multiple copies on the 7580. The inner back to back page (or more clearly, a portion of the program is on each half) is slightly smaller and the sizing has been adjusted accordingly and of course the page oriented to Landscape. This is about to drive me crazy because I can find no reason one section would print correctly while the inner pages won't. I'm sure there's some simple setting I'm missing But -- I'll appreciate any help to solve this puzzle

I'll bet you have an HP printer. It's a long-standing problem between Apple applications & HP printers, specifically AppleWorks & Pages (any version of either) & HP printers. I'll also guess that you have numbered your pages starting with a number other than 1. Try putting the specific page numbers in the print dialog. For example, if you have a six-page document but the pages are numbered 11 to 16, an HP printer doesn't know what to do. Tell it to print pages 11 to 16 & it likely will work.

HP LaserJet 5200 Print Queue Disappears or Won't Print Jobs

Similar Messages

Maybe you are looking for